Organizational chart and principles of assertive communication- Flashcards Preview

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Flashcards in Organizational chart and principles of assertive communication- Deck (16)
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1
Q

What helps identify roles and their expectations in the workplace?

A

Organizational chart

2
Q

An organization chart depicts the organization’s ______

A

structure!!

3
Q

An organization chart defines _____________ within the institution

A

formal relationships

4
Q

In the actual chart, what type of line depicts:

formal relationships, lines of communication, authority

A

unbroken SOLID lines

5
Q

What does a solid HORIZONTAL line depict on the organizational chart?

A

people with similar spheres of responsibility and power but different functions

6
Q

What does a solid VERTICAL line depict on the organizational chart?

A

official chain of command

7
Q

Who is located at the TOP of the organizational chart?

A

Those with the greatest decision making authority

**those with the least on the bottom

8
Q

Which line depicts formal paths of communication and authority??

A

solid VERTICAL lines

9
Q

What does a dotted/broken line depict?

A

Staff positions

10
Q

How does assertive communication allow people to express themselves?

A

in a direct, honest, and appropriate way that does not infringe on another person’s rights

11
Q

Assertiveness means to have an ______ voice that insists on being heard

A

informed!!!

**not rude or insensitive to behavior

12
Q

Assertive communication:

What type of Statements?

A

“I” statements

13
Q

Assertive communication:

Eye contact or no eye contact?

A

Direct eye contact!

14
Q

Assertive communication:

Voice?

A

Calm

15
Q

Assertive communication:

What do verbal and nonverbal messages not to be?

A

Congruent!!

16
Q

Assertive communication:

What does the nurse NEVER need to do?

A

Become aggressive