Service Value Chain

Question 1

Service Value Chain (SVC)

Answer 1

Operating model that outlines the key activities required to demand and facilitate value realization through the creation and management of product and services.

Question 2

(SVC) - Plan

Answer 2

Ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.

Question 3

(SVC) - Improve

Answer 3

Ensure the continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

Question 4

(SVC) - Engage

Answer 4

Provide a good understanding of stakeholder needs, transparency, and continual engagement as well as good relationships with all stakeholders.

Question 5

(SVC) - Design and transition

Answer 5

Activity to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market.

Question 6

(SVC) - Obtain/build

Answer 6

Activity to ensure that service components are available when and where they are needed and meet agreed-upon specifications.

Question 7

(SVC) - Deliver and support

Answer 7

Activity to ensure that services are delivered and supported according to agreed-upon specifications and stakeholders’ expectations.