Management Flashcards
(43 cards)
How are great teams made?
every single member knows where they’re going and will do anything to get there. not created with incentives, procedures, and perks. hiring talented people who are adults and want nothing more than to tackle a challenge, and then communicating to them, clearly and continuously, about what the challenge is.
Which is the strongest motivator?
having great team members to work with, people who trust one another to do great work and to challenge one another
What do employees need to understand?
the larger story of the way the business works, the challenges the company faces, and the competitive landscape
¿Cómo reaccionar al cambio?
The most successful organizations…will be the ones in which everyone, on every team, understand that all bets are off and everything is changing – and thinks that’s great
Para que preguntamos “How can I?” (never)
Gives them a sense of control, repeating your question is a passive aggressive approach to signaling that you feel the deal is unfair. They buy you time and they have no direct answers. Make solving your problem the path to their goal. A great way to give a more powerful counterpart the illusion of control. It makes them feel in charge. And powerful people love to answer the “how” question. Causes the person being asked it to stop and think about it on a number of levels, often causing them to take a look at you in a way that we call “forced empathy”
Primer paso del escucha activa.
Pay Attention Look at the speaker, be aware of their body language, and ignore distractions.
2do paso de Escucha Activa.
Show That You’re Listening Nod, smile and say “yes” or “uh-huh” from time to time, to encourage the speaker to continue.
3er paso de Escucha Activa.
Provide Feedback Reflect the speaker’s words back to them, and ask questions to check that you understand correctly.
4to paso de Escucha Activa.
Defer Judgment Allow the speaker to finish their point before you oer a counter argument. It’s a discussion, not a race!
5to paso de Escucha Activsa.
Respond Appropriately Be open, honest and respectful of the speaker’s opinion – even if you don’t agree with it. If you understand one another’s positions, you can work toward a shared goal.
¿Qué es la escucha activa?
Active listening is a technique that enables you to fully concentrate on what others are saying, and to understand their complete message.
J.K. Rowling.
a talented and creative woman who bounced from job to job throughout her twenties, working as a researcher, secretary, and English-as-a-second-language teacher. Optionless and clinically depressed, she felt like a total failure. But she took that feeling of despair and used it to her advantage she felt liberated to do what she’d always wanted to do: write fantasy novels for children. As she would later recount, “I stopped pretending to myself that I was anything other than what I was.”
why do most of us end up choosing professional excellence over personal fulfillment? (HBR)
our culture’s obsession with early achievement dissuades us from pursuing our passions. Instead of having varied interests, studying widely, and taking our time—essentials for self-discovery—we’re encouraged to ace tests, become specialists right away, and pursue safe, stable, and lucrative careers. often we lose ourselves in the process.
how were the beginnings of mozart?
he struggled like a mere mortal during his teens and early twenties. Though already a prolific composer, he had to work as an organist and concertmaster in his native Salzburg to make ends meet. Underpaid, unfulfilled, and hemmed in by his frustratingly average gigs, he felt a burning desire to devote more time and energy to his art. So after a period of doubt and deliberation, that’s exactly what he did. He quit his job, set up shop in Vienna, and embarked on what turned out to be the most productive and creative period of his life.
according to the classicist Edith Hall, what is aristotle’s way of doing things right?
becoming conscious of our skills, talents, and aptitudes (dynamis) and then using our resources to make the most of them (energeia) is the foundation of living a good life
What is a moment? (magic)
short experience that is both memorable and meaningful.
What are the type of moments? (magic)
Elevation, insight, pride and connection
What are the type of moments? (magic)
Elevation, insight, pride and connection
What are Elevation moments? (magic)
Defining moments rise above the everyday. They provoke not just transient happiness, like laughing at a friend’s joke, but memorable delight. Maybe plus surprise
What are insight moments? (magic)
rewire our understanding of ourselves or the world. In a few seconds or minutes, we realize something that might influence our lives for decades: Now is the time for me to start this business…
What are pride moments? (magic,)
capture us at our best—moments of achievement, moments of courage. To create such moments, we need to understand something about the architecture of pride—how to plan for a series of milestone moments that build on each other en route to a larger goal. 5k ex
What are connection moments? (magic)
social: weddings, graduations, baptisms, vacations, work triumphs, bar and bat mitzvahs, speeches, sporting events. These moments are strengthened because we share them with others.
Cómo empezar sin lana?
Servicios de alto valor agregado:consultora, marketing, vender a empresas
Which are the three types of voices? (never split the difference)
Most of the time, you should be using the “positive/playful voice”. Relax, smile, and speak slowly and clearly, to project the image of someone pleasant and amicable. “late-night FM DJ voice” to make a point. Keep your voice calm, slow and warm, to project authority and trustworthiness. Make your statements using a downward voice inflection (which conveys you’re in control), and use an upward inflection to invite a response. The “assertive voice” is rarely used, as it usually provokes the other party to push back.
