Support Flashcards
Compare AWS Support plans and identify their key features and use cases. (14 cards)
A newly founded tech startup is looking for a program that offers AWS credits, training, technical support, and other resources to help them build their business.
Which AWS program would be the best fit for them?
- AWS Educate
- AWS Activate for Startups
- AWS Marketplace
- AWS Partner Network
2. AWS Activate for Startups
AWS Activate for Startups is the correct answer because this program is specially designed to provide startups with the low-cost, easy-to-use infrastructure needed to scale and grow. It offers a host of benefits including AWS credits, training, technical support, and other resources which can aid startups in building their business successfully.
- AWS Educate is incorrect because this program is primarily targeted at the educational sector, providing students and educators with the resources needed to accelerate cloud-related learning.
- AWS Marketplace is incorrect because it is a digital catalog that helps customers find, buy, deploy, and manage third-party software, services, and data. While it can be a resource for a startup, it doesn’t offer the range of benefits that AWS Activate for Startups does.
- AWS Partner Network is incorrect because it is aimed at helping APN Partners to build successful AWS-based businesses or solutions by providing business, technical, marketing, and go-to-market support. It is more suited for established companies or businesses that are partnering with AWS, rather than startups looking to build their business.
Reference:
Grow your startup with AWS
A small business owner who is not tech-savvy is looking to find AWS certified experts for a short-term project. They need a service that can help them connect with professionals who can offer advice and help implement AWS solutions quickly.
Which AWS service should they use?
- AWS Training and Certification
- AWS IQ
- AWS Support
- AWS Marketplace
2. AWS IQ
AWS IQ is the correct answer because it is designed to help customers find AWS certified third-party experts for on-demand help. Through AWS IQ, business owners can find, communicate with, and hire AWS experts quickly and securely to help them implement AWS solutions and projects, making it the best fit for the scenario described.
- AWS Training and Certification is incorrect because, while it does help in learning and understanding AWS services better, it does not facilitate the process of connecting customers with AWS experts for project implementation.
- AWS Support is incorrect because, although it provides a range of resources and tools to help customers build, deploy, and manage applications on AWS, it doesn’t offer the feature to connect directly with certified AWS experts for personalized project assistance.
- AWS Marketplace is incorrect because it mainly serves as a platform to find, buy, deploy, and manage third-party software, services, and data, and does not focus on connecting customers with AWS certified experts for project consultation and implementation.
Reference:
AWS IQ
What is a specific benefit of an Enterprise Support plan?
- Included Technical Support Manager
- Included AWS Solutions Architect
- Included Cloud Support Associate
- Included Technical Account Manager
4. Included Technical Account Manager
Only the Enterprise Support plan gets a Technical Account Manager (TAM).
You do not get an AWS Solutions Architect with any plan.
Cloud Support Associates are provided in the Developer plan.
There’s no such thing as a Technical Support Manager in the AWS support plans.
- Included Technical Support Manager is incorrect as explained above.
- Included AWS Solutions Architect is incorrect as explained above.
- Included Cloud Support Associate is incorrect as explained above.
Reference:
Compare AWS Support Plans
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A user has an AWS account with a Business-level AWS Support plan and needs assistance with handling a production service disruption.
Which action should the user take?
- Contact the dedicated Technical Account Manager
- Contact the dedicated AWS Concierge Support team
- Open a business-critical system down support case
- Open a production system down support case
4. Open a production system down support case
The Business support plan provides a service level agreement (SLA) of < 1 hour for production system down support cases.
- Contact the dedicated Technical Account Manager is incorrect. The dedicated TAM only comes with the Enterprise support plan.
- Contact the dedicated AWS Concierge Support team is incorrect. The concierge support team only comes with the Enterprise support plan.
- Open a business-critical system down support case is incorrect. The business-critical system down support only comes with the Enterprise support plan.
Reference:
Compare AWS Support Plans
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Which team is available to support AWS customers on an Enterprise support plan with account issues?
- AWS Technical Support
- AWS Billing and Accounts
- AWS Concierge
- AWS Technical Account Manager
3. AWS Concierge
Included as part of the Enterprise Support plan, the Support Concierge Team are AWS billing and account experts that specialize in working with enterprise accounts.
- AWS Technical Support is incorrect as this is not the name of the team.
- AWS Billing and Accounts is incorrect as the Support Concierge Team fulfil this role.
- AWS Technical Account Manager is incorrect. The Technical Account Manager provides expert monitoring and optimization for your environment and coordinates access to other programs and experts.
Reference:
Compare AWS Support Plans
Save time with our AWS cheat sheets.
An organization is migrating to AWS Cloud. During the migration, the company needs consulting and guidance on its applications. Upon completion of the migration, the company requires a response within 30 minutes in the event of a business-critical system failure.
Which AWS Support plans meet these requirements?
(Select TWO.)
- AWS Enterprise Support
- AWS Enterprise On-Ramp Support
- AWS Developer Support
- AWS Basic Support
- AWS Business Support
1. AWS Enterprise Support
2. AWS Enterprise On-Ramp Support
AWS Enterprise Support is a support plan which provides a less than 15 minutes response time for business-critical system failure, and AWS Enterprise On-Ramp provides a less than 30 minutes response time for business-critical system failure.
- AWS Developer Support is incorrect. AWS Developer Support is a support plan which provides a less than 12-hour response time for system impaired cases and has no guarantee on business-critical system down.
- AWS Basic Support is incorrect. The only support you can get via business support is for billing queries.
AWS Business Support is incorrect. AWS Business Support is a support plan which provides a less than 1 hour response time for production system impaired cases and has no guarantee on business-critical system down.
Reference:
Compare AWS Support Plans
Save time with our AWS cheat sheets.
A small business owner who is not tech-savvy is looking to find AWS certified experts for a short-term project. They need a service that can help them connect with professionals who can offer advice and help implement AWS solutions quickly.
Which AWS service should they use?
- AWS Training and Certification
- AWS IQ
- AWS Support
- AWS Marketplace
2. AWS IQ
AWS IQ is the correct answer because it is designed to help customers find AWS certified third-party experts for on-demand help. Through AWS IQ, business owners can find, communicate with, and hire AWS experts quickly and securely to help them implement AWS solutions and projects, making it the best fit for the scenario described.
- AWS Training and Certification is incorrect because, while it does help in learning and understanding AWS services better, it does not facilitate the process of connecting customers with AWS experts for project implementation.
- AWS Support is incorrect because, although it provides a range of resources and tools to help customers build, deploy, and manage applications on AWS, it doesn’t offer the feature to connect directly with certified AWS experts for personalized project assistance.
- AWS Marketplace is incorrect because it mainly serves as a platform to find, buy, deploy, and manage third-party software, services, and data, and does not focus on connecting customers with AWS certified experts for project consultation and implementation.
Reference:
AWS IQ
What is a specific benefit of an Enterprise Support plan?
- Included Technical Support Manager
- Included AWS Solutions Architect
- Included Cloud Support Associate
- Included Technical Account Manager
4. Included Technical Account Manager
Only the Enterprise Support plan gets a Technical Account Manager (TAM).
You do not get an AWS Solutions Architect with any plan.
Cloud Support Associates are provided in the Developer plan.
There’s no such thing as a Technical Support Manager in the AWS support plans.
- Included Technical Support Manager is incorrect as explained above.
- Included AWS Solutions Architect is incorrect as explained above.
- Included Cloud Support Associate is incorrect as explained above.
Reference:
Compare AWS Support Plans
Save time with our AWS cheat sheets.
A user has an AWS account with a Business-level AWS Support plan and needs assistance with handling a production service disruption.
Which action should the user take?
- Contact the dedicated Technical Account Manager
- Contact the dedicated AWS Concierge Support team
- Open a business-critical system down support case
- Open a production system down support case
4. Open a production system down support case
The Business support plan provides a service level agreement (SLA) of < 1 hour for production system down support cases.
- Contact the dedicated Technical Account Manager is incorrect. The dedicated TAM only comes with the Enterprise support plan.
- Contact the dedicated AWS Concierge Support team is incorrect. The concierge support team only comes with the Enterprise support plan.
- Open a business-critical system down support case is incorrect. The business-critical system down support only comes with the Enterprise support plan.
Reference:
Compare AWS Support Plans
Save time with our AWS cheat sheets.
Which team is available to support AWS customers on an Enterprise support plan with account issues?
- AWS Technical Support
- AWS Billing and Accounts
- AWS Concierge
- AWS Technical Account Manager
3. AWS Concierge
Included as part of the Enterprise Support plan, the Support Concierge Team are AWS billing and account experts that specialize in working with enterprise accounts.
- AWS Technical Support is incorrect as this is not the name of the team.
- AWS Billing and Accounts is incorrect as the Support Concierge Team fulfil this role.
- AWS Technical Account Manager is incorrect. The Technical Account Manager provides expert monitoring and optimization for your environment and coordinates access to other programs and experts.
Reference:
Compare AWS Support Plans
Save time with our AWS cheat sheets.
An organization is migrating to AWS Cloud. During the migration, the company needs consulting and guidance on its applications. Upon completion of the migration, the company requires a response within 30 minutes in the event of a business-critical system failure.
Which AWS Support plans meet these requirements?
(Select TWO.)
- AWS Enterprise Support
- AWS Enterprise On-Ramp Support
- AWS Developer Support
- AWS Basic Support
- AWS Business Support
1. AWS Enterprise Support
2. AWS Enterprise On-Ramp Support
AWS Enterprise Support is a support plan which provides a less than 15 minutes response time for business-critical system failure, and AWS Enterprise On-Ramp provides a less than 30 minutes response time for business-critical system failure.
- AWS Developer Support is incorrect. AWS Developer Support is a support plan which provides a less than 12-hour response time for system impaired cases and has no guarantee on business-critical system down.
- AWS Basic Support is incorrect. The only support you can get via business support is for billing queries.
AWS Business Support is incorrect. AWS Business Support is a support plan which provides a less than 1 hour response time for production system impaired cases and has no guarantee on business-critical system down.
Reference:
Compare AWS Support Plans
Save time with our AWS cheat sheets.
Which AWS Support plan provides access to architectural and operational reviews, as well as 24/7 access to Cloud Support Engineers through email, online chat, and phone?
- Basic
- Business
- Developer
- Enterprise
4. Enterprise
Only the enterprise plan provides Well-Architected Reviews and Operational Reviews. 24/7 access to Cloud Support Engineers through email, online chat, and phone is offered on the business and enterprise plans.
- Basic is incorrect. Basic only includes: 24x7 access to customer service, documentation, whitepapers, and support forums.
- Business is incorrect as it does not provide access to architectural and operational reviews.
- Developer is incorrect as you get support from Cloud Support Associates, not Engineers and also do not get access to architectural and operational reviews.
Reference:
Compare AWS Support Plans
Save time with our AWS cheat sheets.
Which AWS program can help an organization to design, build, and manage their workloads on AWS?
- APN Consulting Partners
- APN Technology Consultants
- AWS Business Development Manager
- AWS Technical Account Manager
1. APN Consulting Partners
APN Consulting Partners are professional services firms that help customers of all sizes design, architect, build, migrate, and manage their workloads and applications on AWS. Consulting Partners include System Integrators (SIs), Strategic Consultancies, Agencies, Managed Service Providers (MSPs), and Value-Added Resellers (VARs).
None of the other options are AWS Programs that can assist a customer with the design, build and management of their workloads.
Reference:
AWS Partner Paths
Which AWS support plans provide 24x7 access to customer service?
- Basic
- Business
- Developer
- All plans
4. All plans
All support plans provide 24×7 access to customer service, documentation, whitepapers, and support forums.
Reference:
Compare AWS Support Plans
Save time with our AWS cheat sheets.
