Practice Test#1

Question 1

Which one of the following elements of decision analysis estimates the future value on a specific data?

1. Discounted cash flow
2. Net present value (NPV)
3. Internal rate of return (IRR)

Answer 1

1. Discounted cash flow

Question 2

Dino Corporation schedules three maintenance releases of their CRM application per year. For every project initiated to enhance teh CRM application, business analysts find that they spend a lot of time re-analysing the components of the application. As the application increases in components, so does the analysis. A particular four-month project could take up to two months of analysis. Jerry a business analyst consultant, has been hired to help Dino’s business analysts to reduce the analysis time and effort on each of the enhancement projects. After an initial assessment, Jerry find that all requirements are written is separate documents and that there is no distinction between requirements that the organisation needs to meet on a ongoing basis versus those that are specific to a components. What should Jerry recommend after this initial assessment?

a. Dino’s business analyst should properly define their business need and solution scope.
b. Dino’s business analyst should begin maintaining their requirements for re-use
c. Dino’s business analyst should begin tracing all their requirements
d. Dino’s business analyst should recognize their requirements properly to ensure that they can access them easily.

Answer 2

b. Dino’s business analyst should begin maintaining their requirements for re-use

Two of the benefits of maintaining the requirements for re-use is the ability to reduce analysis time and effort on the project and assist in maintenance of previously implemented solution.

Question 3

When creating a set of views of the requirements, you must determine the type of model that would describe the solution scope and met the informational needs of the stakeholders. Which one of the following modeling concepts correspond to something in real world; a place, a person, a thing, an organisation.

a. User classes, profiles or roles
b. Rules
c. Events
d. Concepts and relationship

Answer 3

d. Concepts and relationship

Section 6.2.4 Element: Model Selection

There are 5 types of models

Concept and Relationships. Which correspond to something in the real world; a place, a thing, an organisation. They define the objects, entities or facts that are relevant to the business domain and what relationships they have with others concepts.

Question 4

The following prerequisite must be completed prior to scheduling a structured walkthrough:

a. Uses cases
b. Requirement package
c. Product roadmap
d. RFI

Answer 4

b. Requirement package

Section 9.30.3

Question 5

When conducting the stakeholder analysis, Jessica needs to identify the position of the stakeholders affected by the requirements. This information is made more clear as this input is better understood. What input is this?

a. Enterprise architecture
b. Expert judgment
c. Organizational process assets
d. Business need

Answer 5

d. Business need

Section 2.2.3 Inputs

The BA would identifies and analyzes the position of the stakeholders affected by the business need. As the understanding of that need evolves through definition of business requirements, solution scope, stakeholder requirements, and solution requirements, that additional information will be used to assist in identifying additional stakeholders or understanding how existing stakeholders may have changed their position.

Question 6

Zack is working on a project that will deliver a CRM for a large organisation. Some of the development team as well as some of the users are located in the United States, Sweden, India and China.The project only allocated a small budget for capturing and analyzing the requirements. Zack needs for all the stakeholders to collaborate in order to develop requirements that will meet the wide needs of the origination, In order to capture the knowledge of all stakeholders and make it available to all the best tool that Zack should use would be :

a. PowerPoint presentation
b. Spreadsheet
c. Discussion Forum
d. Email

Answer 6

c. Discussion Forum

Section 8.6.1.2
Collaboration and knowledge management tools are used to support the capturing of knowledge distributed throughout an organisation and make it as widely available as possible. They enable documents to be made available to an entire team and facilitate collaboration on those documents, enabled multiple user to work on a document simultaneously, and generally support commenting on or discussion about the documents or their contents as well. These tools may take the form of document repositories (which integrate with office productivity software), wikis (which allow easy creation and linking of web pages), discussion forums, or other web-based tools. They can vary widely in cost.

Question 7

This is the second iteration of a project and Arielle, a business analyst, has noticed that some of the requirements gathered during the elicitation sessions do not trace to the original scope of the initiative. Through her interaction with the sponsor, she understood that the scope would change due to the changes in business need. What is her best next step?

a. Decline all changes to scope as the additional requirements does not fall within the scope of the initiative.
b. Notify the project manager of the scope change
c. Add the requirements and have them approved
d. Assess the impact of the change, follow change procedure for approval of scope, update impacts, and baseline solution scope.

Answer 7

d. Assess the impact of the change, follow change procedure for approval of scope, update impacts, and baseline solution scope.

Section 4.2.2 Impact Analysis

Question 8

While organizing the requirements, it is very important that Isabelle understands the type of requirements that stakeholder usually expect. In which of the following document or set of documents can she find this information?

a. Organizational process assets
b. Organizational performance standards
c. Requirement structure
d. Stated requirements

Answer 8

a. Organizational process assets

Section 6.2.3

Organisational Process Assets describe the structure and types of requirements information that stakeholders expect.
Requirement Structure is an organised structure for the requirements and a documented set of relationships between them. It is distinct from tracing, which links related requirements; rather, it is used so that the analyst and stakeholders know where a specific requirement should be found.

Question 9

Mary would like to ensure that the solution options are closely related to the stakeholder and solution requirements. Which task should she perform?

a. Validate the solution
b. Validate the requirements
c. Prioritize the requirements
d. Assess the proposed solutions

Answer 9

d. Assess the proposed solutions

Section 7.1.1
To assess proposed solutions in order to determine how closely they meet stakeholder and solution requirements.

Question 10

Laura has called a follow up meeting to derive themes around some ideas that she elicited. What technique would Laura need to employ?

a. Brainstorming
b. Data modeling
c. Requirement Workshop
d. Interface analysis

Answer 10

a. Brainstorming

Section 9.3.1

Brainstorming is an excellent way to foster creative thinking about a problem. The aim of brainstorming is to produce numerous new ideas, and to derive from them themes for further analysis.

Question 11

When defining assumptions and constraints, a business analyst should consider defining these types of elements, except?

a. Technical constraints
b. Limitations pertaining to budget, time and resource availability.
c. Operational constraints
d. Factor believed to be true but are not yet verified.

Answer 11

c. Operational constraints

Setion 6.4.4

When defining assumptions and constraints, a business analyst should consider defining:

• Assumptions
• Business Constraints
• Technical Constraints

Question 12

When assessing the proposed solution, selection of the solution to be implemented depends on the availability of this type of information:

a. All requirements
b. Approved and prioritized requirements
c. Solution options
d. Assumption and constraints

Answer 12

c. Solution options

Section 7.1.3

Solution Option(s): Information on each proposed solution must be available. The information should be in a form that facilitates effective comparison of the different available options.

Question 13

When enhancing the customer relationship management software, the business analyst has determined that there is a need to put together a requirements package. During the development of the requirements packages, the business analyst has included a DBA; a customer representative and one of the executives. Which of the following is not true about the involvement of the executive?

a. They must be present to minimize the time it will take them to make an effective decision
b. They must be present to understand how the solution will meet the return on investment
c. They must be present to understand how the requirements will affect the operational processes.
d. They need to be present to understand how the requirements will affect the overall project scope.

Answer 13

c. They must be present to understand how the requirements will affect the operational processes.

Section 4.4.6

Sponsors (and other managers at the executive level): Often want summaries and high-level requirements. Their primary goal is to understand that the solution will meet the return on investment expectations in accordance with their business plan, and to minimize the time required for them to make an effective decision. The project scope may suffice, including the ROI (Return on Investment) assessment, business benefits, project cost and target implementation dates (s)

Question 14

The business analysis performance assessment and business analysis process assets are outputs of which business analysis task?

a. Manage business analysis performance
b. Plan requirements management process
c. Plan business analysis approach
d. Plan business analysis activities

Answer 14

a. Manage business analysis performance

Section 2.5

Question 15

Margarete is a business system analyst working for a health insurance company. her current project will allow for the implementation of a solution to ensure the smooth integration of memberships data into the claim application.

a. Margarete should add the list of new features to be baseline, then follow the change control process to get them approved.
b. Because Margaret has already baselined the requirements, there isn’t anything she can do with the proposed new features
c. Margaret should reject this list of new features as they are not part of the scope of the project
d. Margaret must follow the change control process to get those requirements approved prior to adding them to current scope of the solution

Answer 15

d. Margaret must follow the change control process to get those requirements approved prior to adding them to current scope of the solution

Section 4.1.2

Any changes to requirements after baselining, if changes are permitted, involves use of a change control process and subsequent approval. As requirements are refined or changed as the result of new information changes will be tracked as well.

Question 16

Which of the following is not a technique of validation requirements?

a. Metrics and KPI
b. Prototyping
c. Decision analysis
d. Acceptance and evaluation criteria defination

Answer 16

c. Decision analysis

Section 6.6.5 Techniques

Question 17

There are several reasons for creating relationships between individual requirements. Which one of these reasons allows the business analyst to clearly see how business objectives will be accomplished when they are being traced to detailed requirements?

a. Change management
b. Impact analysis
c. Requirement coverage
d. Requirement allocation

Answer 17

c. Requirement coverage

Section 4.2.2 Description

The goal of tracing is to ensure that retirements (and ultimately, solution components) are linked back to a business objective. Tracing requirements also supports impact analysis, change management, and requirements allocation. Individual requirements almost always have inherent dependencies and interrelationships. There are several reasons for creating these relationships:
Impact Analysis
Requirements Coverage
Requirements Allocation

Question 18

The most effective way to evaluate the performance of a solution is to have well defined goals against which to measure them. Where do these goals come from?

a. Solution scope document
b. Business analysis performance assessment
c. Business plan
d. Business requirements

Answer 18

d. Business requirements

Section 7.6.3

Business Requirements: The Performance of the solution will be measured against the business requirements. Without clear business requirements it is impossible to assess the solutions performance effectively, since there are no defined goals that it is supposed to meet.

Question 19

Which of the following techniques used when defining the business case forecasts the size of the investment required to deploy and operate the proposed solution?

a. Metrics and key performance indicators
b. Functional decomposition
c. Estimation
d. Decision analysis

Answer 19

c. Estimation

Section 5.5.5 Techniques

Question 20

Which of the following techniques used when assessing the capability gaps helps the business analyst identify how the current capabilities and limitations aligns with the influencing factors?

a. Document analysis
b. SWOT analysis
c. Functional decomposition
d. Business rules analysis

Answer 20

b. SWOT analysis

Section 5.2.5 Techniques

Question 21

Which of the following factors is not used to guide the selection of techniques to be used of elicitation?

a. BA’s understanding of requirements
b. Skill of the analyst
c. Corporate Environment
d. Business Domain

Answer 21

a. BA’s understanding of requirements

Chapter 3: Elicitation Introduction

Question 22

In her last job, Bebbie knew how everything worked. Her previous experience revolved around defining formal and informal standards regarding how to perform business analysis process. She just landed the position of a Senior Business Analyst with RWZ Company, to her surprise, there were no defined standards. Debbie know that she need to define business analysis approach for the initiative she is currently assigned to. What should Debbie do?

a. Debbie must implement the same standards from her previous organisation to complete her initiative
b. Debbie should introduce CMMI model to her manager in order to define the business analysis standards
c. Debbie must work with the appropriate stakeholders to determine how the work will be completed
d. Debbie should look to the project manager to make the decision on how business analysis will be accomplished

Answer 22

c. Debbie must work with the appropriate stakeholders to determine how the work will be completed

Section 2.1.2

If no standard exist, the business analyst work with the appropriate stakeholder to determine how the work will be completed. The business analyst should be capable of selecting or creating an approach and working with key stakeholders, particularly the project manager and project team, to ensure that it is suitable.

Question 23

A common tool used to assess objectives to ensure they are measurable is:

a. SMART
b. Problem and vision statement
c. SWOT
d. Force Field

Answer 23

a. SMART
Section 5.1.4.1

A common test for assessing objectives is to ensure that they are measurable is using the SMART tool.

Specific
Measurable
Achievable
Relevant
Time-bounded

Question 24

When determining which model will be required to describe the solution scope and meet the informational needs of the stakeholder, which one of the following modeling concepts is used to categorize and describe the people who directly interact with a solution?

a. Concepts and relationships
b. User classes, profiles, or roles
c. Rules
d. Events

Answer 24

b. User classes, profiles, or roles

Section 6.2.4.2 Elements: Model Selection

Question 25

The difference between a traditional focus group and an online focus group is:

a. Traditional focus group requires a moderator while online focus groups does not require a moderator
b. Traditional focus group meets in the same physical room while online focus group participate via network connection
c. There is no difference between a traditional focus group and an online focus group.
d. Traditional focus group is considered a form of qualitative research while online focus group produce quantitative results

Answer 25

b. Traditional focus group meets in the same physical room while online focus group participate via network connection

Section 9.11.2

A traditional focus group gathers in the same physical room . An online focus group allows memebers located remotely while participating via network connection

Question 26

Which of the following factors is not used to guide the selection of techniques to be used for elicitation?

a. Business analyst’s understanding of requirements
b. Skill of the analyst
c. Corporate environment
d. Business domain

Answer 26

a. Business analyst’s understanding of requirements

Chapter 3: Elicitation Introduction

Question 27

The lessons learned process allow a BA to capture the successes, opportunities for improvement, failure, and recommendations for improving the performance of future projects. In which of the following task you would conduct a lesson learned session to help identify changes in the processes and deliverable that would to be incorporated in future projects?

a. Planning the business analysis approach
b. Planning the requirement management process
c. Evaluating the solution performance
d. Managing the business analysis performance

Answer 27

d. Managing the business analysis performance

Section 2.6.5

When managing the business analysis performance, you would use the lesson learned technique to help identify changes to business analysis processes and deliverable that can be incorporated into future work.

Question 28

Finish the following sentence by choosing the most correct meaning to the word “communication”?

a. …assist with understanding the effects of change and linking business goals and objectives to the actual solution that is constructed and delivered
b. …ensures that the knowledge and understanding of the organization gained during business analysis is available for future use
c. … involve determining which sets of requirements are relevant to a particular stakeholder group and presenting those requirements in an appropriate format for that audience.
d. …serves as the foundation for the solution to the business needs it is essential that the requirements be complete, clear, correct, and consistent

Answer 28

c. … involve determining which sets of requirements are relevant to a particular stakeholder group and presenting those requirements in an appropriate format for that audience.

Chapter 4: Introduction

Question 29

How does the development of a training plan relate to organisational readiness?

a. Developing a training plan helps determine the stakeholders are prepared to accept the change
b. Developing a training plan for stakeholder uses change management knowledge along with solution knowledge to advance the organizational readiness
c. To support the assessment of organizational readiness, training needs should be assessed once the solution has been successfully implemented
d. A training plan for business users authorizes and champions action to resolve problem identified during the solution design.

Answer 29

b. Developing a training plan for stakeholder uses change management knowledge along with solution knowledge to advance the organizational readiness

A training plan should be developed before the solution is implemented. A training plan will help stakeholders develop the skills needed to use the new solution effectively. See section 7.3.2

Question 30

There are several reasons for creating relationships between individual requirements. Which one of these reasons allows the business analyst to easily review all related requirements and software components in order to understand the impact of a change requirement?

a. Requirement Allocation
b. Change Management
c. Impact Analysis
d. Requirement Coverage

Answer 30

c. Impact Analysis

Section 4.2.2 Description

Impact Analysis. When a requirement is changed, the business analyst can easily review all of the related requirements and software components in order to understand the impact of the change.

Question 31

Robert has been hired to deliver detailed requirements for a financial solution. Before diving into the analysis process, he takes a step back in order to plan all the business analysis activities for this project. What type of deliverable is he expected to produce?

a. Business architecture model
b. Work breakdown structure of the activities
c. RACI matrix
d. Stakeholder communication requirements

Answer 31

b. Work breakdown structure of the activities

Section 2.3.7 Outputs

When planning the business analysis activities, the expected deliverable is the business analysis plan. The business analysis plan(s) may include information such as a description of the scope of work, the deliverable Work Breakdown Structure, an Activity List, and estimation for each activity and task.

Question 32

Which one of the following is not a true statement about elicitation?

a. The business analyst must have experience in all the techniques of elicitation
b. The business analyst should understand the commonly used techniques to elicit requirements
c. The business analyst be knowledgeable of the tasks needed to prepare, execute and complete each technique
d. The business analyst should be able to select appropriate technique (s) for given situation

Answer 32

a. The business analyst must have experience in all the techniques of elicitation

Chapter 3: Elicitation Introduction

Question 33

Which of the following tasks of the requirement management & communication knowledge area makes use of the sign off technique?

a. Manage solution scope & requirements
b. Maintain requirements for re-use
c. Communicate requirements
d. Manage requirements traceability

Answer 33

a. Manage solution scope & requirements

Section 4.1.5.3 Signoff

Question 34

A major retail organisation is experiencing some process inefficiencies. They have determined that some departments perform the same activities and the result of those activities is always different. In order to properly define the business need, which one of the following factors should be business analyst investigate first?

a. Adverse impacts the process inefficiency is causing within the organisation and quantify those impacts
b. The desired outcome
c. Expected benefits from any potential solution
d. How quickly the problem could potentially be resolved or the opportunity could be taken, and the cost of doing nothing.

Answer 34

a. Adverse impacts the process inefficiency is causing within the organisation and quantify those impacts

Section 5.1.4.2

In order to define business need, an issue must be resolved to ensure that there is in fact an opportunity fro improvement if the issue is resolved. Factors the business analyst may consider include: Adverse impacts the problem is causing within the organization and quantify those impacts (e.g., potential lost revenue, inefficiencies, dissatisfied customer, low employee morale)

Question 35

Which one of the following is a known disadvantage of using a structured wlakthrough technique?

a. Increase discussion among the stakeholder
b. Increase number of review cycles that results in a lengthy approval process
c. Increase ability to identify ambiguities with requirement
d. Not effective when all stakeholder are not located in one location

Answer 35

b. Increase number of review cycles that results in a lengthy approval process

Section 9.30.4

Question 36

While preparing to perform the task of enterprise analysis, Richard discovers that the business need is need as an input. Which of the following task Richard is trying to complete?

a. Prioritize Requirement
d. Define solution scope
c. Conduct elicitation activity
d. Plan business analysis approach

Answer 36

d. Define solution scope

Section 5.1.2 - Figure 5-2 The business need is an input to the following tasks:
Plan business analysis approach
Conduct stakeholder analysis
Prepare for elicitation 
......

Question 37

The statement: “Customers must not be allowed to add unavailable items to their gift registry. An unavailable item is the one that show a zero in stock inventory.” is an example of:

a. Operative rule
b. Business policy
c. Interface rule
d. Structural rule

Answer 37

a. Operative rule

Section 9.4.3

Question 38

You have assigned to determine whether the new HR solution would the best solution to increase effectiveness of recruiting. While trying to understand how the business and technology architecture support the HR department, you’have noticed that there isn’t enough information available. What is your nest step?

a. Develop a business analysis plan to understand the business
b. Develop an enterprise architecture model for the HR department
c. Develop a business case
d. Define the requirement for the solution

Answer 38

b. Develop an enterprise architecture model for the HR department

Section 5.2.4.1

Gather as much enterprise architecture information as is available about the current state of the areas of the enterprise affected by the business need. The goal is to understand the organization’s business and how the business and technology architecture are supporting that business. If adequate information is not available, it will be necessary to develop the models and other descriptive information about the area of the enterprise that is under review. Once the current capabilities of the enterprise are fully described, they must be assessed against the desired objectives to determine whether the organization currently has the capability to meet the business need.

Question 39

Reggie would like to maximize the business value by allocating the requirements to each project release. At which point the project life cycle should he begin the allocation process?

a. Earlier in the project life cycle
b. After the solution scope has been solidfied
c. Only once the requirements have been approved
d. Before a project has been defined

Answer 39

a. Earlier in the project life cycle

Section 7.2.2

Requirements allocation typically begins early in the project lifecycle (as soon as the solution approach can be determined) and will continue to be performed until all valid requirements are allocated. Allocation typically continues through design and construction of a solution.

Question 40

Identifying the most appropriate response to solutions that do not meet the business need is done when:

a. Defining the business need
b. Communicating requirement
c. Validating the solution
d. Managing requirements chnage

Answer 40

c. Validating the solution

Section 7.5.1
Validate that a solution meets the business need and determine the most appropriate response to identified defects.

Question 41

Techniques….
Choose one answer.

a. … are required for all task
b. …are prescribed by the BOBAK
c. …provide supplemental information about one and only one task
d. …describe different ways a task can be performed

Answer 41

d. …describe different ways a task can be performed

Section 1.6
Techniques provide additional information on different ways that a task may be performed or different forms the output of the task may take. A task may have none, one, or more related techniques. A technique must be related to at least one task.

Question 42

When organizing the requirements, the following technique is used to ensure that each organizational unit, product scope, or other solution components are associated with their own set of requirements:

a. Solution scoping
b. Scenarios and use cases
c. Functional decomposition
d. Organizational Modelling

Answer 42

c. Functional decomposition

Section 6.2.5

Question 43

After conducting a stakeholder analysis and planning all business analysis activities, Mia is ready to elicit requirements. She would like to understand which activities to begin with and what information to elicit from the stakeholders. What can she do to acquire the knowledge.

a. Define the business need and the solution scope
b. Peruse the organisational process assets
c. Sit down with the project manager in order to understand the project plan
d. Review the business analysis plan

Answer 43

a. Define the business need and the solution scope

Section 3.2.3

Business Needs, Solution Scope and Business Case are required to ensure that the business analyst understands what information should be elicited from the stakeholders. These inputs are used when eliciting stakeholder, solution, and transition requirements. Required to ensure that the business analyst understands what information would be elicited from the stakeholders. This input is used when eliciting business requirements (with the exception of the business need itself)

Question 44

Bob is a new business analyst hired in an ongoing project. His responsibility is to details one feature of the system that will process the medical claims. Before he begin his work, he would like to understand how all the requirements fit into the set of documented requirements as well as their relationships. This will allow him to find the requirements that he need to begin specifying and modeling for the feature he is responsible for. Where should Bob look for this information.

a. In this coverage matrix
b. In the requirement management plan
c. In the requirement structure
d. In the traceability matrix

Answer 44

c. In the requirement structure

Section 6.2.7 & 6.3.3

Question 45

The role of the scribe in the structured walkthrough cab be played by:

a. Project manager only
b. Business analyst only
c. Any project team member who is familiar with the project
d. Project manager or business analyst

Answer 45

c. Any project team member who is familiar with the project

Figure 9-15

Question 46

Which of the following inputs to organizing requirements is an output of the elicitation knowledge area?

a. Solution scope
b. Requirement [stated]
c. Organizational process assets
d. Scheduled resources

Answer 46

b. Requirement [stated]

Section 6.2.3 Input

Question 47

Melanie would like to determine the business analysis activities by creating an activity list/ All the following are potential ways for her to create this activity list except:

a. Using a previous similar project as an outline and expanding it with detailed tasks unique for the business analysis phases of the current project
b. Dividing the project into phases, iteration, increments, or releases, identifying the deliverable for each, and adding activities and task accordingly
c. Taking each deliverable, assigning the activities required to complete the deliverable and breaking each activity into tasks
d. Break down the project into iteration, break down iteration into activities, break down the activities into deliverable, and then assign tasks to them

Answer 47

d. Break down the project into iteration, break down iteration into activities, break down the activities into deliverable, and then assign tasks to them

Section 2.3.4.4

The Activity List can be created in different ways, such as by:

• Taking each deliverable, assigning the activities required to complete the deliverable, and breaking each activity into tasks
• Dividing the project into phases, iterations, increments, or releases, identifying the deliverables for each, and adding activities and tasks accordingly
• Using a previous similar project as an outline and expanding it with detailed tasks unique for the business analysis phase of the current project

Question 48

When preparing for elicitation activities, for which of the following event-based techniques must a business analyst ensure that ground rules are established?

a. Brainstroming, focus group, observation and prototyping
b. Focus group, interviews, requirement workshop, and decision analysis
c. Brainstroming, interviews, structured walkthrough, and lesson learned process
d. Structured walkthrough, interface analysis, root cause analysis, and requirement workshop

Answer 48

a. Brainstroming, focus group, observation and prototyping

Section 3.1.4

For event-based elicitation (brainstorming, focus group, interview, observation, prototyping, requirements workshop) ground rules must be established.

Question 49

When assessing a third party vendor for outsourcing to solve a problem or provide a solution, which of the following element provide decision making scoring criteria?

a. Knowledge and expertise, licensing and pricing models, organization reputation and market position, terms and condition, vendor experience and reputation, and vendor stability
b. Knowledge and expertise, licensing and pricing models, product reputation and market position, price structure, vendor experience and reputation, and vendor stability
c. Knowledge and expertise, flexibility, product reputation and market position, terms and condition, vendor experience and reputation, and vendor stability
d. Knowledge and expertise, licensing and pricing models, product reputation and market position, terms and condition, vendor experience and reputation, and vendor stability

Answer 49

d. Knowledge and expertise, licensing and pricing models, product reputation and market position, terms and condition, vendor experience and reputation, and vendor stability

Section 9.34.3

Question 50

Which of the following technique uses the MoSCoW technique to determine the order of importance for all requirements?

a. Decision analysis
b. Acceptance and evaluation criteria definition
c. Business rules analysis
d. Benchmarking

Answer 50

b. Acceptance and evaluation criteria definition

Section 9.1.3

Question 51

Anne is working with multiple stakeholders. She has conducted a stakeholder analysis and completely understands the roles of all the stakeholders. The best way to ensure that dispersed stakeholders and accounted for during the business analysis planning activities is by:

a. Creating an onion diagram
b. Conducting a feasibility study
c. Creating a bought into, achievable and realistic project schedule.
d. Ensuring the requirements document will be written with more details

Answer 51

d. Ensuring the requirements document will be written with more details

Section 2.3.4

Another common situation involves an outsourced development project where the development team is physically located many time zones away. This type of situation, for example, will be accounted for during business analysis planning and might be better served with more detailed requirements documentation and acceptance criteria or more frequent review sessions.

Question 52

While Roy is defining requirements, he finds that some components of the architecture do not allow him to define detailed requirements. Some limitations emerged from architecture decisions made earlier by sponsors that impacted the design of the solution. What are these components referred to as?

a. Technical constraints
b. Project requirements
c. Assumption
d. Business constraints

Answer 52

a. Technical constraints

Section 6.4.4.3

Question 53

Executive have asked for a new solution to be implemented in place of the current system. Gennie is investigating the issues to ensure that there is, in fact, an opportunity of improvement. Which of the following is the most likely stakeholder to whom she should of to in order to gain an understanding of how those issues affect the current system?

a. Implementation subject matter expert
b. Customer
c. Damion subject matter expert
d. Sponsor

Answer 53

c. Damion subject matter expert

Section 5.1.6

Damion SMEs are the most likely stakeholders to have a direct awareness of the problems or limitations that exists in the current systems and the effects that they have.

Question 54

What is not a key consideration for choosing a change-driven approach?

a. managing stakeholder interaction presents significant challenges
b. organization is taking an exploratory approach to finding the best solution
c. incremental improvement of an existing solution
d. authority to approve requirements rests with single individual.

Answer 54

d. authority to approve requirements rests with single individual.

Section 2.1.4

Question 55

Margaret is an expert use case modeler. She always finds them very effective in describing all requirements. However on this particular project, she is having trouble identifying the common elements between solution components. What advice would you give to Margaret?

a. There is nothing to be done
b. Use other analysis techniques to analyze the requirements to uncover those common elements
c. Ask developers to provide you with a list of those common elements. This activity is outside the BA knowledge area.
d. Draw a use case diagram and ensure that all relationship are defined properly.

Answer 55

b. Use other analysis techniques to analyze the requirements to uncover those common elements

Section 9.26.4.2

Business analysts are frequently tempted to describe most or all system behavior using use cases. Because many requirements can be captured in the use case format, there is frequently a temptation to use them to capture all requirements, even in situations where it is difficult to apply them or another analysis method might prove more effective.

Use cases do not have any features to support integration or the discovery of common elements, which is one of the reasons they are usually written at the highest-level of abstraction that is appropriate. Additional analysis and design is usually required after use case definition is complete to identify these common elements.

Question 56

Ryan is documenting requirements for a project that will deliver a software application that supports the operation of the HR process. He has interviewed ten stakeholders and has received confirmation on most requirements. He is ready ti manage those requirements. In which state should the requirements need to be in order for Ryan to begin managing them?

a. Communicated
b. Prioritized
c. Approved
d. Analyzed

Answer 56

a. Communicated

Section 4.1.3
Requirements must be communicated to be managed, as stakeholder cannot consent to requirement if they are not aware of them.

Question 57

One of the problem with requirements definition and management is the misunderstanding of requirements. All of the following are results of misunderstanding of requirement except (select the best answer):

a. Cost overruns
b. Re-work
c. Poor change control
d. Gold plating

Answer 57

c. Poor change control

Section 4.4.2

Misunderstanding of requirements will adversely affect solution implementation. It leads to re-work and cost overruns, particularly if deficiencies are uncovered late in the process.

Question 58

In order to determine which stakeholders have unique needs that should be considered during the business analysis process, the business analyst must understand the stakeholder’s interactions. Which of the following techniques will ensure that the business analyst gain this understanding?

a. Organization modeling
b. Scope modeling
c. Process modeling
d. Scenarios and use cases

Answer 58

a. Organization modeling

Section 2.2.5

Organization Modeling: Assess to determine if the organizational units or people listed have any unique needs and interests that should be considered. It will describe the roles and functions in the organization and the ways in which stakeholders interact and so will help to identify stakeholders who are affected by a change.

Question 59

Which of the follwoing elements of document analysis allows the business analyst to evaluate which existing systems and business documentation is relevant, available, and appropriate for study?

a. Preparation
b. Wrap-up
c. Presentation
d. Document review

Answer 59

a. Preparation

Section 9.9.3

Question 60

Era is assessing a proposed solution and has reached the point where a decision must be made about the solutions. The current solution are distinguished by only a few comparable criteria. What should Era do in order ti rant solution option?

a. Era must develop a scoring system and assign each requirement a weight that reflects its relative importance
b. Era should focus on the criteria that have substantive differences between solution options to make a decision on the solution
c. Era must do nothing
d. Era should leave this decision to the business sponser

Answer 60

b. Era should focus on the criteria that have substantive differences between solution options to make a decision on the solution

Section 7.1.4. Ranking of Solution Options

When relatively few criteria are involved, it may be easiest focus on those criteria where substantive differences exist between solution options. Those differences then form the basis for the decision.

Question 61

A desired outcome…

a. .. describes the general approach that will be taken to create or acquire the new capabilities required to meet the business need.
b. .. describes a problem that the organization is or likely to face, or an opportunity that it has not taken, and the desired outcome.
c. … describes the business benefits that will result from meeting the business need and the end state desired by stakeholders.
d. …describes how business requirements are allocated for implementation by a project.

Answer 61

c. … describes the business benefits that will result from meeting the business need and the end state desired by stakeholders.

Question 62

The following statement is not true about solution scope:

a. The solution scope is used to determine whether a proposed requirement supports the business goals and objectives
b. Once requirements are approved they cannot change even if the solution scope changes
c. The solution scope is required as a basis for requirement management
d. If the business need changes, the solution scope must also change

Answer 62

b. Once requirements are approved they cannot change even if the solution scope changes

Section 4.1.2

The solution scope is required as a basis for requirements management and is used to determine whether a proposed requirement supports the business goals and objectives. If the business need changes during the lifetime of an initiative, the solution scope
must also change. Changes to the solution scope may also lead to changes in previously approved requirements, which may not support the revised scope.

Question 63

When enhancing the customer relationship management software, the business analyst has determined that more than one requirements package will be needed. During the development of the requirement packages, the business analysts has included a DBA; a customer representative and one of the executives. Which of the following is not true about the involvement of the customer representative?

a. They must be present to ensure the requirements provided will be achieved.
b. They must be present to understand how the requirements will affects the operational processes.
c. They need to be present to understand how the requirements will affects the overall project scope.
d. They must be present to gain an overall understanding of the requirements

Answer 63

c. They need to be present to understand how the requirements will affects the overall project scope

Section 4.4.6

Domain SMEs and End Users: Need requirements that are written using familiar terminology and that are easy to understand and review. They must fully understand each requirement, since it is this group that will be most affected by the solution implemented. This group will be primarily concerned how operational processes are affected by the implementation of the project, and will be interested in ensuring that the requirements they provided to the business analyst during the requirements elicitation are achieved.

Question 64

Which techniques are most useful for determining the solution scope?

a. SWOT analysis, survey, brainstorming, and benchmarking
b. Scope modeling, functional decomposition, estimations, and benchmarking
c. Functional decomposition, scope modeling, and user stories, interface analysis
d. Interface analysis, data modleing, and scope modeling

Answer 64

c. Functional decomposition, scope modeling, and user stories, interface analysis

Section 5.4.5

Question 65

All the following are factors that would increase the success rate of an interview, except:

a. Skill of the interviewer in documenting the discussion
b. Level of understanding of the domain by the interviewer
c. Skill of interviewee in preparing for the interview
d. Rapport of the interviewer with the interviwee

Answer 65

c. Skill of interviewee in preparing for the interview

Section 9.14.2

Successful interviewing depends on several factors including, but not limited to:

• Level of understanding of the domain by the interviewer.
• Experience of the interviewer in conducting interviews.
• Skill of the interviewer in documenting the discussions.
• Readiness of interviewee to provide the relevant information.
• Degree of clarity in interviewee’s mind about what the business requires of the target system.
• Rapport of the interviewer with the interviewee.

Question 66

Which of the following technique is required to be performed in conjunction with business rule analysis to ensure that ll stakeholders can gain a better understanding of the rules?

a. Document analysis
b. Data modeling
c. Prototyping
d. Data dictionary and glossary

Answer 66

d. Data dictionary and glossary

Section 9.4.3

Question 67

Rico has captured a list of requirement attributes. He would like to express them in a way that can be easily understood by stakeholder. Which type of specification can be used to best express this information?

a. A text
b. A diagram
c. A matrix
d. A model

Answer 67

c. A matrix

Section 6.3.4

Question 68

When Ria assessed the attitudes that the stakeholders have toward the solution approach, what was her potential discovery?

a. The stakeholders had a hard time making a trade-off because of the chosen solution approach
b. The stakeholders did not believe that the solution would benefit the organisation
c. The stakeholders would find ways to bypass the solution altogether
d. The solution approach chosen did not align with the chosen methodology

Answer 68

b. The stakeholders did not believe that the solution would benefit the organisation

Section 2.2.4.3

When assessing the stakeholder’s attitude toward a solution approach, the BA would assess the following:

• Do they believe that the solution will benefit the organization?
• Will the benefits affect them directly?
• Will the benefits be accrued elsewhere?
• Are the possible negative effects of the initiative on this stakeholder greater than the rewards?
• Do they believe that the project team can successfully deliver the solution?

Question 69

Ria was employed to document the requirements for replacing the software application on a POS (point of Sale) device. After reviewing the project plan, she was not able to understand the underlying reasons for the replacement of this software application. What should be her immediate course of action?

a. Begin conducting elicitation activities to understand the solution scope
b. Recommend that sponsors conduct a strategic planning meeting
c. Begin documenting the assumption and constraints
d. Begin conducting elicitation activities to elicit requirements

Answer 69

c. Begin documenting the assumption and constraints

Section 5.1.2

It is common for organizations to act to resolve the issue without investigating the underlying business need. The business analyst should question the assumptions and constraints that are generally buried in the statement of the issue to ensure that the correct problem is being solved and the widest possible range of alternative solutions are considered.

Question 70

What is a stakeholder map?

a. A diagram indicating how involved the stakeholder is with the solution
b. A diagram indicating how involved the entities are with the solution
c. A visual diagram that depicts the relationship of stakeholders to the solution and to one another
d. A diagram that depicts the relationship of entities to the solution

Answer 70

c. A visual diagram that depicts the relationship of stakeholders to the solution and to one another

Section 2.2.5.3 Techniques: Stakeholder Map

Stakeholder maps are visual diagrams that depict the relationship of stakeholders to the solution and to one another.

Question 71

Lora work for the TRZ organization. They have won a contract with the Department of Motor Vehicle to implement a new online solution that provides the ability to renew driver licenses online. During the assessment of the current capabilities, it has been determined that few business processes would need be changed (finance, IT, and customer service). The enterprise architecture of the IT department would need to change to accommodate the volume of the increased online traffic, staff would require training in the new processes and applications, a re-organization would need to take place accommodate the new functions, and the training department would need to create new training materials for both customers and internal employees. What would most likely be the outcome of this assessment?

a. The contract would need to be cancelled to allow the department of motor and vehicle to rethink through their strategies
b. A project would need to be launched to acquire the missing capabilities
c. A document of the required capabilities would be produced to be added to the requirements of the subsequent projects as these requirements are out of scope for the current project
d. The project manager would need to reassess the solution scope

Answer 71

b. A project would need to be launched to acquire the missing capabilities

Section 5.2.2

If the organization can meet the business need with existing capabilities, the resulting change is likely to be relatively small.

However, if existing capabilities are inadequate, it will probably be necessary to launch a project to create that capability. Change may be needed to any component of the enterprise, including (but not limited to): business processes, functions, lines of business, organization structures, staff competencies, knowledge and skills, training, facilities, desktop tools, organization locations, data and information, application systems and/or technology infrastructure.

Question 72

Which of the following factors are not used to guide the selection of the techniques to be used during elicitation?

a. Business domain
b. Number of years using the technique
c. Business analyst skills
d. Corporate culture

Answer 72

b. Number of years using the technique

Chapter 3 Introduction

To fully examine and define the requirements a combination of complementary elicitation techniques is typically used. A number of factors (the business domain, the corporate culture and environment, the skills of the analyst and the requirements deliverables that will be created) guide which techniques will be used.

Question 73

When selecting the business analysis approach to use in a project, the business analyst team picked the plan-driven approach. Which of the following is not a key consideration for selecting this approach versus any other approach?

a. The risk of an incorrect implementation is unacceptably high
b. Managing stakeholder interactions presents significant challenges
c. The organization is taking an exploratory approach to finding the best solution
d. The requirements can effectively be defined in advance of implementation

Answer 73

c. The organization is taking an exploratory approach to finding the best solution

Section 2.1.4

Change-driven approaches tend to be preferred when taking an exploratory approach to finding the best solution or for incremental improvement of an existing solution.

Where Plan-driven approaches tend to be preferred in situations where requirements can effectively be defined in advance of implementation, the risk of an incorrect implementation is unacceptably high, or when managing stakeholder interactions presents significant challenges.

Question 74

How many participants should be included in a focus group?

a. 5
b. 13
c. 15
d. 7

Answer 74

d. 7

Section 9.11.3

Question 75

What type of role would the government play in a project that they are not sponsoring (choose the best answer)?

a. Regulator
b. Operational support
c. Leader
d. Sponsors

Answer 75

a. Regulator

Question 76

The purpose of benchmarking is to:

a. Compare the strength and weakness of an organization against its peers and competitors
b. Analyse various aspects of the current state of the business process undergoing change
c. Support decision making when dealing with complex, difficult, or uncertain situations
d. Forecast the cost and effort involved in pursuing a course of action

Answer 76

a. Compare the strength and weakness of an organization against its peers and competitors

Section 9.2.1

Question 77

You’ve determine based on your assessment of the proposed solutions, that two solutions provide comparative business value and do not have any substantive differences in their core features. Which would be your next best course of action to select the best solution?

a. Ask the sponsor to select the best solution that they believe would be best for their organization
b. Ask the end users to select the solution they prefer most
c. You’ve done all you can do, escalate this to the PM who would determine the best solution based on other project criteria
d. Identify potential capabilities and determine the best solution by ranking those capabilities

Answer 77

d. Identify potential capabilities and determine the best solution by ranking those capabilities

Section 7.1.4

Solution options will sometimes offer capabilities (whether potential or actual) to the organization above and beyond those identified in the requirements or the original business case. In many cases, these capabilities are not of immediate value to the organization but have the potential to provide future value, as the solution may support the rapid development or implementation of those capabilities if they are required (for example, a software application may have features that the organization anticipates using in the future).

Question 78

The following use case relationship allows for more behavior to be added to a completely functional use case:

a. Include
b. Extend
c. Insert
d. Reverse

Answer 78

b. Extend

Section 9.26.3.6

Question 79

What does the RACI Matrix do?

a. It is useful for identifying shared characteristics of a stakeholder group
b. It is used to determine of the organizational units or people listed have any unique needs and interests that should be considered
c. It describes the roles of those involved in business analysis activities
d. It assists in identifying needs and requirements that lead to possible stakeholders, or in creating a listing of possible stakeholder roles

Answer 79

c. It describes the roles of those involved in business analysis activities

Section 2.2.5.2 Technique RACI Matrix

Question 80

Planning on an incremental basis is a way of accommodating change on larger initiatives. This technique allows for iterative refinement of estimates. During the estimation of business analysis activities, detailed estimation are provided for the current iteration and an analogous estimate for the remaining scope. As the end of the iteration approaches, the next iteration’s detail plan will be made and remaining scope refinement What is this technique called?

a. Three point estimation
b. Rolling wave estimation
c. Incremental planning
d. Long-term roadmap

Answer 80

b. Rolling wave estimation

Section 2.3.2 & 9.10.3.4

Question 81

The requirements management plan should spell out the nature of the components of requirements change in the ……………….. These components may include:

• Cost and time estimates of change
• Benefit and risks of the change
• Recommended course of action
• Prioritization of change
• Communication plan update
• Baseline impact

a. Risk assessment
b. Communication plan
c. Business analysis plan
d. Request for change

Answer 81

d. Request for change

Section 2.5.4.5

The requirements process needs to spell out the nature of the components within a request for change. These might include:

• Cost and time estimates of change
• Benefits and risks of the change
• Recommended course of action for change
• Prioritization Of Chang
• Updates to the communications plan

Question 82

Which one of the following type of requirements is not developed and defined through requirement analysis?

a. Solution requirement
b. Stakeholder requirement
c. Business requirement
d. Functional requirement

Answer 82

c. Business requirement

Solution Requirement are developed and defined through requirements analysis. They are frequently divided into sub-categories, particularly when the requirements describe a software solution: Functional and Non-Functional requirements.

Business Requirements are higher-level statements of the goals, objectives, or needs of the enterprise.

Question 83

In a five-month project. it has been determined that one month will be spent on elicitation activities. How can Brian ensure that all stakeholder understand the techniques that will be used during the elicitation activities?

a. Begin every elicitation activity by training the stakeholders about the technique to be used
b. Request that the project budget for training for all stakeholders who will be involved in the elicitation activities
c. Schedule a trainer resource for all elicitation activities
d. Provide supporting materials from task of preparing for elicitations

Answer 83

c. Schedule a trainer resource for all elicitation activities

Section 3.1.7

Supporting Materials: Any materials required to help explain the techniques used or perform them.

Question 84

Eric is conducting the elicitation activities using the focus group. Which one of the following is an expected deliverable from this activity? Choose the best answer.

a. Confirmation of notes
b. Follow-up questions
c. Participant’s agreements and disagreements
d. Documentation of requirements

Answer 84

c. Participant’s agreements and disagreements

Chapter:3 Intro and Section 9.11.3

To fully examine and define the requirements a combination of complementary elicitation techniques is typically used. A number of factors (the business domain, the corporate culture and environment, the skills of the analyst and the requirements deliverables that will be created) guide which techniques will be used.

After running a focus group, the moderator analyzes and documents the participants? agreements and disagreements and synthesizes them into themes

Question 85

A data dictionary…

a. … is a documentation of the unique terms used in a domain
b. … is a definition of data element, their meaning and the allowable values
c. …is a document that contains cross-referencing alias for unique definition of term relevant to a domain
d. …is a document used to ensure that all stakeholders know the meaning of a certain word

Answer 85

b. … is a definition of data element, their meaning and the allowable values

Section 9.5.3.2

Data dictionaries include standard definitions of data elements, their meanings, and allowable values. A data dictionary contains definitions of each primitive data element and indicates how those elements combine into composite data elements.

Question 86

You’ve been assigned to a project. This project will deliver an Web application that allows college students to build and store their resumes online. You’ve written the following set of requirements:

1. 1.1 The system shall allow users to create an account
2. 1.2 The system shall allow users to add a picture in their profile page

What is the best description of the relationships that requirement 1.1.2 has with 1.1.1?

a. Necessity
b. Subset
c. Effort
d. Cover

Answer 86

c. Effort

Section 4.2.1.1

The effort relationship exists when a requirement is easier to implement if a related requirement is also implemented.

Question 87

A variation of the active/visible observation technique is to:

a. Observe only novice stakeholders
b. Have observer receive hand-on practice for non-mission critical processes
c. Observe a training of the process
d. Have observe document how the process work today

Answer 87

b. Have observer receive hand-on practice for non-mission critical processes

Section 9.18.2

Question 88

which of the following stakeholder are the primary stakeholder for the task of conducting elicitation activities?

a. Project manager
b. Implementation SME
c. Customer, Damion SME, End User, Supplier ans Sponsor
d. Supplier

Answer 88

c. Customer, Damion SME, End User, Supplier ans Sponsor

Section 3.2.6 Stakeholder

Customer, Domain SME, End User, Supplier and Sponsor: May participate in this task as a source of requirements.

Without these stakeholder BA may not be able to elicit requirement

Question 89

When analyzing requirements, Sue would like to describe how a request is made to the business system. The request is made when a customer places an order via the online web service. Which one of the following modeling concepts should she use?

a. Rules
b. Concepts and relationships
c. Events
d. User classes, profile or role

Answer 89

c. Events

Section 6.2.4.2 Element: Model Selection

Question 90

Which statement about the performance report is not true?

a. Performance reports are sent to a variety of stakeholders
b. Performance reports are based on the needs of the project
c. Performance report can be made formally and orally as presentation to meet the needs pf the stakeholders
d. To be effectively used, performance report should not be written in a format that allow s for easy archival and tracking

Answer 90

d. To be effectively used, performance report should not be written in a format that allow s for easy archival and tracking

Section 2.6.4.2

Reports can be in written format to provide for archival and tracking, or they can be informal and verbal, based on the needs of the project. Some reports may be made formally and orally as presentations to various levels of stakeholders and management

Question 91

When a requirement is implementable within the existing infrastructure, budget, timeline, and resources available, the requirement is said to be:

a. Complete
b. Feasible
c. Correct
d. Modifiable

Answer 91

b. Feasible

Section 6.5.4.1

Question 92

Julie is needs to asses the organizational readiness to ensure that the organisation will make the effective use of the new solution. In order to identify the impacts of the change, she would need to understand all the following except:

a. the changes that will occur in the business area
b. the hierarchy of stakeholders in the organization
c. the technical infrastructure
d. the current processes

Answer 92

b. the hierarchy of stakeholders in the organization

Section 7.3.2

In order to identify impacts the business analyst should understand what changes will occur in the business area, technical infrastructure or processes and how these affect other business units or operations.

Question 93

In the process of creating the traceability matrix, it has been determined that some of the proposed requirements will not be accepted by key stakeholders. The following stakeholder will ensure that any change to the project scope is analyzed and that all issues related to requirement and scheduling is escalated to appropriate parties:

a. Senior business analyst
b. Implementation subject matter expert
c. Project manager
d. Sponsor

Answer 93

c. Project manager

Section 4.1.6

Project Manager: The project manager is responsible and accountable for the project scope. The project manager must be involved in assessing the solution scope in order to define the project scope, and must be involved in reviewing any changes to the solution scope for the same reason. In addition, if a proposed requirement is not accepted by key stakeholders, the project manager must manage the associated risk to the project (by altering the project scope, escalating the issue, or through other appropriate responses).

Question 94

Complete this sentence. Requirement allocation…

a. … describes the effects of a new solution will have on an organisation and whether the organization is prepared for the organisational change that the solution implementation will cause
b. … is the primary driver of the cost to implement the solution and the benefits delivered by it
c. … is the process of assigning stakeholder and solution requirements to solution components and to releases
d. …determine whether the organization is able to take advantage of the capabilities provided by the new solution, and evaluate whether stakeholders are prepared to make use of the new solution

Answer 94

c. … is the process of assigning stakeholder and solution requirements to solution components and to release

Section 7.2.2

Requirements allocation is the process of assigning stakeholder and solution requirements to solution components and to releases.

Question 95

Which if the following input for defining solution scope informs the scope definition of schedule, funding, regulatory technology availability, product response, and supporting data required?

a. Business need
b. Solution approach
c. Assumption and constraints
d. Required capabilities

Answer 95

c. Assumption and constraints

Section 5.4.3

Assumptions and Constraints: Relevant assumptions and constraints may include assumptions about how stakeholders will respond to a new product or service or about the availability of technology. Constraints may include limitations on what may be included in the solution scope. Include any schedule or funding limitations and significant standards, policies, regulations to be followed and supporting data required.

Question 96

Which of the following techniques is not used to define the business case?

a. Lesson learned
b. Metrics and Key performance indicator
c. Estimation
d. Risk analysis

Answer 96

a. Lesson learned

Section 5.5.5 Techniques

Question 97

The process of assessing the tradeoffs between alternative in order to maximize the benefits and minimize the cost of implementing a solution is called:

a. Managing requirement change
b. Managing the solution and requirement scope
c. Allocating requirement
d. Determining the gaps in capabilities to meet the business need.

Answer 97

c. Allocating requirement

Section 7.2.2

Allocation is supported by assessing the tradeoffs between alternatives in order to maximize benefits and minimize costs.

Question 98

When assessing the current capabilities of an organisation, why would a business analyst need to consult the solution performance assessment report?

a. To identify the shortcoming or problems of a future solution
b. To identify the shortcomings or limitations of an existing solution
c. To increase the change of providing the correct estimates to replace an existing solution
d. To increase the chance of providing the correct estimates to implement a new solution

Answer 98

b. To identify the shortcomings or limitations of an existing solution

Section 5.2.3

Solution Performance Assessment: Identifies shortcomings, problems or limitations of an existing solution. In some cases, a solution may have capabilities that an organization is not using (most often, this occurs with a packaged solution or with outsourced services) which can also be assessed against a business need.

Question 99

In which task of business analysis would the business analyst baseline the requirements?

a. When organizing requirements
b. When maintaining requirements for re-use
c. When managing the requirement tracebility
d. When managing the solution scope and requirements

Answer 99

d. When managing the solution scope and requirements

Section 4.1.2

Requirements may be baselined following approval when managing the solution scope and requirements

Question 100

Jean has been working as a product manager for XYZ Company. He has been assigned to design a fashion software that will cater to a population of age 25- 34 females in a $50,000 income bracket. The requirements were elicited from most internal stakeholders who fits this profile. In order to ensure that the product will attract the desired population, Jean decides to elicit the population’s attitudes about the product under development.

a. The outcome may be an update to the existing requirements
b. The outcome may be a report that will influence how to position the product in the market
c. The outcome may be a change in direction for the next release
d. The outcome may be a change in the objectives of the project

Answer 100

a. The outcome may be an update to the existing requirements

Section 9.11.2

A focus group can be utilized during any life-cycle state: exploratory, under development, ready to launch, or in production. If the group’s topic is a product under development, the group’s ideas are analyzed in relationship to the stated requirements. This may result in updating existing requirements or uncovering new requirements. If the topic is a completed product that is ready to be launched, the group’s report could influence how to position the product in the market. If the topic is a product in production, the group’s report may provide direction on the revisions to the next release of requirements.

Question 101

Evan ensures that requirements are clearly specified to be implemented. Which activity is Evan performing?

a. Documenting transition requirements
b. Verify requirements
c. Specify and modeling requirements
d. Validating requirements

Answer 101

b. Verify requirements

Section 6.5.1

Question 102

During which task of the business analysis is the requirements format selected?

a. Plan the business analysis activities’b. Prepare the requirements package
c. Plan the requirement management process
d. Plan the business analysis communication

Answer 102

d. Plan the business analysis communication

Section 4.4.4.1

Depending on the type of requirement, the presentation technique may vary and specific formats may have been selected during development of the business analysis communication plan.

Question 103

When tracing requirements, you may identify a relationship between two requirements where the presence of one requirement affects the desirability of a related requirement. What type of relationship is this?

a. Necessity
b. Cover
c. Effort
d. Value

Answer 103

d. Value

Section 4.2.4.1

Value exists when including a requirement affects the desirability of a related requirement (either increasing or decreasing it). This may occur because the related requirement is only necessary if the first requirement is implemented, or because only one of the requirements should be implemented (for instance, when discussing two features that potentially meet a business requirement).

Question 104

You are the business analyst on a project to enhance and partially replace an inventory management system. The deadline for deploying the core functionalists is firm because a major goal is to synchronize the deployment with upgrades to the interfacing systems of major suppliers. Another major goal is to decrease human error. The implementation subject matter expert has just explained that critical module is too complex to deliver in full by the due date. As the result, what is your best course of action?

a. Find a third-party provider of the module functionality
b. Develop completely manual workload for module
c. Re-scope the solution
d. Examine the module use cases to identify cases or flows that can be deferred to a future release

Answer 104

d. Examine the module use cases to identify cases or flows that can be deferred to a future release

Section 7.2.4

During solution design, it may become necessary to revisit the initial allocation of functionality between components as defined in the solution scope as the cost to implement each component becomes better understood, and to determine which allocations have the best cost/benefit ratio.

Question 105

Requirement prioritization is …

a. … a decision process used to determine the relative importance of requirements
b. … the relationships and interdependence among requirements that adds the elements of complexity
c. … anything that is believed to be true that has not actually been verified
d. …created to analyze the functioning of an organization and provide insight into opportunities for improvement

Answer 105

a. … a decision process used to determine the relative importance of requirements

Section 6.1.2 Description

Question 106

During a stakeholder impact analysis, the business analyst would like to understand which processes most involve the stakeholders and the application they use. Which element of this impact analysis is being considered?

a. Stakeholder’s function
b. Stakeholder’s concerns
c. Stakeholder’s titles
d. Stakeholder’s tasks..

Answer 106

a. Stakeholder’s function

Understand how change will affect a particular stakeholder group. Some things that may be considered in an impact analysis include:
Functions: What processes involve the stakeholder and what applications does the stakeholder use?
Location: Are the stakeholders located in a single place or in a distributed team? If they are distributed, will the change affect their communications?
Tasks: What tasks are performed by people associated with that stakeholder group? Will the change alter how those tasks are performed, or affect the skill levels required to perform them? Will stakeholders have more or less flexibility in performing their tasks?
Concerns: What are this group’s usability requirements, preferences, and their proficiency level regarding interaction with computer systems? Will their work become more or less demanding? Are any members of the group at risk of losing their jobs? Will the changes affect their work satisfaction?

Question 107

All of the following are true about personal organization except:

a. Relies on the project manager to effectively manage time through prioritization of expectations
c. Effectiveness is reached when one is able to complete task on time regularly
c. Involves the ability to readily find files or information
d. Assists the business analyst in effectively managing tasks and information

Answer 107

a. Relies on the project manager to effectively manage time through prioritization of expectations

Section 8.2.2.2

Question 108

As a business analyst, in order to identify the business analysis approach, conduct stakeholder analysis, and plan business analysis activities, you will need to seek input that will include:

1. How well the problem or opportunity is understood as well as the risk associated with this initiative
2. Prior experience of stakeholders and professional in the filed to select or modify the business analysis approach
3. Elements of the organizations’s general standards, guidelines, methodologies, tools, and techniques for business analysis activities.

a. Initial risk assessment, business analysis, and work breakdown structure
b. Business case, lesson learned, and organisational standards
c. Root cause analysis, stakeholder list, and business analysis plan
d. Business need, expert judgment, and organizational process assets

Answer 108

d. Business need, expert judgment, and organizational process assets

Section 2.1.3, 2.2.3, 2.5.3

Question 109

Allocation of requirements can occur between all of teh following, except:

a. Between job function
b. Between organisational units and releases
c. Between diagrams and software components
d. Between peopled and software

Answer 109

c. Between diagrams and software components

Section 7.2.2

Requirements may be allocated between organizational units, between job functions, between people and software, software application components or releases of a solution.

Question 110

You’ve been hired to analyse the requirements gathered for a particular solution. You’ve determined that some of the business requirements are overlapping and that you may need to adjust net cost of the solution based on changes you made to the BRD. One of the decision factors that led you to this conclusion was determining the relative importance of requirements based on their value. What task of business analysis led you to this conclusion?

a. Requirements management
b. Managing requirements change
c. Requirements prioritization
d. Validating requirements

Answer 110

c. Requirements prioritization

Section 6.1.2

Requirement prioritization is a decision process used to determine the relative importance of requirements. The importance of requirements may be based on their relative value, risk, difficulty of implementation, or on other criteria.

Question 111

The Business analyst organizes requirements in order to …

a. .. identify model interrelationship and dependencies
b. …analyze the functioning of an organisation and provide insight into opportunities for improvement
c. …ensure that analysis and implementation efforts focus on the most critical requirements
d. …identify factors other than requirements that may affect which solution are viable

Answer 111

a. .. identify model interrelationship and dependencies

Section 6.2.2 Description

Question 112

Which one of the following is a technique of “managing requirements tracebility”?

a. Impact analysis
b. Document analysis
c. Requirements documentation
d. Coverage matrix

Answer 112

d. Coverage matrix

Section 4.2.5

Question 113

Which of the following statement define the word “elicit”?

a. To uncover requirements
b. To prepare , execute, and complete an interview
c. To gather or collect (information)
d. To draw forth or bring out (something latent or potential)

Answer 113

d. To draw forth or bring out (something latent or potential)

Question 114

Mike just finished planning the business analysis activities for a three months software maintenance project. Because the software has been around for more than year, his manager did not think that it would be necessary ti prepare for nay of the elicitation activities. Halfway through the requirement elicitation activities, he discover a missing stakeholder group; he was not aware of one department that also uses the software. This department is new to the organization. There are about 10 fairly complex processes that have not yet been documented. What is Mike’s best course of action?

a. Inform the project manager of this new discovery and let him make the decision on what to do next
b. Table the issues of this department for a subsequent project
c. Conduct a re-planning session to revise the business analysis plan
d. Ask that this department document their own processes and requirements

Answer 114

c. Conduct a re-planning session to revise the business analysis plan

Section 2.3.2

This planning activity will typically occur more than once on a given initiative or project, as plans frequently must be updated to address changing business conditions, issues encountered by the business analyst or other team members, lessons learned through the performance of business analysis activities, or other changing circumstances.

Question 115

Which of the following is not a skill of a focus group moderator?

a. Engage all members of the group
b. Ask closed-ended questions
c. Facilitate interactions among group members
d. Remain neutral

Answer 115

b. Ask closed-ended questions

Section 9.11.3

Question 116

Reggie would like to maximize the business value by allocating the requirements to each project release. At which point of the project life cycle should he begin the allocation processes?

a. Only once the requirements have been approved
b. Earlier in the project life cycle
c. After the solution scope has been solidified
d. Before a project has been defined.

Answer 116

b. Earlier in the project life cycle

Section 7.2.2

Requirements allocation typically begins early in the project lifecycle (as soon as the solution approach can be determined) and will continue to be performed until all valid requirements are allocated. Allocation typically continues through design and construction of a solution.

Question 117

Which of the following represents a grouping of stakeholders when conducting a stakeholder analysis?

a. Gender, authority level, location
b. Location , age group, authority level
c. Roles, authority level, responsibilities
d. Age group, roles, responsibilities

Answer 117

c. Roles, authority level, responsibilities

Section 2.2.2 Description

Stakeholders may be grouped into categories that reflect their involvement or interest in the initiative. The roles, responsibilities, and authority over the requirements for each stakeholder or stakeholder group must be clearly described.

Question 118

What type of authority do the stakeholders not have when it comes to business analysis work?

a. Inspect and approve the requirements
b. Approve the requirements process that will be used
c. Decide the elements of the traceability matrix
d. Review and approve the traceability structure

Answer 118

c. Decide the elements of the traceability matrix

Section 2.2.4.4 Authority level for business analysis work

stakeholders have authority to:

• Approve the deliverables
• Inspect and approve the requirements
• Request and approve changes
• Approve the requirements process that will be used
• Review and approve the traceability structure
• Veto proposed requirements or solutions (individually or in a group)

Question 119

Which of the following tasks makes use of the structured walktrough technique?

a. Evaluate Solution performance
b. Conduct stakeholder analysis
c. Manage business analysis performance
d. Plan business analysis approach

Answer 119

d. Plan business analysis approach

See section 2.1.5 Techniques

Question 120

In order to conceptualize the recommended solution in enough detail to allow the stakeholder to understand which new business capabilities an initiative will deliver, the business analyst must determine the best new capabilities that will be implemented in a project or iteration. Which one of the following tasks would ensure this is performed?

a. Organize the requirements for clarity to stakeholders
b. Define the business need
c. Assess the business value delivered by the proposed solution
d. Define the solution scope

Answer 120

d. Define the solution scope

Section 5.4.1

The purpose of defining the solution is to define which new capabilities would need to be delivered in a project or iteration?

Question 121

Which of the following terms is used to describe the cost of the solution from its implementation to its disposal?

a. TOC
b. MSRP
c. COTS
d. Investment cost

Answer 121

a. TOC Total Cost of Ownership

Section 5.5.4.2

Total Cost of Ownership, usually abbreviated as TOC, is a calculation designed to help people make more informed financial decisions. Rather than just looking at the purchase price of an object, TOC look at the complete cost from purchase to disposal. It adds to the initial purchase price other costs expected to be incurred during the life of the product, such as service, repair, and insurance.

Question 122

Jeannine is assessing the capability gaps of an organisation. She would like to ensure that the identified gaps would satisfy the objectives of the organisation. What should Jeannine do?

a. Validate the required capability against the business processes
b. Document solution requirements and validate them against the required capabilities
c. Ask the implementation subject matter expert to validate the IT infrastructure against the identified capabilities
d. Assess the identified capabilities against the business need

Answer 122

d. Assess the identified capabilities against the business need

Section 5.2.3

Capabilities are assessed against the business need to identify gaps.

Question 123

Tom would like to describe the requirements to an appropriate level of abstraction. Which one of the following is not used to determine the level of abstraction?

a. Methodologies
b. Stakeholders
c. Enterprise architecture framework
d. Requirements

Answer 123

d. Requirements

Section 6.2.4.1

When practicing business analysis, we can distinguish between what and how by understanding that our perspective on the difference between those terms needs to be aligned with the perspective of our business stakeholders.

There are a number of formal structures for levels of abstraction, including those outlined in enterprise architecture frameworks.

Methodologies may also determine the level of abstraction used when defining requirements.

Question 124

Which stakeholder provides input into the development of acceptance and evaluation criteria?

a. Implementation subject matter expert
b. Domain subject matter expert
c. End user
d. Operational support

Answer 124

b. Domain subject matter expert

Section 7.5.6 Stakeholders

Question 125

llene has been assigned to a new software development project. She is replacing another business analyst who has already left the organisation. She understands that the project is currently behind as some of the development work is scheduled to begin in a two week time frame. The project manager has informed her that the challenge with this project is that there has been a difficulty determining the solution approach to evaluate and, therefore, there is no clear understanding of which alternative to consider. This is the third time that the organisation has gone through the process of implementing a desirable solution. The sponsors have selected a solution to be implemented. However, the stakeholders are not satisfied with it. If the analysis processes does not yield better recommendations, the sponsor would like to implement their selected solution.

What is the problem with this project (Select the best answer)?

a. No clear definition of the business need
b. No clear definition of solution scope
c. Poor leadership from sponsors
d. Incompetent business analyst

Answer 125

a. No clear definition of the business need

Section 5.1.1 & 5.1.2

The purpose of defining the business need is to identify and define why a change to organizational systems or capabilities is required. The way the business need is defined determines which alternative solutions will be considered, which stakeholders will be consulted, and which solution approach will be evaluated.

Question 126

Marv find the following to be true about assumption as he defines assumptions and constraints:

a. An assumption is something that is believed to be true but that has not actually been verified.
b. Assumptions cannot be a source of potential risk
c. Assumptions should not be documented
d. Assumptions can related to something in the future only

Answer 126

a. An assumption is something that is believed to be true but that has not actually been verified.

Section 6.4.4

Question 127

When defining the business case, this document provides information on how to align the solution with the business goals and objectives:

a. Business need
b. Business plan
c. Scope document
d. Business case

Answer 127

a. Business need

Section 5.5.3

The business need defines the value that a solution will deliver to the organisation and how it aligns with the business goals and objectives

Question 128

While eliciting requirements, Jane has discovered that two departments in her organisation performs very similar functions with similar outputs. This has caused some problem in the past and hostility is building up in the company because of this. In order to solve this problem, Jane must describe the structures of the organisation and align them with its goals. Which technique should she use to accomplish this?

a. Functional decomposition
b. Process modeling
c. Organization modeling
d. Data modeling

Answer 128

c. Organization modeling

Section 9.19.1

Organization Modeling is used to describe the roles, responsibilities and reporting structures that exist within an organization and to align those structures with the organization’s goals.

Question 129

The following techniques are used when organizing requirements:

a. Functional decomposition, observation, and data flow diagrams
b. Process modeling, user stories, and data dictionary
c. Business rules analysis, data modeling, and functional decomposition
d. Decision analysis, estimation, and use cases

Answer 129

c. Business rules analysis, data modeling, and functional decomposition

Section 6.2.5

Question 130

A business analyst in major beverage producing company has identified a business goal to produce more bottled water for the State of Louisiana. Which of the following strategies would not factor into his/her consideration?

a. Potential lost revenue and inefficiencies
b. How quickly the company can bottle water
c. Potential increase in revenue and increased market share
d. Potential decrease of number of closed schools

Answer 130

d. Potential decrease of number of closed schools

Section 5.1.4
Strategies are concerned with increase in revenue and market share, increase in customer satisfaction, decreased cost and expenses, operational excellence and business growth.

Question 131

The main difference between a business rule and business policy is that:

a. Business rules are non-actionable directives; business policies are specific, actionable, and testable directives
b. Business policies direct and constrain the organization and its operations; the business rules do not
c. Business rules are specific, and testable directives; business policies are non-actionable directives
d. Business rules direct and constraint the organisation and its operation; business policy does not

Answer 131

c. Business rules are specific, and testable directives; business policies are non-actionable directives

Section 9.4.2

Question 132

Elise is working on a requirements specification document. She has detailed all stakeholders and solution requirements as she heard and confirmed from different interviews with stakeholders. She would like to get these requirements approved. In which state should the requirements be prior to submitting them to the stakeholders for approval?

a. Confirmed or allocated
b. Communicated or traced
c. Analyzed and prioritized
d. Validated and verified

Answer 132

d. Validated and verified

Section 4.1.3

Requirements may be managed at any point in their lifecycle (stated, specified
and modeled, verified, validated, etc.), although stakeholder approval is normally
restricted to requirements that have been verified and validated.

Question 133

When performing business analysis tasks, Rachael produces a business analysis communication plan. What expected information can be found in this document?

a. How the traceability will be structured
b. Assessment of level of efforts required to complete business analysis work
c. What attributes will be captured for each requirements
d. How the content will be formatted

Answer 133

d. How the content will be formatted

Section 2.4.7

Business Analysis Communication Plan: Describes how, when and why the business analyst will work directly with stakeholders. Components can include:

• The stakeholder communications requirements for business analysis activities.
• Format, content, medium, level of detail.
• Responsibility for collecting, distributing, accessing, and updating information.

Question 134

What is the use of a checklist when verifying requirements?

a. It may be used to ensure that any problems identified during verification are resolved.
b. It si used to inspect requirements documentation to identify ambiguous or unclear requirements
c. It ensures that requirements are stated clearly enough to devise a set of test that can prove that teh requirement has been met
d. It serves as a quality control technique for requirements documentation

Answer 134

d. It serves as a quality control technique for requirements documentation

Section 6.5.5 Techniques

Question 135

During which of the following step of Brainstroming should the BA identify the facilitator?

a. Wrap-up
b. Preparation
c. Session
d. Planning

Section 9.3.3

Answer 135

b. Preparation

Section 9.3.3

During the preparation step, the BA must:

• Develop a clear and concise definition of the area of interest.
• Determine a time limit for the group to generate ideas; the larger the group, the more time required.
• Identify facilitator and participants in session. Aim for participants (ideally 6 to 8) who represent a range of background and experience with the topic.
• Set expectations with participants and get their buy in to the process.
• Establish criteria for evaluating and rating the ideas.

Question 136

What does the “C” in RACI stand for?

a. Communication
b. Consultant
c. Consulted
d. Concerned

Answer 136

c. Consulted

Section 2.2.5.2 Technique: RACI Matrix

Question 137

Which one of the following tasks doe snot make use of the root cause analysis technique?

a. Define business need
b. Manage business analysis performance
c. Plan business analysis activities
d. Validate solution

Answer 137

c. Plan business analysis activities

See Section 2.3.5 Technique

Question 138

What roles could the business analyst take in a requirement workshop?

a. Facilitator, scribe, and subject matter expert
b. Facilitator and subject matter expert
c. Scribe, timekeeper and participant
d. Scribe and timekeeper

Answer 138

a. Facilitator, scribe, and subject matter expert

Section 9.32.2

Question 139

Which one of the following is not the purpose of the “Planning business analysis activities” task?

a. To estimate the effort required to perform business analyst work
b. To estimate the activities that must be performed
c. To determine the deliverables that must be produced
d. To describe the proposed structure and schedule for communication regarding business analysis activities

Answer 139

d. To describe the proposed structure and schedule for communication regarding business analysis activities

Section 2.3.1 Purpose
The purpose of planning the business analysis activity is to describe the proposed structure and schedule for communication regarding business analysis activities.

Question 140

During the stakeholder analysis, Stephanie determines that there is a large number of stakeholder constituents in a particular stakeholder group. She has a limited amount of time to conduct the elicitation activities and would like to ensure that all the requirements are captured. What is her best next step?

a. Request for timeframe of the requirement elicitation activities to be extended
b. Conduct a requirement workshop
c. Encourage stakeholders to conduct elicitation activities themselves
d. Request for another business analyst to be hired

Answer 140

c. Encourage stakeholders to conduct elicitation activities themselves

Section 2.2.4.2

Stakeholders representing a large number of constituents or representing those from different functional areas or divisions may need to research information or engage in requirements elicitation themselves.

Conducting requirements workshop isn’t the best action step as the number of stakeholders may be larger than a requirements workshop can accommodate

Question 141

In order to align her understanding of the requirements with the stakeholder’s intentions, Michelle would select the following technique:

a. Document analysis & brainstorming
b. Interview and observation
c. Focus group & observation
d. Requirements workshop & interview

Answer 141

b. Interview and observation

Section 3.4.4

Techniques used to confirm elicitation results are: Interview and Observation

Question 142

The creation of the business analysis plan aimed at quality; timeliness of business analysis deliverables will aid in producing:

a. A set of requirements based on stakeholder desires for the solution
b. Schedule of stakeholder involvement
c. A clear, concise set of requirements that support development of the solution
d. Communication of business analysis activity status

Answer 142

c. A clear, concise set of requirements that support development of the solution

Section 2.3.2

The activities that are executed and how they are executed will determine the quality and timeliness of the business analysis deliverables and ultimately of the solution. The business analysis plan(s) identify and schedule the activities and resources required to produce a clear, concise set of requirements that support development of the solution.

Question 143

What is a tangible benefits of having a business analyst involved in solution assessment and validation?

a. The stakeholder will be able to control the direction of the implementation of solution by changing requirements they do not like
b. The business analyst has the best interest of the stakeholder in mind. They will ensure that the stakeholder desires are met.
c. The business analyst will ensure that the stakeholder fully understand the solution requirements and that decisions involving implementation will be aligned with relevant requirements
d. The business analyst will be able to resolve conflicts between the sponsor and the domain subject matter expert

Answer 143

c. The business analyst will ensure that the stakeholder fully understand the solution requirements and that decisions involving implementation will be aligned with relevant requirements

Chapter 7 : Intro