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Flashcards in Scenarios Deck (7)
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1
Q

Slow Pick Up

A
  • Apologize
  • Free Upgrade
  • 10% Discount
2
Q

Wrong Size Vehicle

A
  • Tell customer will give them a call when car is available

- 10% off

3
Q

Wrong Color of Vehicle

A
  • Do switch out

- Give call when available

4
Q

Mechanical Problems

A

-Have customer switch out at a branch nearby

5
Q

Dirty Vehicle

A
  • Offer Upgrade

- Offer 10% off

6
Q

Dress Code Violation

A
  • Do you think it is within dress code?
  • Our business dress code is very formal and conservative.
  • Here is the dress code of what to wear and what we cannot wear
  • Do I have your commitment?
  • I would like you to send me an email stating that I have you commitment and that you understand the dress code.
7
Q

Grooming Violation for Men

A
  • What happened?
  • Buy extra set of razors
  • I will personally call you when I wake up to make sure you shave before work.