Topic 3- Human Resources Flashcards Preview

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Flashcards in Topic 3- Human Resources Deck (75):
1

What is a chain of command?

A system by which instructions are passed from one person to another

2

What is a hierarchy?

A system in which members of an organisation or society are ranked according to status or authority

3

What is a wide span of control?

Being responsible for lots of people

4

What is a narrow span of control?

Being responsible for a small amount of people

5

What is a tall structure?

Organisations that have many levels of hierarchy

6

What is a flat structure?

Organisations that have few levels of hierarchy

7

What is delegation?

The handing of responsibility for a task to another person

8

What are three benefits of organisational structures?

- see promotional opportunities
- see who's responsible for each job
- see who's responsible for who

9

How would you make a more flat structure?

Remove levels of hierarchy

10

What does the shape of an organisational structure tell us?

How long message takes to come across

11

List three advantages of delegation

- efficient as it frees up time
- good for training others, experience
- motivate people with the responsibility

12

List three disadvantages of delegation

- Job may not be done to the standard you’d want
- demand more pay from stepping in
- people can take advantage of this

13

What are centralised businesses?

Where important decisions are made by senior managers at headquarters

14

List two advantages of centralised businesses

- Organised/ simple to manage
- experience people making decisions

15

List two disadvantages of centralised businesses

- Other locations may need different things/ managers know what’s best for department
- poor decision could impact entire business

16

What are decentralised businesses?

Where decision making power is delegated to managers in other locations.

17

List two advantages of decentralised businesses

- Decisions suited to each store
- increased involvement for managers ( more motivating )

18

List two disadvantages of decentralised businesses

- Less qualified/ experiences decision makers
- inconsistent decisions/ less controlled

19

What is recruitment?

The process of finding new staff for a company

20

List three reasons why a business recruits new staff

- growth
- maternity leave
- specialist skills

21

List the recruitment process

1) Identify the vacancy
2) Draw up a job description
3) Draw up a person specification
4) Advertise the vacancy
5) Short list applicants
6) Interview
7) Select a candidate

22

List three possible interview questions

Why do you want this job?
Qualifications?
Where do you see yourself in 5 years?

23

What is the job description?

A job description is a written account if what the job involves.

24

What is involved in the job description? (List three things)

- Role
- Hours
- Pay

25

What is a person specification?

A description of the type of person required to do the job

26

What could a person specification include? (3 points)

- Qualifications/ training needed
- Experience needed
- Personality traits

27

What are the two ways of advertising a job?

Internal and external

28

What is advertising a job internally?

Advertising within the business, eg. Staff room/ email to employees

29

What is advertising a job externally?

Advertising out side the business, eg. Jobcentre, newspapers

30

What are 2 advantages of advertising a job internally?

- Know the staff
- Free

31

What are 2 disadvantages of advertising a job internally?

- Create a vacancy
- limited options/people

32

What are 2 advantages of advertising a job externally?

- No vacancy created
- More options, new ideas

33

What are 2 disadvantages of advertising a job externally?

- Demotivate others in workplace
- Cost and time

34

When applying what do you normally need to present?

- CV
- Personal statement
- Application form

35

List 3 reasons why it’s important to have training

- Increases confidence
- Experience the role before doing it
- Increases efficiency

36

What are the 3 type of training?

Induction, on-the-job, off-the-job

37

What is induction training?

In order to adjust to their new job and help them become familiar with their new work environment

38

List two advantages of induction training

- Makes the more independent
- Make them efficient

39

List two disadvantages of induction training

- Takes time
- No productivity during training

40

What is on-the-job training?

Training that takes place while employees are actually working. It means skills are gained while trainees are carrying out their jobs.

41

List 3 advantages of on-the-job training

- Immediate productivity
- Specific to job
- Quick learning

42

List 3 Disadvantages of on-the-job training

- Accidents can happen
- Bad habits being passed on
- Time impact on other staff

43

What is off-the-job training?

Training at a site away from the actual work environment. Thus is normal,y through lectures, simulation and case studies

44

List 3 advantages of off-the-job training

- Can learn from outside specialists
- Become more confident
- Gain a wide range of skills

45

List 3 Disadvantages of off-the-job training

- Lost working time
- EXPENSIVE
- New employees may still need some induction training

46

What is Motivation?

The will to work due to the enjoyment of work itself.

47

Why do people work? (3 points)

- Money
- Satisfaction
- Challenge

48

Why is it good for a business to have motivated employees? (3 points)

- Perform better
- Retain staff, less will save (save £ on recruitment)
- positive work ethic/good attitude

49

What are the two ways of motivation?

Financial or Non-financial

50

What are the 6 options for financial motivation?

Commission, share options, profit-sharing, promotion, wages, bonus

51

What are the 7 options for non-financial motivation?

Job rotation, job enrichment, job enlargement, empowerment, praise, working environment, fringe benefits

52

What is commission?

When you get a percentage of the profit from what you’ve sold, eg. If in BMW you could get 5% from each car you sell

53

What are share options?

Given by a company to an employee to buy a share at a discounted price or a stated fixed price, eg. Buy 500 shares in it due to your success which will lead to more money

54

What is profit-sharing?

Where people who work for a company receive a direct share of the profits

55

What is promotion?

The advancement of an employee’s rank or position in an organisational hierarchy system

56

What are wages?

Monetary compensation paid by an employer to an employee per time they work

57

What is a bonus?

Monetary payment made to an employee over and above their standard salary

58

What is job rotation?

Practise of moving employees between different tasks to promote experience and variety

59

What is job enrichment?

A management process that involves redesigning jobs so hat they are mire challenging to the employee

60

What is job enlargement?

An increase in work not necessarily mor challenging but it means that the employee won’t get bored.

61

What is empowerment?

The process of giving one power and status in a particular situation

62

What is a part time worker?

A person who works between 16 and 20 hours a week

63

What is curriculum vitae?

A brief history of the applicant’s career. It is general and not specific to any job

64

What is the employment law?

Rules that exist to govern the workplace

65

What is a interview?

A formal meeting in person, for the assessment of the qualifications of an applicant

66

What is an aptitude test?

A test to find out whether someone has a natural ability for a particular type of work

67

What is praise?

Express warm approval or admiration of one's achievements

68

What is working environment?

The location where a task is completed. By improving, it means staff will be more efficient and relaxed

69

What are fringe benefits?

An extra benefit supplementing an employee's money wage or salary, eg. a company car or private healthcare

70

Why do businesses have temporary workers?

Because it suits them

71

What are full time workers?

Workers that work approximately 40 hours a week.

72

What is a salary?

The yearly amount you get

73

What is a headhunter?

a person who identifies and approaches suitable candidates employed elsewhere to fill business positions.

74

What is piece rate pay method?

The piece rate pay method compensates employees a set amount for each unit of work completed

75

What are the four areas of the law that employers and employees have to follow?

- Workers are guaranteed a minimum hourly wage rate
- Race, sex, age or disability discrimination is illegal
- The EU Working Time Directive sets a limit on the number of hours staff can work in a week
- Parents are entitled to paid leave from work soon after their children are born