Process Management Consultant Exam Flashcards
(91 cards)
1
Q
Which sections can be added to a journey model in the SAP Signavio Journey Modeler? Note: There are 3 correct answers to this question. (Customer Journey Modelling)
A
Linked Processes
IT Systems
Touchpoints
2
Q
What are some goals of Process Implementation?
A
- To evaluate process KPIs
- To conduct process interviews to figure out relevant tasks
3
Q
What is the purpose of the BPMN token concept for business process models?
A
It explains the execution behaviour of a process. It helps visualise how a process moves from start to end
4
Q
When is a new version of the workflow created?
A
After publishing the changes
5
Q
When a diagram is edited, how can another modeller know what edits were made?
A
- By checking the Feed in the bottom of the view pane
- By using the “Open to compare” feature
6
Q
What is the SAP Signavio Collaboration Hub?
A
- A single source of truth for process-related information
- A central entry point for business process users
7
Q
What elements are a part of the BPMN 2.0 official notation?
A
- Task
- Pool / Lane
8
Q
You are in the workspace and want to get an overview of costs and resources. Which features do you use?
A
- Reporting
- Simulation
9
Q
How does the Splitting Inclusive Gateway (OR) work?
A
- It triggers one outgoing sequence flow, if a condition applies
- It triggers a few of all possible outgoing sequence flows, if several conditions apply
10
Q
Which fields can be used in forms?
A
- File
- Yes / No checkbox
- Text
11
Q
What are the benefits of using Attribute Visualisation Layers?
A
- Display attributes directly on the diagram canvas
- Display attributes in different colours based on their values
12
Q
What can create a deadlock in process modelling
A
A parallel merging gateway expects more tokens than existing
13
Q
What are ways to verify that a model is complete and consistent?
A
- Use the Simulation tool
- Use the Test Lab
- Use the “check” option within the Decision table
14
Q
Which workflows support the governance of a process?
A
- Approval Workflows
- Content assessment workflows
15
Q
Where do you control access rights for your workflow
A
On the Detail tab
16
Q
What does a good customer experience have an influence on?
A
- Customer service costs
- Customer loyalty
- Brand status
17
Q
What type of subprocesses exist in BPMN?
A
- Collapsed subprocesses
- Expanded subprocesses
18
Q
What is the Share button used for in the Graphical Editor?
A
To invite stakeholders to provide feedback on a specific process
19
Q
Which of the following act as input data for a decision table?
A
- A sub-decision
- A decision requirement
20
Q
Which Hit Policy allows more than one hit, but limits the result to the output with the highest preference?
A
Priority
21
Q
What does the strategic level focus on in Business Process Management?
A
- It aligns business processes to company goals
- It adapts to market changes
22
Q
How can additional information about a business term be stored in the dictionary
A
Add custom attributes to the associated diagram elements
23
Q
What are some advantages of visualising the customer journey?
A
- Visibility of how the customer experience is impacted
- Empowerment of employees to have disruptive ideas
- Generating a shared understanding
24
Q
What does process transparency mean in the context of Business Process Management?
A
- Structure all processes and provide drill-down navigation from the value-chain level to the actual process
- Model and design the processes to grasp all relevant information at a glance
25
What are the three DN inputs?
- Text
- Hierarchy
- Boolean
26
Which functions belong to the email task in the workflow?
- Attaching documents in the mail
- Sending emails
27
Why is it important to map out customer journeys in the context of business process management?
To understand and improve customer interactions with the business
28
Where can a smart folder be created, which will only be visible to the one who created it?
Within the Advanced Search function
29
How does SAP Signavio facilitate digital transformation in an organization?
Providing insights into process inefficiencies and recommending actionable improvements
30
What is the purpose of Workflow Management Systems?
- To delegate tasks to the right people
- To simplify recurring procedures
31
Why is it helpful to create a BPMN subset?
To focus on frequently used elements
32
What are some filters that are available in the search function in SAP Signavio Process Collaboration Hub?
- Diagrams
- Files
- Dictionary entries
33
Who becomes Tenant Owner of a workspace in SAP Signavio Process Manager?
The initial user who registered for a workspace
34
How can you tell whether a published diagram has had edits made afterwards?
- The Feed in the bottom view pane will provide this information
- The blue globe next to the file name will return grey
35
What does the DMN Test Lab perform?
- Validates the diagrams are consistent
- Checks expected results against calculated results
- Keeps track of previous tests for comparison
36
Which of the following are ways to publish a diagram?
- Under the Share tab in Explorer
- From the expand tab at the bottom of the screen
37
What is a key driver of the experience a customer has while interacting with a company?
The complexity of the customer journey
38
In BPMN 2.0, which of the following artifacts are used to provide additional information about a process?
- Data Objects
- Groups
- Annotations
39
How do you filter all published processes in the workspace?
- Switch to Advanced Search, and select the field 'Publishing state'
- Switch to Advanced Search, and select the field 'Publishing date'
40
What is the purpose of Content Assessment Workflows?
- Detect outdated information earlier
- Ensure information is correct and up to date
41
In the context of a workflow, what is a case?
A specific action to be performed in the workflow
42
What is end-to-end process management?
All business operations to a certain customer need/outcome
43
Where can I identify elements of a process in the Collaboration Hub?
By clicking on the 'Legend' dropdown
44
You want to start modeling a new process from scratch. How can you do this directly from the SAP Signavio Process Collaboration Hub?
Click 'Create' in the upper right corner and select the appropriate diagram
45
Which of these are possible inputs for a decision table?
- Date
- Enumeration
- Text
46
Which of the following areas are part of the lifecycle of a business process?
- Process Documentation
- Process Analysis
- Process Execution
47
Which Hit Policy will sum or count results?
Collect Order
48
What are the key components of a customer journey?
- Touchpoints & Painpoints
- Steps & Stages
- Persona
49
You have accessed the landing page of the SAP Signavio Process Collaboration Hub. How can you mark your favourite diagrams?
By Clicking on the star icon
50
How can you capture relevant process tasks in a table-based approach?
Use QuickModel
51
What are some insights the Process Simulation provides in SAP Signavio Process Manager?
- Peaks & bottlenecks
- Average costs & average execution times
52
What is the focus of journey modelling?
Interactions and steps with the company
53
What is the benefit of an Event-based Gateways?
It reacts immediately to occasions when they occur
54
What are the use cases of a Parallel Gateway?
- Assign different tasks at the same time
- Ensure that all tasks are completed before proceeding with the next
55
What are the different decision types when using an Exclusive Gateway?
- Manual
- Automated
56
How can administrator rights be granted to a new user?
Create a user account and assign it to the administrator's user group
57
How should a decision diagram be named?
- Question style
- Output style
- Activity style
58
What are some benefits of the comment function in the SAP Signavio Process Collaboration Hub?
- Optimization can be achieved must faster
- You can include all employees in process performances, reviews, and feedback
59
In the Explorer, how can you see all changes made on a diagram in a timeline?
Select the process model. Expand the panel at the bottom of the screen. Choose Feed.
60
The process management team would like to disable the option to subscribe to processes and folders in general. What would you, as an administrator, say?
Ok, but I wouldn't recommend it as users would not be able to subscribe to any content changes
61
Select the correct five categories, which are checked within the modeling conventions:
Architecture, layout, naming, notation, process structure
62
What does process transparency mean in the context of Business Process Management?
- Structure all processes and provide drill-down navigation from value-chain level to the actual process
- Model and design the processes to grasp all relevant information at a glance
63
Why is Customer Experience important for a company?
- Customer loyalty increases
- Happy customers promote the company / product / brand
- Better adoption of new products in the market
64
The process management team has decided to enter the information of which IT system is used, also in tasks' attributes. What would you recommend and do?
Create a custom attribute on the element task and link it to the dictionary category IT System
65
Which methods can be used to measure your customer's experience?
- Determine customer churn rate
- Feedback survey
- Analyse response time customer service tickets
66
What are some advantages of visualizing the customer journey?
- Empowerment of employees to have disruptive ideas
- Generating a shared understanding
- Visibility of how the customer experience is impacted
67
It is possible to customize a process documentation once created.
True
68
What's correct about custom attributes?
- They act as a filter to search the workspace for processes fulfilling certain criteria
- They can be created at the element and diagram level
- They can be created based on companies requirements
69
It is necessary to set different audience groups in the Collaboration Hub.
False
70
Select all that apply. What are the benefits of using sub-decisions?
- Can be reused
- Easier to maintain
- Simplifies the decision
71
What are the two levels of decision diagrams?
Decision requirements diagrams and decision logic
72
Incomplete decision tables are a problem for unique hit policies.
True
73
IT Systems include:
- Tools
- Databases
74
What would you, as an administrator, recommend, when the option "enable uploading documents and pictures" is activated?What is the purpose of Workflow Management Systems?
Grant permission only to a specific group to have it not be used as a document management system
75
Select all that apply. What are the types of naming styles?
- Activity Style
- Question Style
- Output Style
76
Where can a smart folder be created, which will only be visible to the one who created it?
Within the Advanced Search function
77
Which component within the SAP Signavio solution serves as a workflow management system designed to support process governance and compliance by enabling the efficient building of workflows that automate business processes?
SAP Signavio Process Governance
78
What is a purpose of a Workflow Management System?
Make sure recurring procedures are assigned to the right people through task delegation
79
You can reuse a sub-decision
True
80
What is the purpose of arrows in decision diagrams?
Arrows indicate the information requirements
81
What does Customer Experience mean?
Results of the customer's exposure or interaction with employees, processes, technologies, products, services, and other outputs of a company
82
Which of the following are ways to publish a diagram?
- Under the Share tab in explorer
- From the expand tab at the bottom of the screen
83
What does SAML mean?
SAML is an open standard for exchanging authentication data between parties
84
What are the core elements of DMN?
Decision, input data, knowledge source
85
Which of the following methods can be used to initiate a workflow in SAP Signavio Process Governance?
- Public / Private Forms
- Process Manager
- Email
86
Decision logic is contained in a table
True
87
Which two ways of creating Customer Journeys are possible in the SAP Signavio Process Manager?
- Modelling a customer journey in the graphical editor with a provided notation called 'Customer journey Map'
- Using the SAP Signavio Journey Modeller to create a table-based customer journey
88
What does SAML mean?
SAML is an open standard for exchanging authentication data between parties
89
Which statement is recommended regarding the available BPMN 2.0 element pallet?
It is recommended to restrict the available BPMN 2.0 element pallet to organizational needs to keep models easy to understand
90
Which description of a persona is better?
Jim Sparkbore, 34, works in the food industry. His goal is to always be up to date and discover new products.
91
In BPMN, under what condition does a token proceed through an Event-Based Gateway?
It waits for the first event to trigger
