Lecture 7: Characteristics of Effective Teams

Question 1

What are the 5 attributes of effective teams?

Answer 1

1. structure
2. focus of the team on the pt
3. orientation of team members to the team
4. collaborative work done by the team
5. management of team

Question 2

What teams do the effective team attributes always apply to?

Answer 2

true and template teams

Question 3

What is involved in team focus?

Answer 3

Interest of the patient comes before all other things
Building trust
Goal directed action

Question 4

What are 2 essential components of building trust with patients?

Answer 4

Competence & Integrity

Think: What does the GM office not have?

Question 5

What is involved in team orientation?

Answer 5

Understanding that each member has an important individual contribution to a team

Agree on common values for patients

Have a process for doing their work

Team members identify with the team

Question 6

What is the difference between group entiativity vs. group identity? What is an example of a team that has group entiativity but not identity?

Answer 6

entiativity: belief by the people in a group that a group is a group or team
identity: belief by the people in a group that group membership is important to who they are self esteem

Code teams have entiativity but not identity

Question 7

What 2 things determine the orientation of a team?

Answer 7

Orientation to task and orientation to social climate

Teams w/high orientation to task but low orientation to social climate is a coldly efficient team (not stable)

Teams with high orientation to social climate but low to task is a comfortable team (unstable over time)

High to task, high to climate-> stable and functional over time

Low to task, low to climate–> dysfunctional

Question 8

What’s involved in team collaboration?

Answer 8

People treat each other w/respect and value each other’s opinions

actively work on conflicts as they arise

evidence that each person is collaborating and being efficient

Question 9

What’s involved in management of the team?

Answer 9

• enjoyment of work
• good social climate
• good training
• conflict resolution
• support from larger organization

Question 10

What are some hazards facing teams?

Answer 10

1. failure to hold meetings -> disorganization
2. working as a completely virtual team -> no sense of purpose
3. marginalizing junior members
4. generating fear suppressing new ideas
5. reaching consensus prematurely -> impatience & not deliberating enough