Random Flashcards

1
Q

Put these in order, from 7 to 1:

Transport, Application, Physical, Data, Presentation, Network, Session.

A
7 – Application Layer
6 – Presentation Layer
5 – Session Layer
4 – Transport Layer
3 – Network Layer
2 – Data/link Layer
1 – Physical Layer
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2
Q

What is the primary difference between TCP and UDP?

A

Whilst both are used for sending data over a network, TCP differs because a connection is
made between the devices looking to communicate prior to data being sent, with the
connection then closed at the end of communication. The delivery and integrity of the data
is checked with TCP. In UDP, this is not the case. Data is merely sent and there is nothing in
place to confirm or guarantee delivery, and the error checking capabilities are limited.

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3
Q

What is ARP & what level of the OSI model does ARP work at?

A

ARP stands for Address Resolution Protocol and is used to map IP addresses to MAC
addresses on a network. ARP can be said to be residing on Layer 2 of the OSI Model: the
Datalink Layer.

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4
Q

What protocol does traceroute use?

A

As with Ping, traceroute uses the ICMP protocol.

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5
Q

What is the range of “well-known” Layer 4 ports?

A) 0 – 1023
B) 0 – 5041
C) 1024 – 49151
D) 49152 – 65535
E) None of the above
A

Ports 0 – 1023 are defined as the well-known ports, therefore are reserved for specific use.

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6
Q

Which console would you use to create a new Active Directory user account?

A. Active Directory Sites and Services.
B. Active Directory Domains and Trusts.
C. Active Directory Users and Computers.
D. Active Directory Service Interfaces Editor

A

Active Directory Users and Computers

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7
Q

A member of the finance team is having some problems connecting to the network. You
look at the Network setting and everything looks okay but when you click on the
wireless to connect, it fails. How would you investigate the problem?

A

*Forget network and rejoin.
*MAC filtering - is the device blocked?
*Could the WIFI password have been changed?
*I would also see whether I was able to connect
myself with another machine, as this can help determine whether the problem resides with
the finance team computer, or the AP in general.
*Has the device ever been able to connect to the network?
*Is anyone else having issues?

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8
Q

What is BIOS?

A

BIOS is abbreviated as a basic input output system and present in all computers. The main purpose of the BIOS is that it ensures that all the components of the computer function together.

All details regarding the hardware components in the system are contained in the BIOS. Special software is another name offered to BIOS as it interfaces the main hardware components of the system with the operating system. The flash memory chip on the motherboard is where it is stored.

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9
Q

What are the hardware components of a desktop computer/laptop?

A

This is a basic technical interview question to test the basic knowledge of computers. The answer would be that the hardware components for desktop and laptop computers are the motherboard, processor, RAM, monitor, mouse, soundcard, keyboard, graphics, hard disk drive, power supply, and floppy disk drive.

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10
Q

Mention the difference between RAM and ROM?

A

RAM is a random access memory that use to store data temporarily. It is the data which the computer working presently. ROM called read-only memory which is a permanent type of memory storage for storage of important data. An example can the BIOS.

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11
Q

What would you do when audio is not working on the computer?

A

The answer to this technical question is to check the basic cable connections. The connections that lead from speakers to power must be checked. Finally, the device drivers can check out and also the volume control must check.

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12
Q

What are the things to do when a customer calls up that his computer is slow?

A

The IT officer first needs to check if the computer takes a long time to start. The next step would be to check if the computer is slow with just one application or completely. Then the system checked for viruses, spyware, and malware. And finally, the system to check for the space available in the hard disk drive.

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13
Q

Do you have an idea about the blue screen of death (BSOD)?

A

The indicant of a critical system problem called the blue screen of death where in this case the computer freezes completely. In such a situation it does not denote anything. The system can restart or booted in the safe mode to solve this issue.

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14
Q

What are the lights that are present on the modem and what do they indicate?

A

The lights on the modem are power light which indicates if the power is on or off. The link light is the next light which makes sure if the modem is getting the broadband signal from the ISP.

To ensure if the internet is working, data light utilized. Connectivity light ensures if the modem linked to the computer. These are the lights present in the modem and their functions.

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15
Q

PC Overheating

A

A heating PC slows down the whole system and leads to frequent crashes. Additionally, PC components may also get permanently damaged due to constant exposure to heat.

There are two main reasons your PC heats up, i.e. either the cooling system isn’t working properly or the PC is heating to the point your cooling system can’t handle it anymore. In either case, I have written a comprehensive article on different solutions to handle an overheating PC. Do check it out.

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16
Q

PC keeps disconnecting from WiFi

A

If your Wi-Fi is working fine but your PC keeps disconnecting from it, then your PC’s network card may not be receiving full power. Windows has a built-in power saver option that gives less power to the network card. You need to disable this feature:

Go to Advanced settings in the Power Options.

Here expand Wireless Adaptor Settings and then expand Power Saving Mode.

Set this to Maximum Performance.

17
Q

PC crashes before loading the OS

A

If your PC only shows manufacturer logo and then crashes right before it was supposed to load the operating system, then it’s a problem with RAM or hard disk. As the OS is unable to load, then either the RAM is corrupted and can’t hold the boot loader or the hard drive is damaged and can’t load data inside it.

If you have multiple RAM slots, then taking out each one of them one by one and starting the PC will help find the culprit. In the end, you will have to replace the corrupted RAM or the hard disk, whichever has the issue.

18
Q

Noisy hard drive

A

If you hear clicking or grinding sound from the hard drive, then it might be time to get a new one. Hard drives have a limited lifespan and loud sounds are the main sign of a near hard drive failure. You can use CrystalDiskInfo hard drive monitoring tool to check the health of your hard drive. The tool will tell you the current health of the hard drive with signs like “Good”, “Caution” or “Bad”.

You should back up all your data immediately and try to get another hard disk before this one fails on you.

19
Q

Blue Screen of Death - potential issues:

A

Corrupted drivers

A corrupt driver may be the cause of BSOD. To find that out, use the following steps:

Open Device Manager by typing devmgmt.msc in the Run.
Here expand each menu and look for a yellow triangle icon next to each driver.

If you find any, right-click on it and select Update Driver Software to update its driver.

  1. Too much pressure on the RAM

If you open too many programs that RAM can’t handle, then it may freeze the system and show BSOD. For that, you should either stop opening too many programs or upgrade the RAM.

Faulty hard disk

BSOD is also a sign of a dying hard disk, use the instructions in problem #11 above to identify hard disk problems.

Heating PC

Heating PC also leads to BSOD if too much pressure is put on the components. Use the instruction in problem #1 to solve it.

20
Q

Blank monitor

A

If your monitor isn’t showing anything, then this could be a problem with the monitor itself or the graphics card. You should connect the monitor to another PC to see whether the problem is with the PC or the monitor.

If the monitor isn’t powering on at all, then replace the power cable with a working one and see if it helps.

21
Q

Monitor goes black after few seconds

A

If the monitor goes black after few seconds of display, then it could be a problem with the color quality or screen adjustment. Press the auto-adjust button on your monitor to see if it fixes it. If not, then you will have to change display color from 32bit to 16 bit.

You can connect the PC to another monitor to adjust colors from your graphics card settings. Pressing the auto-adjust may show the display for few seconds. You can use this to your advantage and adjust the color while pressing auto-adjust.

22
Q

Keyboard issues

If your keyboard is making noise and won’t type repeated words properly, then there is no problem with the keyboard. You must have enabled toggle keys and filter keys in Windows settings that cause such a problem. To disable them:

A

Open the Control Panel and click on Ease of Access.

Here, click on Change how your keyboard works button.

Now uncheck the checkbox next to Toggle keys and Filter Keys to solve this problem.