Flashcards in Scenarios Deck (7)
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1
Q
Slow Pick Up
A
- Apologize
- Free Upgrade
- 10% Discount
2
Q
Wrong Size Vehicle
A
- Tell customer will give them a call when car is available
- 10% off
3
Q
Wrong Color of Vehicle
A
- Do switch out
- Give call when available
4
Q
Mechanical Problems
A
-Have customer switch out at a branch nearby
5
Q
Dirty Vehicle
A
- Offer Upgrade
- Offer 10% off
6
Q
Dress Code Violation
A
- Do you think it is within dress code?
- Our business dress code is very formal and conservative.
- Here is the dress code of what to wear and what we cannot wear
- Do I have your commitment?
- I would like you to send me an email stating that I have you commitment and that you understand the dress code.
7
Q
Grooming Violation for Men
A
- What happened?
- Buy extra set of razors
- I will personally call you when I wake up to make sure you shave before work.