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Flashcards in Tutorials Deck (15):
1

Speaker for Organization Learning (1)

- Abdul Broufoura- technologist at Shaw

2

Peter Senge - five disciplines (5)

- mental model: your belief
- personal mastery: vision
- shared vision: understand interaction of different components
- system thinking
- team learning

3

Change happens because of (1)

- action plan, vision, skills, incentive, resources

4

Speaker of Technology, Experience, learning (1)

- Peter Hantl

5

Foundation principle of value (1)

- if you are receiving something for free, you are no longer a customer but a product

6

Business needs, and value exchange (2)

- receiving > giving
- data, conversion, engagement

7

Personalization (3)

- data
- AI
- assumption

8

Experience benefits (3)

- lower cognitive load
- best option
- increase conversion ``

9

4 steps (4)

- source system: record
- enabled system: analyze
- interaction system: personalize
- presentation system: customer experience

10

Speaker in Change Management (1)

- Patti Backstaffe

11

Why does change matter (3)

- technology is increasing
- global impact
- human complexity

12

Three rules (3)

- Rule 1: technology implementation is important (vision)
- Rule 2: technology is changing business (human experience)
- Rule 3: set of change in the process tool (collaboration, feedback)

13

Th complexity of change (4)

- technology
- number of impact
- stakeholders
- politics

14

Who are the stakeholders to change (4)

- vendors
- sponsors
- IT support
- clients

15

Multiple ways to communication (4)

- transition partners
- roadshows
- website
- support