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Flashcards in QHSE Deck (60):


Total Recordable Incident Frequency (1 million man hours)




Auto accident rateàgenerally given in terms of per 1,000,000 miles


NPTr –

– Non productive time per 1000 hours of operations



  • Risk Identification Report


  • Commitment, leadership and accountability

  • Commitment and leadership objectives:management shall provide strong, visible commitment, leadership, accountability, and personal involvement in all activities.Management shall make available the resources necessary to achieve QHSE objectives.Management shall ensure that all employees are held accountable for their actions and responsibilities.
    • Setting personal example, audits, site visits.Encourage the involvement of all employees and empower them to develop and implement solutions pertinent to QHSE issues at the site
  • Accountability – Managers are accountable to provide the necessary resources to maintain the defined and expected QHSE performance levels throughout the organization.


  • Policies and objectives

  • Policies and objectives shall be issued at the highest level of the organization, deployed and maintained at all organizational level.
    • Managers are responsible for ensuring compliance with the Schlumberger QHSE policies and for making sure that they are known and understood by all employees
    • Managers shall identify QHSE objectives and set performance taking into account input and feedback from their whole teams.These expectations shall be communicated to all those concerned including, where appropriate, employees, customers, and contractors


  • Organization and resources

  • Organizational responsibilities shall be defined and the necessary resources provided to achieve QHSE objectives.
    • Managers are responsible for QHSE, all employees are individually responsible and accountable for all QHSE issues relating to themselves or others with whom they associate.Managers shall ensure that all employees have job description which would match actual responsibilities and these descriptions are clearly communicated.
    • Orientation and training, on-the-job and formal training shall be provided to fulfill the competence requirement for all job functions.
    • Information management – Effective communication processes shall be placed to ensure proper circulation of information throughout the organization.
    • Standards (Set of rules for implementing policies that define the requirement and minimum acceptable criteris”) shall be defined and maintained for all essential business activities.Guidelines (companion document to standards) shall provide additional technical or procedural information for those who implements the program or processes required to ensure compliance with standards.


  • Contractor and supplier management

  • Contractors and supplier shall be evaluated, qualified and selected based on their ability to deliver a quality product or service in an ethical, professional, safe, healthy, and environmentally manner
  • C and S shall be managed to ensure that their QHSE performance conforms to contractual requirements.
  • C and S performance for monitoring shall be implemented


  • Risk Management

  • Schlumberger shall continually evaluate the QHSE risks to our business, workforce, customers and the environment.Comprehensive hazard analysis and risk control provides the necessary information to prevent these risks and mitigate the impact of our operations on Health, Safety and the environment.
  • HARC – For all activities (services and product used)
  • Prevention and mitigation measure shall include implementation and verification of appropriate prevention and mitigation measures
  • Management of change – Shall be in place for significant change in Contractual terms and conditions, work-scope, historical norms, procedures, work instructions.Policies and standards


  • Business processes

  • Business processes for all essential activities shall be put in place and properly managed
    • The design, procurement, implementation and/or use of assets, products and systems used in Schlumberger operations shall comply with company QHSE policies and standards and incorporate systematic QHSE requirements.
    • All essential processes shall systematically incorporate QHSE requirements, and shall be supported by documented procedures and work instructions as necessary.
    • Business continuity – Plans for coping with all aspects of business continuity shall be created regularly practiced to ensure that all parties charged with emergency preparedness, emergency response and business recovery activities are aware of their roles and responsibilities


  • Performance mentoring and improvement

  • Systems shall be place to monitor Company results versus expectations, compliance with applicable QHSE policies, standards, and other requirements and results of continuous improvement efforts.
  • Performance review:KPI shall be identified, targeted, measured and reviewed to monitor continuous QHSE performance improvement.When and where applicable, KPI’s shall be representative of the perception that the customers have of the performance.
  • Event reporting and management – Each location shall encourage non-conformance reporting and recording of all QHSE events.
  • Compliance monitoring – Systematic assessment and inspections shall be conducted in all locations to ensure compliance with defined QHSE policies, standards, and procedures, and with local laws and regulations.
  • Corrective actions and continuous improvement – Corrective action and continuous improvement shall be in place in all locations and shall actively involve all our employees and our customers.


  • Audits and reviews

  • Audits and reviews shall be conducted to verify the implementation and effectiveness of the QHSE management system.
  • MS audits – Adherence to the QHSE management system, and associated requirements shall be evaluated by means of both internal and external audits.The frequency of these audits shall be determined by the perceived business risk.Managers shall record and report the results of audits and any other self-regulating processes to all concerned parties.
  • Audits and reviews shall be conducted to verify the implementation and effectiveness of the QHSE management system.
  • MS audits – Adherence to the QHSE management system, and associated requirements shall be evaluated by means of both internal and external audits.The frequency of these audits shall be determined by the perceived business risk.Managers shall record and report the results of audits and any other self-regulating processes to all concerned parties.



  • Web-based application used in Schlumberger to collect Quality, Health, Safety, Security and Environment (QHSE) information.
    • reporting of hazards and undesired HSE and SPQ events (RIR’s)
    • recording of audits, inspections, and Remedial Work Plans (RWPs)
    • documenting meetings and exemption requests
    • reporting improvement suggestions
    • posting recognitions
    • managing and recording QHSE training
    • data analysis and reporting


List and Explain the 8 elements of the MS

  • Commitment, leadership and accountability 
  • Policies and objectives
  • Organization and resources
  • Contractor and supplier management
  • Risk management
  • Business processes
  • Performance monitoring and improvement
  • Audits and reviews


What's the difference between a Standard and a Policy

  • Policies are high-level statements of management goals, objectives, beliefs, ethics and responsibilities (21 pol)
  • Standards are sets of rules for implementing policies that define the requirements and minimum acceptable criteria. (22-23)


Explain each of these policies:  QHSE

  • Long term business success is dependent on our ability to ensure SQ while maintaining health of our people, ensuring operational safety and environmental protection. 


Explain each of these policies:  Driving

  • Driving Number one risk to our employees.  Minimum things required from each district: training & qualification, seat belts, journey management, zero tolerance substance abuse, driver improvement monitors, prohibiting cell phone use.


Explain each of these policies:  Information Security

  • Information Security Protection of confidential information is essential to our reputation and to the survival of our business.


Explain each of these policies:  Substance Abuse

  • Substance Abuse Employees who work whilst under the influence of alcohol, controlled substances or drugs present a risk to co-workers, company assets and themselves and are prohibited from entering SLB facilities, engaging in business or running equipment.


Explain each of these policies:  Employee Security

  • Employee security Conduct business in a low profile and professional manner thus reducing the overall threat to employees. The exposure to violence, blackmail threats, kidnapping or civil war exists worldwide and our employees can be exposed to or involved in such events.



Explain each of these policies:  Risk Management

  • Risk Management People, property, earning capacity and reputation are at the core of SLB and each of these must be actively managed with risk to develop the company further.  The development of these areas will require risk, which is ultimately managed for the success of employees, people, shareholders, etc.


From SLB Code of Ethics discuss Employee security

  • Employee security: Conduct business in a low profile and professional manner thus reducing the overall threat to employees. The exposure to violence, blackmail threats, kidnapping or civil war exists worldwide and our employees can be exposed to or involved in such events.


From SLB Code of Ethics discuss Business Ethics

  • Business ethics: Schlumberger is committed to, and expects from its employees, the highest ethical standards of business conduct and compliance with laws and regulations in the countries where we operate, not following the proper business ethics of data security, stock transactions, or conducting everyday business in an ethical way can compromise reputation


From SLB Code of Ethics discuss Confidentiality

  • Confidentiality: Information is the foundation of our business. Protection of confidential information, whether belonging to Schlumberger or to others who have entrusted such information to us, is essential to our reputation and to the survival of our business. when not taken into account our information, customers information, and people are put in jeopardy.


From SLB Code of Ethics discuss Sexual Harassment

  • Sexual Harrassment: Does not promote a work environment that allows employees to be comfortable and maximize potential

A basic element of the business strategy of Schlumberger is to develop a global culture in which men and women of all backgrounds and nationalities can build on the strengths of diversity while they work together as a team for the success of Schlumberger. Respect for each individual is an essential part of this process. Sexual harassment is contrary to Schlumberger values and against everything we are working for. It will not be tolerated.


List and explain the 7 elements of the driving policy

  • Driver Training and Qualification
  • Journey management
  • Substance abuse
  • Seat belts
  • Self improvement monitors
  • Cell phones
  • Disciplinary action


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Journey Management : pre-trip approval, 16hr rule

  • Pre-trip Approval: must fill out eJourney and get it approved by appropriate people depending on the score
  • 16-hour Rule: SLB rule where employees must not drive if they have worked or been on duty for 16hrs in the previous 24 hours.


Environmental Standard (Definitions,Responsibilities,Objectives, Plans,etc.)

protect environment, prevent pollution, minimize environmental impact, and comply with environmental laws and regulatory requirements where we operate

  • Objective: to define the minimum requirement of SLB to achieve systematic control over the desired level of environmental performance.
  • Responsibilities: Site managers are responsible for providing resources necessary for the implementation of this standard, for ensuring applicable roles and responsibilities have been defined and communicated, for appointing staff to ensure that the standard is implemented, and for ensuring that the site is assessed against the requirements of the standard.
  • Plans: All sites must have plans in place to manage wastes, wastewater discharges, hazardous air emissions, and spill contingencies. These plans should be documented.




Well Services Safety Standard


Knowledge of the exemption Standard (and definition)

  • Management of Change and Exemption Standard SLB-QHSE-S010
  • Schlumberger operations are continuously subject to change, implying that associated risk levels also evolve. It is essential that these changes are managed in a controlled manner so that risk is always maintained at an acceptable level.

The objective of this standard is to describe what to do when significant change is introduced following deviation from:

  • Contractual terms and conditions, work-scope, historical norms, procedures, work instructions; using the Management of Change process;
  • Policies and standards; using the Exemption process.


Authorization process for Exemptions (severity / Seg-Generic)

  • originator is usually line management at the district level which indicates deviation from standard/tech memo/maint bulletins.Must develop risk level and generate risk mitigation plan, including regional or GM technical advice.
    • District ops manager-approver for blue or green
    • GeoMarket ops manager-approver for yellow (medium risk)
    • Area VP-high risk
    • WS president-extreme risk


Give and example use of the Exemption process

E03 Filling as an FS deviation from Std 5.5.1 - Responsibilities of line management

2.8.2: Is at least 2 gallons of each mix water/fluid from each vessel/tank collected. Deviation from Well Services QHSE Standard 1 (KSQR)



  • Objectives: Identification and reporting of all HSE improvements, analysis of associated risk, identification of the root causes, implementation of corrective action to reduce the risk level, closure of RWP, sharing lessons learned, monitoring KPIs ,HSE excellence through continuous improvement.
  • Implementation : Generally for incidents that have dollar values or lost time rates associated.  Requires all parties personnel be involved in reporting, depending on severity.  The following need to be met for implementation:
    • Timely and thorough investigations
    • Appropriate RWPs are developed, implemented and reviewed with GOM and closed out within 90 days
    • Management should subscribe to the appropriate level in QUEST
    • Appropriate recognition programs are in place for exceptional reporting
  • Monitoring: A First Party Compliance Audit shall be completed at least once per year using the template available in QUEST, and uploaded back in QUEST once completed. A Remedial Work plan (RWP) from Compliance Audits shall be recorded and tracked to closure in QUEST



  • Objectives: to define protocols, methods, and tools for SQ/PQ risk identification, incident reporting, and classification.  Establish the expectations for investigating each classified incident and development of closure/action plans to prevent future occurrences, provide notification of lessons learned.
  • Implementation: SQ/PQ incident classification, SQ/PQ non-conformance severity and notification escalation
  • Monitoring: each report should have an investigation, review, closure of the process and then be communicated to appropriate employees.  KPIs are as follows: NPT rate, total non-conformance rate (TNCR), CM rate, CMS rate


Explain Event Classification for both HSE and SQ/PQ: Light

  • Light
    • HSE:
    • SQ:


Explain Event Classification for both HSE and SQ/PQ: 


  • Serious
    • HSE: $10k-100k loss // 1-100 LDWC or RDWC // Rollover <20mph // loss or theft of radioactive source less than 2 MBq // IT // environmental
    • SQ: $10k-100k loss // 4-24 hrs NPT // 48 hrs non-conformance in QUEST


Explain Event Classification for both HSE and SQ/PQ:


  • Major
    • HSE: $100k-1M loss // >100 LDWC or RDWC // Rollover >20mph // explosive, radioactive theft requiring government notification // IT // Environmental
    • SQ: $100k-1M loss // 24-48 hrs NPT // 48hrs non-conformance in QUEST


Explain Event Classification for both HSE and SQ/PQ:


  • Catastrophic
    • HSE: $1M loss // fatality
    • SQ: $1M loss // 48-720 hrs NPT // 24 hrs non-conformance in QUEST


Classify an example CMS driving event and a CMS personal injury event

Van rollover crew 3 last July serious , 3rd party rear ended frac pump serious,

 Fracture left middle figure serious


Explain Risk Matrix (Frequency vs Severity) & ALARP

Tool used to help classify specific situations and risks.  It combines two elements, likelihood and severity.  After defining both elements, a risk is categorized as blue, green, yellow, red, or black with increasing severity. Likelihood (offset by prevention) and Severity (offset by mitigation). (As Low As Reasonably Practiciable)


Describe the Event Notification for a Catastrophic Event

  • All notifications of a catastrophic are made via phone call from the lower level of management up to the required level of management, immediately after being informed.All catastrophics must be captured in English in QUEST within 24 hrs while stating the 8 minimum facts:
    • Brief description of event
    • GeoMarket, Country and Location
    • Date and time of occurrence
    • Name of injured
    • Job title of injured
    • Initial injuries and treatment given
    • Situation of injured at time of report
    • Brief description of loss



  • combined lost time incident frequencyfatalities + LWDC (lost work day case) + RWDC (restricted work day case) / 1,000,000 man hrs worked



lost time incidentàfrequency=fatalities + LWDC / 1,000,000 man hours worked


Explain HARC (definitions, types of HARC, practice…)

  • Objective is to set a standard process across all Schlumberger to analyze Hazards and control operational Risks


  • Hazard Analysis:
    • A systematic process, usually performed in groups using brainstorming techniques, to identify activities and the associated hazards;
    • Review the adequacy of existing risk control measures;
    • Assess the risk;
    • And create additional control measures, or redesign the activity, if needed.
  • Risk Matrix
    • A two-dimensional matrix used in Schlumberger to quantify Risk Level by plotting Likelihood versus Severity
    • Prevention Measures: Any measures that reduce the likelihood of an undesired event occurring.
    • Mitigation Measures: Any measures that reduce the severity of or allow recovery from an undesired event



Explain the LCM methodology

  • Loss Causation Model
  • A methodologyto help analyze and understand why incidents occur
  • Systematic analysis tool to identify the QHSE management system failures which allow incidents or near incidents to occur
    • Accidents don’t just happen.
    • Multiple causes usually contribute.
    • Fixing immediate causes is not prevention, and root (system) causes must be identified.
    • Root (system) causes are created by a lack of management system control.
    • Plans of action must correct the root causes and lack of controls.
  • The Loss Causation Model, shows how a lack of control can lead to a sequence of events that eventually leads to a loss.


List the 4 main risks at your location

  • Biggest Risks:  Driving and Potential Energy
  • Biggest Safety Issue:  Inexperienced Employees / New Hires:  Prevention / Mitigation:  Local Safety Training; NEST; Mentoring



Describe SLB Involved, SLB Concerned, Industry Recognized

  • Industry Recognized any event associated with a work related activity
  • SLB Involved A Schlumberger Involved HSE event is any event associated with a
    Schlumberger-related activity (in schlumber facility , vehicle , client location our work)
  • SLB concerned
    • during vacation or days-off;
    • As a result of a self inflicted injury such as suicide, drug overdose;
    • As a result of a non-occupational injury or illness;
    • As a result of sporting and/or recreational events (including company
      sponsored) regardless of location and where management controls are not
    • Outside working hours when not in Schlumberger controlled facilities;
    • Commuting to work


  • CAT Audits

  • Category 1:Measures compliance with critical requirements
  • Category 2:Measure compliance with requirements
  • Category 3:Measures compliance with recommended practice


List the QHSE objectives SWY

25% improvement on SRK CMS NPTr YoY – 0.5 [15%] 2017 baseline = 0.66

50% improvement on SRK TRIF YoY – 5.7 [5%] 2017 baseline = 11.38

TRIF: Target:Not met:


NPTr:Target: Not met:


O/I Reporting: per employee per year.Met:

Quest Compliance:>



Name SLB's Top 12 IT Information Security (list > 10 elements)

  1. Protect your computer from theft all times
  2. Classify and handle client and Schlumberger data properly
  3. Protect your password and other access credentials
  4. Protect data with secure screen saver, encryption or BIOS passwords
  5. Ensure Antivirus and patches are current
  6. Ensure your critical data is being backed up
  7. Use only approved and license software
  8. Password protect or limit access to file shares
  9. Limit non-business use of Schlumberger email address
  10. Limit personal SINet use per user standard
  11. Properly store and dispose of removable media
  12. Report IT security risks and incidents via QUEST



  • Group of individuals
  • Present in every business
  • Represent employees and management
  • Address health, safety, and environmental issues
  • LPT prevents accidents by
    • Identify unsafe conditions
    • Developing rules and procedures
    • Coordinating with management
    • Implementing safety plans
    • Monitoring Results
  • LPT Prevents, protects, and promotes
    • Informs and involves management
    • Review all RIRs/near misses
    • Maintain risk profile
    • Develop preventative plans
    • Develop local PPE rules
    • Assist in accident investigator
    • Inspection location facility


Explain the role of SSO

Site security officer: specially selected and trained employee at each Schlumberger location for administrating site security procedures

The Shared Services Organization is a combination of functional teams carrying out support activities that are common across Segments and that are not normally part of their core competencies. The organization’s main goal and commitment is to deliver high quality service to our operations teams in the most efficient and reliable manner possible


Definition and role of SET

The Schlumberger Emouwement Team is a group of employees, present in every organization, which represents employees and management, and which addresses Health Safety and Environmental (HSE) issues. It is an empowered proactive team that assists in the prevention and mitigation of loss or damage to persons, assets or the environment.


Quality Steering Committee (QSC)

  • The QSC is similar to the LPT.It is employee led and represents the interests of employees and management on Quality and Service Quality issues.
  • The QSC focuses on processes to ensure continuous improvement in the Quality aspects of our work.


How to get reports from Safety NET?

OST -Rock Springs
Safety NET
Saffety Net summary Report


SLB Blueprint



  • Performance factors: Service focus, Continuous improvement, Self-development
  • Service focus - Dedication to customer service and to exceeding customer expectations.
  • Continuous improvement - Take every opportunity to maximize value and improve performance.
  • Self-development - Acquire the skills you require for your job and pursue your personal development.


SLB Blueprint



  • Performance factors: Decision making, Responsibility
  • Decision making - Make appropriate and timely choices for our company, our employees and our customers.
  • Responsibility - Take personal ownership and accountability for HSE, quality, ethics and sustainability.


SLB Blueprint



  • Performance factors: Creativity, Initiative, Adaptability, Results focus
  • Creativity - Seek innovative ways that have a positive impact.
  • Initiative - Be proactive and take action.
  • Adaptability - Embrace change and be flexible.
  • Results focus - Stay focused on your priorities.


SLB Blueprint



  • Performance factors: Collaborating, Communicating, Coaching and mentoring, Diversity
  • Collaborating - Contribute to the team and encourage the contribution of others.
  • Communicating - Convey messages and ideas effectively, while listening and welcoming feedback.
  • Coaching and mentoring - Nurture and inspire talent whenever the opportunity arises.
  • Diversity - Understand and promote diversity in all its forms.


Blue money, red money, green money


Blue Money: It is used to prevent accidents and mistakes, and the consequences that result (training and quality control)

Red Money is what it costs to correct something that has gone wrong.

Green Money is loss to reputation, loss of morale, and lost potential. It is the consequence of red money