Midterm Flashcards
(205 cards)
1
Q
the ability to get a system up and running in the event of a system crash or failure that includes restoring the information backup
A
recover
2
Q
a separate and fully equipped facility where the company can move immediately after a disaster and resume business
A
hot site
3
Q
refers to how well a system can quickly transform to support environmental changes
A
maintainability
4
Q
refers to a system that is easy to learn and efficient and satisfying to use
A
usability
5
Q
states that the computer chip performance per dollar doubles every 18 months
A
Moore’s Law
6
Q
delivers apps and/or hardware capabilities over the cloud using a pay-per-use revenue model
A
IaaS
SaaS
PaaS
7
Q
a ___ site of the support disaster recovery system serperates facility with computer equipment that requires installation and configuration
A
warm
8
Q
a ___ grid delivers electricity using two-way digital technology
A
smart
9
Q
is a computer dedicated to providing information in response to requests
A
server
10
Q
is a computer designed to request information from the server
A
client
11
Q
a business ___ analysis identifies all critical business functions and the effect that a specific disaster may have upon them
A
impact
12
Q
a client is a computer designed to request information from a
A
server
13
Q
a disaster recovery ___ curve charts the cost to the company of the unavailability of information and technology and the cost to the company of recovering from a disaster over time
A
cost
14
Q
occurs when a redundant storage server offers an exact replica of the real-time data and if the primary server crashes the users are automatically directed to the secondary server or backup server
A
failover
15
Q
a system is ___ when a system is not operating and cannot be used
A
unavailable
16
Q
a technology ___ occurs when the ability of a company to operate is impaired because of a hardware software or data outage
A
failure
17
Q
contains all of the details of an incident
A
incident record
18
Q
sudden unexpected event requiring immediate action due to potential threat to health and safety the environment or property
A
emergency
19
Q
cloud ___ is the software that makes the benefits of cloud computing possible, such as multi-tenancy
A
fabric
20
Q
Cloud ____________ is when a company uses its own computing infrastructure for normal usage and access the cloud when it needs to scale for high/peak load requirements ensuring a sudden spike in usage does not result in poor performance or system crashes
A
bursting
21
Q
Cloud fabric ____________ is an individual that monitors and provisions cloud resources similar to a server administrator at an individual company
A
controller
22
Q
Currently, less than 20 percent of ewaste in the U.S. is _________
A
recycled
23
Q
DreamWorks Animation used _________ computing to complete many of its hit films such as Antz, Shrek, and How to Train Your Dragon
A
grid
24
Q
Emergency __________ ensures a company is ready to respond to an emergency in an organized, timely, and effective manner
A
preparedness
25
Hardware consists of the _________ devices associated with a computer system
physical
26
In the U.S., __________ provides more than 50% of electrical power
coal
27
Moore's law refers to the computer chip performance per dollar doubles every 18 _____
months
28
One of the effects of a ___________ on a company's business operations is the halting of transportation where there is a disruption to major highways, bridges, and railroads that can slow supply deliveries and stop the shipment of products
disaster
29
One way a business can minimize the damage of a system crash is to have a _________ and recovery strategy in place
backup
30
Software is the set of __________ the hardware executes to carry out specific tasks
instructions
31
Sustainable MIS is a critical part of corporate _________ responsibility that is, companies' acknowledged responsibility to society
social
32
Technology __________ strategies focus specifically on prioritizing the order for restoring hardware, software, and data across the organization that best meets business recovery requirements
recovery
33
The MIS_______________ includes the plans for how a firm will build, deploy, use, and share its data, process, and MIS assets
infrastructure
34
The Web ___________ initiative brings together people from industry, disability organizations, government, and research labs from around the world to develop guidelines and resources to help make the Web accessible to people with disabilities including auditory, cognitive, neurological, physical, speech, and visual disabilities
accessability
35
The _________ MIS infrastructure includes the hardware, software, and telecommunications equipment that, when combined, provides the underlying foundation to support the organization's goals
agile
36
The ______________ infrastructure business continuity planning, creates a way for a company to recover and restore partially or completely interrupted critical functions within a predetermined time after a disaster or extended disruption
information
37
The three areas where enterprise architects focus when maintaining a firm's MIS infrastructure include, supporting operations, supporting change, and supporting the ________
environment
38
The three components of a sustainable MIS infrastructure include grid computing, __________ computing, and virtualized computing
cloud
39
The three pressures driving sustainable MIS infrastructures are 1) increased electronic waste, 2) increased _________ consumption, and 3) increased carbon emissions
energy
40
Top-level MIS employees require _________________ access or unrestricted access to the entire system so that they can perform functions as resetting passwords, deleting accounts, and shutting down entire systems
administrator
41
Utility computing offers a pay-per-use __________ model similar to a metered service such as gas or electricity
revenue
42
Web ____________ means that people with disabilities including visual, auditory, physical, speech, cognitive, and neurological disabilities can use the Web
accessability
43
_____ cloud promotes massive, global, industry-wide applications offered to the general public. In a public cloud customers are never required to provision, manage, upgrade, or replace hardware or software
public
44
___ in the cloud means that a single instance of a system serves multiple customers. In the cloud, each customer is called a tenant and multiple tenants can access the same system
multi-tenancy
45
_____ in which each customer or tenant must purchase and maintain an individual system
single-tenancy
46
__ cloud serves only one customer or organization and can be located on the customers' premises or off the customer's premises
private
47
___ computing offers a pay-per-use revenue model similar to a metered service such as gas or electricity
utility
48
____ describes how well a system can scale up, or adapt to the increased demands of growth
scalability
49
____ emissions include the carbon dioxide and carbon monoxide in the atmosphere, produced by business processes and systems
carbon
50
______ planning determines future environmental infrastructure requirements to ensure high-quality system performance
capacity
51
_____ refers to the time frames when the system is operational
availability
52
______ refers to the varying levels that define what a user can access, view, or perform when operating a system
accessibility
53
_____ cloud includes two or more private, public, or community clouds, but each cloud remains separate and is only linked by technology that enables data and application portability
hybrid
54
______ failures can destroy large amounts of vital data, often causing incidents, unplanned interruption of a service
technology
55
____ architect is a person grounded in technology, fluent in business, and able to provide the important bridge between MIS and the business
enterprise
56
_______ cloud serves a specific community with common business models, security requirements, and compliance considerations
community
57
______ consumption is the amount of energy consumed by business processes and systems
energy
58
________ is a system weakness that can be exploited by a threat
vulnerability
59
____ computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction
cloud
60
_______ is a communications system created by linking two or more devices and establishing a standard methodology in which they can communicate
network
61
__________ is how quickly a third-party or vendor can change a system to ensure it meets user needs and the terms of any contracts including agreed levels of reliability, maintainability, or availability
serviceability
62
A Web _________ is another term for an online journal that allows users to post their own comments, graphics, and video
blog
63
A __________ is an online marketing technique where a small file deposited on a hard drive by a website containing information about customers and their browsing activitie
cookie
64
A __________ technology is a new way of doing things that initially does not meet the needs of existing customers
disruptive
65
A ____________ shift occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave
paradigm
66
A _____________ is a type of collaborative web page that allows users to add, remove, and change content, which can be easily organized and reorganized as required
wiki
67
A disruptive technology is a new way of doing things that initially does not meet the needs of existing ________
customers
68
A search __________ is website software that finds other pages based on keyword matching similar to Google
engine
69
A website dedicated to social ____________, provides users with a place to store, categorize, annotate, and share favorites
bookmarking
70
A(n) Internet service ______________ is a company that provides access to the Internet
provider
71
A(n) _________ system consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system
open
72
A(n) ___________ model is a plan that details how a company creates, delivers, and generates revenues on the Internet
ebusiness
73
A(n) ___________ technology produces an improved product customers are eager to buy
sustaining
74
A(n) _________________ model is a plan that details how a company creates, delivers, and generates revenues
business
75
According to Christensen, companies may have placed too great an emphasis on satisfying customer's ______ needs, while forgetting to adopt new disruptive technology that will meet customer's future needs
current
76
An __________ is a program that runs within another application such as a website
applet
77
An ebusiness model is a ________ that details how a company creates, delivers, and generates revenues on the Internet
plan
78
An example of a __________ is putting Jay-Z lyrics over a Radiohead song makes something old new
mashup
79
An online version of a retail store where customers can shop at any hour is called a(n) ___
eshop
80
Barnes & Noble is an example of a _________-and-mortar business
click
81
Business-to-Business applies to businesses buying from and selling to each other over the _____
internet
82
Business-to-consumer applies to any __________ that sells its products or services directly to consumers online
business
83
Computers connected through the __________ can send and receive information including text, graphics, voice, video, and software
internet
84
Consumer-to-business applies to any _________ who sells a product or service to a business on the Internet
consumer
85
Consumer-to-consumer applies to sites primarily offering goods and services to assist ____________ interacting with each other over the Internet
consumers
86
Google is an example of a _________-play business
pure
87
Information __________ measures the number of people a firm can communicate with all over the world
reach
88
Information __________ refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information
richness
89
Instant ____________ is a service that enables instant or real-time communication between people
messaging
90
John has a big issue with turning off his cell phone as he is continuously connected to his friends and family via IMing. It has gotten so bad that John refuses to go to a movie because he cannot possibly live for two hours without being connected. John is suffering from technology __________, a clear challenge of Business 2.0
dependence
91
Mobile business is just now emerging and is also referred to as mcommerce or ____________
mbusiness
92
One of the main challenges that ___________ face is ensuring consumer protection, guarding them against unsolicited goods and invasion of privacy
ebusiness
93
One of the most popular forms of user-generated content is a __________ system where buyers post feedback on sellers
reputation
94
Pay-per-_______ generates revenue each time a website visitor is converted to a customer
conversion
95
Pay-per-_________ generates revenue each time a user clicks on a link to a retailer's website
click
96
Pay-per-___________ generates revenue each time a user clicks on a link that takes the user directly to an online agent waiting for a call
call
97
Real-time ______________ occurs when a system updates information at the same rate it receives it
communication
98
Search engine __________ combines art along with science to determine how to make URLs more attractive to search engines resulting in higher search engine ranking
optimization
99
Search engine __________ evaluates variables that search engines use to determine where a URL appears on the list of search results
ranking
100
Several companies were outlined in the book to launch new businesses by capitalizing on disruptive technology. One example is _______________, who launched the revolutionary products such as the iPod and the iPhone
Apple
101
Social __________ describes the collaborative activity of marking shared online content with keywords or tags as a way to organize it for future navigation, filtering, or search.
tagging
102
Social ___________ is an application that connects people by matching profile information
network
103
Social ____________ refers to websites that rely on user participation and user-contributed content, such as Facebook
media
104
Source _______ contains instructions written by a programmer specifying the actions to be performed by computer software
code
105
T. J. Maxx is an example of a _________-and-mortar business
brick
106
The Innovator's ___________ is a book by Clayton M. Christensen
Dilemma
107
The Internet marketplace remains mostly free of traditional forms of sales tax, partially because ecommerce law is vaguely defined making adhering to ___________ rules and laws a challenge of ebusiness
tax
108
The WWW provides access to Internet information through documents including text, graphics, audio, and video files that use a special formatting language called ________ markup language
hypertext
109
The Web version that is defining the next generation of online business is Web________, or the "intelligent" Web application
3.0
110
The World Wide Web provides access to ____________ information through documents including text, graphics, audio, and video files that use a special formatting language called HTML
internet
111
The __________ effect describes how products in a network increase in value to users as the number of users increases
network
112
The __________ tail refers to the tail of a typical sales curve
long
113
The ______________ Web is a component of Web 3.0 that describes things in a way that computers can understand
semantic
114
The blending of videoconferencing with document sharing is the ebusiness tool called Web conferencing or a _______
webinar
115
The main challenge to ebusiness is the lack of growth in some sectors due to product or service _______
limitations
116
The primary objective of __________ management is to be sure that a company's knowledge of facts, sources of information and solutions are readily available to all employees whenever it is needed
knowledge
117
Through ____________ data companies can observe the exact pattern of a consumer's navigation through a site
clickstream
118
Traditional ebusiness communications were limited to face-to-face conversations and one-way technologies that used _______________ communications or communication such as email in which the message and the response do not occur at the same time
asynchronous
119
Twitter is one of the largest and most powerful _______________ websites
microblogging
120
Web _________ is a term to refer to the World Wide Web during its first few years of operation between 1991 and 2003
1.0
121
You are in charge of creating and updating your company's Wikipedia page. You logon to find that someone has placed inappropriate photos and blatant lies about your products on the corporate Wikipedia page. Your company has been a victim of wiki _________, another major challenge of the Business 2.0 environment
vandalism
122
You have just been promoted at work and you are now responsible for all marketing communication through the different Internet channels. You logon to your corporate blog and find that there are many direct paragraphs from competitor websites and product manufacturing magazines. The first issue you will need to address as you redesign the corporate blog is to ensure you are avoiding copyright violations and ________
plagiarism
123
____ and-mortar business operates in a physical store without an Internet presence
brick
124
___ intelligence is collaborating and tapping into the core knowledge of all employees, partners, and customers
collective
125
____ source refers to any software whose source code is made available free for any third party to review and modify
open
126
_____ are agents, software, or businesses that provide a trading infrastructure to bring buyers and sellers together.
intermediaries
127
______-com was the original term for a company operating on the Internet
dot
128
_______ are specific keywords or phrases incorporated into website content for means of classification or taxonomy.
tags
129
_____ knowledge is the knowledge contained in people's heads
tacit
130
______ measures advertising effectiveness by counting visitor interactions with the target ad, including time spent viewing the ad, number of pages viewed, and number of repeat visits to the advertisement
interactivity
131
______ single-handedly increased the speed of business through the exchange of digital messages over the Internet
email
132
________ editors are WYSIWYG.
mashup
133
______ knowledge consists of anything that can be documented, archived, and codified, often with the help of MIS.
explicit
134
______ occurs when a company knows enough about a customer's likes and dislikes that it can fashion offers more likely to appeal to that person, say by tailoring its website to individuals or groups based on profile information, demographics, or prior transactions
personalization
135
_________ system is a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information
collaboration
136
_______ converts an audio broadcast to a digital music player
podcasting
137
_____ is similar to taxonomy except that crowdsourcing determines the tags or keyword-based classification system
folksonomy
138
_______ is the scientific classification of organisms into groups based on similarities
taxonomy
139
Implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction
digital darwinism
140
What is the buying and selling of goods and services over the Internet?
ecommerce
141
What is the ability of an organization to tailor its products or services to the customers' specifications?
mass customization
142
an example of a brick-and-mortar business
tj maxx
143
What involves the use of strategies and technologies to transform governments by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government?
egovernment
144
A ____________ is a simplified representation or abstraction of reality
model
145
A _____________ is a temporary activity a company undertakes to create a unique product, service, or result
project
146
A _____________ occurs when resources reach full capacity and cannot handle any additional demands
bottleneck
147
A ________________ lane layout arranges the steps of a business process into a set of rows depicting the various elements
swim
148
A business _____________ management system focuses on evaluating and improving processes that include both person-to-person workflow and system-to-system communications
process
149
A business process _____________ is a patent that protects a specific set of procedures for conducting a particular business activity
patent
150
A decision support system models __________ to support managers and business professionals during the decision-making process
information
151
A digital ______________ tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs
dashboard
152
A model is a simplified representation or abstraction of _________.
reality
153
A shopping _______________ is software that will search several retailer websites and provide a comparison of each retailer's offerings including price and availability
bot
154
A(n) _________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users
intelligent
155
Artificial intelligence simulates ______________ intelligence such as the ability to reason and learn
human
156
As-Is __________ model represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes
process
157
At Microsoft's headquarters in Washington they have implemented a __________ workforce to help alleviate congestion, save on real estate, and potentially increase worker production
virtual
158
At the ______________ level, of a business structure, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change
managerial
159
Business process modeling or ______________ is the activity of creating a detailed flowchart or process of a work process that shows its inputs, tasks, and activities in a structured sequence
mapping
160
Business process reengineering is the analysis and _________ of workflow within and between enterprises
redesign
161
Citibank uses ______________ networks to find opportunities in financial markets by carefully examining historical stock market data
nueral
162
Customer facing processes result in a product or service that is received by an organization's ___________ customer
external
163
Executive information systems are starting to take advantage of ______________ intelligence to support strategic decision making, by stimulating human thinking and behavior
artificial
164
Situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision are considered ______________ decisions
semistructured
165
System _____________ is the number of hours a system is available for use by customers and employees
availability
166
The President and Vice-President of a company are typically found in the _______________ level of the business structure
strategic
167
The ______________ facing processes are also called front-office processes that result in a product or service received by an external customer
customer
168
The ______________ level, of a business structure, is where employees develop, control, and maintain core business activities required to run the day-to-day activities
operational
169
The basic business system that serves the operational level (analysts) and assists in making structure decisions is called ______________ processing system
transaction
170
The crucial steps companies perform to achieve their goals and objectives and implement their strategies are called _____________ success factor.
critical
171
The primary types of business process change from the operational level to the strategic level are _____________, streamlining, and reengineering
automation
172
The structure of a typical organization is similar to a ________
pyramid
173
The typical structure of a business organization is similar to a pyramid and consists, from top to bottom, of strategic, managerial, and _______________ levels
operational
174
As-is process __________ represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes
models
175
Using systems thinking, we can see that the inputs for a transaction processing system are______________ documents, the original transaction record
source
176
What-if analysis checks the impact of a __________ in an assumption on the proposed solution
change
177
______ are baseline values the system seeks to attain
benchmarks
178
____ focuses on the extent to which an organization is using its resources in an optimal way
efficiency
179
_____ processes are business processes, such as manufacturing goods, selling products, and providing service that make up the primary activities in a value chain
core
180
_____ focuses on how well an organization is achieving its goals and objectives
effectiveness
181
___ information systems is a specialized DSS that supports senior-level executives and unstructured, long-term, nonroutine decisions requiring judgment, evolution and insight
executive
182
______ logic is a mathematical method of handling imprecise or subjective information
fuzzy
183
_____ practices are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry
best
184
______ MIS metrics measure the performance of the IT system itself including throughput, speed, availability, etc.
efficiency
185
______ analysis occurs when users change the value of one variable repeatedly and observe the resulting changes in other variables
sensitivity
186
______ includes the tasks, activities, and responsibilities required to execute each step in a business process
workflow
187
_______ MIS metrics measure the impact MIS has on business processes and activities including customer satisfaction and customer conversion rates
effectiveness
188
________ decisions are considered operational, and involve situations where established processes offer potential solutions
structured
189
_____ produces graphical displays of patterns and complex relationships in large amounts of data
visualization
190
______ refers to the level of detail in the model or the decision-making process
granularity
191
_______ is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs
automation
192
________ is the science of fact-based decision making
analytics
193
_______ support systems model information using OLAP which provides assistance in evaluating and choosing among different courses of action
decision
194
_______ systems are various commercial applications of artificial intelligence
intelligent
195
______ is a process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance
benchmarking
196
______ is the amount of information that can travel through a system at any point in time
throughput
197
_______ seeking analysis finds the inputs necessary to achieve a goal such as a desired level of output
goal
198
_______ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems
expert
199
_________ improves business process efficiencies by simplifying or eliminating unnecessary steps in a process
streamlining
200
What is a special case of what-if analysis that studies the impact on other variables when one variable is changed repeatedly
sensitivity analysis
201
Enables users to view details, and details of details, of information
drill-down
202
an extension of goal-seeking analysis that finds the inputs necessary to achieve a goal such as a desired level of output
optimization analysis
203
a category of AI that attempts to emulate the way the human brain works
neural network
204
represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes
as-is process model
205
Result in a product or service that is received by an organization's external customer
customer facing process
