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Flashcards in Operations Deck (19):
0

Define operations

The process that uses the resources of an organisation to provide the right goods or services for the consumer

1

Define operational targets

The goals or aims of the operations.
Example of this is:
unit costs
measure of the quality
capacity utilisation

2

Define unit cost and what is its formula

Unit cost is the cost of producing one unit of output

Total costs
_______________
Units of output

3

Define quality

Meeting the customers needs and expectations

4

What is meant by capacity utilisation and what is its formula

Capacity utilisation is the percentage of firms total possible production level is been reached

Actual output over a period of time
_______________________________ X100
Maximum possible output

5

what can cause under utilisation of capacity

Falling demand
Unsuccessful marketing
seasonal demand
over-investment in fixed assets (too much capacity)

6

Name areas of quality

Appearance
reliability
functions
after sales service
image and reputation
ethical rating

7

What advantages does having a quality system have

It could increase sales
It could create a unique selling point
The company could charge a higher price
The increase in sales volume could allow for a lower price meaning more sales
They could cut costs because of the reducing wastage

8

DeFine quality control

Quality control is a system that uses inspection as a way of finding any faults in the goods or service being provided. this reduces the chance of a faulty product reaching the consumer

9

What is meant by quality assurance

Quality assurance system that aims to achieve or improve quality by getting the product right first time

10

What are quality standards

Quality standards are awarded to provide some proof that business provides a good quality service or goods

11

Name 2 quality standard awards

BS5750 is a British standards award
ISO9001 is international standard award

12

Define customer service

Meeting or exceeding customer expectations before during and after sale

13

Name some benefits of high levels of staff customer service

A higher sales volume
Creating a unique selling point
A higher selling price
A better reputation

14

Define a supplier

Supplier is an organisation provides a business with the materials that you need in order to carry out the businesses activities

15

What may business take into consideration when choosing a supplier

A price
Payment terms
Quality
Capacity
Reliability
Flexibility

16

Explain how, with examples, technology can improve operations

Robotics industrial robots can be programmed to carry out both routine an increasingly complex activities for example assembling welding packaging and working under hazardous conditions

Automation such as computer aided manufacture

Communications

Design such as computer aided design and CADCAM

17

What benefits are there of using technology in operations

It saves a wage costs by reducing jobs
Internet allows businesses to locate away from expensive sites
Technology can improve quality by removing human errors
It reduces waste
Increases productivities as they can work faster than humans as well as not taking breaks holidays

18

State some negatives in introducing and updating technology and operations

Technology can lead to job losses for workers in traditionally skilled crafts
Technology can break up
Technology can be expensive to introduce and maintain