Section 2 Flashcards
(30 cards)
Timothy works in the graphic arts departments and has received approval to upgrade his video card. The card has arrived, and you are ready to begin the upgrade by replacing the old video card with the new one in his workstation.
To ensure your personal safety, which of the following should you do FIRST?
Answer
Remove jewelry.
Put on safety glasses.
Disconnect power.
Place the computer on an ESD mat.
Disconnect Power
Your U.S.-based company has recently purchased an old office building where employees are being assigned to work. As you are setting up the employees’ desktop computers, you come to one location where the nearest wall outlet has only two prongs. All of the metal-enclosed desktop computers have three-prong cords.
Which of the following is the BEST way to proceed with that particular desktop computer?
Find a different outlet that uses three prongs.
Purchase an adapter that converts the three-prong cable to two prongs.
Use the existing cord, but remove the grounding prong, as it is not required.
Get a new power cord with two prongs to match the wall outlet.
Find a Different Outlet that uses Three prongs
In which of the following situations should you NOT use an ESD wrist strap?
When working with high-voltage components.
When replacing worn or frayed power cords.
When wearing jewelry.
When replacing memory modules.
When working with high-voltage components
To improve the safety of your location and comply with regulations regarding work environments with hazardous materials, you have been assigned to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop.
How should you obtain these documents?
Get them from your local workers’ safety insurance office.
Ask your manager for them.
Download them from the chemical manufacturer’s websites.
Write them yourself after researching the issues.
Download them from the Chemical Manufacturer’s website
Which of the following devices can store large amounts of electricity, even when unplugged?
CRT monitor
DVD optical drive
Hard disk drive
LCD monitor
CRT Monitor
Jeannette’s workstation is overheating. She decides to open the workstation and clean any accumulated dust to see if it helps with the overheating issue.
Which of the following can Jeannette safely do to remove dust? (Select two.)
Use a lint-free cloth and cleaning solvent to remove all dust accumulation.
Remove the power supply to do detailed cleaning.
Use short bursts of compressed air to clean delicate components.
Use a continuous stream of compressed air to clean all components.
Use a special vacuum to clean dust from all hardware components.
Use Short Brusts of compressed air to clean delicate components
Use a special vacuum to clean dust from all hardware components
Jeannette’s workstation is overheating. She decides to open the workstation and clean any accumulated dust to see if it helps with the overheating issue.
Which of the following can Jeannette safely do to remove dust? (Select two.)
Answer
Use a lint-free cloth and cleaning solvent to remove all dust accumulation.
Remove the power supply to do detailed cleaning.
Use short bursts of compressed air to clean delicate components.
Use a continuous stream of compressed air to clean all components.
Use a special vacuum to clean dust from all hardware components.
10 volts
Which of the following is a myth regarding electrostatic discharge (ESD)?
Sitting down or standing up from a chair can create static electricity.
Simply touching an object can create static electricity. You do not have to rub the object.
Most often, ESD degrades computer components, and they fail at a later date.
If you can’t feel ESD, the surge is not sufficient to harm computer components.
If you can’t feel ESD, the surge is not sufficient to harm computer components.
You work for a store that sells and repairs computers. Due to the room’s layout, while repairing computers, you must walk from one side of the carpeted room to the other frequently.
Which of the following would BEST protect you from static electricity buildup?
Self-grounding
ESD wrist strap
ESD mat
ESD heel strap
ESD Wrist strap
You work for a store that sells and repairs computers. Due to the room’s layout, while repairing computers, you must walk from one side of the carpeted room to the other frequently.
Which of the following would BEST protect you from static electricity buildup?
Answer
Self-grounding
ESD wrist strap
ESD mat
ESD heel strap
Anti-static mat
Metal area on the computer case
You work for a large company that has over 1,000 computers. Each of these computes uses a wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries. When these batteries can no longer power the intended device, you need to decide what to do with them.
Unless otherwise dictated by your local authorities, which of the following would be the EASIEST way to deal with these batteries?
They must be sent to hazardous waste collection.
They can be recharged.
They must be stored onsite until they expire.
They can be thrown in the trash.
They can be thrown in the trash
Your company has a plan in place to upgrade each employee’s laptop computer to a newer model every three years. As a result, you often have old laptop batteries.
Unless otherwise dictated by your local authorities, which of the following is the BEST way to deal with these types of batteries?
They must be stored on-site until they expire.
They must be recycled.
They can be thrown in the trash.
They can be recharged.
They must be Recybled
Which of the following components require special disposal procedures to comply with environmental guidelines?
Video card
Hard disk drive
Motherboard
Notebook battery
notebook battery
Katy is a IT engineer who is responsible for maintaining the environment in her company data center in San Francisco.
While swapping motherboards in a server in the data center, she notices that the original motherboard is showing signs of corrosion.
Which of the following is the BEST solution to resolve the corrosion issue?
Check and clean all corroded server motherboards.
Replace motherboards in the servers more frequently.
Run a diagnostic check on all servers to make sure they are functioning properly.
Decrease the humidity in the data center.
Decrease the humidity in the data center
What is the BEST way to dispose of printer cartridges?
Place them in the regular trash.
Return them to the manufacturer for recycling.
Deliver them to a local recycling facility.
Place them in a standard recycling bin.
Return them to the manufacturer for recycling
What method is used to ensure proper ventilation in a server room?
Internal cooling systems
Internal fans
Maintaining a steady temperature
Hot and cold aisles
Hot and cold aisles
Your company provides testing services that help customers identify and resolve performance issues with their software and e-commerce sites before they go live. To perform accurate testing, a large number of computers are required, sometimes numbering in the hundreds.
Recently, you have noticed that the lights in the testing lab seem dimmer than normal and sometimes flicker.
Which of the following electrical terms BEST describes the condition you are most likely experiencing
Blackout
Power surge
Brownout
Power spike
Brownout
Which of the following device types should be plugged into a surge-protected-only outlet on a UPS unit and not a battery backup outlet?
Secondary LCD monitor
Inkjet printer
External hard disk drive
Laser printer
Laser printer
Which of the following device types should be plugged into a surge-protected-only outlet on a UPS unit and not a battery backup outlet?
Secondary LCD monitor
Inkjet printer
External hard disk drive
Laser printer
Protect from over-voltages
Conditions the power signal
Your company resides in an area with rapid growth in both the corporate and residential areas surrounding your office. As such, your company has been experiencing several brownouts due to power grid problems (too much demand and not enough electricity). Fearing that your computers (especially the servers) could be damaged by these brownouts, your manager has asked you to find a solution to this problem.
Which of the following would be the BEST device to recommend to your manager for computer protection?
Power strips
UPS
Surge suppressor
GFCI
UPS
You are the PC technician for a company. An employee has gone to a meeting while you fix the computer in her office. She accidentally left a report open next to her computer. It states that a friend of yours in accounting will be submitted for review if their poor work performance continues.
Which of the following is the BEST action to take?
Answer
Tell your friend about the report you saw and whose desk it was on.
Give your friend a heads up about what you found, but don’t tell them how you got the information.
Ignore the paper and tell no one of its contents.
Tell your fellow PC technicians about what you saw and let them decide what to do with the information.
Ignore the paper and tell no one of its contents.
As you arrive on-site to fix an issue, you are met by a frantic employee who immediately details how critical the issue is and how important it is to fix it as quickly as possible. Having seen this same issue many times, you say to the customer, “Stop worrying. I know what I’m doing.”
Which of the following professionalism principles are you failing to follow?
Answer
Avoid being judgmental.
Avoid an argument with the customer.
Maintain a positive attitude.
Avoid dismissing customer problems.
Avoid dismissing customer problems.
You have responded to a call from a customer who is having problems with his computer. After troubleshooting the problem, you discover the switch on the power strip was off. After switching it on, all of the components and their functionality return to normal.
Which of the following is the BEST way to explain the solution to the customer?
Answer
“Next time you need to call, check this power strip switch. It was turned off. That’s why nothing worked. If I were you, I would have checked this first and saved both of us time.”
“All I did was flip the power strip switch on. You probably bumped it by accident. And that accident just cost you about $80. But don’t feel bad, accidents happen to everyone. Although, this one could have been easily avoided.”
“I found this power strip switch in the off position. Now that it’s on, it looks like everything is working. It appears as though that was the problem. Can you confirm that the problem has been resolved?”
“That was probably the easiest problem I’ve ever fixed. I am surprised you had to call in. Thanks for making my day! All I had to do was flip this little switch. You’re good to go.”
“I found this power strip switch in the off position. Now that it’s on, it looks like everything is working. It appears as though that was the problem. Can you confirm that the problem has been resolved?
Listen to exam instructions
A user asks you to perform a task that you do not know how to do and is not in the scope of your job duties.
What is the BEST way to respond to this situation?
Answer
Explain to the user that this is not a task you can perform, but you will do your best to contact someone who can perform the task.
Tell the user that they will need to find someone else to take care of their problem.
Tell the user it isn’t in your job description and move on with your current task.
Try to perform the task by yourself.
Explain to the user that this is not a task you can perform, but you will do your best to contact someone who can perform the task.
