System Implementation and Business Strategy Flashcards Preview

CIMA E1 > System Implementation and Business Strategy > Flashcards

Flashcards in System Implementation and Business Strategy Deck (18):
1

What are the main steps in implementing an Information System?

Installation
Testing
Staff Training
File Conversion
Changeover

2

What areas should the testing strategy cover?

Strategy approach - Make a strategy
Test plan - make a plan of action
Test design - explain the deign of the tests
Performing tests - creating procedures for the tests
Documentation - results to be documented
Retesting - Procedures for retesting

3

What are the four stages of testing?

System logic
Program testing
System testing
User acceptance testing

4

What is the difference between unit testing and unit integration testing?

Unit testing is testing one function or part of a program to ensure it operates correctly and unit integration testing is testing two or more software units to ensure they work together

5

What are the limitations of software testing?

Poor testing processes
Inadequate time
Future requirements not anticipated
Inadequate test data
Software changes inadequately tested

6

What types of user training is there?

Individual training (at desk)
Classroom training
CBT
Case studies and exercises
Software reference materials

7

What are the factors for user training?

Time available
Software complexity
User skill levels
Facilities available
Budgets

8

What are the different checks in File conversions?

One to one checking
Sample checking
Built is data validation
Control totals and reconciliations

9

What are the types of changeover?

Direct (Big Bang)
Parallel running
Pilot Operation (part of the system run parallel)
Phased or modular changeover

10

What are the user change experience Torrington and Weightman 1994 identified?

Imposition = Initiated by someone else = Resistance
Adaption = Change in attitude because of others = Uncertainty
Growth = A response to opportunities = Delight
Creativity = controls the change process = Excitement

11

What are the types of reactions to change?

Acceptance
Indifference
Passive Resistance
Active Restistance

12

What are John Hunts types of responses from Management?

Pleas of ignorance (need more info)
Delayed Judgement (lets wait and see)
Defensive stances (Not going to work)
Displaying various personal insecurities (I wont cope)
Withdrawal, disowning (Not interested)

13

Dealing with resistance: Lewin/Schein

Unfreeze (selling the change)
Move (Identifying the new behavior)
Refreeze (reinforcing the new behavior)

14

Kotter and Schlesinger 1979 - Dealing with resistance

Education and communication (Lack of info)
Participation and involvement (reduce resistance)
Facilitation and support (Anxiety)
Negotiation and agreement (compensate - redundancy)
Manipulation and co-optation (misleading info)
Explicit and implicit coercion (threat)

15

What are the important factors for introducing change?

Pace
Manner
Scope
Commitment (resources/time)
Co-ordination
Communication

16

What are the three types of system maintenance?

Corrective maintenance - Correct defects
Perfective maintenance - Improve systems
Adaptive maintenance - Adapt to changes

17

What are the four types of information outsourcing>

Ad hoc
Project Management
Partial
Total

18

What are the four outsourcing agreements?

Multiple sourcing
incremental approach
joint venture sourcing
Application service providers