Response Questions 2 Flashcards
(2 cards)
1
Q
- One of your work colleagues has encountered a problem (installation error) during the installation of new computer software needed for the accounting department and you were asked to help solving the problems.
A. Explain what approach you would take to solve this problem.
A
Begin by gathering information about the installation error, including any error messages, system specifications, and steps taken during the installation. Understand the context and requirements of the accounting software. Adopt a systematic and patient approach to troubleshoot the problem.
2
Q
- One of your work colleagues has encountered a problem (installation error) during the installation of new computer software needed for the accounting department and you were asked to help solving the problems.
B. What steps would you take to solve the problem?
A
- Identify the Problem:
• Gather information about the installation error. Understand the symptoms and context. - Establish a Theory of Probable Cause:
• Analyze the information gathered to formulate a hypothesis about what might be causing the installation error. - Test the Theory to Determine Cause:
• Conduct tests to validate or invalidate the hypothesis. This may involve reinstalling the software, checking system requirements, or examining error logs. - Establish a Plan of Action to Resolve the Problem and Implement the Solution:
• Develop a plan to address the identified cause. This may include adjusting system settings, updating drivers, or seeking assistance from software support. - Verify Full System Functionality and Implement Preventative Measures:
• Confirm that the accounting software is now installed correctly. Implement measures to prevent similar installation errors in the future, such as updating documentation or creating installation guidelines. - Document Findings, Actions, and Outcomes:
• Keep detailed records of the problem, the steps taken during troubleshooting, and the final resolution. This documentation serves as a reference for future troubleshooting and knowledge sharing.
