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UNIT 1: Business and its Environment > Motivation > Flashcards

Flashcards in Motivation Deck (19)
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1
Q

Motivation

A

The internal and external factors that stimulate people to take actions that lead to achieving a goal.

2
Q

Self - actualisation

A

A sense of self - fulfilment reached by feeling enriched and developed by what ones learned and achieved.

3
Q

Motivating Factors (motivators)

A

Aspects of a worker’s job that can lead to positive job satisfaction, such as achievement, recognition, meaningful and interesting work and advancement at work.
Example: Responsibility and growth

4
Q

Hygiene Factors

A

Aspects of a worker’s job that have the potential to cause dissatisfaction, such as pay, working conditions, status and over - supervision by managers.
Example: Work conditions and salary

5
Q

Job Enrichment

A

Aims to use the full capabilities of workers by giving them the opportunity to do more challenging and fulfilling work.
Example: Taking on bigger tasks, a trusted role and training for growth.

6
Q

Time Based Wage Rate

A

Payment to a worker made for each period of time worked. Example: One hour

7
Q

Piece Rate

A

A payment to a worker for each unit produced.

8
Q

Salary

A

Annual income that is usually paid on a monthly basis.

9
Q

Commission

A

A payment to a sales person for each sale made.

10
Q

Bonus

A

A payment made in addition to the contracted wage or salary. Example: Most common for employees of banks

11
Q

Performance - related Pay

A

A bonus scheme to reward staff for above - average work performance.

12
Q

Profit sharing

A

A bonus for staff based on the profits of the business - usually paid as a proportion of basic salary.

13
Q

Fringe Benefits

A

Benefits given, separate from pay, by an employer to some or all employees.
Example: Company car, insurance, education for kids

14
Q

Job Rotation

A

Increasing the flexibility of employees and the variety of work they do by switching from one job to another.
Example: An administrative employee might spend part of the week looking after the reception area of a business, dealing with customers and enquiries.

15
Q

Job Enlargement

A

Attempting to increase the scope of a job by broadening or deepening the tasks undertaken.
Example: Adding customer service tasks for administrative staff

16
Q

Job Redesign

A

Involves the restructuring of a job - usually with employees’ involvement and agreement - to make work more interesting, satisfying and challenging.

17
Q

Quality Circles

A

Voluntary groups of workers who meet regularly to discuss work - related problems and issues.

18
Q

Worker participation

A

Workers are actively encouraged to become involved in decision - making within the organisation.

19
Q

Team - working

A

Production is organised so that groups of workers undertake complete units of work.