Service Value Chain (SVC)
Operating model that outlines the key activities required to demand and facilitate value realization through the creation and management of product and services.
(SVC) - Plan
Ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.
(SVC) - Improve
Ensure the continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
(SVC) - Engage
Provide a good understanding of stakeholder needs, transparency, and continual engagement as well as good relationships with all stakeholders.
(SVC) - Design and transition
Activity to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market.
(SVC) - Obtain/build
Activity to ensure that service components are available when and where they are needed and meet agreed-upon specifications.
(SVC) - Deliver and support
Activity to ensure that services are delivered and supported according to agreed-upon specifications and stakeholders’ expectations.
