The Effects Of Alcohol Flashcards

1
Q

What is a standard drink? (Wine, beer, shot)

A

Wine: 5 oz. with 12% alcohol

Beer: 12oz. with 5%

Shot: 1.5 oz. with 40%

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2
Q

Standard drink calculation

A

% of alcohol x oz = 60

Ie
Vodka 40 x 1.5 = 60

Kahula (28) 28 x 2.1 = 60, so standard Kahua drink is 2.1 oz

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3
Q

How much alcohol is released through sweat, urine, and such

A

About 10%

The other 90% is metabolized in the liver

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4
Q

What is the BACs and it’s limits?

A

BAC: blood alcohol concentration

50mg per 100 mL of blood (.05): can lead to a drivers license suspension

80/100 (.08): is a criminal offence

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5
Q

Factors that affect blood alcohol concentration

A
  • The environment: guests involved in other social activities usually drink slower
  • Time between drinks
  • Tolerance (may increase drinks to feel same they did when they first started; a greater tolerance for alcohol does NOT lower a persons BAC)
  • Body fat
  • Gender (woman have more fatty tissue and less body water so they will have a lower BAC
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6
Q

Signs of intoxication.

A
  • Change in attitude (quiet guest gets louder, closer contact, etc)
  • Glazed/glossy eyes
  • Conversation type and reaction to others around them
  • Increased sweating, loss of balance, could demand attention more
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7
Q

How to slow service

A
  • Avoidance
  • Wait 10 minutes (“forget” to bring it)
  • Showing some signs of intoxication and try some water
  • Engage in something different (start a conversation amongst people)
  • Offer water/food
  • make your manager aware if you are uncomfortable serving that person
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8
Q

Ways to stop service

A

Nice approach: speak with them in private

Bring water or non alcoholic drink

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9
Q

How to remove an intoxicated customer with minimal difficulty

A

Speak privately, watch your body language, avoid being judgemental, show concern, be firm, know the house policy steps to take, speak with co-workers, alert a back-up person in case they become hostile/violent

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10
Q

How to avoid having a guest drive

A

Ask them not to, ask a sober companion/friend/family member to drive them home, ask for the guests car keys, call a cab

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11
Q

How to sense a guest may become violent

A
  • Preventative measures: watch for verbal arguments, intervene in a friendly manner to remind them fightings bad
  • Talk to the manager
  • Call the police
  • Move other guests to safety
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12
Q

Summary of ejecting a customer

A
  1. Let your manager/owner/co-worker know a guest has to be ejected
  2. Ask first
  3. Or ask you manager to step in
  4. If keeps refusing or has a weapon, call the cops
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13
Q

Examples of incident reports

A

Intoxicated guest refused service, minor has fake ID, violent guest/fight, anytime a guest is asked by staff to leave, arrange transportation for a guest, liquor inspector comes, guest has an accident or becomes ill, police are called

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14
Q

Grocery store hours to sell alcohol

A

Off site:
Mon-Friday: 9am-11pm
Sun: 11am-6pm

On site
Mon-Sun: 9am-11pm

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15
Q

How store operators ensure customers can’t buy alcohol out of the prescribed hours

A

Lock fridges, partition around alcohol display aisles, lock the point of sale system to disallow the sale of alcohol outside hours

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16
Q

In-store alcohol sampling guidelines

A
  1. Only allowed during permissible hours
  2. Provides and consumed within designated area
  3. Only eligible products can be offered as samples
  4. No underage kids
  5. Served by 18 at least
  6. No intoxicated guests can have samples
  7. Customers can’t remove samples from premises
  8. Marketing method adheres to AGCO
17
Q

Tips on refusing a sale

A
  1. Seek support from fellow staff
  2. Know the law + store policies
  3. Have a plan (speak with guest privately, stay calm)
  4. Choose your words carefully (use I statements, avoid you statements)
  5. Remove the product
  6. Share regret (sorry you can’t sell to them)
  7. Offer help (safe ride home)