Revision 2.6

Question 1

Software troubleshooting

Answer 1

Logs -

Installable Tools -

Baselines -

Question 2

Logs

Answer 2

Explanation

Records of previous issues and their resolution
What common problems do they solve?

To identify the a problem that has occurred in the past

Question 3

Installable Tools

Answer 3

Explanation
Virus checkers, software patches
What common problems do they solve?
To remove or contain a virus and or software.

Question 4

Baselines

Answer 4

Explanation
Snapshots of networks and the way they act normally.
What common problems do they solve?
To see how the network worked before the problem.

Question 5

Documentation

Answer 5

Logs -

Manuals -

Test results-

Question 6

Logs

Answer 6

used to record events or activities that occur within a computer system, application, or program

Question 7

Manuals

Answer 7

Written information or illustrations that describe, explain, or instruct users on the use, design, implementation, and maintenance of a software program, system, or component

Question 8

Test results

Answer 8

This is when you document the findings of a test by recording your observations, actions and result of troubleshooting performed.