Topic 4-Operations Flashcards Preview

Business Gcse OCR 9-1 > Topic 4-Operations > Flashcards

Flashcards in Topic 4-Operations Deck (54)
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1

What are the three main methods of production?

-Batch production.
-Flow production.
-Job production.

2

What is job production?

When a product is made individually from start to finish.

3

What are job production products usually described as?

Bespoke.

4

What are two advantages to job production?

-Products are high quality.
-Skilled labour is used meaning the workers are motivated.

5

What are three disadvantages to job production?

-Output cost is high.
-Expensive labour.
-Difficult to speed up production.

6

What is batch production?

When products are produced in bulk but not continuously.

7

What are batch production products like?

They are the same in each batch.

8

What are two advantages to batch production?

-Can still address specific customer needs.
-Making in batches reduces unit costs.

9

What are two disadvantages to batch production?

-Need to keep a stock of raw materials.
-Potentially de-motivating for staff.

10

What is flow production?

Production that is continuous and produces a product in mass.

11

What are two Advantages to flow production?

-It is capital intensive meaning more products are made at a low cost.
-Production is much quicker.

12

What are two disadvantages to flow production?

-Capital intensive means that they have to buy machinery which is expensive.
-Work can become boring to staff.

13

What is automation?

When production can be controlled automatically by programming a computer to control machinery.

14

What are the workers role with automation?

They oversee the computers and ensure that production is running correctly.

15

What is robotion?

When a computer is programmed to control a robot to do specific tasks.

16

What is an example of a business which has used automation in production?

Lowes’ Oshbots.

17

What does quality production mean?

When a product is fit for its purpose,meets legislative rules and meets customer expectations.

18

What are the four main reasons why the quality of goods and services are important?

-Avoids waste.
-Affects reputation.
-Avoids recalls.
-Avoids disrupted production.

19

What is quality control?

Checking the that the product or service meets the required standards.

20

Give an example of quality control...

Physical inspection.

21

How can the quality of a service be checked?

Through a customer satisfaction survey.

22

Give an example of a business that uses physical inspection for their quality control...

Toyota.

23

Give two advantages to quality control...

-Can helps prevent faulty goods or services being sold.
-May improve reputation for the quality.

24

What are two disadvantages to quality control?

-Can be costly.
-Doesn’t encourage workers to be responsible for quality.

25

How can quality control be costly?

Because of the wages of inspectors.

26

What is a mystery shopper?

When a person pretends to be a normal customer but will check that the service provided is up to the right standard.

27

What is quality assurance?

It is about preventing problems with quality rather than spotting them.

28

What are two advantages to quality assurance?

-May be less wastage.
-Workers may feel valued as they have been given additional responsibility.

29

Why is less wastage good for a business?

It reduces production costs.

30

What are two disadvantages to quality assurance?

-Production may be slower as workers have to stop to check the quality.
-Training costs may be high.