Upload Part 1 Flashcards Preview

Salesforce ADM201 > Upload Part 1 > Flashcards

Flashcards in Upload Part 1 Deck (400):
1

You need which permission to specify a running user other than yourself.

 

a. View All Data

b. Modify All Data

c. See All Data

d. Change All Data

a

2

You want to sync a new quote with its opportunity, but an old quote is already syncing. What should you do first?A. Open new quote detail page so you can start syncing processB. Check the syncing checkbox for new quote in the quote related list on the opportunityC. Uncheck the syncing checkbox for the old quoteD. Stop the syncing for the old quote

D. Stop the syncing for the old quote

3

Your client is using Account data that is old. How can you help?A. Enhance Account content with data.comB. Use Account Merge utilityC. Change you data migration plan for AccountsD. Re-load all Account records

A. Enhance Account content with data.com

4

Your commit summary says you can bring in $1,000 this period but you've just gotten a verbal approval on a deal for $500 from a CEO. What should you do?A. Nothing. It's ok if the forecast is inaccurateB. Override the opportunity and move the stage to commit, making the forecast more realisticC. Override the forecast summary for your commit

B. Override the opportunity and move the stage to commit, making the forecast more realistic

5

Your company has decided they want to track payment and deliveries for their products and services. Place the steps in order:1. Set up default schedules for any products that involve regular payments or delivery.2. Do not set up default schedules for products that involve payments or deliveries that are unique to each opportunity.3. Enable Scheduling for all products.

Correct order: 3, 1, 2The important thing to remember is that you need to enable schedules before you can create schedules.

6

Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up?A. Default Quantity ScheduleB. Default Revenue ScheduleC. Default Revenue and Quantity ScheduleD. Don't create any default schedule

B. Default Revenue Schedule

7

Your company sells service contracts where the customer pays once a year for a monthly service package. What type of schedule should you set up?A. Default Quantity ScheduleB. Default Revenue ScheduleC. Default Revenue and Quantity ScheduleD. Don't create any default schedule

A. Default Quantity Schedule

8

Your customer is using Professional Edition. they want the ability to trigger an email every time an opportunity rYeaches 90% and the amount of the opportunity is one million dollars. What is the best way to accomplish this? A. Big Deal Alert B. Workflow Rule C. Escalation Rule Entry D. Assignment Rule Entry

A

9

Your forecast is available to your manager only after you have clicked the Submit button.A. TrueB. False

B. FalseYour forecast is always visible to everyone above you in the forecast hierarchy. Clicking Submit places a time stamped entry into the Forecast History table.

10

Your org-wide defaults for access rights to Price Books are set to "Use", but only Sales Reps should have access to Price Books. What should be your first step?A. Change the org-wide default setting to "No Access"B. Change the org-wide default setting to "View Only"C. Leave the org-wide default setting, but change the Sales Reps' access rightsD. Change the Sales Reps' access rights to "Use'

A. Change the org-wide default setting to "No Access"

11

Your org-wide defaults for Price Books are set to "No Access". What should you do to enable your Sales Reps to view the South America Price Book and add Products in this Price Book to Opportunities?A. Set the org-wide defaults to "Use", then manually change all non Sales Reps' access to "No Access"B. Set the org-wide defaults for all Sales Reps to "Use"C. Grant specific "Use" access rights to Sales Reps for the South America Price BookD. Change all Custom Price Books' access for Sales Reps to "Use"

C. Grant specific "Use" access rights to Sales Reps for the South America Price Book

12

your organization is a US–based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British–Pound–based opportunity? A. The overall opportunity amount does not change but the converted amount in a report does. B. The overall opportunity amount and converted amount in a report changes C. Only newly created opportunities reflect the change D. Only historically created opportunities reflect the change

A

13

Your organization sells a product that requires your customers to pay all at once but receive the product in increments. What should be your first step in setting up Product schedules?A. Enable creation of Quantity SchedulesB. Enable creation of Revenue SchedulesC. Set up default Quantity schedules for ProductsD. Set up default Revenue schedules for Products

A. Enable creation of Quantity Schedules

14

Your recycle bin record limit is ___ times the Megabytes (MBs) in your general storage a. 20 b. 50 c. 250 d. 500

c

15

Your sole focus, when working with a client on data management, should be on initial data migration.A. TrueB. False

B. FalseInitial data migration is only the first part. It should be followed by ongoing data management.

16

Your System Administrator must reset your password for you if you lose it. A. True B. False

B

17

Zip

Zip or postal code of the organization. Up to 20 characters are allowed in this field.

18

How do you find out that the Approval Process is edited? A. Last Modified By Field B. Audit trail C. History Record on Approval page layout D. All of the Above

D

19

How does a Profile differ from a Role

Profile controls what a user can do (read, create, edit, delete) with records

20

How does a Profile differ from a Role?

Profile controls what a user can do with records (read, create, edit, delete. The Role controls the level of visibility that users have to organizations data.

21

How does an administrator enable multi–currencies?

Multi–currencies must be requested to SFDC.

22

How does an agent submit an article for publishing? Choose 3 answers: A. Promote an Answer for consideration B. Re–assign an article to the publishing queue C. Publish an article to the solution category D. Submit an article upon closing a case E. Publish at–will, with Manage Articles" profile permission"

A D E

23

How does Cloud Scheduler Work?

When you use Cloud Scheduler to request a meeting, Salesforce.com creates a unique Web page for your meeting that displays the proposed meeting times.When invitees visit the page, they select the times that work for them, and send you a reply. Salesforce.com tracks all the responses so you can pick the best time to meet when you confirm the meeting.

24

How does Locale settings affect your exported CSV file? 0. It doesn't affect anything. 1. It determines the delimiter. 2. It determines the encoding. 3. It determines the encryption.

1

25

How does the Import Wizard perform matching when updating records?

By Salesforce ID

26

How is access granted through the role hierarchy? A. If the organizational default permits view of a certain record to all users, a role hierarchy can be set up to restrict view to some users or group of users. B. If the organizational default restricts view of a certain record to some users, a role hierarchy can be set up to open access to them. C. If a field is hidden to a manager profile using field level security (FLS), a role hierarchy can be set up to open visibility of the said field to the users with manager profile. D. If a field is hidden in the page layout of the manager profile, a role hierarchy can be used to open visibility of the said field to the users with manager profile.

B. If the organizational default restricts view of a certain record to some users, a role hierarchy can be set up to open access to them.

27

How is Role Different from the Profile?

• Profile helps to put restrictions on the Object where as the Role helps in opening the records to the users above the Role hierarchy • Profile manages the Salesforce.com License, Tabs Settings, Record types, Page layouts, General Settings, Administrator Settings etc; Role hierarchy does not do any of these things • Profile is Mandatory, Role is not

28

How is the expected revenue calculated in the opportunity? A. Amount multiplied by the total price of all opportunity line items B. The sales price on any line item times the probability of the opportunity C. Opportunity Amount multiplied by the probability D. Amount multiplied by the discount percent

C

29

How long are deleted items kept in the Recycle Bin?

15 days

30

How long does a backup data export remain on Salesforce CRM before it is automatically deleted? A. 12 hours B. 24 hours C. 48 hours

C

31

How many account or contact records can a standard user import per session?

500

32

How many additional filters can be added to a report? 10 20 50 100

20

33

How many additional filters can be added to a report?102050100

20

34

How many additions do you use to clean a record with Data.com?A. 5B. 12C. 1D. 0

D. 0Cleaning records is a subscription-based license and does not limit the number of records you can clean.

35

How many app can you install?

5 for PE and 10 for EE (also take custom tab and object limits into consideration).

36

How many app exchange apps can you install in UE

Unlimited

37

How many components can a dashboard have?

20Can use VFHas a running userDashboard components can be charts, tables, gauges, metrics, or other components that you can create with VisualForce.

38

How many components can you have on your dashboard?

up to 20

39

How many cross filters can each report have?

At least 3

40

How many custom fields can be created on an object in an unlimited Edition? A. 100 B. 200 C. 500 D. Unlimited Fields

C. 500

41

How many custom fields can you create on a lead page? A. 200 B. 300 C. 400 D. 500

500

42

How many custom fields can you create on a lead page?A. 200B. 300C. 400D. 500

500

43

How many custom fields can you have per object in EE?

500

44

How many custom fields can you have per object in UE?

500

45

How many custom fields per object can you have in PE?

100

46

How many custom long text fields can you have

25

47

How many custom objects can you have in PE

50

48

How many custom objects can you have in UE?

2000

49

How many custom objectscan you have in EE?

200

50

How many Custom Summary Formula Fields are allowed on a single Report? A. 5 B. 10 C. 15 D. 20 E. No Limit

A

51

How many Custom Summary Formula Fields are allowed on a single Report? A. 5 B. 10 C. 15 D. 20 E. No Limit

A. 5

52

How many custom summary formulas can be added to a report? 3 5 10 15

5

53

How many custom summary formulas can be added to a report?351015

5

54

How many custom summary formulas can you have per report?

Five

55

How many Custom Summary Formulas can you have per report? 1 2 3 4 5 6

5

56

How many custom tabs can you have in EE?

25

57

How many custom/AppExchange apps can be installed in EE?

10

58

How many Editions are there in Salesforce.com A. 2 B. 3 C. 4 D. 5

D

59

How many External ID fields can you have per object? External ID: When importing custom objects, solutions, or person accounts, you can use external IDs to prevent duplicate records from being created as a result of the import operation. Not case sensitive 1 2 3 4 5 6

3

60

How many external ID's can you have per object?

3

61

How many field of filters can be added to a report? 10 20 30 40

20

62

How many field of filters can be added to a report?10203040

20

63

How many fields (columns) can be displayed on a Customizable Related List?

10

64

How many fields (columns) can be displayed on a Customizable Related List? A. 50 B. 10 C. 25 D. 100

B

65

How many fields can be added to each search layout ?121510820

10

66

How many fields can be enabled for tracking on a custom Object? A. 10 B. 20 C. 30 D. 40 E. None of the Above

B. 20

67

How many filter options can be added To a dashboard? 5 10 15 20

10

68

How many filter options can be added To a dashboard?5101520

10

69

How many filters can be added to a dashboard? 3 5 10 15

3

70

How many filters can be added to a dashboard?351015

3

71

How many filters can you use in a report

20

72

How many instances of personal tags can be applied to records?

5000

73

How many lead assignment rules can be active at one time? A. One B. Two C. Eleven D. Twenty–three

A

74

How many objects may be imported or updated using the Data Loader? 1 2 3 4 5 6

1

75

How many other fields may a custom lead field be mapped to when converting a lead? A. One custom field B. Two custom fields C. Three custom fields D. Custom lead fields cannot be mapped

C

76

How many people can you send an invite to at a time using Cloud Scheduler?

You can invite up to 50 people to a meeting.

77

How many permission sets can you have

1000

78

How many profiles can load in a single list view with Enhanced Profile Management enabled? 0. 300 1. 500 2. 200 3. 1000

2

79

How many ranges can be defined in the case of a Conditional Highlighting? A. 2 B. 3 C. 4 D. 5

B

80

How many ranges can be defined in the case of a Conditional Highlighting? A. 2 B. 3 C. 4 D. 5

B. 3

81

How many records can admins import using any of the import wizards?

50000

82

How many records can be previewed?

50

83

How many records can be printed from a list view?

Up to 1000

84

How many records of a custom object can a System Admin import using the Salesforce Import Wizard a. 500 b. 5000 c. 50000 d. 500000

C

85

How many reports should you design for optimal usability?A. Five to seven reports per roleB. As many as needed per role, without overwhelming usersC. The more the better, as long as you are using a clear naming conventionD. Up to 10 reports per role

B. As many as needed per role, without overwhelming users

86

How many roles can be created per organization?

500

87

How many roles can you create for your org. A. 100 B. 300 C. 500 D. No Limit

C

88

How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object? A. 10 B. 20 C. 30 D. No restriction on no. of Fields

A

89

How many Roll Up summary fields can be created in the Enterprise Edition on a Custom Object? A. 10 B. 20 C. 30 D. No restriction on the number of Fields

B. 20

90

How many Roll–Up Summary fields can be created per object?

10

91

How many rows can be displayed in a report?

2000. Reports containing more than 2000 rows can be exported to Excel for viewing.

92

How many Solution records can be imported via Import Wizard?

50000

93

How many Solution records can be imported via Import Wizard? A. 500 B. 5,000 C. 50,000 D. Solution Records cannot be imported via Import Wizard

C

94

How many Solution records can be imported via Import Wizard? A. 500 B. 5,000 C. 50,000 D. Solution Records cannot be imported via Import Wizard

C. 50,000

95

How many standard profiles and what are their names?

System Admin, Standard User, Solution Manager, Marketing User, Contract Manager, Read Only

96

How many time triggers can be added to each workflow? 5 10 15 20

10

97

How many time triggers can be added to each workflow?5101520

10

98

How many User records can be imported via Import Wizard? A. 500 B. 5,000 C. 50,000 D. User Records cannot be imported via Import Wizard

D

99

How many workflow rules can you create per entity?

25

100

How mny custom summary formulas can you have per report

5 cuwstom summary formulas is the maximum allowed per report

101

HOw often can you backup data in SF?

weekly (every 6 days) or monthly (28 days)

102

How will topic enhancements be used?

Sapes reps can use topics to organize contacts from a trade showSupport agents can quickly find experts on a topic to help them close a caseAE's can use topics to find groups that share an interest in the same products.

103

How would an Administrator ensure that specific field values are always represented by the same color each time the value is displayed on any dashboard component? A. Customize dashboard components B. Customize dashboard settings C. Customize source reports D. Customize field settings

D

104

How would you allow collaborative access to the accounts, contacts, contracts, opportunities, and cases of a US sales rep, and APAC sales rep, and an EMEA sales rep? A. By creating three account sharing rules to share the records between the three sales reps. Search setting. C. By changing the organization wide defaults for accounts to public read/write.

B.

105

How would you allow collaborative access to the accounts, contacts, contracts, opportunities, and cases of a US sales rep, and APAC sales rep, and an EMEA sales rep?A. By creating three account sharing rules to share the records between the three sales reps.B. By creating a public group for the three sales reps, and one account sharing rule to share the public groups records with itself.C. By changing the organization wide defaults for accounts to public read/write.

B.

106

How would you allow colloborative access to accounts ,contacts,contracts, oppurtunities, and cases of a US Sales rep, and asia sales rep, and an EMEA sales rep? A. By Creating three sharinf rules between them B. By creating a public group with all three Sales Reps C. By changing the Org wide defaults

B

107

I can access a list view" of records by clicking on the leads, opportunities, or accounts tabs. I can also filter my list views so I can see exactly what I need. True/False

TRUE

108

I can email opportunities, accounts, leads, or contacts directly from SFDC, and all of these communications will be automatically saved in my activity history. A. True B. False

A

109

I can merge 3 records at a time in SFDC to clean up dupe. A. True B. False

A

110

You must create the business process before creating record types for each of these objects Except MMM A.Lead B.Oppurtunity C.Case D.Campaign E.Solutions

D

111

You must meet the following prerequisites before enabling territory management : Choose 2 answers A. Your organization must be using customizable forecasting B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management. C. You must have the Marketing User Profile D. You must have the Territory Manager Profile

A B

112

You must run the report before you can print or export it because the Printable View and Export details buttons are not availabe in the report builder.

TRUE

113

The Service Cloud allows company users to do which of the following:Provide answers to customer queriesCreate quotes for customersView service agreementsConnect with customer communities on Facebook and TwitterShare cases and solutions with partnersCollaborate with co-workers

Provide answers to customer queriesView service agreementsConnect with customer communities on Facebook and TwitterShare cases and solutions with partners

114

The SideBar search does not Search the following: Choose 3 answers A. Custom Objects B. Documents C. Products D. Reports E. Solutions

B,C,E

115

The size limit for documents uploaded is: a. 2 MB b. 5 MB c. 10 MB d. 50 MB

b

116

The size limit for documents uploaded is: A. 1 Megabyte B. 3 Megabyte C. 5 Megabyte D. 25 Megabyte

C

117

The stage field is mapped to a value for the Forecast Category field and this can never be changed in an opportunity.A. TrueB. False

B. FalseYou can always override the default mapping and choose whichever Forecast Category you feel is most accurate.

118

The standard object permissions are: (check all that apply) A. Read B. Update C. Create D. Edit E. Delete

A C D E

119

The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management ––> Import Custom Objects) is appropriate for this task. A. True B. False

A

120

The system automatically maps standard lead fields to standard account, contact, and opportunity fields a. True b. False

a

121

The user default login hours are 8:00 AM – 5:00 PM. The user logs in at 4:30 PM and stays on till 5:01 PM. What happens ? a. The user continues with the session without any interruption b. The user loses all unsaved data after terminating the session c. The user terminates the session without losing any data d. The user is able to work without issues but cannot start new sessions e. The user is able to work without issues and can start new sessions

b

122

The User Interface Settings can be adjusted for individual users. True False

FALSE

123

The User Interface Settings can be adjusted for individual usersTrueFalse

False - These are global settings. It is where you show: quick create, enable hoover details,, related lists, inline editing etc

124

The value in a Custom Field called Salary is 50,000. What would the formula, ISNUMBER(Salary_c), return A. FALSE B. TRUE C. Depends on the Users Locale D. 50,000

B

125

The VP of Sales at CV Systems is reviewing Sales Teamís productivity and effectiveness. He also needs to know the relationship between the Sales Repsí level of engagement on deals and the deal close rate. Which Metric should the consultant recommend to the VP to better understand the relationship? (Choose 2)Average number of Activities associated with closed/lost versus closed/won Opportunities.Total number of Opportunity and Contact related Activities by each Sales Representative.Total number of Lead, Account, and Opportunity records created by each Sales Rep.Average Opportunity stage duration by each Sales Rep.

Average number of Activities associated with closed/lost versus closed/won Opportunities.Average Opportunity stage duration by each Sales Rep.

126

The web to case feature can generate up to how many cases per day? 1000 3000 5000 7000

5000

127

The web to case feature can generate up to how many cases per day?1000300050007000

5000

128

The web to case feature has more template options than web to lead. True or False?

TRUE

129

The “Open Calendar” link below any list view can be clicked to display a view of my calendar. But, can I drag records from the list to time slots on the calendar to create events (sales calls, etc) for these records? A. Yes B. No

A

130

There __ of digits for a Record ID in the UI and ___ of digits for a Record Id in API

15, 18 (respectively)

131

There are four steps to managing Products and Price Books. Can you put the steps in order?1. Create Product2. Create Custom Price Book3. Defined Standard Price4. Set List Price

Correct Order = 1, 3, 2, 41. Create Product3. Defined Standard Price2. Create Custom Price Book4. Set List Price

132

This a search that is enabled when Chatter is disabled and/or Global Search is not enabled

Sidebar Search

133

This allows an organization to report on changes to field values over time

Historical Trending

134

This capability allows you to share access to records regardless of your place in the role hierarchy. (horizontal accesS)

Sharing Rules

135

This determines when a user can login to SF.

Login Hours

136

This feature is configured org–wide and removes login restrictions; to establish specific IP addr permitted for access.

Trusted IP ranges

137

This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self–service and live agent support A. Ideas B. Community C. None of the Above D. Sales Cloud E. Service Cloud2 F. Sales Cloud2

E

138

This is a personalized search, enabled with Chatter, and return search results based on the objects utilized most

Smart Search aka Global Search

139

This is a personalized search, enabled with Chatter, and returns more info based on objects a user utilizes most

Global Search

140

This is a SF feature used to automatically generate a Chatter post when data within a record changes

Feed tracking

141

This SF feature allows a sales rep to find new prospects and clean data associated with existing leads and contacts

Data.com

142

This SF feature is a marketplace where you can buy, build, sell and install apps for SF

AppExchange

143

This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout. 0. Lookup Relationship 1. Master–Datail Relationship 2. Master–Detail–Sub detail Relationship

0

144

Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity? A. True B. False

A

145

Through the Web-to-Case function, how is that case associated with a contact?Contact nameContact emailAccount nameNone of the aboveService cloud

Contact email

146

Through the Web–to–Case function, how is that case associated with a contact? A. Contact name B. Contact email C. Account name D. None of the above

B

147

Time based workflow can be triggered every time a record is created Or edited A. True B. False

B

148

Time–dependent workflow will not work with which type of workflow evaluation criteria? 0. Only when a Record is created 1. Every time a Record is created or edited 2. Every kind of workflow evaluation criteria 3. When a Record is edited and it didnt previously meet the rule criteria

1

149

Time–Dependent Workflow – Maximum Triggers Allowed Per Rule A. Maximum of 10 time triggers per rule B. Maximum of 20 time triggers per rule C. Maximum of 50 time triggers per rule

A

150

To create a many-to-many relationship, which two actions are required?Create two master-detail relationships from a child object two the two parent objects.Create a custom object to join two objects.Define a many-to-many relationship between two objects with a rule.Create the related list on the page layout of the junction object.

Create a custom object to join two objects.Define a many-to-many relationship between two objects with a rule.

151

To create a PDF file of your quote, click "Create PDF" on the quote detail page.A. TrueB. False

A. True

152

To email a report to other users, the report must be in a public folder with access granted to the other users? A. True B. False

A

153

To export a report to Excell and keep all formating, which option should be chosen? Export Details or Printable View?

Printable View keeps the formatting. Export Details only exports the raw data.

154

To make a field required, which of the following is used) (Pick the best possible answer) A. Page Layout B. Field Level Security C. Profile D. Both Page Layout and Field Level Security

A

155

To minimize the number of sharing rules, use Roles and Subordinates" over "Roles" where possible. True/False

TRUE

156

To rename a Standard Field, where do you make the changes? A. On Standard a Profile B. On a Page Layout C. Manually change on the Object D. All of the above

C

157

To support multi-currency, the developer needs consider two facts?(Choose 2 answers.)1) Must place values in currency ISO Field.2) The System Admin can add additional currencies, once multi currency has been enabled.3) Roll up currency summary fields will calculate incorrectly, if on the accounts object rolling up opportunities using multiple currencies.4) Salesforce.com will automatically track and update the various currency rate changes.

2) The System Admin can add additional currencies, once multi currency has been enabled.3) Roll up currency summary fields will calculate incorrectly, if on the accounts object rolling up opportunities using multiple currencies.

158

To track revenue gain or loss based on currency fluctuations, you must implement A.Multi–Currency B.Sandbox C.Territory Management D.Advanced Currency Management

D

159

Tom's account page layout makes the rating field required, but his field level security settings make the field read only. Will Tom be able to edit the rating field? Yes or no.

No. He will not be able to edit the rating field, because field level security settings make the field read only. When working with field access, the most restrictive wins.

160

True or False, Final reject actions in a workflow approval process can include actions such as email alerts.

TRUE

161

True or False. 'Printable view' retains the format of a report.

TRUE

162

True or False. A dashboard only as current as its last refresh date and you must refresh each time you login.

True.

163

True or False. A report must be saved in a public folder in order to email a report.

TRUE

164

True or False. Changing the default locale of a user, does not change the date fields.

FALSE

165

True or False. Clicking 'Export Details' allows you to export a report as .csv or .xlsx

TRUE

166

True or False. Custom Summary Formulas are based on hard record values but used to create a temporary formula for custom reporting needs.

TRUE

167

True or False. Data Validation Rules are forumulas that evaluate, True"."

TRUE

168

True or False. Field level security for reports is applied in the Enterprise, Unlimited, and Developer edition.

FALSE

169

True or False. In order to see the time zone of your current location, if you are a traveling SF user, then you would have to change the time zone setting in your user profile to the current location.

TRUE

170

True or False. Record locking in a workflow approval process prevents users from editing a record only if they have a certain field–level security or sharing settings.

FALSE

171

True or False. Sharing Access on Report Folders is enabled by default after the Winter 14 release.

TRUE

172

True or False. Standard profile permissions can be edited.

FALSE

173

True or False. Standard Reports May be used as a starting point for Custom Reports

True True or False. Standard Reports can be deleted? Ans : False, May not be deleted or removed (folder can be hidden)

174

True or False. The "Grant Access Using Hierarchies" option is always turned on for standard objects and is not editable.

TRUE

175

True or False. The "Grant Access Using Hierarchies" option is enabled by default?

TRUE

176

True or False. The Grant Access Using Hierarchies" option is always turned on for standard objects and is not editable."

TRUE

177

True or False. The Grant Access Using Hierarchies" option is enabled by default?"

TRUE

178

True or False. To log into the Data Loader, the IP address must be a trusted IP or the User must know their security token. mmm

TRUE

179

True or False. Users can have exactly one permission set.

False. They can have multiple permission sets.

180

True or False. Users can have exactly one profile.

TRUE

181

True or false. Validation rules impact 1) API usage, 2) web to lead and 3) web to case

TRUE

182

True or False. When running a report with over 2K records and you export to Excel, you will only be able to view all the records.

True. In SF, you will only see the first 2K records.

183

True or False. You can change the report type once the report is created.

FALSE

184

True or False: A checkbox can be a controlling field in a field dependency?

TRUE

185

True or False: A checkbox can be a controlling field in a field dependency.

TRUE

186

True or False: By default, search results are limited to records owned by the logged in user.TRUEFALSE

False** High-volume users are limited-access users intended for organizations with many thousands to millions of external users. Unlike other external users, high-volume users donít have roles, which eliminates performance issues associated with role hierarchy calculations. Because high-volume community users are not in the role hierarchy while Salesforce users are, a share group allows you to specify the Salesforce other external users who can access records owned by high-volume community users.Share groups apply across communities.

187

True or False: Each workflow rule applies to a single object, such as leads, accounts, or opportunities. mmm

TRUE

188

True or False: Inline editing and enhanced lists can be enabled for profiles from the User Interface Setting

TRUE

189

True or False: Multiple currencies can only be enabled by a request to Salesforce support.TRUEFALSE

TRUE

190

True or False: Profile settings do not override the organizationís sharing model.TRUEFALSE

TrueRole hierarchies and sharing rules can only be used to grant additional accessóthey cannot be used to restrict access to records beyond what was originally specified with the sharing model through organization-wide defaults.After restricting access using organization-wide defaults, users typically get access through one or more of these methods:Role hierarchySharing rulesManual sharingImplicit access (Accounts and associated child records)Teams (Account, Case, and Opportunity)

191

True or False: Sharing rules per object can grant access beyond the default sharing settings.TRUEFALSE

TRUE

192

True or False: Show Custom Sidebar Components on All Pages can be enabled for all users or for specific users

FALSE

193

True or False: Single Sign On users can reset their passwords by clicking the Forget Password?

FALSE

194

True or False: The profile of the record owner is what determines access to that record for the rest of the organization via sharing settings.TRUEFALSE

FALSE

195

True or False: The running user of a dashboard overrides the sharing model to see the high–level summary mmm data for everyone at the level of the Running User and below.

TRUE

196

True or False: The Self Service Portal and Customer Portal are the same technology?

No.

197

True or False: Workflow rules are triggered when a standard object in a master–detail relationship is re–parented, even mmm if the object's evaluation criteria is set to When a record is created, or when a record is edited and did not previously meet the rule criteria.

TRUE

198

True or False: Workflow rules can be triggered any time a record is saved or created, depending on your rule criteria

TRUE

199

True or False: Workflow rules can't be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics.

TRUE

200

True or False: Workflow rules never trigger on converted leads mmm

False: Workflow rules only trigger on converted leads if validation and triggers for lead convert are enabled in your organization.

201

True or False: You can change general user permissions on a standard profile.TRUEFALSE

FALSE

202

True or False; There are many dashboard components from SF Labs including the Apex Dashboard Kit which can be installed True / False

TRUE

203

True or false? You can add filters to dashboards with visual force or S control components.

FALSE

204

True or false? You can create email alerts for workflow rules on activities.

FALSE

205

True or False? Standard profiles can not be deleted.

TRUE

206

What profile permission allows the user to create, edit, and delete all organizational data, regardless of sharing settings? View all data Modify all data View setup and configuration Modify all

Modify all data

207

What profile permission allows the user to create, edit, and delete all organizational data, regardless of sharing settings?View all dataModify all dataView setup and configurationModify all

Modify all data

208

What profile permission is required for editing and deleting public tags?

Tag Manager.

209

What re dashboard filters?

Check this one....based on a single field, you have upto 10 optionsCan have up to 3 filters: date, date/time, currency, picklist, look p textMaybe you can choose 3 out of 10?

210

What records will you have access to when running reports?

1. Records you own2. Records you have read/write access3. Records being shared with you4. Records owned by user below you in the role hierarchy

211

What Report Format cannot be a data source for a Dashboard?

Tabular––if it does not have any row limits

212

What report formats support source Analytical Snapshots?

Tabular or Summary

213

What reports display from summary rows?

TableChart(double check this)

214

What restrictions are in place for ther PUBLIC Data Access Model

There are no restriuctions to the Publiuc Data Access Model

215

What restrictions are there for a HYBRID Data Access Model

This is a combination of Publica nd Privateusers can access records they own and those that are accessible as part of thier job function

216

What restrictions are there for a PRIVATE Data Access Model

User can only access records that they own and cannot see records owned by others

217

What should a system administrator consider when deleting a custom field?Choose 3 answersA. Field used in workflow and assignment rules cannot be deletedB. Field values should be archived before a field is deleted.C. Existing field values must be transferred to a new custom field D. Fields must be removed from page layouts after being deletedE. Deleted fields and values can be restored from the recycle bin within 15 days.

A. Field used in workflow and assignment rules cannot be deletedB. Field values should be archived before a field is deleted.E. Deleted fields and values can be restored from the recycle bin within 15 days.

218

What should a system administrator consider when setting up Mobile Lite?Choose 2 answers:A. Mobile Lite configurations can be created for each user profileB. Mobile Lite must be enabled before users can install itC. Mobile Lite provides access to standard objects and dashboardsD. Mobile Lite users must have a mobile license assigned to them

B. Mobile Lite must be enabled before users can install itC. Mobile Lite provides access to standard objects and dashboards

219

What should access to records be based on?A. The org chartB. User preferenceC. The org-wide defaultD. Roles and role hierarchy

D. Roles and role hierarchy

220

What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO? 1) Title equals CFO 2) Functional Role equals CFO 3) Reports To equals CFO 4) Contact Owner contains Poo A. (1 OR 2 OR 3) AND 4 B. (4 AND (2 OR 3)) OR 1 C. (1 OR 2 OR (3 AND 4) D. (1 AND (2 OR 3)) OR 4

A. (1 OR 2 OR 3) AND 4

221

What should you consider before importing a file?

1. formatted correctly2.duplicates are removed

222

What should you consider when migrating inactive campaigns?A. Nothing. You should not migrate inactive campaign dataB. Determine which data is important based on ROIC. Determine which data is important based on data amountD. Consider how long they have been inactive

B. Determine which data is important based on ROI

223

What should you do when migrating Opportunities?A. Determine if you need to load owner who are not current usersB. Always load all owners, including those who are not current usersC. Only load owners who are current usersD. Load all available data, including owners

A. Determine if you need to load owner who are not current users

224

What should you keep in mind when designing a solution to improve Sales Rep productivity? (Select all that apply)A. Links may be confusing; use them sparinglyB. Including AppExchange mash-ups may slow down Sales RepsC. Information should be entered only onceD. Finding information should only be a few clicks away

C and D

225

What standard profile allows the user to configure and customize salesforce? Standard user System administrator Marketing user Read–only

System administrator

226

What standard profile allows the user to configure and customize salesforce?Standard userSystem administratorMarketing userRead-only

System administrator

227

What statement is true regarding a custom field formula A. Not reference standard, custom, or other objects B. Can contain formulas upto 4000 character C. 4000 character is the limit on the compiled size of the formula D. Formula can reference themselves

C

228

What statements is False for a workflow task A. To assign tasks to multiple users, create multiple tasks as outcomes of the rule B. A single task can be assigned to multiple users C. The due dates for workflow task is based on number of calendar days, The rule fails to recognize only working business days by default D. Historical tracking is allowed for workflow task

B

229

What steps are part of the process to enable Multi-Currency in an organization?Create a SandboxContact Salesforce.com to enable multiple currenciesEnable Advanced Currency ManagementChoose a default currency

Contact Salesforce.com to enable multiple currenciesChoose a default currency

230

What steps are part of the process to enable Multi–Currency in an organization? A.Create a Sandbox B.Contact salesforce.com to enable multiple currencies C.Enable Advanced Currency Management D.Choose a default currency

B D

231

What task can a delegated administrator perform?Choose 3 answers:A. Manage users within specified rolesB. Create new user profilesC. Reset passwords for all usersD. Log in as a user who has granted login accessE. Manage specified custom objects

A. Manage users within specified rolesD. Log in as a user who has granted login accessE. Manage specified custom objects

232

What things can you modify on standard fields?

Field level securityField Properties (Required, Read-Only)Help textPicklist valuesAuto Number Format

233

What three objects can you sync between Salesforce and outlook?

EventsTasksContacts

234

What two things can own a record in SF?

1. User2. Queue

235

What two types of custom fields allow users to select a value?

Pick lists and lookups

236

What type of Dashboard display GRAND TOTAL from the bottom os a report

not sure, research this one

237

What type of field can a lookup filter be applied to?Choose 3 answers mmm A. Hierarchical relationship fields B. Master–Detail relationship fields C. Relationship fields for records owned by queues D. Lookup fields to the Account, Contact, User, and Custom Objects E. Lookup fields to the Activity object

A B D

238

What type of information can NOT be shown with an S–Control Dashboard component? A. Combination of two other Dashboard components B. External feed of data C. Data Warehouse information D. Flash representations of data

B

239

What type of record type is used for:Web-to-caseresearch was on test

Case is the default record type of record ownerCan create workflow rle: Case can be assigned to a queue, handle 5000 a day

240

What type of record type is used for:Web-to-lead

Lead becomes default record type of lead ownerYOu can create a workflow rule: auto reponse rule (emai la lead), or an asisgnment rules to route to the sales teamCn manage upto 500 leads a day

241

What type of relationship must exist if you would like the child record to remain if the parent is deleted?

1–1

242

What type of relationship should be built for a one–to–one? mmm A.Master–Detail Relationship B.Look–up Relationship C.Master–Detail Field D.Look–up Field

B D

243

what type of report cannot be used to run a dashboard report? A. Tabular B. Matrix C. Summary D. None of the above

A

244

What type of report filters, allow you to exclude/include data?

Cross Filters

245

What type of report filters, allow you to perform an AND/OR?

Filter logic

246

What types of components can you have on a dashboard, and what data do they display?

Table and chart components display data from the summary rows of a source report.Gauge and metric components display the grand totals from the bottom of a report.Visual force components can display data from other sources.

247

What types of records can be added to Salesforce from Data.com? (Select all that apply)A. OpportunitiesB. ContactsC. LeadsD. AccountsE. Campaigns

B and C and D

248

What will occur when a system administrator creates a dynamic dashboard?A. The data displayed varies based on the user viewing the dashboardB. The dashboard components resize based on the device users to view the dashboardC. The dashboard refreshes automatically whenever the underlying data changesD. The dashboard automatically send an email when the underlying data changes

A. The data displayed varies based on the user viewing the dashboard

249

What will you do to preserve data quality in your org?Create appropriate page layouts to enforce proper user adoption.Create a validation rule to enter data in a proper format.Create a validation to enforce conditionally required fieldsCreate a trigger to create relevant child objects automatically

Create a validation rule to enter data in a proper format.Create a validation to enforce conditionally required fields

250

What would prevent a user from including fields when running a report? A. Field–level security & page layouts B. Page layouts only C. Field–level security only D. None of the above

C

251

What would you change if all of your online help was displayed in English and you wanted it to be German? A.Default Language B.Default Locale C.Time Zone D.Default Currency

A

252

Whe using the Import wizard what additional data can a Marketing User import?

The Marketing user can import accounts and contacts (the same a s a standard user) PLUS marketing iuser can also import Leads (max 500)

253

When a case is deleted, following are deleted except: a. Case comments b. Case activities c. Solution d. Case tasks

C

254

When a field is deleted from the pagelayout, does it is also deleted from the Object? A. Yes B. No

B

255

When a field is deleted it sits in the recycling bin for 30 days True / False

FALSE

256

When a lead is converted and an opportunity record is created, which other object is related to the new opportunity by default?Choose 2 answers:A. AccountB. CaseC. ContactD. Lead

A. AccountC. Contact

257

When a lead is converted it becomes an Account,Contact and Oppurtunity (unless you opt out of creating an Oppurtunity) True / False

TRUE

258

When a lead is converted, Salesforce creates corresponding records in:AccountsContactsOpportunitiesAll of the above

All of the above

259

When a manager overrides a subordinate's forecast,the subordinate can see the manager's override A. True B. False

A

260

When a record is deleted it sits in the recycling bin for 30 days True / False

TRUE

261

When a user drills down from a dashboard component to the source report, they noticed that the data on the source report is different to the dashboard. Why might this be? (Choose all that apply) 1. The user and the dashboards are running user are different 2. The report has not been refreshed 3. The dashboard is a dynamic dashboard 4. The dashboard has not been refreshed 5. The user is drilling down to a filtered source report

1. The user and the dashboards are running user are different 2. The report has not been refreshed 3. The dashboard is a dynamic dashboard 4. The dashboard has not been refreshed 5. The user is drilling down to a filtered source report

262

When a user drills down from a dashboard component to the source report, they noticed that the data on the source report is different to the dashboard. Why might this be? (Choose all that apply)1. The user and the dashboards are running user are different2. The report has not been refreshed3. The dashboard is a dynamic dashboard4. The dashboard has not been refreshed5. The user is drilling down to a filtered source report

1, 4, 5

263

When a user refreshes a dashboard, who does the dashboard get refreshed for? a. The user and all those who have access to the dashboard b. Only the user who refreshed the dashboard. c. The running user only d. The administrator.

a. The user and all those who have access to the dashboard

264

When accessing an Objects record, a userís restriction will never be more restrictive than the Organization-Wide Defaults?TrueFalse

TRUE

265

When are custom fields removed from the recycle bin?

45 days

266

When are data Validation Rules enforced? 0. Upon opening the record 1. Upon closing the record 2. Upon editing a field 3. Upon saving a record

3

267

When are data validation rules executed?

A User Saves a Record Before records are imported Using the Data Loader and/or other API tools

268

When are Formula Fields recalculated? A. Calculated automatically B. Every 15 Minutes C. Nightly D. After Edits / Save

A

269

When are the formula fields Re – Calculated? A. Every 15 minutes B. Every time they are seen C. After every DML Operation D. Admin can set the time of Refresh

B

270

When are the formula fields Re – Calculated? A. Every 15 minutes B. Every time they are seen C. After every DML Operation D. Admin can set the time of Refresh

B. Every time they are seen

271

When are the Record types used?

Both users created for a same contact will have two different profiles, One for Customer portal and other for Partner Portal. When are the Record types used?1. To assign the different Page layouts to different users based on their profiles 2. To enable different sets of Standard/Custom Picklist values for two different users using the same page layout

272

When are validation rules applied when using Salesforce for Outlook?A. Every time a user views a recordB. Every time a record is updatedC. Every time data is synchronized with the serverD. Every time a record is saved

D. Every time a record is saved

273

When are validation rules invoked?

After a user attempts to save the record

274

When are WF rules evaluated? A.Before a record is deleted B.When a record is created/updated C.After a record is created D.When a record is cloned

B

275

When are workflow rules evaluated? Before a record is deleted when a record is created or updated after a record is created when a record is cloned

When a record is created or updated

276

When are workflow rules evaluated?Before a record is deletedwhen a record is created or updatedafter a record is createdwhen a record is cloned

When a record is created or updated

277

When can inactive assignment rules be run on leads?

During lead import.

278

When can work flows trigger?***Reseach as this was on test

When a record is saved or be time delayedFor time delayed, actions are placed in a queueEX - Acct has support plan - One month before it expires, trigger an email to the Customer support rep to call them (Could probably do this with accounts we have previously booked with based on the closed/won date)

279

When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast? A. Opportunity Close Date Only B. Product Date Only C. Schedule Date Only D. Commit Date E. Opportunity Close Date, Product Date, Schedule Date

A

280

When controlling and dependent fields are available in Connect Offline... A.You will be able to edit one, with it automatically updating the other B.The logic between them is not available C.You can only edit the controlling field D.You can only edit the dependent field

B

281

When converting a lead, what values are transferred to the opportunity? 0. Amount = Lead Amount 1. Close Date = Today 2. Close Date = Last day in fiscal quarter 3. Stage = First stage in list

23

282

When creating a custom list view you can display fields that are not on your pagelayout for that object? A. True B. False

B

283

When creating a custom report type all objects display in the Primary Object drop–down list, including those you do not have permission to view. For example, even if you don’t have permission to view leads, leads are available in the Primary Object drop–down list so that you can build lead report types for other users. A. True B. False

A

284

When creating a custom report type Making the status “In Development” hides the custom report type and any reports created from it from all users except those with the “Manage Custom Report Types” permission. Making the status “In Development” also prevents all users except those with the “Manage Custom Report Types” permission from creating and running reports from the report type. A. True B. False

A

285

When creating a Many–to–Many relationship you will need to use a A.Junction Object B.Lookup Field C.Sharing Rules D.Workflow Field update

A

286

When creating a recurring event what are the maximum occurrences by interval? A. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 10 B. Daily: 100 Weekly: 53 Monthly: 60 Yearly: 10 C. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 5 D. Daily: 365 Weekly: 52 Monthly: 12 Yearly: 1

B

287

When creating Custom Report Types, how many objects can you choose when defining which related records from different objects are returned in the report results?

4

288

When creating multiple users, which option represent the available fields?A. Last Name, First Name, Email, Username, ProfileB. Last Name, First Name, Email, Username, RoleC. Last Name, First Name, Email, Profile, RoleD. Last Name, First Name, Email, Profile,User License

A

289

When creating users, does the alias need to be unique?

No

290

When do scheduled dashboard refreshes occur? A. Dashboards refresh in the time zone of the user who schedules the refresh. B. Dashboards refresh in the Organization Default Time Zone.

A

291

When do you create a data validation rule? Choose 2 answers. A. A system administrator wants to manually check web to lea d with certain type of inputs. B. You want to update a field with a certain value when one field’s value meets the validation formula. C. A CEO wants to be notified via emails whenever a record is created that meets certain requirements. D. You don’t want users to enter unwanted words in a field.

A. A system administrator wants to manually check web to lea d with certain type of inputs. D. You don’t want users to enter unwanted words in a field.

292

When do you use Account teams for sharing rules

For public groups: Users or groups combined for a sharing rule (EX: sales and case managers)

293

When do you use manual sharing?

When you cannot define a group of users. Owners and anyone high may grant access

294

When does a task show under Activity History?

When the task is marked 'complete'

295

When does an event show under Activity History?

When the start time of the event has passed

296

When editing a quote, you can edit which of the following? (Select all that apply)A. The discount to apply to the entire quote including all line itemsB. The quote name and statusC. The expiration date of the quoteD. The contact and address information of the customer

B and C and D

297

When I convert a lead to an Opportunity, I must give the opportunity a unique name so I know what it is (ex: Pacific Bank – Red Package). A. True B. False

A

298

When I qualify a lead, the lead then automatically becomes (select all that apply): A. An opportunity B. An account C. A contact D. A campaign

ABC

299

When importing Lead records you must use _______ Currency A.An active or inactive B.An active C.An inactive

B

300

When is a custom object created? a. When there is a need to create a custom field b. To enhance the look of the application c. To capture unique data of the business d. When there is a need to add custom tabs

c

301

When is a workflow rule triggered? A. When a record that was closed now becomes open again B. When you delete a record C. When you are assign a record D. When it is edited to meet the rule trigger criteria

D

302

When is it appropriate to use the Import Wizard versus the Data Loader?

Need to prevent duplicates and when the Admin needs to choose whether to trigger Workflow rules (or not)

303

You can create parent/child relationships directly from the CSV import file a. True b. False

a

304

You can create the following Email Template Formats: Choose 4 A. Text B. Visual Force C. HTML with Letterhead D. XML Templates E. Custom HTML

A B C E

305

You can create which of the following types of email templates (Multiple correct answers): A. Text B. HTML with letterhead C. JavaScript D. Custom HTML E. Text with letterhead F. Visualforce

A B D F

306

you can customize the Opportunity Stage History related list on an Opportunity Page Layout. A. True B. False

B

307

You can customize to restrict users ability to log in to saleforce. mmm A. Profile B.Role C.Page Layout D. Record Type E. Security Settings

A

308

You can delete the Standard Price Book or a price book that is on an opportunity. a. True b. False

a

309

You can edit their user profiles and define Trusted IP ranges so that users dont have to activate new computers within this range but without blocking those that are not True / false

FALSE

310

You can enable field encryption by: A. Selecting Enable Field Encryption" under Organization Wide Defaults B. Contacting Saleforce.com Customer Support C. It is enabled by default"

B

311

You can map a custom lead field to a Case True / False

TRUE

312

You can map a custom lead field to only one of the following objects at a single instance (check all that apply)? A. Account B. Contacts C. Cases D. Opportunities

A B D

313

You can map a single column from the CSV file to multiple fields in Salesforce SFA. True / False

TRUE

314

You can map custom lead fields to standard fields on the Account, Contact, and Opportunity. A. True B. False

B

315

You can not use the browser's print function to print reports.

FALSE

316

You can only import only one language at a time per CSV file a. True b. False

a

317

You are about to enter a new lead from a cold call into SFDC. What do you do first? A. Search to determine if the company record already exists in Salesforce because you NEVER want to add duplicate data. B. Start entering the new lead C. Import the lead into SFDC using your Outlook email account

A

318

You are limited to ________ new picklist or multi–select picklist values for any field during a single import a. 10 b. 100 c. 1000 d. No Limit

c

319

You are setting up security for your client, UCI. UCI has a collaborative sales model and want to make sure all team members work together to meet the customer needs. They are likely to require an open sharing model that will allow them to cross- and up-sell opportunities.A. TrueB. False

A. True

320

YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker? A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs B. They will not be able to complete the installation process as they have reached the maximum number of custom objects C. The installation will succeed D. The installation will succeed, but only the reports,

A

321

You can apply a discount to the entire quote; there is no need to apply discounts to individual line items in the quote.A. TrueB. False

B. FalseYou cannot apply a discount to an entire quote, only to individual line items.

322

You can create a custom report on solution categories and solution categories are available in list views. A. True B. False

B

323

You can create a Lookup Relationship to link an object with itself. True / False

TRUE

324

You can create Custom Summary Formulas based on Custom Formula Fields. True False

TRUE

325

You can only use standard fields when generating email and mail merge documents for leads or contacts. True /False

TRUE

326

You can rename standard Tabs and Objects. 9962077244 True / False

TRUE

327

You can set a default value for a custom field. True False

TRUE

328

You can set the Tab as a Landing Tab while creating the Tab for the Object? A. True B. False

B

329

You can set up Salesforce to automatically send email alerts, assign tasks, or update field values based on your organization's workflow a. True b. False

A

330

You can share the Dashboard components snapshot with everyone in the Company with chatter? A. No, we cannot share with the company B. No, we cannot share with people who do not have access to the dashbaord C. Yes we can share, but only people having access to dashboard will be able to see the data D. Yes and everyone will be able to see it regardless of access to dashboard

D

331

You can then associate each business process with one / more record types and make it available to users based on their A.Role B.Profile C.OWD D.Licence Type E. Salesforce Edition

B

332

You can track Assets through Accounts, Contacts, Products, or Cases.A. TrueB. False

A. True

333

You can track only Assets sold by your company.A. TrueB. False

B. FalseYou can track Competitor's Assets as well.

334

You can update licenses on the Company Profile. True False

FALSE

335

You can use a Custom Lookup field to create a relationship between an opportunity and a contact. A. True B. False

A

336

You can use conditional highlighting for summary and matrix report only A. True B. False

A

337

You can use inline editing to maintain all detail pages in the application except for....?

Documents and Forecasts

338

You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels. A. True B. False

A

339

You can use standard reports when creating A. True B. False

B

340

You can use standard reports when creating Dashboards A. True B. False

B

341

You can use the import wizard to erase existing field values. Once a custom field is deleted, can it be restored?

Yes. The recycle bin for custom fields" feature gives the administrator 45 days to restore the field and its data."

342

You cannot change the name of the default Person Account record type, and you cannot create additional record types for Person Accounts A. True B. False

B

343

You cannot delete a product that is used on an opportunity a. True b. False

a

344

You cannot delete a standard report. True / False

TRUE

345

You cannot delete all the record types for an object if the object is referenced in which of the following: A. Apex Code script B. Page layouts C. Profiles

A

346

You CANNOT delete standard fields but you can remove non–required standard fields from a page layout A. True B. False

A

347

You cannot mass remove records from an approval process; removal of records must be done one by one. True False

FALSE

348

You convert a lead that is linked to multiple campaigns what is inserted into the opportunity Campaign Source field? A. The campaign source field is left empty B. The campaign with the most recently updated member status is mapped to the new opportunity C. The first campaign linked to the lead, based on time stamp, is mapped to the new opportunity

B

349

You delete the Custom Field Region. All data related to Region will also be deleted. True False

TRUE

350

You have a custom object called Widgits" which has a Master–Detail Relationship with Accounts. What happens when you delete an account with associated Widgits? A. You cannot delete the account without first deleting the associated "Widgits" B. The Widgits are deleted C. The account is deleted, but the Widgits remain in Salesforce CRM"

B

351

You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that has a 50% Probability of closing. If all goes well, and this Opportunity closes, how much revenue will be realized?A. $1,000B. $500C. $750

A. $1,000

352

You have created a custom field of the type Number" on the Account object called "Number of Golfers at Client". You enter the following data in the field: 073. What is stored in Saleforce CRM? A. 0073 B. 73 C. 7.3%"

B

353

You have Read Only access to an account, can you add a task or event to the account? A. True B. False

B

354

You have successfully implemented Salesforce CRM ideas. As more and more people use this initiative, you get more and more feedback about the popular ideas sub–tab not being updated. Which of the following actions shall you take? A. Decrease the half–life of ideas. B. Tell people that popular ideas sub–tab displays ideas according to their votes and they have not yet voted new ideas enough to replace the existing popular ideas. C. Disable half–life D. Enable voting.

A. Decrease the half–life of ideas.

355

You have to enable the Report Builder Upgrade first to use Master Charts. True / False

FALSE

356

You have to enable the Report Builder Upgrade first to use Scatter Charts. True / False

TRUE

357

You must be a user of salesforce.com in order to Receive an email notification in the case escalation process A. True B. False

B

358

Who would be interested in the "Top 10 Reasons Deals Were Lost" report?A. VP of SalesB. Sales OperationsC. Sales ManagerD. Sales Rep

A. VP of Sales

359

Why are profiles important when managing security of records? (Select all that apply)A. Profiles allow users Read permission only. To allow Create, Edit, or Delete permissions, an admin must change the default setting.B. When custom applications are installed or created, you can manage access at the profile level.C. Profiles define a user's permission to perform different functions within Salesforce.D. Profiles manage data visibility based on where users are placed among the profile hierarchy.E. To ensure appropriate system permissions, administrators often assign multiple profiles to a single user.

B and C

360

Why are Sharing Rules used?

To open up access to records you wouldn’t naturally get through Organization Wide Defaults and RoleHierarchy. They are the exceptions to the Organization Wide Defaults.

361

Why is it important to forecast sales?A. Forecasting helps a company know what's in the pipelineB. Forecasting allows a company to manage revenueC. Forecasting tells managers the percent of deals closedD. Forecasting moves opportunities through stages

B. Forecasting allows a company to manage revenue

362

Why might teams be utilized?

For reporting and sharing.

363

Why should you use a Master Picklist when creating a record type?

Allows you to account for all values of a picklist regardless of what Record Type is selected.

364

Why should you use validation rules?

To ensure user enters valid data when creating or updating a record.

365

Why use the data loader?

Can load ALL objectsSchedule importsSave mappingUpdate, upsert, export and delete

366

Why use the Import Wizard?

1. Less than 50,000 records2. Be alerted to duplicates3. Choose whether or not to trigger workflow

367

Why utilize Account Teams and Sales Teams?

Teams are used for collaboration, sharing, and for reporting purposes.

368

Why would you add highlights?

1. Make exceptional values stand out

369

Why would you create different Record Types? A. To allow users to use different page layouts B. To allow users to see different values in picklists depending on their job function C. To allow users to use different Business Processes depending on their job function D. All of the above

D

370

Why would you use early triggers? A. To escalate a case according to a time zone B. To allow notification before a case actually escalates C. To escalate any case within a period D. To send an auto response email to customers

B

371

Will a new workflow evaluate rules retroactively?

No. Only from that moment forward.

372

Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type? A) Yes B) No

A) Yes

373

Will two different users get the same search results on searching for a common keyword? A. Yes B. No

B

374

Will users have to use their security token when logging into connect for outlook if their IP range has already been added to a trusted IP range? True / False

FALSE

375

Will WF evaluate rules retroactively?

NO. When a WF is created , SF will only evaluate the rule for records created / edited from that moment forward,it will not evaluate workflow rules retroactively. That’s taks/emails will not be created for existing records in the DB that already meet the criteria necessary for the rule to trigger.

376

With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account. A. True B. False

A

377

With Customizable Forecasting you can forecast any of the following data. (Select all that apply)A. QuantityB. Units of Individual ProductsC. Units of Product FamilyD. Amount

A and C and D

378

With enhanced profile list views enabled, how many profiles can you load up and view on a single list? 100 200 300 400 500

200

379

With enhanced profile list views enabled, how many profiles can you load up and view on a single list?100200300400500

200

380

With Multi Currency activated, to track revenue gain or loss based on currency fluctuations, you must implement..Multi-CurrencySandboxTerritory ManagementAdvanced Currency Management

Advanced Currency Management

381

With sharing rules one can make automatic exceptions to the organization–wide default for defined sets of users. A. True B. False

A

382

With sharing rules one can make automatic exceptions to the organization–wide default for defined sets of users. A. True B. False

A. True

383

With sharing rules, one can make automatic exceptions to the organization–wide default for defined sets of users. A. True B. False

A. True

384

With Spring '11, a new version of Chatter Desktop is available with performance optimizations and enhancements that let you: mmm A. Click files to preview them B. Subscribe to a user C. Select the To: Me tab to see posts directed to you D. Click groups and users to view their feeds E. Post to a group or user\'s feed F. Subscribe to a user feed post

A C D E

385

With Spring 11 release, you can now sort line items in the Quote Line Items related list on a quote. Syncing a quote with an opportunity also syncs product sort order. True / False

TRUE

386

With Spring’11 release now you can have Photos in Dashboard components? A. No B. Yes but only in Tables C. Yes in every type of Chart

B

387

With the manage campaign" button on campaign selected, what all can you do with the integrated campaign builder? Select 2 a. Import new leads and add it to campaign b. Associate opportunities to the campaign c. Associate exisiting contacts to the campaign d. Associate upto 50000 existing leads to the campaign"

a d

388

Within a profiel what are the 5 Settings that determine what a user can SEE

Apps Tabs Page layouts Record types Fields

389

Within a profile what are the 4 Permissions that determine what a user can DO

Adminastrative (eg cstomise app) General user (eg run reports, mass email) Standard object (eg create leads) Custom object (eg edit positions)

390

Within a workflow rule what are the different elements and the 4 types of actions

– Evaluation Criteria – Trigger Criteria – Actions :– Tasks, Email Alerts, Field Updates, Outbounnd Messages – Time Triggers – Actions :– Tasks, Email Alerts, Field Updates, Outbounnd Messages

391

Within Custom field creation what are two items that can be set as part of the field level security step?

– Visibility by Profile – Editability by Profile

392

Within Security & Access who is effected by each of the following settings:– (All Users, groups of users or individual Users) User Record UI Settings Chatter Calender Settings User Profile Company Profile Search Settings

Affects all users : Company Profile UI settings Calendar Settings Search settings Chatter Groups of Users User Profile Individual Users User Record

393

Within the following list which are the permissions – Record Types – Standard Object – Apps – Custom Objects – Page Layouts – Tabs – General User – Fields – Adminastrative

Standard Objects Custom Objects General User Adminastrative

394

Within the following list which are the settings – Record Types – Standard Object – Apps – Custom Objects – Page Layouts – Tabs – General User – Fields

Record Types Apps Page Layouts Tabs Fields

395

Without using Visualforce, which five of the following components can be customized on a page layout?Field locations.Images.Related List properties.Buttons.Field properties.Related Lists Displayed

Field locations.Related List properties.Buttons.Field properties.Related Lists Displayed

396

Workflow cannot be triggered upon import. MMM A. True B. False

B

397

Workflow Field Updates specify the field you want updated and the new value for it. Depending on the type of field, you can do the following Except a. choose to apply a specific value b. make the value blank c. Delete the Field d. calculate a value based on a formula you create

C

398

Workflow Rules Consist of the following components A. Workflow Task B. Workflow Outbound Message C. Workflow Field Updates D. Workflow Actions E. Workflow Email Alerts

A B C E

399

Workflow rules in Salesforce CRM automate which types of actions? A. Outbound messages, field updates, time triggers, email alerts B. Outbound messages, field updates, tasks, email alerts C. Outbound calls, field level security, activities, email templates D. Outbound alerts, field updates, tasks, email messages

B. FTEO – Field Updates, tasks, email alerts, outbound messages

400

Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM A. True B. False

B