Module 2 Flashcards
This is the driving force behind the production of goods and services.
Customer
This means that quality is beyond definition.
Transcendent
This means that the goods and service attributes meet customers’ requirements, though sometimes without the organization really trying to.
Product-based quality
What is the role of marketing?
To determine customer needs
They must balance performance and cost to meet marketing objectives.
Product designers
This is responsible for guaranteeing that design specifications are adhered to during production and that the final product performs as intended.
Manufacturing Function
This quality perspective is when the goods and services produced should meet customers’ needs, based on marketing’s understanding of them.
User-based quality
This quality perspective is which product and process design specifications must result in a
balance between product performance and the cost of manufacturing it.
Value-based quality
This kind of quality means that the product must conform to design specifications.
Manufacturing-based quality
This is a philosophy that involves everyone in an organization in a continual effort to improve customer satisfaction.
Total Quality Management
He is the principal judge of quality.
Customer
This is a sequence of activities that is intended to achieve some result.
Process
He proposed the 14 points of Quality Management.
W. Edwards Deming
According to Deming, the cause of inefficiency and poor quality is the ___________.
System
This states that quality improvement reduces cost, increases productivity, increases market share, and allows firms to stay in business and provide jobs.
Deming Chain Reaction
According to Joseph M. Juran, quality is _________ for use.
fitness
What consists the quality trilogy?
Quality Planning
Quality Control
Quality improvement
This is necessary to establish processes that are capable of consistently meeting quality standards.
Quality Planning
This is necessary to know when corrective action is needed.
Quality Control
This will help to find better ways of doing things.
Quality improvement
According to him, commitment of management is a key to continual improvement.
Joseph M. Juran
He proposed the 10 steps for quality improvement.
Joseph M. Juran
He developed the concept of zero defects and popularized the phrase: “Do it
right the first time.”
Philip Crosby
This concept emphasized that the costs of poor quality are so great that rather than viewing quality efforts as costs, organizations should view them as a way to reduce costs, because the improvements generated by quality efforts will more than pay for themselves.
Quality-free concept
