TEST 1 STUDY GUIDE Flashcards
What type of listening is required by a telecommunicator to draw out all the necessary information from a caller who may be excited, confused, or dealing with a language barrier?
Active
Telecommunication device and Teletype are?
Devices to help hearing-impaired people use telephones.
The most common form of reporting emergencies is by using:
The telephone system.
What should be used when answering a non-emergency telephone call in a fire station?
Your departments standard greeting.
What should be on the mind of a firefighter who answers the telephone in a fire department facility?
That the firefighter is a representative of the fire department.
When answering a telephone call in a fire department facility and determine that the caller has an emergency, you should?
Follow your deparment’s Standard Operating Procedures/Standard Operating Guides.
What topic is covered by NFPA 1500?
Safety Programs.
Which is important when striving for a professional approach when speaking on the radio?
Be police and to the point.
What is proper radio procedure for fire personnel?
Think about what is going to be said prior to transmitting.
When calling a mayday, you should?
Transmit your location.
Never lay the microphone of your radio on the seat of the apparatus because?
It could be keyed accidentally.
Before transmitting any information over the fire department radio, a firefighter should?
Turn up the volume control if their voice is naturally soft.
What is the configuration when a fire department switches from a duplex channel to a simplex channel for on-scene communications called?
A talk-around channel.
The standardized term used to signal the immediate need to clear the radio and transmit critical information is:
Emergency Traffic.
What should be initiated when the decision is made to evacuate the firefighting or rescue operations in a building?
Activate the emergency evacuation signal.
What should call-takers do if a call comes in that is about issues not handled by the fire department?
Try to direct the caller to the appropriate agency, even providing contact information, if available.
A PAR is a:
Personnel Accountability Report.
Incident commanders provide _____ reports from the scene of an incident to update communications centers on progress.
Status.
First arriving companies broadcast ____ reports to incoming units:
Arrival.
The only time the ____ callout is used is in a situation where there is immediate danger to the lives of firefighters.
Mayday.
The firefighter making the mayday call should describe the situation, locations, and ____.
Help needed.
A trunked digital radio system allows:
Different agencies on the same system.
Radio signals are either:
Analog or Digital.
The use of ____ text/language is recommended by the Department of Homeland Security (DHS) through the National Incident Management System (NIMS).
Clear.