Rules Of Hospitality Flashcards Preview

JF Broken Spanish Study > Rules Of Hospitality > Flashcards

Flashcards in Rules Of Hospitality Deck (40):
1

The guest is…

Always right.

2

Be positive and personable…

Not negative and stoic.

3

Treat all guests as if…

They were guests in your own home.

4

Greet the guests…

Before they greet you.

5

Always maintain…

Eye contact with your guest.

6

Smiles are…

Better than frowns.

7

If something is just fine or OK…

We have missed the mark.

8

Feedback…

Positive or negative, is our only measurement.

9

Two words…

Accommodate Them! (Give them what they want!)

10

Always give the right-of-way…

To the guest.

11

Don't let your problems…

Become the guest's problems.

12

Suggest…

Don't push or up sell. No one wants to feel taken advantage of.

13

When taking orders…

Write it down. It is better to record everything then look cool and risk having to ask again.

14

Treat your guests…

Like they want to be treated, not how you want to treat them.

15

Everyone deserves…

The best.

16

Guess like to feel…

Important. (Hint: THEY ARE)

17

With everything we do…

We must always have the guest in mind.

18

If the guest is in a hurry…

Then you should be too. If the guest is looking to take their time, slow it down.

19

We are here for the guests…

The guests aren't here for us.

20

Comfort the guest…

Do not intimidate.

21

Observe and…

Anticipate their needs.

22

Adjust the temperature of the room…

For the guest, not the staff. Pay attention to the signals: shivering and sweating

23

It is fun to have a cocktail…

At the bar before dinner.

24

A guest is not here to be…

Educated, they are here to eat, drink and relax.

25

There is no such thing as…

A stupid question.

26

Three more words…

MAKE IT HAPPEN!!!

27

Always walk…

Guests to their table. If someone new is joining, don't just point, take them in.

28

When possible, walk guests…

To the bathroom.

29

It is up to the guest if they want to…

Transfer their bar check or settle with the bartender. Give them the option.

30

We will do anything in our power…

To never say no.

31

The guests return visit…

Is our upsell

32

If they are not interested…

Quit talking.

33

If you remember them…

The guest will feel special.

34

Today's first timers…

Are tomorrow's regulars.

35

Hospitality doesn't…

Remain within the four walls of a restaurant. Go the extra mile.

36

Don't invade…

The guest's space.

37

Don't discuss or count…

Money or tips in front of guests.

38

Be…

Sincere, genuine, warm and friendly.

39

If there is ever a question…

Refer to rule number one. (The guest is always right.)

40

Act as if you only have one…

Table. To the guest, their table is all that matters.