U3: AOS2 (Training, Performance Management + Termination Management)

Question 1

What are the two types of training options?

Answer 1

1) On-the-Job Training

2) Off-the-Job Training

Question 2

1) What is on-the-job training?

2) What are some methods?

Answer 2

1) Providing staff with increased knowledge/skills in order to complete jobs more efficiently and effectively, undertaken within the place of work.

2)
- Mentoring
- Apprenticeship
- Shadowing

Question 3

On-the-Job training

1) 2 Advantages
2) 2 Disadvantages

Answer 3

1)

• Reduced costs
• Trained while being productive in the business

2)

• Training may be sub-par if supervisor is not qualified to train
• Trainer may pass on bad habits

Question 4

1) What is off-the-Job training?

2) What are some methods?

Answer 4

1) Providing staff with increased knowledge/skills in order to complete jobs more efficiently and effectively, conducted outside the place of work.

2)

• Presentations
• Workshops
• Simulations

Question 5

Off-the-Job training

1) 2 Advantages
2) 2 Disadvantages

Answer 5

1)

• Wider range of skills can be taught
• Teachers are experts/specialists

2)

• More expensive (paying for courses)
• Working time lost

Question 6

What is performance management?

Answer 6

An assessment of employee work performance, focusing on how this can be directed in the future to achieve both business and employee objectives.

Question 7

1) What is management by objectives?
2) How does it achieve employee goals?
3) How does it achieve employer goals?

Answer 7

1) Participative goal setting whereby the manager and employee jointly determine a set of objectives.

2)

• More aware of responsibilities
• More coherent idea of objectives

3)

• Employees more understanding of responsibilities
• Employees more efficient

Question 8

1) What are appraisals?
2) How does it achieve employee goals?
3) How does it achieve employer goals?

Answer 8

1) Process whereby employee performance is documented and evaluated against pre-determined standards.

2)

• Identify areas to improve
• Become more efficient workers

3)
- More effective employees

Question 9

1) What is self-evaluation?
2) How does it achieve employee goals?
3) How does it achieve employer goals?

Answer 9

1) Process whereby an employee assesses both their performance and contribution to business so as to identify strengths and weaknesses.

2)

• Active/engaged role
• More driven to reach targets

3)

• Gain insight into employee perceptions
• Understanding of employee strengths + weaknesses

Question 10

1) What is employee observation?
2) How does it achieve employee goals?
3) How does it achieve employer goals?

Answer 10

1) Process whereby employees are analysed and recorded so as to determine employee performance.

2)
- Areas for improvement determined

3)

• Understanding of employee strengths/weaknesses
• Able to improve employee performance

Question 11

What are the types of voluntary and involuntary termination methods?

Answer 11

Voluntary:

• Resignation
• Retirement

Involuntary:

• Redundancy
• Dismissal

Question 12

What is resignation?

Answer 12

Voluntary termination that occurs when an employee decides to leave the workplace, usually to go to another job.

Question 13

What is retirement?

Answer 13

Voluntary termination where an employee decides to leave the paid workforce entirely.

Question 14

What is redundancy?

Answer 14

Redundancy is involuntary termination when there is no longer sufficient work for an employee, usually caused if a business goes bankrupt, or replacement by technology.

Question 15

What is dismissal?

Answer 15

Involuntary termination whereby an employment contract is terminated due to incompetence or indiscipline.