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Flashcards in Management #11 Deck (36):
1

the system of shared beliefs and values that guides behavior in organizations

Organizational Culture

2

the process through which new members learn the culture of an organization

Socialization

3

what ones sees and hears when walking around an organization, as a visitor, a customer, or an employee

Observable Culture

4

consists of core values, or underlying assumptions and beliefs that shape and guide people's behaviors in an organization

Core Culture

5

beliefs and values shared by organization members

Core Values

6

actively develops, communicates, and enacts shared values

Value-based Management

7

uses symbols to communicate values that help create a desired organizational culture

Symbolic Leader

8

creates meaning and shared community among organizational members

Workplace Spirituality

9

in organizations involves inclusiveness, pluralism, and respect for diversity

Multiculturalism

10

a culture with core values that respect diversity and support multiculturalism

Multicultural Organization

11

Groups of people who share similar beliefs and values based on their work or personal characteristics

Organizational Subcultures

12

the belief that one's membership group or subculture is superior to all others

Ethnocentrism

13

form among persons who share the same professions and skills

Occupational Subcultures

14

form among people who work together in the same functional area, such as marketing, sales, and finance

Functional Subcultures

15

form among people who work together and have roots in the same ethnic community, country, or region of the world

Ethnic Subcultures

16

form among persons who work together and share the same gender identities

Gender Subcultures

17

form among persons who work together and share similar ages, such as Millenials and Baby Boomers

Generational Subcultures

18

an invisible barrier to advancement by women and minorities in organizations

Glass Ceiling

19

when minority members adopt characteristics of majority cultures in order to succeed

Biculturalism

20

a leadership approach that creates an organizational culture that respects diversity and supports multiculturalism

Managing Diversity

21

takes initiative in trying to change the behavior of another person or social system

Change Leader

22

the change initiatives come from senior management

Top-down Change

23

change initiatives come from all levels in the organization

Bottom-up Change

24

view where planned changes at top levels are likely to be large-scale and strategic positioning changes focused on big issues that affect the organization as a whole. Both incremental change and transformational change are important

Organizational Change Pyramid

25

bends and adjusts existing ways to improve performance

Incremental Change

26

results in a major and comprehensive redirection of the organization

Transformational Change

27

the phase of planned change during which a situation is prepared for change

Unfreezing

28

the phase where a planned change actually takes place

Changing

29

the phase of a planned change at which change is stabilized

Refreezing

30

makes continual adjustments as changes are being implemented

Improvisational change

31

pursues change through formal authority and/or the use of rewards or punishments

Force-coercion strategy

32

pursues change through empirical data and rational argument

Rational Persuasion Strategy

33

pursues change by participation in assessing change needs, values, and goals

Shared Power Strategy

34

4 checkpoints to dealing with resistance to change

Check Benefits, Check Compatibility, Check Simplicity, Check Triability

35

How to lead organizational change on pg 272

REMEMBER

36

Why people may resist change pg 277

REMEMBER