Quality and performance management

Question 1

Measurement assessment and improvement

Answer 1

Quality management cycle three activities

Question 2

Perceived degree of excellence

Answer 2

Quality

Question 3

The minimum acceptable or desired level of quality

Answer 3

Performance expectations

Question 4

Review a professional performance by professionals with similar training and experience

Answer 4

Peer review

Question 5

A special type of bar graph that displays the most frequent problem as the first bar the next most frequent as the next bar and someone also called Peretto diagram

Answer 5

Pareto chart

Question 6

Appropriate inconsistent with diagnosis and, according to accepted standards of practice in the medical community imperative to treatment to prevent the patient’s condition or the quality of the patient care from being adversely affected

Answer 6

Medically necessary

Question 7

A recognition confirmed by the Baldridge performance excellence program to US organizations demonstrating performance excellence

Answer 7

Malcolm Baldrige national quality award

Question 8

A performance improvement approach aimed at eliminating waste; also called Lean manufacturing or lean thinking

Answer 8

Lean

Question 9

An entity your business with systems in place that are exceptionally consistent in accomplishing goals and avoiding potentially catastrophic errors

Answer 9

High reliability organization

Question 10

The process of collecting and evaluating information on hazards associated with a process

Answer 10

Hazard analysis

Question 11

Graphic representation of a process

Answer 11

Flow chart

Question 12

Graphic representation of the relationship between outcomes and the factors that influence them; sometimes called Ishikawa or or cause-and-effect diagram

Answer 12

Fishbone diagram

Question 13

Systematic assessment of a process to identify the location, cars, and consequences of potential failure for the purpose of eliminating or reducing the chances of failure; also called failure mode, effects, and criticality analysis and healthcare failure mode and effects analysis

Answer 13

Failure mode and effects analysis

Question 14

Data describing the extent to which current best evidence is used in making decisions about patient care

Answer 14

Evidence-based measures

Question 15

Movement, waiting, over processing, defects, inventories, transportation, design and overproduction

Answer 15

Eight types of waste Muda eliminated during lean projects

Question 16

Descriptions of key patient care interventions for a condition, including diagnostic tests, medication, and consultants, which is completed as described expected to produce desired outcomes

Answer 16

Clinical Paths

Question 17

A written declaration of an improvement teams purpose

Answer 17

Charter

Question 18

Experienced healthcare professionals I eat doctors and nurses social workers who work with patients providers and ensures to coordinate medically necessary inappropriate healthcare services

Answer 18

Case managers

Question 19

Comparison of one’s own organization with other companies to learn about potential best practices

Answer 19

Benchmarking

Question 20

A framework for displaying system level performance measures; a component of a structured performance management system that lines in an organizations vision and mission with operational objectives

Answer 20

Balanced scorecard

Question 21

The health services research arm of the US Department of Health and Human Services; the lead federal agency for research on healthcare quality, cost, outcomes, and patient safety

Answer 21

Agency for healthcare research and quality

Question 22

Setting quality objectives and specifying operational processes and related resources needed to fill the objectives

Answer 22

Quality planning

Question 23

A process for monitoring and evaluating to use delivery and cost effectiveness of healthcare services

Answer 23

Utilization review

Question 24

The application of statistical methods to identify and control performance

Answer 24

Statistical process control

Question 25

Performance expectations established by individuals or groups

Answer 25

Standards

Question 26

A tool used to identify groups and individuals who will be affected by a process change and his participation and support our crucial to realizing successful outcomes

Answer 26

Stakeholder analysis

Question 27

A discipline methodology for process improvement that plays a wide set of tools following rigorous data analysis to identify sources of variation in performance and ways of reducing the variation; six sigma quality is a rate of fewer than 3.4 defects per 1 million opportunities

Answer 27

Six sigma

Question 28

Healthcare that is safe effective patient centered timely efficient and equitable

Answer 28

Six quality Aimed Institute of medicine

Question 29

An adverse event involving death or serious physical or psychological injury or risk care of that signals the need for immediate investigation and response

Answer 29

Sentinel event

Question 30

A structured process for identifying the underlying factors that caused an adverse event

Answer 30

Root cause analysis

Question 31

The process of defining analyzing and quantifying the hazards in a process which typically results in a plan of action undertaken to prevent the most harmful risks to minimize their consequences

Answer 31

Risk analysis

Question 32

An improvement model that supports repeated incremental improvements in a practice to optimize performance

Answer 32

Rapid cycle improvement

Question 33

Evaluation activities and ensuring compliance with the minimum quality standards semicolon used interchangeably with Quality Control to describe actions performed to ensure the quality of a product service or a process

Answer 33

Quality assurance

Question 34

Evaluation of patient’s medical and psychosocial needs for the purpose of determining the type of care they will need after discharge from a healthcare facility

Answer 34

Discharge planning

Question 35

The science of examining raw data with the purpose of drawing conclusions about that information

Answer 35

Data analytics

Question 36

A performance measurement project sponsored by the joint commission

Answer 36

Core measurement project

Question 37

Analyzing performance of various processes and improving them repeatedly to achieve quality objectives

Answer 37

Continuous quality improvement

Question 38

Systematically develop statements that health practitioners and patience make decisions about healthcare to be provided in specific clinical circumstances

Answer 38

Clinical practice guidelines