Laptop Problems
Battery Life
Limited Conectors
Hard to upgrade
Expensive
Laptop Good
Convenicence
Same as desktop
Portable
Battery Life
Trobleshotting
- Identify the problem
- Probablecause list
- Test
- Establish a plan to develop the sloution
- Verify full system functionality
- Document
Storage
Floppy- 1.44MB- Miniberg
Tape
Flash/Thumb/Jump drive
USB Exterral SATA drive
CD-R, CD-RW- 800MB
DVD-R, DVD-RW- 4.7GB
BluRay- 25GB
Security
start at the Door
Security
Authenticate
Know- UN/PW
Are- Biometeics
Have- Card (RFID)
Security Data
Backup
Raid- Redundancy
Clustering
Malware
(Malicious Software)
Adware- popup
Virus- Human Interaction
Worm- Self replication
Trojon- Disgused as something desirable
Spayware- Keylogger (records keystrokes)
Phishing
Firewall
Keep hackers out
Keeps people from going out
Block
- port
- IP address
- Mac address
- Domain
- Content
Anti-malware
McAfee
Norton
Grisoff-AVG
Avast!
Windows Defender
Avira
Trend Micro
Malware bytes
Safety Produres
ESD Mat
ESD wriststraps
Power off
Hair
Tie/Scard
Lifting with knees
Proper storage- AS bag
Discharge Capacitors
Envioronmental Impact
MSDS
Humidity
Heat sources
Temperature (Cool & Dry)
Power Surge
Particulate Matter
Communication & Professionalism
Leave Personal at home
Avoid People who gossip
Avoid Jargon/Slang
Patience
Listen- not interrupt
Don’t Argue/Trivialize/Condescend/Judge
Follow-up/Thanks
Documentation
DVI
VGA
USB
RJ-11
RJ-45
Molex
Mini Berg
p1 power
sata power
HDMI
Firewire
Which type of printer uses a ribbon?
Impact
Which type of printer uses positive and negative charges?
Laser
Which type of printer has the ink in the paper
Thermal
Which type of printer boils the ink to get it in the paper
Inkjet
What is the normal Aspect Ratio
4:3
Name 3 Monitor connectors
VGA, HDMI, DVI
What is a GPU?
Graphics Processing Unit
What device will render the video?
The video card
What does BIOS stand for?
basic input/output system
Name 4 setting you might find in CMOS
Bootup Setting
Data and time
Look at ram
Look at harddrive
The term______ refers to the speed at which different componets connect to the motherboard.
Bus speed
What is the technical term for the static electricity discharfe that could harm electronic componets
ESD
What loses it contents when you shut down the computer
RAM
Which printer is the best solution for printing on multipart forms?
Impact
Which is the most recent an d commonly used printer interface
USB
The_____ bus connects the RAM to the CPU
Address
What is the best practice to amek sure your data is safe?
Scheduled Backup
Which of the following is a Layer 3 device
Router
Which of the following is a Layer 2 device
Switch
Which of the following is a Layer 1 device
Hub
What are the connectors for Fiber-Optic called?
SC/ST
What is the connector fot CAT 5 Ethernet Cable?
RJ-45
What do you use as redundancy for you Hard Drives?
RAID
What is it called when you get an email asking for you bank account number?
Phishing
What is it when someone is recording you keystrokes?
Spy-ware
This is a virus disguised as something alluring
Trojan
What is to when you try to prove you are who you say you are?
Authentication
Where does security start?
At the door
What do you use to keep hackers off your network?
Firewall
What do you use to block content from your employees
Firewall
Wireless
Radio
Bluetooth
Infrared
Microwaves
TCP/IP
IP address- 32 bit
Class A
1-126
Class B
128-191
Class C
192-224
Classless
CIDR,VLSM
Subnet Mask
32 bit
TCP/IP
Versions
IPv4 32
IPv6 128
Protocols
DHCP
Auto IP address
Protocols
TCP
Transmission control Protocols
Protocols
SMTP
port 25
Protocols
Pop3
port 110
Protocols
telnet
port 23
Protocols
FTP
port 21
Protocols
HTTP
port 80
Protocols
DNS
port 53
Sharing
Communication, files, printer/fax, database, application