Service Catalogs Flashcards
(7 cards)
Where can you create one or multiple catalogs of products and shared services that your organization offers?
Service Catalog application
How products and services are organized in a catalog?
They are organized into categories and subcategories
From where users can see the service catalog?
From Service Portal
From where the system administrator can see their catalogs?
All > Service Catalog > Catalog Definitions > Maintain Items
What is the fulfilment process?
Defines what happens when someone orders an item or requests a service from a catalog
Specifies he various people and groups required to perform a series of tasks to fulfil the request
Where can you create a catalog item and item templates and view the available catalog items and item templates?
Catalog Builder
What are the two options to define the fulfillment process for a service catalog item?
Flow
Workflow
