unit 10 - managing strategic change

Question 1

Lewins Force Field Analysis

Answer 1

helps to compare forces for change and forces against change

Question 2

Kotter And Schlesinger Overcoming Change

Answer 2

education, participation, facilitation, manipulation, negotiation, coercion

Question 3

Education

Answer 3

used to inform staff of the reason for change and why it is needed

Question 4

Facilitation

Answer 4

supporting and providing resources so that employees can have the tools to adapt

Question 5

Participation

Answer 5

giving employees a sense of involvement in the process of change

Question 6

Negotiation

Answer 6

offering rewards for employees cooperating

Question 7

Manipulation

Answer 7

targeting employees most likely to resist and offering opportunities for them to be involved

Question 8

Coercion

Answer 8

forcing employees to overcome resistance by offering cooperation or redundancy

Question 9

Reasons For Employee Resistance

Answer 9

self-interest, misunderstanding, prefer status quo, disagreement of type of change

Question 10

Handys Model Of Culture

Answer 10

power, role, task, person

Question 11

Power Culture

Answer 11

refers to a business that places importance on authority and decision-making power on small number of key employees

Question 12

Role Culture

Answer 12

a business which places importance on employees having clear roles within an organisation

Question 13

Task Culture

Answer 13

a business which places importance in employees associated with tasks and projects in the organisation

Question 14

Person Culture

Answer 14

a business that places importance in employees being valued and operating autonomously

Question 15

Organisational Structures

Answer 15

functional, product, matrix, regional

Question 16

Network Analysis

Answer 16

visually display the different elements of a project to identify the quickest way of completing all activities

Question 17

Information For Network Analysis

Answer 17

list of activities required, duration each will take, dependencies between activities

Question 18

Critical Path

Answer 18

the longest path of planned activities to the end of the project

Question 19

Earliest Start Time & Latest Finish Time

Answer 19

the est and lft that an activity can have without making the project longer

Question 20

Float Time

Answer 20

amount of time a task can be delayed without impacting the overall project

Question 21

Node Layout

Answer 21

ref number, top right est, bottom right lft

Question 22

Golden Rules Of NPA

Answer 22

est- calc first, always left to right, always the highest figure
lft- calc after est, always right to left, always the lowest figure

Question 23

Influences On Implementation

Answer 23

internal and external environment, leadership

Question 24

Strategic Drift

Answer 24

when a business fails to respond to changes in the external environment

Question 25

Types Of Strategy Implementation

Answer 25

planned, emergent (develop over time but not planned)

Question 26

Contingency Planning

Answer 26

the process of managers and leaders planning for events which could potentially seriously impact the business success

Question 27

Divorce Between Ownership And Control

Answer 27

occurs when the owners of a business do not control the day-to-day decisions being made

Question 28

Corporate Governance

Answer 28

refers to the systems and processes that are in place to monitor and control how a business is run