Practicing Professional Behavior Flashcards
professional
- indv who performs vocation or job with specialized education trainingco
what are hard skills
technical skills that require specific training as well as
operational proficiencies within a professional’s scope of practice.
Hard skills represent the minimum proficiencies necessary to do the
job. Examples of hard skills for phlebotomists are
● dermal (capillary) and venipuncture techniques
● specimen handling and processing
● computer data entry
what are soft skills
personal attributes (defining qualities) or behaviors that
enhance an individual’s interactions, job performance, and career
prospects.
Soft skills are more elusive and less concrete. These are the characteristics, attributes, or attitudes—such as respect, dependability, and
integrity—that people develop throughout their lives and bring with
them to their educational programs and jobs. Although these are generally personal attributes, when they are sought after and significant for
specific jobs, they are also professional attributes or behaviors. Keep in
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mind that technical (hard) skills associated with phlebotomy are the reasons most graduates are hired. However, the lack of a specific soft
skill or professional behavior is the reason for most terminations.
what are factors that affect how an indv reflects and acts on beliefs ?
● Place of birth
● Place of upbringing (urban,
suburban, rural)
● Current place of residence
● Family history
● Social status
● Economic status
● Education
● Spiritual beliefs
● Superstitions and folklore
● Length of time in the United
States
● Level of acculturation (changes
made by minorities in response
to the dominant culture) to
mainstream American culture
what are National Standards for Culturally and Linguistically Appropriate Services in Health
and Health Care (CLAS standards)
serve as guide to deliver quality healthcare to diverse population
- help eliminate misunderstanding in healthcare interactions, improve pt compliance, and eliminiate healthcare disparities
what are stereotypes
are beliefs and concepts about a specific cultural
group of people that are often based on assumptions
about that cultural group
categories of National Standards for Culturally and Linguistically Appropriate Services in
Health and Health Care
1) governance, leadership, and workforce (recruit diversity and promote and educate)
2) communication and language assistance (ofer langauge assistance)
3) Engagement, Continous imporvmenet, and accountability (imrpove based on CLAS standards)
how to make communication more pleasent for diff cultures/ backgrounds
● Determine the appropriateness of your communication style. You may
need to modify your approach depending on the patient’s age, capacity to
communicate, or ability to understand your instructions.
● Adapt to patient needs, expectations, and perceptions of various healthcare functions. Do not assume that the patient is familiar with blood or
other specimen collection procedures.
● Honor the patient’s decisions and decision-making process. A patient may
wish to refuse a procedure once it is explained.
● Do not dictate to patients about specimen collection procedures but provide
them with opportunities to feel in control by asking them their preferences.
● Do not make assumptions about similarities or differences between your
background and the patient’s.
interproessional
ppl from diff professions
healthcare professiosn with whom phleb work with
physicians
nurses
labs
respiraotry and x ray techs
what is risk management
generate policies and procedures to protect patients, employees,
and employers from loss and injury. Hospital risk management departments may
also develop policies and procedures that protect the institution from liability
(legal obligation to compensate for loss or damages) and litigation (legal action).
what is malpractice
incorrect treatment
negligence
failure to perform reasonable expected duties to pt
how to prevent liability
- avoid destructive and unethical criticism of other team mever
- properly document
what is stress
feeling of being under pressure,
or it can be a reaction to anger, frustration, or a change in your routine
- increase bp, speed up breathing and hr, cause muscle tension
what is burnout
- energy depleting condition that can affect helath and career
- result of prolonged periods of stress without relief
- highly dirven and perfectionistis (Type A) are more susceptible
five phases of burnout
1) the honeymoon phase
2) the awakening phase
3) brownout pphase
4) full scale burnout phase (despair)
5) the phoenix phenomenon
what is eustress
good stress
why is bad stress bad./
can lower your resistance to colds and other infections
and increase your risk of developing heart disease, diabetes, high
blood pressure, ulcers, allergies, asthma, colitis, and cancer. It can also
increase your risk for certain autoimmune diseases, which cause the
body’s immune system to attack normal tissue. Some people develop
anxiety disorders or have panic attacks when repeatedly under stress
potential stressers
● Children leaving or returning home
● Death of a spouse or family member
● Divorce or separation
● Having a new baby
● Hospitalization (yours or a family member’s)
● Marriage or reconciliation from a separation
● Moving or remodeling your home
● Sexual problems
● Significant change in your financial status (for better or worse)
● Significant personal success (public recognition)
● Substantial debt, such as a mortgage or overspending on credit cards due
to injury or illness
● Trips or vacations (planning as well as taking)
● Job change
● Learning new job tasks
● Loss of a job or retirement
● Observation for evaluation by a supervisor or inspector
● Restructuring of the organization, such as your boss’s retiring, that may
put your job at risk
● Success at work, such as a promotion
how to manage stress
- push yourself to a certain amt
● Allow time for yourself and plan time to relax.
● Avoid foods high in caffeine, salt, sugar, and fat.
● Be organized. Good planning can help you manage your workload.
● Change some of the things you have control over.
● Do something for fun, such as seeing a funny movie.
● Eat balanced, nutritious meals and healthful snacks.
● Exercise regularly.
● Get enough sleep.
● Get professional massages to help relieve mental stress as well as
physical tension (see Figure 16-3).
● Identify sources of conflict and try to resolve them.
● Keep yourself focused. Focus your full energy on one thing at a
time and finish one project before starting another
● Learn and use relaxation techniques, such as deep breathing, meditation,
or imagining yourself in a quiet, peaceful place.
● Maintain a healthy balance in your life among work, family, and leisure
activities.
● Maintain a healthy sense of humor. Laughter can help relieve stress. Joke
with friends after work.
● Redirect excess energy constructively—clean your closet, work in the
garden, do volunteer work, have friends over for dinner, and exercise.
● Rely on the support that family, friends, and co-workers have to offer.
Don’t be afraid to share your feelings.
● Seek help from social or professional support groups, if necessary.
● Try not to overreact. Ask yourself if a situation is really worth getting upset
or worried about.
● Try to be realistic about what you can and cannot do. Do not be afraid to
admit that you cannot take on another responsibility.
● Try to set realistic goals for yourself. Remember that there are always
choices, even when there appear to be none.
expected grtowth rate for phleb
25%
what professional society offers opportunities for advancemnts
American Society for Clinical
Laboratory Science (ASCLS)
what is certifiation?
- sucessful completion of define academic and training and national exam
