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Goals

to formulate goals use the SMART plan
1. specific
2. measurable
3. achievable
4. relevant
5. time bound

1

Communication %

body language-55%
tone-38%
words-7%

2

Communication- 3 types

1. verbal
2. vocal
3. visual

3

Communication Barriers

1. Physical
2. psychological
3. space- A. intimate 18in. B. personal 1-4ft. C. social 4-12ft

4

5 Elements of a Message

1. sender
2. receiver
3. message
4. transmission
5. feedback

5

Active Listening use LEAPS

1. listen
2. emphasize by acknowledging emotions
3. ask questions
4. paraphrase whats important
5. summarize