Hassle
(noun) irritating inconvenience
Imbecile
(noun ; adjective) - a stupid person
Concierge
a hotel employee whose job is to assist guests by booking tours, making theatre and restaurant reservations, etc.
Nonchalant
(Adjective) (of a person or manner) feeling or appearing casually calm and relaxed; not displaying anxiety, interest, or enthusiasm:
Cunning
attractive or quaint:
lenient
(Adjective) of a punishment or person in authority) more merciful or tolerant than expected: