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1

verbal and nonverbal interaction between two for sometimes more than two interdependent people

interpersonal communication

2

at the _____ end of the spectrum, you have simple conversation between people who don't really know each other-- customer and a server

impersonal

3

at the ____ end the communication takes place between two people who are intimately interconnected-- father and son, two longtime lovers, best friends

personal (highly)

4

moments when you have to make a choice about whom you communicate with, what you say, what you don't say, how you phrase what you want to say, and so on.

choice points

5

emphasizes that both functions are performed by each individual in interpersonal communication

source-receiver

6

formulates and sends messages

source functions

7

perceives and comprehends messages

receiver functions

8

those who shared information and also replied to others; these made up about 20% in a study about twitter messages/users

informers

9

those who mainly gave out information about themselves; these made up about 80% of the people in twitter study

meformers

10

ability to effectively is your interpersonal; includes the knowledge that, in certain contexts and with certain listeners, one topic is appropriate and another isn't; appropriateness of touching, vocal volume, and physical closeness

competence

11

refers to the act of producing messages- speaking and writing

encoding

12

refers to the act of understanding messages- listening or reading

decoding

13

refers to using different language styles depending on the situation; talk differently to a child than to an adult(on topics you talk about and in language you use) facebook twitter grammar during a job interview

code switching

14

signals that serve as stimuli for a receiver and received by one of our senses- auditory(hearing), visual (seeing), tactile (touching), olfactory(smelling), gustatory (tasting) or any combination of these sense

messages

15

a state of mental awareness; in a mindful state, you're conscious of your reasons for thinking and communicating in a particular way.

mindfulness

16

a lack of conscious awareness of your thinking or communicating

mindlessness

17

some messages are exchanged in real time; messages are sent and received at the same time as in face to face and phone messages

synchronous communication

18

messages are sent at one time and received at other and perhaps responded to at still another time. poking on facebook

asynchronous communication

19

messages that are about other messages are called ;;; represent many of everyday communications; include "do you understand" did I say that right? is it fair to say that ; i want to be honest

metamessages

20

tells the speaker what effect she or he is having on listeners; speaker may adjust, modify, strengthen, deemphasize, or change content or form of the messages; may come from yourself and others; frown smile, yay or nay, pat on back

feedback

21

information you provide before sending your primary message.; reveals something about the message to come. ex include preface or table of contents of book, opening paragraph of a chapter or post, movie previews, magazine covers

feedforward

22

the medium through which messages pass. bridge connecting source and receiver; telephone, face to face contact, email, film radio, smoke signals, fax

channel

23

anything that distorts a message- anything that prevents the receiver from receiving the message; roaring noise or line static

noise

24

the interference that is external to both speaker and listener, it impedes the physical transmission of the signal or message; screeching of cars, hum of computer

physical noise

25

created by barriers within the sender or receiver, such as visual impairments, hearing loss, articulation problems, memory loss

physiological noise

26

mental interference in the speaker or listener and includes preconceived ideas, wandering thoughts, biases and prejudices, closed mindedness

psychological noise

27

interference that occurs when the speaker and listener have different meaning systems; examples include language or dialectical differences, use of jargon overly complex terms, meanings misinterpreted

semantic noise

28

environment that influences the form and content of your messages

context

29

tangible or concrete environment in which communication takes place- room hallway, size of space, temp and the number of people present

physical dimension

30

has to do not only with the time of day and moment in history but also with where a particular message fits into the sequence of communication events, telling an inappropriate joke about friend dieing when she just lost someone

temporal dimension

31

includes status relationships among the participants, roles and games that people play, friendliness, formality, or gravity of the situation. social networks facebook and google plus

social-psychological dimension

32

includes the cultural beliefs and customs of the people communicating

cultural dimension

33

the study of good and bad, right and wrong, of moral and immora

ethics

34

views interpersonal communication as a process with elements that are interdependent and the participants are mutually influential; each person serves simultaneously as speaker and listener, at the same time you send messages, you also receive messages

transactional perspective

35

a message that can be interpreted as having more than one meaning; occurs because people use words that can be interpreted differently. soon, right away, in a minute

ambiguous, ambiguity

36

used when you want to be ambiguous, and it is seen in a variety of situations. The person who is complementing you on your interview may acting strategically______ to keep you interested in the position while the company interviews more and perhaps better candidates. used when you dont want to insult someone but you dont want to lie

strategic ambiguity

37

the two individuals mirror each other's behavior. one member nags, other nags

symmetrical relationship

38

the two individuals engage in different behaviors; the behavior of one serves as a stimulus for the other; occupy dif positions- superior and inferior

complementary relationship

39

in many instances, you're communicating even though you might not think you are or might not even want to be

inevitibility

40

means that what you have communicated remains communicated; you cannot uncommunicate

irreversibility

41

you can never repeat the experience of meeting a particular person for the first time, comfortaing a grieving friend, etc

unrepeatability

42

a generalization that explains how something works

theory

43

a systematic process of discovering an answer or answers to a quiestion

research

44

the relitively specialized lifestyle of a group of people that is passed on from one generation to the next through communication, not through genes

culture

45

often called social darwinism holds that much as the human species evolved from earlier life forms homosapeins, cultures also evolve

cultural evolution

46

holds that all cultures are different but that no culture is either superior or inferior to any other

culture relativism

47

refers to the biological distinction between male and female

sex

48

refers to the social construction of masculinity and feminity within a culture

gender

49

process by which you learn the culture into which you"re born (your native culture)

enculturation

50

an identification and adoption of beliefs and customs of the culture

ethnic identity

51

the process by which you learn the rules and norms of a culture different from your native culture

acculturation

52

immigrant assimilates into the dominant cultures values, beliefs, and language

assimilation

53

teaches members the importance of individual values such as power, achievement, hedonism, and stimulation. ex are cultures of US australia, UK netherlands, canada

individualistic culuture

54

teaches members the importance of group values such as beneveloence, tradition, and conformity. Ex Guatemala, ecuador, panama, venezueala, columbia, indonesia

collectivistic culture

55

high correlated with individualism; one in which people are treated as individuals rather than in terms of the groups(racial, sexual,national, for ex) to which they belong; teaches a respect for other cultures, other beliefs, and other ways of doing things

universalist orientation

56

highly correlated with collectivism; fosters a strong in-group affiliation with much less respect for out-group members; hostility towards other cultures, special privelages are reserved for in group members

eclusionist orientation

57

much of the information in communication is in the context or in the person. Ex-- info that was shared through previous communications through assumptions about each other and through shared experiences; info is known by all participants, but not explicitely stated in the message; reluctant to say no for fear of offending and causing the other person to lose face

high context culture

58

most of the info is explicitly stated in the verbal message; in formal transactions, it will be stated in written (or contract) form; to say no when you mean no, may interpret this reluctance to be direct as a weakness or as an unwillingness to confront reality

low-context culture

59

high context cultures are also what; place great emphasis on personal relationships and oral agreements. Japan is one example

collectivistic cultures

60

low context cultures are also what; these cultures put less emphasis on personal relationships and ore emphasis on verbalized, explicit explanation-- for ex on written contracts in business transactions. German, swedish, american cultures

individualistic cultures

61

refers to how power is distributed in a society

power distance

62

power is concentrated in the hands of a few, and there's great difference between the power held by these people and the power of the ordinary citizen

high power distance cultures

63

power is more evenly distributed throughout the citizenry

lower power distance cultures

64

values aggressiveness, material success and strength

masculine culture

65

values modesty, concern for relationships and the quality of life, and tenderness

feminine culture

66

members of this culture dont feel threatened by unknown situations; uncertainty is a normal part of life, and people accept is as it comes; minimize the importance of rules of governing communication and relationships; readily tolerate individuals who dont follow the same rules as the cultural majority

high ambiguity tolerant cultures

67

members of this culture do much to avoid uncertainty and have a great deal of anxiety about not knowing what will happen next; they see uncertainty as threatening and as something that must be counteracted; created clear cut rules for communication that must not be broken

low ambiguity tolerant cultures

68

an orientation that promotes the importance of future rewards; members of these cultures are more apt to save for the future and to prepare for the future academically; marriage is a practical arrangement, rather than one based on sexual or emotional arousal, and living with extended family is common and normal, mothers stay home take care of kids, old age is happy time in life

long term orientation

69

look more to the past and the present; instead of saving for the future, members of this culture spend their resources for the present and want quick results from their efforts; teach marriage as a moral arrangement, humility virtue only for women, old age is an unpleasant time of life

short term orientation

70

cultures high in this emphasize the gratification of desires; they focus on having fun and enjoying life; positive attitudes, greater optimism

indulgance

71

feeling that you may do as you please, have freedom of choice to do or not do what you want

life control

72

feeling that you have leisure time to do what you find fun

leisure

73

cultures high in this are those that foster the curbing of such gratification and its regulation by social norms, more unhappy people; see themselves as lacking control of own lives with no leisure time for fun activities, less satisfying family lives

restraint

74

refers to communication between persons who have different cultural beliefs, values, or ways of behaving

intercultural communication

75

variations in a language, mainly in grammar and semantics; southerners may sound different but are still understood by northerners; speaking different dialects of english

dialects

76

when different in speech are differences in pronunciation; the emphasis or stress you place on various syllables

accents

77

a fixed impression of a group of people

sterotype

78

the tendency to see others and their behaviors through your own cultural filters, often as distortions of your own behaviors

ethnocentrism

79

theory focusing on adjustment; holds that speakers adjust to or accommodate the speaking style of their listeners to gain, for example, social approval and greater communication eff

communication accommodation theory