PG 202-38 TELEPHONE SWITCHBOARD OPERATOR

Question 1

TELEPHONE SWITCHBOARD OPERATOR

Answer 1

1. Answer telephone promptly, stating in courteous manner, command, rank or title, surname, and “May I help you?”
2. Process requests for service.
3. Notify desk officer of all important messages.
4. Maintain TELEPHONE DISPATCH LOG (PD112-143).
5. Maintain duplicate copy of ROLL CALL (PD406-144).
6. Maintain HIGHWAY CONDITION RECORD (PD311-151) and make related notifications.
7. Maintain OUTGOING TOLL CALLS (PD112-142).
8. Notify desk officer when a member required to signal fails to comply within a reasonable time.
9. Maintain copy of “Frequent Telephone Inquiries.”