MODULE 1: The role of Housekeeping Flashcards
(36 cards)
ROLE OF HOUSEKEEPING
The aim of hotels/establishments that offer accommodation is to provide their clients with_____, _____, ____, & that offer value for money
clean, attractive & welcoming surroundings
IMPORTANCE OF THE GUESTROOMS TO A GUEST
Primarily, a ____ the basic minimum expectation of any guest
neat room
IMPORTANCE OF THE GUESTROOMS TO A GUEST
The ‘basic necessities’ in a guestroom:
- Internet
- WiFi connectivity
- Channel music
- Television
- Temperature control and so on
IMPORTANCE OF THE GUESTROOMS TO A GUEST
____ is a key factor with regard to guestrooms
Safety
ROLE OF HOUSEKEEPING
A survey carried out showed ____% travelers rated cleanliness % appearance as their first priority in their choice of hotels
63%
ROLE OF HOUSEKEEPING
The housekeeping department takes pride in keeping the hotel clean & comfortable as to create a?
“home away from home”
ROLE OF HOUSEKEEPING
Good housekeeping is considered as the ________ of accommodation sector
backbone
ROLE OF HOUSEKEEPING
Housekeeping is an ________ department of the hotel
operational
ROLE OF HOUSEKEEPING
The sale of rooms constitutes a minimum of ____% of these sales
50%
note: the days when the room remains unsold, there is a total loss of revenue
ROLE OF HOUSEKEEPING
The largest element of operating cost in the housekeeping department is ______
Labor
ROLE OF HOUSEKEEPING
Guest rooms are the?
heart of the hotel
ROLE OF HOUSEKEEPING
The housekeeping department is a ____ hour & ____ day operating
24 hour & 365 day
Responsibilities of the Housekeeping Department:
- Bring comfort to guests
- Cleanliness & general upkeep in all areas
- Maintain inventory
- To provide uniforms for all staff
- Deal with lost & found articles
- Provide & maintain decorations
- To coordinate with the purchase department
- Keep the G.M. & administrator informed of all matters
IMPORTANCE OF THE GUESTROOMS TO A GUEST
The doors of a guestroom should have a ________ operable from inside
double locking system
IMPORTANCE OF THE GUESTROOMS TO A GUEST
The various services offered by the hotel should be clearly indicated with explanation and intercom numbers in the literature on the house rules and in the ________ placed in each guestroom
information kits
IMPORTANCE OF THE GUESTROOMS TO A GUEST
____ being placed in the rooms is a necessity as well. A guestroom should also offer easy access to other guest service areas with clear directions to and from the room or elevator being posted in corridors
Fire-exit layout
AREAS OF RESPONSIBILITY OF HOUSEKEEPING DEPARTMENT:
- Guestrooms/Floors
- Public Areas
- Back of the house areas
- Linen & Uniform rooms
- Laundry: OPL (on-premises laundry)
- OPL (off-premise laundry)
- Florist
- Extra room complimentary & supplies
AREAS OF RESPONSIBILITY OF HOUSEKEEPING DEPT.
____ & ____ are responsible for the cleanliness maintenance & security of guestrooms & surrounding areas
Guestrooms/Floors
Room attendants & floor supervisors
AREAS OF RESPONSIBILITY OF HOUSEKEEPING DEPT.
Front of the house areas:
Public Areas
- swimming pools
- parking area
- club
- food service area, etc
AREAS OF RESPONSIBILITY OF HOUSEKEEPING DEPT.
Back of the house areas:
- staff canteen
- service elevator
- locker rooms
- administrative canteen
- laundry
- linen rooms
- basement
- store except kitchen since it’s cleaned by kitchen stewards
AREAS OF RESPONSIBILITY OF HOUSEKEEPING DEPT.
What eoom is responsible for its functioning for the repairs and renewal of linen & for maintenance of proper inventory and stock recors of all linen items
Linen and Uniform rooms
AREAS OF RESPONSIBILITY OF HOUSEKEEPING DEPT.
Linen rooms includes:
- room linen
- food service linen
- soft furnishings
- uniforms
- bed & bath linen
AREAS OF RESPONSIBILITY OF HOUSEKEEPING DEPT.
If the laundry is on premises, the guest laundry from the rooms is directly collected and delivered by the ________
On Premises Laundry
laundry ballet
AREAS OF RESPONSIBILITY OF HOUSEKEEPING DEPT.
All the linen including the guest laundry is collected in the linen room from it is sent to the external laundry for washing
Off premises laundry
