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Prince 2 > Quality Theme > Flashcards

Quality Theme Flashcards

1
Q

What is the Prince 2 quality definition?

A

The degree to which a set of inherent characteristics of a product, service, process, person, organisation, system or resource fulfils its requirements

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2
Q

What is the Prince 2 quality management definition?

A

The coordinated activities to direct and control an organisation with regard too quality

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3
Q

What is central to the quality?

A

Focus on products

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4
Q

In focusing on products, what do we need to ensure?

A

1) agreed customer quality expectations and acceptance criteria
2) Identify the project products
3) Define the products in product descriptions
4) Implement and track quality methods used throughout the project

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5
Q

What is the definition of “Customer Quality expectation”

A

A statement about the expected quality from the project, captured in the project product description

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6
Q

What is the definition of “acceptance criteria”

A

A list of criteria that the project product must meet before the customer accept It

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7
Q

What is quality planning?

A

1) Defines the projects products
2) Define the quality criteria
3) Define the quality method
4) Define the quality responsibilities

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8
Q

What is the purpose of Quality Planning?

A

1) Project board can agree expectations/acceptance criteria
2) Communicating agreements with the stakeholders
3) Baseline for the projects quality controls and tolerances

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9
Q

What is Quality Control and what does it involve?

A

Ensure the products are fit for purpose and meets the set criteria.

Implementing lessons we have learned.

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10
Q

What is recorded in the Quality Register?

A

The results of the quality checks from the Quality control.

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11
Q

What is the difference between Quality Assurance and Project Assurance?

A

Quality assurance is to check project is managedproperly and is up tocustomer standards. It is also independent of the project.

Project Assurance is a project board repsonsbility. It is not independent of the project.

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12
Q

What is included in a Quality Management Approach

A

1) The approach to quality
2) The approach to project assurance
3) The way quality will be communicated
4) The roles and responsibilities
5) Tailoring

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13
Q

Prince2 Minimum requirements for Quality Theme:

A

1) Define the quality management approach
2) Ensure the quality criteria for the products are specified in the product descriptions
3) Maintain quality records
4) Specify the customers quality expectations and acceptance crietia
5) Use lessons to inform planning

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14
Q

Which 2 products at a minimum must be used for the Quality Theme:

A

1) Quality management approach

2) Quality register

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15
Q

What is in the quality register?

A

1) Quality control results

2) Summary of all quality activities

3)Provide information for end project report and end stage reports

4) Unique reference for activities

5) Pointer to quality records

6) Summary of activities

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16
Q

When are CQE’s agreed?

A

During Starting Up a Project

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17
Q

What should CQE’s cover?

A

1) Quality requirements
2) Standards and processes
3) Quality management system
4) Assessment Measurements

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18
Q

Who should have a shared expectation of the CQE’s?

A

Senior User
Senior Supplier
Project Manager

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19
Q

What is a pre requisite to Acceptance Criteria?

A

Customer Quality Expectations

20
Q

Define Acceptance Criteria?

A

Measurable definitions of the attributes required for a set of products to be acceptable to stakeholders.

21
Q

Does CQE and Acceptance Criteria develop over time?

A

Yes

22
Q

What should happen if the CQE or acceptance criteria are changed over time?

A

Any change should pass through the change control process

23
Q

Define CQE

A

A statement about the quality expected form the project product, captured in the project product description

24
Q

Where are the CQS’s documented?

A

Project Product Description

25
Q

What wider document is the quality management approach captured in?

A

Project Initiation Document

26
Q

What are the two quality methods?

A

1) In process - during

2) Appraisal - after

27
Q

What does the quality review technique complement?

A

Product Descriptions

28
Q

What does the Project Product Description consist of?

A

1) Purpose of the product
2) Products it consists of
3) CQE’s
4) Acceptance criteria
5) Project Level quality tolerance

29
Q

Are Product descriptions mandatory?

A

Yes

30
Q

What is the aim of the Product Description?

A

TO provide enough detail to allow the team members and team manager to build the right product to the right standard

31
Q

What is a Product Description built up of?

A

1) Quality Specification’s for the product

2) Quality methods

32
Q

What are the 3 parts of the quality planning activity?

A

1) Define the quality management approach

2) Product descriptions

3) Quality register (Audit trail of quality events)

33
Q

What is a quality review

A

The checking of a completed product for errors

34
Q

Which process are quality reviews carried out?

A

Managing Product Delivery

35
Q

Where do the quality reviewers get their quality criteria for checking and reviewing from?

A

Product Description

36
Q

What are the 4 objectives of the Quality review?

A

1) Asses the product against the product description (set criteria)

2) Provide wider acceptance of the product

3) Confirm product is complete

4) Baseline product for change control

37
Q

What are the 3 steps of the quality review technique?

A

1) Review preparation

2) Review meeting agenda

3) Review follow up

38
Q

What is involved in “review preparation”?

A

1) Time and location of meeting.

2) Who will attend

3) Distribute copy of product

4) Asses against quality criteria

5) Prepare question list

39
Q

What is involved in the the “review meeting agenda”?

A

1) Review errors
2) Agree actions
3) Sign off of products
4) Document actions

40
Q

What are the results of a quality review?

A

Product is considered:

1) Complete

2) Conditionally complete (Subject to actions )

3) Incomplete

41
Q

What is involved in the Review follow up?

A

1) Completing actions

2) Communicating results

3) Filing records

42
Q

What are the quality review roles?

A

Chair

Presenter

Reviewer

Administrator

43
Q

What is the role of the Review “Chair”

A

Checks the product is ready for review

44
Q

What is the role of the Review “Presenter”

A

Introduces product

Represents the producers

45
Q

What is the role of the Review “Reviewer”

A

Reviews the product

46
Q

What is the role of the Review “administrator”?

A

Administrative support

Record results

Recommend actions

47
Q

Quality planning provides the definition of the required products with their ?, as a foundation for the project board agreement

A

quality criteria

Prince 2 (13 decks)

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