Practice management 1, 2 and seminar Flashcards Preview

Principles of Science BVetMed 3 > Practice management 1, 2 and seminar > Flashcards

Flashcards in Practice management 1, 2 and seminar Deck (19):
1

What are the 4 main objectives of veterinary business?

- clinical competencies
- client base
- motivated team
- financial capital

2

What is client yield?

How much you will earn from your average client, typically £250-350/annum

3

Define FTVE

Full Time Vet Equivalent (i.e. what one full time vet earns in a year)

4

What do you want your distributed profit to be?

5

How does £120 of income to a vet business get split?

- VAT £20
- overheads £20
- wages £45 (split half to vets, half to non-vets)
- cost of sales £25
- surplus £10

6

Name 3 biggest veterinary wholesalers

- NVS
- Henry Schein
- Centaur

7

List 5 types of consult

- primary consult
- recheck consult
- vaccination consult
- long-term medic consult
- euthanasia consult

8

Name 2 aspects of trust

- character
- competence

9

What is client satisfation?

right thing for a fair price

10

What is the 'iceberg' of active listening during consults?

I ideas/hypotheses
C concerns, PPPP (pain, prognosis, price, practical)
E expectations
B beliefs
E evidence
R rights
G goals
S strategies

11

What is stress the product of?

uncertainty * urgency

12

What is the PDS link?

Problems - Differentials - Strategies

13

What is the max # of differentials you should give to a client?

2-3 (if there are more say there are others but don't name them as they tend to feel overwhelmed)

14

How often is a diagnosis made in practice (irrespective of species)?

about 20% of the time - thus you will often be working with uncertainty

15

Define PPPPs / 4 Ps

- pain caused/relieved
- prognostic value
- price of options
- practicality of option
- vet and client will have their own PPPP interests

16

What topics should be dealt with preventatively?

- PREVENT IT acronym:
- P - preventative healthcare programs
- R - reproductive management
- E - endoparasites
- V - vaccinations
- E - ectoparasites
- N - nutrition (and weight)
- T - teeth
-
- I - insurance/ ID
- T - training (socialisation and habituation)

17

What are the 3 long term medic checks?

- Monitor
- Measure
- Medicate

18

How do you ensure financial resolution in a consult?

- acronym EIEIO
- E - estimates given
- I - inform client if > £75
- E - escort client (to reception)
- I - inform reception
- O - obtain a claim form

19

What is the colourful appraisal?

- table assessment:
- skills, knowledge, attitudes against clinical resolution, client satisfaction, financial resolution and harmony and happiness

Decks in Principles of Science BVetMed 3 Class (110):