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Flashcards in Test1Definitions Deck (48):
1

organizational behavior

study feel thing do

2

organizations key features

collective entities
collective goal
coordinated activity
division of labor
continuity

3

evidence based management

use evidence to make decisions

4

human capital

employee skill knowledge abilities

5

structural capital

knowledge captured and retained by org

6

relationship

orgs relationship with customer/ supplier

7

globalization

economic, social, cultural connectivity

8

individual differences

enduring char about individuals differentiating them

9

interactionist perspective

behavior = person x situation

10

situational strength
2 parts

extent which situation dictates behavior
1situation2characteristics

11

organizational citizenship behavior

cooperation and helpfulness to others

12

personality

enduring emotion, behavior, thoughts

13

big 5

conscientiousness
agreeableness
neuroticism
openness to experience
extraversion

14

locus of control

control destiny or not

15

authoritarianism

person accepts authority status

16

Machiavellian

uses power manipulatively

17

self monitoring

adjust behavior to external factors

18

narcissism

arrogant

19

risk taking

willing to take risks

20

roactivity

take initiative

21

persoon organization fit

compatibility between org and person
personalities suited to job

22

values

stable beliefs

23

individualism

personal freedom sufficiency

24

collectivism

group membership

25

power distance

unequal power distribution

26

uncertainty avoidance

tolerate ambiguity

27

achievement vs nurturing

competitive verses c operative

28

long term vs short term

tradition or not

29

affect

range of feelings

30

emotions are

caused by event
brief
specific
facial expressions

31

moods are

unclear
last long
NA and PA

32

broaden and build

pos emotion builds person up

33

emotional dissonance

displayed emotions do not match felt

34

emotional labor

org desired emotion

35

display rules

norms regarding emotions

36

surface vs deep acting, which is more stress

hiding inner feelings, modify true feelings. surface is harder

37

job satisfaction

overall evaluation of job

38

organization commitment (3)

effective-emmotional attachment
continuance-need
normative-obligation

39

employee engagement(3 components)

physical-behavior
cognitive-think
emotional-feel

40

correspndent inferences

judgment about people

41

confirmation bias

naturally look for held beliefs

42

fundamental attribution error

we think its somthing about their own behavior

43

self serving

we look for something that backs us up

44

availability bias

what info is readily available

45

contrast

what just happened affects next thing

46

false consensus

mob rule, follow consensus

47

primacy

difficult to overcome first impressioon

48

prospect theory

more motivated to avoid losses