MIDTERMS Flashcards
Management and maintenance of the property and equipment of an institution or organization.
Housekeeping
Refers to day-to-day cleanliness, tidiness and good order in all parts of the office/home.
Housekeeping
Is an important and integral part of the guest experience and satisfaction
Housekeeping
Is the department of a hotel charged with cleaning and maintaining rooms and public spaces.
Housekeeping
Is the foundation of good infection prevention.
Good housekeeping
Means having no unnecessary items about and keeping all necessary items in their proper places.
Good housekeeping
“A place for everything and everything in its place.”
Good housekeeping
Is the creation of a responsibility for, providing that person with the necessary authority to carry out the task and exacting an accountability for the results of subordinate ‘s effort.
Delegation
Is a set of services that apply workflow structure to the movement of information and the interaction of business processes and human worker processes that generate the information.
Work Management
Applies to managing individual and team workflows and workload – whether within the scope of a project or related to organizational operations.
Work Management
Is the process of planning and controlling how much time to spend on specific activities.
Time Management
Enables an individual to complete more in a shorter period of time, lowers stress, and leads toachieving goals of the company quickly.
Good Time Management
Is thus dividing and conquering tasks
Time Management
Is the process of training, motivating and directing employees to optimize workplace productivity and promote professional growth.
People Management
To oversee workflow and boost employee performance every day.
People Management
Is one of the main planning activities of an executive housekeeper. It is the process by which, based on the actual performance of establishments in the past, estimates of expenditure and receipts are made and adjusted for forecasting future outcomes.
Budgeting
Achieve the maximum efficiency possible in the care and comfort of the guests and in providing support services for the smooth running of the hotel.
Comfort
The prime concern of any guest, irrespective of whether rich or poor, common man or celebrity.
Privacy
Is one of the prime concerns of a hotel guest.
Security
They should also make sure that fire fighting equipment and emergency alarms are functional at all times. They should also ensure peace, quiet and noise free atmosphere in the area.
Safety and Security
Creating a pleasant and classy ambience is also one of the major concerns for a guest good eye for detail. This work is an art and the housekeeping staff is mainly responsible for creating a pleasant atmosphere.
Décor
Holds the responsibility of cleaning, maintenance and admirable upkeep of the hotel.
Housekeeping Department
The housekeeping department is responsible for the total cleanliness of a hotel.
Cleaning rooms and public areas
A guest requires a comfortable bed to take rest, relax and enjoy. A bed that is well- made will provide the required comfort.
Bed Making
Is a skill that requires to be developed by the housekeeper, as it not only provides comfort to the guest, but also adds to the pleasant ambience of a guest’s room.
Bed Making
This involves all functions from purchase of linen to laundering, storage, supplies and to condemnation. In a hotel different types of clothes and linen are used such as the bed sheets, pillow covers, napkins, towels, hand towels, table covers, curtains, cushion covers etc. All of these require regular maintenance.
Linen Management
One of the important jobs of the Housekeeping Department
Clothes and Linen Management
It is the job of the Housekeeping Department to ensure clean and hygienic washing of all the linen items, and then distributing them to different areas of the hotel.
Laundry Services
Is one of the major jobs of the housekeeping department. The room keys has to be handled efficiently and safely before and after letting the room.
Key Control
Is responsible for maintaining a peaceful atmosphere in the hotel.
Safety and Security
It is important for all housekeeping personnel to know about first aid as they could be the first ones on the spot to give immediate attention to a guest and also an employee in trouble.
Safety and Security
Is the art of creating a pleasant atmosphere in the living room with the addition of a complex of furnishings, art, and crafts, appropriately combined to achieve a planned result or design.
Interior Decoration
Good housekeeping department is just as responsible for the hotel’s maintenance as an engineering department.
Room Maintenance
The housekeeping staff and managers should act as the eyes and ears of the engineering department.
Rooom Maintenance
As soon as there are guest departures, the [department] rings the Housekeeping Desk and reports the room numbers of vacated rooms so that Housekeeping can take them over to clean and prepare for sale.
Front Office
Once a room is clean, the Housekeeping Floor Supervisor rings the [department] directly or through the Housekeeping Desk and hands over the room to front office for sale.
Front Office
Rooms received by Housekeeping for cleaning are called
Departure Rooms
Cleaned rooms handed over to the Front Office for sale are called
Clear Rooms
Personnel Housekeeping co-ordinates with the Personnel Department for the recruitment of housekeeping staff, salary administration, indiscipline, grievance procedures, identity cards for staff, induction, transfers, promotions and exit formalities.
HR Department
Procures out-of-stock items for Housekeeping such as guest supplies kept in rooms, stationery, linen of various types, detergents, etc.
Purchasing/Purchase Department
Carries out the task of fixing out-of-order furniture and fixtures.
Engineering
Literally control about 90% of the energy consumed in a hotel.
The Housekeeping and Engineering Department
The two departments can create a synergetic effect to increase operational efficiency and better control of energy consumption.
The Housekeeping and Engineering Department
The restaurants and banquets constantly require clean table clothes, napkins, etc. Their staff, as well as those in the kitchen, require clean uniforms- the former because they are in guest contact and the latter due to strict standards of hygiene required in the kitchens by most governments.
Food and Beverage
The guest room is the most private place and a hotel goes to great lengths to ensure guest privacy and security. However, a guest can take advantage of this privacy by gambling, smuggling, etc.
Security
Larger hotels have a House-keeping Store that stocks housekeeping linen and supplies independently. Smaller hotels may stock them in the general store except for linen which should be issued to the housekeeping department. The co-ordination with the stores would ensure the availability of day-to-day requirements for housekeeping.
Stores and concessionaires
A perishable commodity
Rooms
A room which has single bed facility.
Single Room
A room which has double bed facility.
Double Room
A room which is well furnished, carpeted and more suitable for single persons and small families.
Deluxe Room
A room with two double (or perhaps queen) beds. It may be occupied by one or more persons.
Double Double Room
A room which has two single bed separated by a center table.
Twin Room
A room which has two single bed but shares a common head board.
Hollywood Twin Room
Two rooms which shares a common door, mostly used by families.
Interconnecting Rooms
Two rooms which share a common wall, mostly preferred by groups.
Adjoining Rooms
A room which is been spread on two floors connected by an internal staircase.
Duplex
A room which is near a water body or beside swimming pool.
Cabana
A room with a studio bed-a couch, which can be converted into a bed. It may also have an additional bed.
Studio Room
This is usually another name for the reception room of a hotel, or it is perhaps a room off from the main reception where people can quietly chat, read and socialise.
Parlor Room
A room which oversees a scenic beauty e.g. Garden, landscape or water fall.
Lanai
A room with a kitchen facility.
Efficiency Room
A room where hotel staff would entertain their guests.
Hospitality Room
A room comprises of two or more bedroom, a living room and a dining area.
Suite Room
A room with a king sized bed.
King Bedroom
A room with a queen sized bed.
Queen Bedroom
Room located at the highest floor of the building
Penthouse Suite
Room with foldable bed which doubles as a meeting room in the day and bedroom in the night.
Sico Room
Rooms close to each other, perhaps across the hall.
Adjacent Rooms
Rooms with a common wall but no connecting door.
Adjoining Rooms
Rooms with individual entrance doors from the outside and a connecting door in between. Guests can move between rooms without going through the hallway.
Connecting Rooms
A parlor or living room connected to one or more beds.
Suite
A single room with a bed and a sitting area. Sometimes the sleeping area is in a bedroom separate from the parlor or living room.
MIni-suite (Junior Suite)
