Module 1

Question 1

This is a group of people working together to achieve common objectives.

Answer 1

Organization

Question 2

What are the four conditions that must exist to have an organization?

Answer 2

Community
Common Purpose
Cooperation
Coordination

Question 3

This condition refers to a group of people, two or more persons, who are interconnected, interrelated and interdependent; people who communicate and are concerned with one another.

Answer 3

Community

Question 4

This condition refers to persons having common objectives; i.e., they all agree on at least one objective that is worth pursuing and
achieving together

Answer 4

Common purpose

Question 5

This condition refers to each member of the group works to the best that he or she can to contribute towards the achievement of their shared objectives;

Answer 5

Cooperation

Question 6

This condition refers to the group members working together. All their efforts are interrelated and coordinated, all aimed at the achievement of their common objectives; it implies both harmony and unity of direction.

Answer 6

Coordination

Question 7

What is the primary purpose of organizations?

Answer 7

Organizations exist primarily to serve and satisfy needs – of others and their own. The basic purpose of organizations is to satisfy the needs, wants, and demands of individuals and other organizations.

Question 8

From the point of view of an organization, the individuals and other organizations whose needs it intends to satisfy are its ___________.

Answer 8

Customers

Question 9

But organizations cannot just come up with products from nothing. They need ________ or resources to produce outputs of goods and services.

Answer 9

Inputs

Question 10

This is an essential thing that allows the value of the output to exceed the value of the inputs.

Answer 10

Value-added

Question 11

What are the 7 main resources?

Answer 11

Manpower
Money
Materials
Machines
Methods
Moment
Information

Question 12

This is the process of working with resources by performing the functions of planning, organizing, staffing, leading, and controlling to create a positive environment where people can harmoniously work together to effectively and efficiently achieve organizational objectives in an ever-changing environment.

Answer 12

Management

Question 13

Management is a __________ – it consists of a series of actions, changes, and functions designed to bring about desired results.

Answer 13

process

Question 14

Management involves working with _________ – the 6Ms: manpower, money, materials, machines, methods, moment (time), and information.

Answer 14

resources

Question 15

The management process involves performing the managerial functions of?

Answer 15

Planning
Organizing
Staffing
Leading
Controlling

Question 16

What is the two-fold purpose of management?

Answer 16

1.) promote harmonious working together
2.) The achievement of organizational objectives

Question 17

It is not enough that the organization achieves objectives; managers must see to it that these objectives are achieved __________ and ____________.

Answer 17

effectively and efficiently

Question 18

These are the people in the organization who are responsible for the management process.

Answer 18

Managers

Question 19

This involves choosing or setting objectives and then determining the course of action needed to achieve them.

Answer 19

Planning

Question 20

This involves determining the activities and resources required to implement the strategies, combining them into a formal structure, assigning responsibilities, and delegating authority.

Answer 20

Organizing

Question 21

This involves filling, and keeping filled, with the right people the various positions in the organizational structure.

Answer 21

Staffing

Question 22

This involves influencing people so that they will do their best, in harmony with the other members, to contribute to the achievement of the organization’s objectives.

Answer 22

Leading

Question 23

This involves devising ways and means to ensure that the planned performance is actually achieved.

Answer 23

Controlling

Question 24

This means doing the right thing.

Answer 24

Effectiveness

Question 25

This is what the organization sees itself becoming into.

Answer 25

Vision

Question 26

This is why the organization exists or the organization's basic purpose for existence.

Answer 26

Mission

Question 27

This means doing things right. It is achieving its objectives with minimum resources.

Answer 27

Efficiency

Question 28

An organization may be considered as a _________ – a whole unit composed of interacting, interconnected, and interdependent elements or parts.

Answer 28

system

Question 29

This refers to planning, organizing, staffing, leading, and controlling; while

Answer 29

Management functions

Question 30

What are the 3 major functional areas of management?

Answer 30

Marketing Finance Production/Operations

Question 31

This is the functional area responsible for making the decisions related to the 5 Ps – people (customers), product (goods/services), promotion, place (distribution) and pricing.

Answer 31

Marketing

Question 32

What are the 5 Ps?

Answer 32

People Product Promotion Place Pricing

Question 33

This is also referred to as the target market?

Answer 33

People

Question 34

This P refers to your goods and services.

Answer 34

Product

Question 35

This P refers to how to make your customers aware of your products' existence?

Answer 35

Promotion

Question 36

This P refers to how your customers can avail your products.

Answer 36

Place

Question 37

This P refers to how much you charge your customers in exchange for your products.

Answer 37

Pricing

Question 38

This is the functional area responsible for making the financing, investment and dividend decisions.

Answer 38

Finance

Question 39

These are those concerned with the acquisition of financial resources.

Answer 39

Financing decisions

Question 40

These are those concerned with the allocation of financial resources.

Answer 40

Investment decisions

Question 41

This is the functional area directly responsible for making the decisions related to the creation of goods or provision of services.

Answer 41

Production/Operations

Question 42

This is making sure that products meet the requirements of the customers.

Answer 42

Quality management

Question 43

This is planning how many units of products your customers may avail.

Answer 43

Demand forecasting

Question 44

This is planning the products attributes.

Answer 44

Product/Service Design

Question 45

This answers the question: what’s the most effective and efficient way to create our products or provide our services?

Answer 45

Process Selection and Design

Question 46

This answers the question: how large should our facility be; i.e., how many units of the product should it be able to produce or how many customers should it be able to accommodate at any given time?

Answer 46

Capacity Planning

Question 47

This answers the question: where do we locate our facility, near supplies or near customers?

Answer 47

Facility Location

Question 48

This answers the question: how do we arrange the various equipment, departments, and workstations in our facility.

Answer 48

Facility Layout

Question 49

This answers the question: how do we make a good fit between our workers, their work, and the work environment to maintain their motivation and productivity?

Answer 49

Design of Work Systems

Question 50

This answers the question: which of the inventory items should we prioritize and closely monitor? How much of each should we stock?

Answer 50

Inventory Management

Question 51

This answers the question: which worker, equipment, or workstation will perform which task, and when or in what sequence?

Answer 51

Scheduling

Question 52

This answers the question: how do we maintain our equipment and facilities in good working condition?

Answer 52

Maintenance

Question 53

This answers the question: how do we finish the project on time, at minimum cost, and according to the requirements of the client who commissioned it?

Answer 53

Project Management

Question 54

This management is responsible for the manpower resources of the organization?

Answer 54

Personnel or human resource management

Question 55

This area of management is responsible for providing the organization's machine and material resources.

Answer 55

Purchasing

Question 56

This area of management is responsible for keeping the organizations equipment and facilities in proper working condition.

Answer 56

Maintenance

Question 57

This is responsible for the work methods that enable the organization to effectively and efficiently create the goods or provide the service.

Answer 57

Industrial Engineering

Question 58

This area of management is responsible for recording the business transactions of the organization as well as preparing its financial statements – balance sheet, income statement, and cash flow statement.

Answer 58

Accounting

Question 59

This area of management is responsible for gathering, processing, organizing, and disseminating information so as to provide various levels of management within the organization with accurate and timely information needed for supervising activities, tracking progress, making decisions, and isolating and solving problems.

Answer 59

Management information systems

Question 60

This area of management is responsible for transporting the organization's goods to warehouses, wholesalers or retailers, or final customers.

Answer 60

Distribution

Question 61

This area of management is responsible for establishing and promoting favorable relationship with the public.

Answer 61

Public relations

Question 62

This is the ability of an organization to effectively meet or exceed customer expectations relative to other organizations that offer similar goods or services.

Answer 62

Competitiveness

Question 63

This refers to the customer perception of how well the product serves its purpose.

Answer 63

Quality

Question 64

What are the key dimensions of product quality? (7)

Answer 64

Aesthetics Features Performance Conformance Reliability Durability Serviceability

Question 65

What are the key dimensions of service quality?

Answer 65

Reliability Assurance Tangibles Empathy Responsiveness

Question 66

This refers to how a product looks, feels, sounds, tastes, or smells.

Answer 66

Aesthetics

Question 67

This refers to a product's prominent or distinctive aspect or characteristic.

Answer 67

Features

Question 68

This is a product's primary operating characteristics.

Answer 68

Performance

Question 69

This is the degree to which physical and performance characteristics of a product match pre-established standards.

Answer 69

Conformance

Question 70

This is the probability of a product's operating over a specified period of time under stated conditions of use.

Answer 70

Reliability

Question 71

This is the amount of use one gets from a product before it physically deteriorates or until replacement is preferable.

Answer 71

Durability

Question 72

This is the speed, courtesy, and competence of repair work.

Answer 72

Serviceability

Question 73

This is the ability to provide what was promised, dependably and accurately.

Answer 73

Reliability

Question 74

This is the knowledge and courtesy of employees, and their ability to convey trust and confidence.

Answer 74

Assurance

Question 75

This is the physical facilities and equipment, and the appearance of personnel.

Answer 75

Tangibles

Question 76

This is the degree of caring and individual attention provided to customers.

Answer 76

Empathy

Question 77

This is the willingness to help customers and provide prompt service.

Answer 77

responsiveness

Question 78

This refers to the amount a customer must pay for a good or a service.

Answer 78

Price

Question 79

This refers to the ability of the organization to respond to changes in the volume or variety of products demanded by customers.

Answer 79

Flexibility

Question 80

This refers to faster or on-time product development, product introduction, and product delivery.

Answer 80

Speed

Question 81

This is any attribute or inability of the organization that might hinder it from accomplishing its Mission and from fulfilling its Vision.

Answer 81

Weakness

Question 82

This is any issue, event or trend that might help the organization in accomplishing its Mission and in fulfilling its Vision.

Answer 82

Opportunity

Question 83

This is any attribute or ability of the organization that might help it in accomplishing its Mission and in fulfilling its Vision.

Answer 83

Strength

Question 84

This refers to an organization’s ability to effectively use its resources, it is the ability of the organization to be both effective and efficient; i.e., its ability to maximize customer satisfaction at the minimum cost possible.

Answer 84

Productivity

Question 85

What is the formula for productivity?

Answer 85

Output/Input