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1

MGT 210 Week 9 Final Project Best Practices Manual
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MGT 210 Week 9 Final Project Best Practices Manual

Final Project: Best Practices Manual for Supervisors

As you near the end of MGT/210, you have gained knowledge and experience regarding what it takes to be an effective supervisor. Put your newly developed skills to work for yourself and others by creating a Best Practices Manual for Supervisors.

Resources: Appendix A; Ch. 3 (pp. 38–50), Ch. 7 (pp. 111–124), Ch. 9 (pp. 144–155), Ch. 11 (pp. 185–201), Ch. 16 (pp. 273–286), Ch. 17 (pp. 292–319), and Ch. 22 (pp. 382–393) in Supervision: Key Link to Productivity; and Ch. 1 and 2 in Axia College’s Writing Style Handbook

Compile the following sections of a best practices manual for new supervisors. Your overall contributions to the manual should be 2,100–2,800 words in length and cite a minimum of three sources. Only one of these sources can be your course text.

The six supervisory responsibilities to which you will contribute best practices are as follows:

Demonstrating Communication Skills

Determining Effective Orientation and Training Methods

Improving Productivity for Teams

Conducting Performance Appraisals

Resolving Conflict

Improving Employee Relations

Format your paper according to APA guidelines.

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2

MGT 210 Week 9 Capstone CheckPoint
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MGT 210 Week 9 Capstone CheckPoint

Capstone CheckPoint

Supervisors are an essential component in improving the overall productivity and effectiveness of an organization—from planning and strategizing to cutting costs and controlling assets. This Capstone CheckPoint will give you the opportunity to recall the reading you have done as well as the activities you have completed during this course.

Post your 200- to 300-word response to this question: In your opinion, what is the most important thing a supervisor can do to improve the overall productivity and effectiveness of an organization? Explain your answer.

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MGT 210 Week 8 DQ 2
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MGT 210 Week 8 DQ 2

Read Exercise 18-1: What Is the Problem?on p. 322 in Ch. 18 of Supervision: Key Link to Productivity. Response to these questions: Determine which of the approaches listed at the end of the exercise that you, as a supervisor, would choose to take. Explain your reasons.

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4

MGT 210 Week 8 DQ 1
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MGT 210 Week 8 DQ 1

Dan is an employee at a regional mid-size computer company that has recently been sold to a larger, national computer manufacturing corporation. Dan is in charge of computer production orders, and because of this recent shift in ownership, his department’s day-to-day operations are about to change drastically. Dan has been an employee of the mid-size company for 10 years, and thinks that the current way of doing things in his department does not need any improvement.

Respond to these questions after reading the scenario: If you were Dan’s new supervisor, provide a method for how you would address the issue described above and justify the effectiveness of your solution. Why would Dan find your solution effective or helpful? Why would your solution be effective or helpful from your perspective as a supervisor?

Read one of your classmate’s responses to this discussion question. Provide them with constructive feedback, offering suggestions to help them clarify and revise their solution. Would the solution be useful in other situations, or is it specific to this one scenario? Why or why not?

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5

MGT 210 Week 8 CheckPoint Inciden 18-1
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MGT 210 Week 8 CheckPoint Inciden 18-1

CheckPoint: Incident 18-1: Changes in an Employee’s Behavior

Sometimes troubled employees will approach supervisors and ask about available resources and methods for coping with their problems. More often, however, supervisors must determine that an employee needs help, based on changes in that employee’s behavior.

Resource: Ch. 18 (p. 321) of Supervision: Key Link to Productivity

Read Incident 18-1: Changes in an Employee’s Behavior.

Answer the two questions on p. 321 at the end of this incident in 200-300 words.

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6

MGT 210 Week 7 Individual Assignment Exercise 15-3
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MGT 210 Week 7 Individual Assignment Exercise 15-3

Assignment: Exercise 15-3: Test Your Leadership Style

Although all supervisors and leaders share some important qualities, they also approach their jobs in different ways, depending on their styles and preferences. This assignment asks you to assess your leadership style and then to determine how you would apply those strengths.

Resources: Appendix A and Ch. 15 (pp. 257–272) of Supervision: Key Link to Productivity

Complete this 700- to 1,050-word assignment by following these steps:

Complete the leadership style questionnaire on pp. 270–272 in Ch. 15 of Supervision: Key Link to Productivity.

Select one of the supervisory responsibility categories from the final project list in Appendix A.

State the results of the questionnaire to explain what kind of leader you are. Then, explain how you would apply your strength as a leader, supervisor, or leader–supervisor mix to situations that might arise regarding the supervisory responsibility you selected.

Format your paper according to APA guidelines.

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7

MGT 210 Week 7 CheckPoint Incident 14-1
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MGT 210 Week 7 CheckPoint Incident 14-1

CheckPoint: Incident 14-1: No Extra Effort

Not all workers are motivated by the same rewards. Although some rewards in a company are fixed (salary ranges, for example), an effective supervisor should be aware of the motivational processes and theories to increase employee motivation and to improve organizational productivity. This CheckPoint offers an example of a group of employees that is not motivated and asks how you, as a supervisor, might improve the situation.

Resources: Ch. 14 (p. 255) of Supervision: Key Link to Productivity

Read Incident 14-1: No Extra Effort.

Answer the two questions on p. 255 following this incident in 200–300 words,.

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8

MGT 210 Week 6 DQ 2
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MGT 210 Week 6 DQ 2

Select one of the following statements from p. 221 of Supervision: Key Link to Productivity. Do you agree or disagree with the statement? Explain your reasons.

The supervisor’s primary objective should be to avoid making mistakes in employment decisions that can lead to Equal Employment Opportunity complaints.

Organizations should be allowed to hire anyone they choose.

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9

MGT 210 Week 6 DQ 1
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MGT 210 Week 6 DQ 1

Your instructor will assign one of the eight performance appraisal methods listed on pp. 200–201 in Ch. 11 of Supervision: Key Link to Productivity. Provide a specific example of how you would use this method to conduct a performance appraisal for an employee.

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10

MGT 210 Week 6 CheckPoint Employees Union
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MGT 210 Week 6 CheckPoint Employees Union

CheckPoint: Employees’ Union

Supervisors must often juggle the different needs and expectations of various organizational stakeholders, such as upper management and employee unions. Supervisors must also be aware of legislative changes designed to prevent discrimination and to protect different classifications of workers. This CheckPoint presents a scenario in which you, as a supervisor, must determine how to balance these various needs and expectations.

Follow the steps listed below to complete this 200- to 300-word CheckPoint:

Assume that you, as a supervisor in a manufacturing plant, have heard rumors that the union, which has been virtually inactive until now, is planning to take complaints to upper management.

Outline a plan you could present to upper management that might prevent the need for union action.

Explain how this plan also represents your responsibility to the employees’ union.

Follow APA formatting guidelines for this paper.

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11

MGT 210 Week 5 Individual Assignment Exercise 10-2
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MGT 210 Week 5 Individual Assignment Exercise 10-2

Assignment: Exercise 10-2: OJT

According to Rue and Byars (2004), “orientation is concerned with introducing the new employee to the organization and the job” (p. 177). On the other hand, “training involves the acquisition of skills, concepts, rules, or attitudes by employees in order to increase their performance” (p. 178). Both orientation and training programs are essential in a well-run organization.

Resource: Ch. 10 (p. 184) of Supervision: Key Link to Productivity

Review Exercise 10-2: OJT.

Follow the assignment instructions at the end of this exercise on p. 184.

Include the 1,400- to 1,750-word assignment in your final project for the section on Determining Effective Orientation and Training Methods.

Format the assignment according to APA guidelines.

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12

MGT 210 Week 5 CheckPoint Recruiting Selecting Orienting
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MGT 210 Week 5 CheckPoint Recruiting Selecting Orienting

CheckPoint: Recruiting, Selecting, Orienting, and Training

Staffing is one of the most important responsibilities a supervisor undertakes. Successful organizations must determine how to find the best people and then ensure that those people become and remain an effective part of the company. Based on organizational needs, procedural preferences, and size, organizations approach recruiting, selecting, orienting, and training personnel in different ways.

Resources: Appendix B, Ch. 10 (pp. 163–181) of Supervision: Key Link to Productivity, and Microsoft® Word Tutorial: Creating Tables

Review the Microsoft® Word Tutorial: Creating Tablesat http://corptrain.phoenix.edu/wiu/com210/index.htm

Use the table in Appendix B to compare and contrast the ways in which a large company and a small company might approach recruiting, selecting, orienting, and training personnel.

Post the table as an attachment.

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13

MGT 210 Week 4 DQ 2
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MGT 210 Week 4 DQ 2

Your instructor will assign one of the guidelines to promoting positive contributions from informal work groups listed on p. 139 in Ch. 8 of Supervision: Key Link to Productivity. Provide an example of how this guideline has been successful (or unsuccessful) in your experience in the workplace, in school, or in your personal life.

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14

MGT 210 Week 4 DQ 1
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MGT 210 Week 4 DQ 1

Describe an obstacle to working on teams. Explain how the team can overcome that obstacle.

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15

MGT 210 Week 3 Individual Assignment Exercise 7-2 In-Basket
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MGT 210 Week 3 Individual Assignment Exercise 7-2 In-Basket

Assignment: Exercise 7-2: “In-Basket”

Delegating is an important aspect of supervisory effectiveness. Still, according to Rue and Byars (2004) in Ch. 7 of Supervision: Key Link to Productivity, “failure to delegate is probably the most frequent reason that supervisors fail in their jobs” (p. 117). Some supervisors are reluctant to delegate at all; others do not quite know how to delegate, or they are unsure regarding which tasks should be delegated. Recall the basic steps in the delegation process from Ch. 7 of your text as you formulate your answers to this assignment.

Resource:Ch. 7 (p. 126) of Supervision: Key Link to Productivity

Follow the steps listed below to complete this 700- to 1,050-word assignment:

Read Exercise 7-2: “In Basket.”

Join the discussion thread to which your instructor has assigned you.

Discuss, with your assigned classmates, which items in this exercise should be delegated and which should be acted upon.

Choose one of the items on which you and your assigned classmates agreed and one item on which you and your assigned classmates disagreed.

Explain the rationale for the issue that was agreed upon by all classmates present.

Examine the issue on which you and your assigned classmates disagreed. Was your attitude on this issue affected by your own unwillingness to delegate authority? Was your attitude affected by your assessment that the task could not be delegated? Or was your attitude affected by your inclination to delegate but impacted by the difficulty you encountered in determining how the task could be delegated effectively? Explain your answers.

Format the paper according to APA guidelines.

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16

MGT 210 Week 3 CheckPoint Incident 6-2 What Should I Do Next?
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MGT 210 Week 3 CheckPoint Incident 6-2 What Should I Do Next?

CheckPoint: Incident 6-2: What Should I Do Next?

Carpenters are often told to measure twice, and cut once. Spending adequate time on strategy and planning is like measuring, and implementing the plan is like cutting. Extra time and effort during the planning stage are crucial if you want to avoid common problems later on.

As a supervisor, you may be called upon to develop a plan without being given specific guidelines. This CheckPoint offers you an opportunity to determine what information a supervisor would need to create a plan for upper management and then to outline how you would prepare the plan.

Resource: Ch. 6 (pp. 89–108) of Supervision: Key Link to Productivity

Read Incident 6-2: What Should I Do Next?

Answer the three questions on p. 108 following this incident in 200–300 words.

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17

MGT 210 Week 2 DQ 2
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MGT 210 Week 2 DQ 2

Reviewthe behaviors that raise ethical questions in the workplace, listed in Figure 4.1 in Ch. 4 (p. 58) of Supervision: Key Link to Productivity. Respond to one of these questions: Which three areas do you believe to be most prevalent? Which three areas have the greatest consequence in the workplace? Justify your answers.

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18

MGT 210 Week 2 DQ 1
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MGT 210 Week 2 DQ 1

Recall the steps in the decision-making process (Rue &Byars, 2004) as outlined in Ch. 2 of Supervision: Key Link to Productivity.

Be alert to indicators and symptoms of problems.

Tentatively define the problem.

Collect facts and redefine the problem if necessary.

Identify possible alternatives.

Gather and organize facts.

Evaluate possible alternatives.

Choose and implement the best alternative.

Follow up (p. 33).

Which of the eight steps in the decision-making model could be eliminated if a decision had to be made quickly? Is this model more appropriate for individual or group decision making? Explain your answers.

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19

MGT 210 Week 2 CheckPoint Incident 2-2 Bad Times At Quality Shoe
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MGT 210 Week 2 CheckPoint Incident 2-2 Bad Times at Quality Shoe

CheckPoint: Incident 2-2: Bad Times at Quality Shoe

Decision making is an important supervisory function and often a difficult one. This CheckPoint allows you to apply what you have learned regarding the steps in the decision-making process, the advantages and disadvantages of group decision making, and the differences between decision making and problem solving.

Resource: Ch. 2 (pp. 35–36) of Supervision: Key Link to Productivity

Read Incident 2-2: Bad Times at Quality Shoe.

Answer the three questions on p. 36 following this scenario in 200–300 words.

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20

MGT 210 Week 1 CheckPoint 2 Article Review On Diversity In The Workplace
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MGT 210 Week 1 CheckPoint 2 Article Review on Diversity in the Workplace

CheckPoint 2: Article Review on Diversity in the Workplace

As workplace demographics change, supervisors benefit from knowing how to maximize the opportunities and meet the challenges that diversity presents. This CheckPoint provides you with an opportunity to read about current industry practices regarding diversity.

Resources: University Library, Ch. 1 (p. 19) of Supervision: Key Link to Productivity, and the References within the References Page section of Ch. 2 in Axia College’s Writing Style Handbook

Select an article from the University Library that addresses diversity in the workplace. Choose an article from a periodical on the list of supervisory and related periodicals on p. 19 of the textbook.

Write a 200- to 300-word article review by followingthe steps below:

Begin the review by providing a reference of the article in APA format.

Write 3–4 sentences that summarize the article. Include any in-text citations for specific opinions or facts from the article that you use in your review.

Explain whether you agree or disagree with the opinions in the article.

Determine how supervisors can use this information regarding diversity in the workplace.

Format the article review according to APA guidelines.

Post the CheckPoint as an attachment.

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21

MGT 210 Week 1 CheckPoint 1 Incident 1-1 Promotion Into Supervision
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MGT 210 Week 1 CheckPoint 1 Incident 1-1 Promotion Into Supervision

CheckPoint 1: Incident 1-1: Promotion Into Supervision

Resource: Ch. 1 (p. 15) of Supervision: Key Link to Productivity

Read Incident 1-1: Promotion Into Supervision. Think about Roy’s personal attributes and goals and about how he might apply those abilities to reach his goals as a supervisor.

Answer, in 200–300 words, the four questions on p. 15 at the end of the incident.

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22

MGT 210 Complete Course
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MGT 210 Complete Course

MGT 210 Week 1 CheckPoint 1 Incident 1-1 Promotion Into Supervision

MGT 210 Week 1 CheckPoint 2 Article Review on Diversity in the Workplace

MGT 210 Week 2 DQ 1

MGT 210 Week 2 DQ 2

MGT 210 Week 2 CheckPoint Incident 2-2 Bad Times at Quality Shoe

MGT 210 Week 3 CheckPoint Incident 6-2 What Should I Do Next?

MGT 210 Week 3 Individual Assignment Exercise 7-2 In-Basket

MGT 210 Week 4 DQ 1

MGT 210 Week 4 DQ 2

MGT 210 Week 5 CheckPoint Recruiting Selecting Orienting

MGT 210 Week 5 Individual Assignment Exercise 10-2

MGT 210 Week 6 DQ 1

MGT 210 Week 6 DQ 2

MGT 210 Week 6 CheckPoint Employees Union

MGT 210 Week 7 CheckPoint Incident 14-1

MGT 210 Week 7 Individual Assignment Exercise 15-3

MGT 210 Week 8 DQ 1

MGT 210 Week 8 DQ 2

MGT 210 Week 8 CheckPoint Inciden 18-1

MGT 210 Week 9 Capstone CheckPoint

MGT 210 Week 9 Final Project Best Practices Manual

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