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Flashcards in Operating Procedures Deck (3)

Define SOP

Standard operating procedures (SOPs) are written instructions intended to document how to perform a routine activity. Many companies rely on standard operating procedures to help ensure consistency and quality in their products



Many workplace processes require strict adherence to a set of instructions to ensure the intended outcome occurs. Even the best employees don't have perfect memories, so having a set of written instructions they can refer to when performing the steps of the process ensures everything is done correctly. When new employees are trained, standard operating procedures help keep their training fresh and serve as important reference tools. Copies of standard operating procedures should be available at the actual location where the work is being done. This not only ensures the people that need them can access them, but it also demonstrates the company's efforts to communicate policy and regulation to employees


Code of conduct

A code of conduct is a set of rules outlining the social norms and rules and responsibilities of, or proper practices for, an individual, party or organization.