Midterm

Question 1

conformity

Answer 1

-giving in to others’ opinions, beliefs, etc.
-shaping your beliefs and actions to fit others’ beliefs/expectations
example: company culture

Question 2

types of power: legitimate

Answer 2

originate from one’s role
example: manager having influence over your work

Question 3

types of power: reward

Answer 3

ability to give a reward
example: someone who can give you a bonus

Question 4

types of power: coercive

Answer 4

ability to punish/take away
example: mom takes away toy

Question 5

types of power: exper

Answer 5

comes with skill and knowledge
example: data analyst

Question 6

types of power: referent

Answer 6

charisma
example: someone who is likeable

Question 7

types of power: information

Answer 7

access to specific info
example: IT

Question 8

organizational commitment

Answer 8

emotional attachment people have toward the company they work for

Question 9

types of fit: person-organization

Answer 9

degree to which a persons values, personality, goals, etc match those of the organization

Question 10

types of fit: person-job

Answer 10

skills, knowledge, and abilities match the job demands

Question 11

extrinsic

Answer 11

external motivation, doing it for a type of reward, money, status, approval

Question 12

intrinsic

Answer 12

internal motivation, enjoyable for yourself, no reward

Question 13

bias: self-enhancement

Answer 13

overestimate our performance; see ourselves in better light than how others see us

Question 14

bias: self-effacement

Answer 14

underestimate our performance; see events in a way that puts into negative light

Question 15

bias: false consensus

Answer 15

overestimate how similar we are to others

Question 16

high LMX

Answer 16

(Leader Manager Exchange) mutual respect and trust

Question 17

low LMX

Answer 17

(Leader Manager Exchange) lower level of trust and respect

Question 18

reinforcement theory

Answer 18

Pavlov + Skinner; positive, negative; punishment, extinction; idea that humans learn via association of behavior with stimuli

Question 19

types of leaders: authentic

Answer 19

advises leaders to stay true to their values; self aware; introspective

Question 20

types of leaders: transactional

Answer 20

ensure employees demonstrate the right behaviors and provide resources in exchange; contingent rewards; active management by exception

Question 21

types of leaders: transformational

Answer 21

aligns employee goals using charisma, motivation, intellectual stimulation, individualized consideration

Question 22

types of leaders: servant

Answer 22

prioritizes serving others in fostering their growth; non-egotistic approach; employees first

Question 23

expectancy theory (Path Goal Theory)

Answer 23

process-based motivational theory; employees are motivated when they believe or expect that (a) their effort –> high performance, (b) their high performance –> rewarded, and (c) the rewards they will receive are valuable to them

Question 24

verbal communication

Answer 24

builds rapore, conveys emotions and feelings, message does not need to be permanent, time urgency, need immediate response, ideas are simple

Question 25

written communication

Answer 25

asynchronous, provides documentation, conveys facts, little time urgency, don't need immediate response, ideas are complicated

Question 26

psychological safety

Answer 26

its okay to take risks and have an open sharing of ideas

Question 27

Maslow's law

Answer 27

one thing must be satisfied before you go up a tier; Human beings have needs that are hierarchically ranked

Question 28

ERG law

Answer 28

(Existence, relatedness, growth) can move up and down, there no hierarchy, can have multiple needs at the same time, less structured

Question 29

job performance

Answer 29

how well an employee completes tasks and duties (job description)

Question 30

task oriented - leader behavior

Answer 30

clear explanations; achieving goals; complete tasks efficiently

Question 31

people oriented - leader behavior

Answer 31

build trust, support employees, foster positive work environment

Question 32

management by objectives (MBO)

Answer 32

- set company wide goals based on strategy - set department and team goals - collaboratively set individual goals - develop an action plan (one on one meetings in between) - track progress and evaluate

Question 33

equity theory

Answer 33

(process-based theory) is your outcome worth the effort you put in?; people react differently to inequity

Question 34

team roles

Answer 34

people who understand team roles perform better

Question 35

team roles: task-oriented

Answer 35

set tasks, provides info, creates structure

Question 36

team roles: social oriented

Answer 36

creates social norms for team process

Question 37

boundary spanning role

Answer 37

connects team to larger organizations/outside parties

Question 38

Situational leadership

Answer 38

argues that leaders must use different leadership styles depending on their followers’ development level; **Readiness**

Question 39

group vs team

Answer 39

collection of individuals vs. shared common goal and working for that goal

Question 40

characteristics of coehsive group

Answer 40

degree of camaraderie; committed to working together

Question 41

Organizational communication

Answer 41

The process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. 

Question 42

active listening

Answer 42

Following up with questions at an appropriate time to clarify and understand. Engaged body language (eye contact, etc.)

Question 43

SMART Goal

Answer 43

a goal that is specific, measurable, aggressive, realistic, and time bound

Question 44

Organizational citizenship behaviors (OCB)

Answer 44

Voluntary behaviors employees perform to help others and benefit the organization. are voluntary behaviors employees perform to help others and benefit the organization.

Question 45

Counterproductive work behaviors (CWB)

Answer 45

Intentional employee behaviors that harm the organization.  is an umbrella term describing the different ways in which employees harm their organizations. Intentional.

Question 46

Self-fulfilling prophecy

Answer 46

When an established stereotype causes one to behave in a certain way, which leads the other party to behave in a way that makes the stereotype come true.

Question 47

Selective Perception

Answer 47

We pay selective attention to parts of the environment while ignoring other parts

Question 48

Performance Management

Answer 48

The use of methods, policies, and procedures to support and improve employee performance.

Question 49

Performance Review

Answer 49

(also called performance appraisal or performance evaluation) is a process through which employee performance is measured and then communicated to the employee in a performance review meeting

Question 50

Adequate notice

Answer 50

involves letting employees know what criteria will be used during the review

Question 51

Fair hearing

Answer 51

ensuring that there is two-way communication during the review process and the employee’s side of the story is heard.

Question 52

Judgment based on evidence

Answer 52

involves documenting performance problems and using factual evidence as opposed to personal opinions.