Speaking To Customer Flashcards
1
Q
What you are saying is inaccurate
A
I appreciate the input, but actually, the information you’ve been provided with isn’t quite accurate
2
Q
I never said that
A
I understand your frustration, but I assure you, that is not something I said
3
Q
I’m trying to help you, so stop being nasty
A
I genuinely want to assist you, so let’s work together to find a solution. Your cooperation is appreciated