OO 11-04 Public Service and Assistance Calls

Question 1

The purpose of this order is to provide all personnel with the procedures for providing emergency assistance to highway users. Providing ______ and ______ to the public is a basic police function.

Answer 1

service and assistance

Question 2

Whenever officers are dispatched to or find a motorist who appears to be stranded, they shall lend appropriate assistance, whenever possible. The following information should be considered when rendering assistance:

Answer 2

1. The time of day;

2. The location of the motorist;

3. The physical condition of the motorist; and

4. The distance from the nearest commercial assistance.

Question 3

Assisting and providing protection for stranded motorists may be as simple as:

Answer 3

1. Giving directions;

2. Obtaining fuel;

3. Changing tires;

4. Making minor repairs;

5. Arranging for the towing of vehicles in need of major repair work;

6. Assisting non-residents in finding lodging (motels, missions etc.); or

7. Providing transportation away from hazardous locations or environments.

Question 4

Under normal circumstances officers shall not leave a vehicle _______ in a lane of traffic.

Answer 4

stranded

Question 5

Officers will request ___ ______ for vehicles that require towing unless the owner/operator has a preference for another wrecker and that particular wrecker firm can respond in a reasonable amount of time.

Answer 5

T.O.L. wreckers

Question 6

Whenever officers are dispatched to or find a motorist who appears to be in need of ______ _______, they shall lend the appropriate assistance.

Answer 6

emergency assistance

Question 7

All personnel will ensure that fire suppression and emergency medical assistance are requested in a timely manner. Emergency assistance includes, but is not limited to:

Answer 7

1. Providing first aid when necessary;

2. Calling for and obtaining emergency medical assistance;

3. Attempting to extinguish small fires; or

4. Calling for and obtaining Fire Department assistance when needed.

Question 8

If dispatched to a call for police service where a citizen has locked their keys inside a vehicle, officers shall explain to the motorist that due to the possibility of ______, officers are prohibited from attempting to open the door.

Answer 8

damage

Question 9

If dispatched to a call for police service where a citizen has locked their keys inside a vehicle, and _____ ______ is a factor, officers may attempt to unlock the vehicle. If efforts to unlock the vehicle are unsuccessful, officers may, as a last resort, suggest to the motorist that they break the window of their vehicle.

Answer 9

personal safety

Question 10

Whenever a civilian is transported in a police vehicle, the transporting officer should use discretion in determining whether or not the civilian should be _____.

Answer 10

searched

Question 11

Civilians may ride in the ____ ___ of the police vehicle at the discretion of the transporting officer and will use safety restraints. All passengers under the age of eighteen (18) must be restrained by a safety belt or child restraint device.

Answer 11

front seat

Question 12

Children under twelve (12) years of age and small adults (under ___ feet in height) may be at risk in the front seat of airbag equipped vehicles, according to safety experts.

Answer 12

five

Question 13

It is strongly recommended that officers who drive department vehicles not transport children in the _____ seat of their assigned vehicles if those vehicles are equipped with front, passenger side airbags.

Answer 13

front

Question 14

When transporting persons of the opposite sex, the transporting officer will provide the dispatcher with _______ and ______ ______.

Answer 14

beginning and ending mileage