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Flashcards in Upload Part 5 Deck (401):
1

#Error!" displays on report cells if your custom summary formula output is over 18 digits.

 

True/False

TRUE

2

Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?

 

A) Yes

B) No

A) Yes

3

_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?

 

A. Views

B. Tags

C. Dashboards

D. Home Page layout

E. Apps

B. Tags

4

__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.

 

A. Application

B. Object

C. Workflow Rules

D. Packages

E. Visual Force Page

D. Packages

5

A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report helps to know who to target for future campaigns?

 

A. VP Marketing

B. BI/Analytics

C. Marketing Executive

D. Campaign Manager

D. Campaign Manager

6

A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report shows the relations to sales data, lead data, and analysis of campaigns?

 

A. VP Marketing

B. BI/Analytics

C. Marketing Executive

D. Campaign Manager

B. BI/Analytics

7

A check box can be a controlling field in a field dependency:

 

TRUE/FALSE

True

8

A company has a custom field "Hours Worked" and the sys admin is tasked to create a validation rule so that field will not accept a negative value:

 

A. Hours_Worked != 0

B. NOT(Hours_Worked

C. Hours_Worked__C 0

D. Hours_Worked

E. NOT(Hours_Worked__C > 0)

F. Hours_Worked__C

F. Hours_Worked__C

9

A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to build a custom forecast for the same.

 

True or False

TRUE

10

A controlling picklist can have up to how many values?

 

399

500

400

350

450

300

300

11

A custom field is made Read only from the Field level security and Required from Page layout. The Field will be

 

A. Read Only for the User

B. Required for the User

C. Throws an error and don’t allow to make Read only field Mandatory from page layout

D. User is given a choice in a pop up window

A. Read Only for the User

12

A custom field is made Read only from the Field level security and Required from Page layout. The Field will be

 

A. Read Only for the User

B. Required for the User

C. Throws an error and don’t allow to make Read only field Mandatory from page layout

D. User is given a choice in a pop up window

A. Read Only for the User

13

A custom lead field can be mapped to

 

a. One case comment

b. Two contact fields

c. One account field

d. one solution field

c. One account field

14

A custom lookup field can be added to create a relationship between a standard object and which of the following objects?

 

A. Users and Custom Objects

B. Leads, Accounts, Contacts and Custom Objects

C. Users, Custom Objects and Campaigns

D. Custom Objects, Contract and Campaigns

A. Users and Custom Objects

15

A custom multi–select picklist can be the controlling field for a dependent field

 

True / False

FALSE

16

A default person account record type named “Person Account” is automatically created when person accounts are enabled for your organization.

 

TRUE/FALSE

True

17

A lead has been converted. Where can we find the campaigns associated with it? Select 2.

 

a. Campaign history list

b. Opportunity campaign related list

c. Contact campaign related list

d. Campaign history report

e. Campaign related list on account

b. Opportunity campaign related list 

c. Contact campaign related list

18

A Lookup Field Relationship Select the correct choice

 

a. Links two objects together

b. Links two formulas together

c. Links two page layouts together

d. Links two Salesforce.com instances together

a. Links two objects together

19

A Look–up field can look up to what?

 

A. An Object

B.A field

C.A record

D.A report

C.A record

20

A manager wants to pend all task assigned to his team so that the due date will be pushed a few days forward.

 

A.He needs to have Edit Tasks permission

B.He can go to Your Name > Setup > Customize > Activities > Tasks > Manage Task

C.Go to Tasks tab and find the Mass Reschedule link in the Tools section

D.There is no such standard functionality yet in Salesforce.

D.There is no such standard functionality yet in Salesforce.

21

A new list view can be created from within the console 

 

TRUE/FALSE

False

22

A particular role needs edit on contacts, view, edit and delete on contracts and only view on accounts. Where can the administrator make the change?

 

a. User record

b. Profile

c. Organization wide default

d. Sharing role

e. Public group

b. Profile

23

A particular team needs to track individuals working on cases and the individual roles of the people working on cases. Which is the best way to do it?

 

a. Profiles

b. Roles

c. Public groups

d. Sharing rules

e. Permissions

d. Sharing rules

24

A person account is different from business account because: (any 2)

 

a. There is only one record type in person account

b. There is no contact related list in person account

c. There are no opportunities to a person account

d. There are no leads converted here

a. There is only one record type in person account 

b. There is no contact related list in person account

25

A Profile can have many users, but a user can have only one profile.

 

TRUE/FALSE

True

26

A Profile is a collection of settings and permissions that determine what the user can do with records they have access to and how they view those records.

TRUE

27

A public group is a grouping of all Except A. Users B. Public Groups C. Queue D. Roles E. Roles and Subordinates

C

28

A Queue can own what five types of records?

CasesLeadsCustom ObjectsKnowledge Article VersionService Contracts

29

A record is modified on 1/1/2008. It meets criteria for a time–based workflow rule; this rule schedules an action for 7 days after rule execution. On 1/4/2008 the record is modified and no longer meets workflow rule criteria. On 1/5/2008 the record is modified and once again meets the initial time–based workflow rule criteria. How many workflow actions will execute and when?

0

30

A Record Owner has the following privileges: A. View and Edit Capabilities B. Transfer Capabilities C. Deletion Capabilities D. Import Leads Capabilities E. Import Opportunity Capabilities

A,B,C

31

A record owner has the privileges to: View and edit records, transfer or change ownership of records, and delete owned records. A. True. All the time. B. False. All the time. C. True. If Object permission is enabled. D. False. If Object permission is disabled. E. True. If Object permission is disabled. F. False. If Object permission is enabled.

C D

32

A role has many to many relationships with the user? A. True B. False

B

33

A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard. How would an administrator enable this? A. Grant the sales manager the Drag–and–Drop Dashboard Builder" permission. B. Create the dashboard as dynamic dashboard. C. Grant the sale manager the "Manage Dynamic Dashboards" permission. D. Grant the sales manager the "View My Teams Dashboards" permission."

B D

34

A sales rep can create a quote from:A. An Account and its OpportunitiesB. An Opportunity and its ProductsC. A Product and its Price BookD. A Contact and its Assets

B. An Opportunity and its Products

35

A sales team is a set of users that normally work together on _________ ? A. Accounts B. Leads C. Opportunities D. Contacts E. Cases

C

36

A sales user at universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the status change? Choose 2 answersA. Sales quotaB. Amount ratingC. Forecast categoryD. Probability

C. Forecast categoryD. Probability

37

A sales user wants to have edit access to opportunity but should not be able to import leads and should also be able delete accounts. Is it possible? a. Yes (customize a standard profile) b. Yes(customize a custom profile) c. No (as importing leads cannot be disabled) d. No (accounts can never be deleted)

a

38

A Salesforce.com instance has Multiple Currencies as Activated. What is the maximum granularity available for tracking changes in Currency Rates A.1 Week B.1 Day C.1 Hour D.1 Minute

B

39

A security token is required for API access when connecting from an IP address within the list of trusted networks. mmm True / False

FALSE

40

A service portal user may close their cases using Suggested Solutions in the self service portal. A. True B. False

A

41

A solution can only belong to one category. A. True B. False

B

42

A Standard Fiscal Year can start on May 1st. True False

TRUE

43

A Standard profile that has Standard User Permissions and can manage published solutions and solution categories 0. Marketing Profile 1. Contract Manager 2. System Administrator 3. Marketing User 4. Solution Manager

4

44

A standard report type is similar to an inner join or an outer join?

Inner join, where a parent record will appear only if a child record exists.

45

A strong pipeline requires faster response. Which of the following example describes a need for faster response?A. Leads are qualified but not routed to the right peopleB. Campaigns are launched without communicating the follow-up planC. Leads are tracked in separate systems, not accessible by allD. As business matures, it becomes difficult to identify right prospects

A. Leads are qualified but not routed to the right people

46

A strong pipeline requires greater visibility. Which of the following example describes a need for greater visibility?A. Leads are qualified but not routed to the right peopleB. Campaigns are launched without communicating the follow-up planC. Leads are tracked in separate systems, not accessible by allD. As business matures, it becomes difficult to identify right prospects

C. Leads are tracked in separate systems, not accessible by all

47

A strong pipeline requires sales and marketing alignment. Which of the following example describes a need for sales and marketing alignment?A. Leads are qualified but not routed to the right peopleB. Campaigns are launched without communicating the follow-up planC. Leads are tracked in separate systems, not accessible by allD. As business matures, it becomes difficult to identify right prospects

B. Campaigns are launched without communicating the follow-up plan

48

A strong pipeline requires trusted data. Which of the following example describes a need for trusted data?A. Leads are qualified but not routed to the right peopleB. Campaigns are launched without communicating the follow-up planC. Leads are tracked in separate systems, not accessible by allD. As business matures, it becomes difficult to identify right prospects

D. As business matures, it becomes difficult to identify right prospects

49

A summary formula can't reference another summary formula. How do you specify the following in a formula field : the year of the custom date field(date_c) should be the current year: a. YEAR(date_c)=YEAR(today() ) b. YEAR(date_c)YEAR(today() ) c. DATE(date_c)=DATE(today() ) d. DATE(date_c)=YEAR(today() )

a

50

A system administrator at Universal Containers created a custom object to capture custom feedback. How can the administrator ensure that users have access to this new object?A. Add fields from the feedback object to the account page layoutB. Create a lookup relationship from the account page to the feedback objectC. Assign the feedback page layout to the appropriate user profilesD. Create a role in the hierarchy to provide user access to the new object

C. Assign the feedback page layout to the appropriate user profiles

51

A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records.How can this be accomplished?Choose 2 answersA. Use similar opportunities to update the opportunitiesB. Create a list view for opportunities and update using inline editingC. Export opportunities and update using the import wizardD. Export opportunities and update using the data loader

B. Create a list view for opportunities and update using inline editingC. Export opportunities and update using the import wizard

52

A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage.Which data validation tool can be used to accomplish this?Choose 2 answersA. Formula fieldsB. Data Validation rulesC. Record Types and read only page layoutsD. Workflow field updates

B. Data Validation rulesC. Record Types and read only page layouts

53

A System Administrator can edit a profile to: 0. Prevent a user from viewing custom tabs 1. Prevent the use of Mass email 2. Deny a user access to other users leads The correct answer is 01 What is a Dashboard made of? 1. Tables 2. Summary Reports 3. Charts 0. Gauges

13

54

A system administrator created a custom object for a recruiting application to track open positions. The administrator needs to give recruiting users the ability to read, create, edit and delete position records.How should the administrator proceed?A. Modify a standard profile and enable the custom object permissionsB. Use an existing standard profile that will automatically have the custom object permissions enabledC. Create a custom profile and enable the custom object permissionsD. Use an existing custom profile that will automatically have the custom object permissions enabled.

C. Create a custom profile and enable the custom object permissions

55

A System Administrator followed the click path: Your Name ? Setup ? Customize ? Reports & Dashboards ? User Interface Settings but found no option to enable the Report Builder Upgrade. Which statements could explain this scenario? A.Another System Administrator had already enabled it. B.There is no Report Builder Upgrade spring 11 just made it available to all profiles. C.That is not the right click path to do the upgrade. D.They created their Salesforce Org after the Spring 11 release. Thus there is no need for the upgrade.

A D

56

A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion?A. The lead formula field value can be mapped to a number field on the account recordB. The lead formula field value can be mapped to a roll-up summary field on the account recordC. The lead formula field value can be mapped to a formula field on the account recordD. The lead formula field value can be mapped to a standard field on the account record

A. The lead formula field value can be mapped to a number field on the account record

57

A US sales rep is reporting that new opportunities she creates do not default to the US dollar currency, and she has to change them manually. How can this be resolved? A. Change the corporate currency in the company profile. B. Enable advanced currency management. C. Change the personal currency on the users record. D. Change the record currency for opportunities.

C. change the personal currency on the users record

58

A US sales rep is reporting that new opportunities she creates do not default to the US dollar currency, and she has to change them manually. How can this be resolved?A. Change the corporate currency in the company profile.B. Enable advanced currency management.C. Change the personal currency on the users record.D. Change the record currency for opportunities.

C

59

A user only has the read permission for the case object on her profile. A criteria-based sharing rule gives her read write access to product support cases. Will she be able to edit product support cases?Yes or no.

No. She will not be able to edit product support cases because object permissions give her only read permission. When working with object access, the most restrictive wins.

60

A user only has the read permission for the case object on her profile. A criteria–based sharing rule gives her read write access to product support cases. Will she be able to edit product support cases? Yes or no.

No. She will not be able to edit product support cases because object permissions give her only read permission. When working with object access, the most restrictive wins.

61

A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce administrator would take to troubleshoot the problem?A. Reset the passwordB. Unlock the userC. Change the login IP rangesD. View the login history

D. View the login history

62

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create: profile permission for Campaigns.How should a system administrator grant the correct access to the user?A. Assign the user to the standard Marketing User profileB. Select the Marketing User checkbox on the user recordC. Grant the user delegated administration rights to campaignsD. Create a campaign sharing rule to grant access to the user

B. Select the Marketing User checkbox on the user record

63

A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM? A) User is automatically Logged Out B) User keeps working continuously without any issues C) User is asked in a Popup window if he would like to extend his session D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

64

A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM? A) User is automatically Logged Out B) User keeps working continuously without any issues C) User is asked in a Popup window if he would like to extend his session D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

65

A user who has access to formula field can reference fields to which he or she doesn't have access to allowing him or her to view restricted data. True / False

TRUE

66

A virtual storage that can be used to group on criteria such as skill requirements, product categories, customer types or service levels is called a A. Case Queue B. Case Assignment Rule C. Solutions Queue D. None of the above

A

67

A Workflow Alert can be tracked in Activity History a. True b. False

a

68

A Workflow Approval process may be used for all of the following objects EXCEPT: a. Opportunity b. Users c. Assets d. Contracts

b

69

A workflow rule automates workflows based on an organization's requirements and triggers workflow actions based on criteria. What are the four types of workflow actions?

TEFO= Tasks Email alerts Field updates Outbound messages

70

A workflow rule automates workflows based on an organization's requirements and triggers workflow actions based on criteria. What are the four types of workflow actions?

TEFO=TasksEmail alertsField updatesOutbound messages

71

A Workflow rule can only be triggered when a record is created. A. True B. False

B

72

Access to a report is determined by the folder in which the report is stored. True or false?

TRUE

73

Access to a report is determined by the folder in which the report is stored. True or false?

TRUE

74

Access to a report is determined by the folder in which the report is stored.True or false?

TRUE

75

Accessing a shared library of SF Content is done by...

individual user ORpublic group

76

According to Sales Force, console is not for occasional users of SalesForce. The console is best set up for users who view SalesForce for 3 or more hours a day. A. True B. False

A

77

Account team is a set of users that normally work together on _________? A. Accounts B. Leads C. Opportunities D. Contacts E. Cases

A

78

Account Teams are not available for Professional Edition a. True b. False

a

79

Account Teams might be utilized for what? 0. Sharing 1. Reporting 2. Private Sharing Model 3. Activities

1

80

Accounts can be created by converting a lead to an opportunity, or by manual entry. A. True B. False

A

81

Active currencies can be set at what level(s)

Organization profile

82

Active Currencies live in Company Profile, user record (Personal Setup) and in Opportunity (Record). True False

TRUE

83

Adding & Searching for Records: Which search option allows me to search across multiple fields including notes, descriptions, and comments? A. Advanced Search B. Sidebar Search C. Both

A

84

Adding a user to the sales team group will give access to opportunity records that was previously a restricted account. A. True B. False

FALSE

85

Adding Records: I must always search for a company or contact record BEFORE adding a new lead, opportunity, contact, or account into Salesforce. A. True B. False

A

86

Adding Records: If I add a duplicate record because I haven’t searched before adding a new one, the following events will be likely to happen: A. The data quality in Salesforce.com will start to suck, and head office reports will no longer be accurate B. I will complain when I inevitably end up adding notes or events to the wrong record C. I will feel so guilty that I will be compelled to sign over my commissions to Bill, who needs more money to save homeless cats in the city of Boston D. I will need to delete the duplicate record I have added, or merge the 2 duplicate records together. E. All of the above

ADE

87

Address

Street address of the organization.†Up to 255 characters are allowed in this field.

88

Admin Newsletter

Allow administrators in your organization to choose whether they want to receive administrator-targeted promotional emails from†salesforce.com.

89

Advanced filter conditions can be applied to a roll–up summary field A. True B. False

B

90

After Spring 11 upgrade the System Administrator noticed that he can no longer see the Report Builder" permission on profiles. Which of the following explains the scenario? A. Report Builder is no longer in use in Spring 11. B. All profiles get access to the report builder by default. C. The old report wizard will be available only to users in Accessibility Mode. D. Only Group and Professional Edition organizations can use report builder. E. Only Enterprise and Unlimited Edition organizations can use report builder. F. None of the above.

B

91

All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings? A. True B. False

A

92

All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings? A. True B. False

A. True

93

All existing custom objects that were previously deployed will still be deployed when you upgrade a managed application.. a. True b. False

a

94

All fields on the Approval page layout are available to view on the Approval History related list A. True B. False

B

95

All of the following actions may take place on a Workflow Rule EXCEPT: A. Outbound API message B. Update Field C. Create a Task D. Create an Event

D

96

All of the following are default Account record types– with Client Management EXCEPT: A. Account Tab Default B. Business Account Default C. Person Account Default D. Partner Account Default

D

97

All of the following are true about Default Sales Teams EXCEPT: A. Default Sales Teams are configured on a user record B. Default Sales Teams may be added manually to an opportunity record C. Default Sales Teams may be added automatically to an opportunity D. Default Sales Teams may be added manually to an account record

A

98

All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT: A. Pipeline reports may include omitted opportunities from the forecast B. Forecasts may be overridden C. Pipeline reports may be overridden D. Opportunity stages may be used to determine the forecast category of an opportunity

A

99

All of the following are true about Validation Rules EXCEPT: a. All active validation rules are run each time at save b. Validation rules are not enforced on existing data. They only run during subsequent record creation / updates c. You can enter records through Data Loader bypassing the Validation Rules d. Multiple error messages may be displayed at one time e. Validation rules can be activated / deactivated by admin

C

100

All of the following are types of AppExchange Applications EXCEPT: A. Composite B. Client C. Provisional D. Native

C

101

All of the following may be uploaded to the AppExchange Directory EXCEPT: A. Custom Tabs B. Custom Fields on Custom Objects C. Custom Fields on Standard Objects D. Custom Assignment Rules

C

102

All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT: A. External Id B. Parent External Id C. Record Id D. Record Number

D

103

All of the following objects may have a queue EXCEPT A. Accounts B. Cases C. Leads D. Custom Objects

Accounts

104

All personalization made to the Reports tab (expanding and collapsing of folders) is saved automatically. When a user returns to the Reports Tab in future sessions,the settings will remain intact until they are changed True / False

TRUE

105

All the following are Main Setup areas in Salesforce.com EXCEPT? A. Personal Setup B. App Setup C. Data Setup D. Administration Setup

C

106

An account team can be added by all Except a. Owner b. Anyone in the team c. Anyone above owner in role hierarchy d. Administrator

B

107

An Account team is a set of users that normally work together on _________? A. Accounts B. Leads C. Opportunities D. Contacts E. Cases

A. Accounts

108

An admin changed the org default language from English to spanish. What must end users do to see this change? A. Nothing they will see the application in Spanish immediately B. Refresh their browser C. Logout then login again D. Change their language personal preference to Spanish

D

109

An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories? a. Edit on solution b. Create on solution c. Delete on solution d. View on solution

a

110

An administrator must request Multiple Currencies from SFDC

Once enabled, an admin can turn on Advanced Currency Management to use dated exchange rates.

111

An Approval Process begins when a record is: A. Created B. Saved C. Edited D. Submitted for Approval

D

112

An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%. A. Yes B. No C. Depends on the Settings

B

113

An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%. A. Yes B. No C. Depends on the Settings

B. No

114

An S–Control may be all of the following EXCEPT: A. HTML B. XML C. URL D. Snippet

B

115

An S–Control may be used in all of the following ways EXCEPT: A. Dashboard Component B. Custom Button C. Custom Link D. Import Wizard

D

116

API Requests Last 24 Hours

The total number of†API†requests issued by the organization in the last 24 hours.†The maximum number of requests depends on your Edition.

117

API’s are not available for use in which Salesforce.com edition? A) Developer Edition B) Professional edition C) Enterprise Edition D) Unlimited edition

B) Professional edition

118

Are custom object reports accessible when you add a custom object tab? 0. Yes 1. No 2. Only if the Object is not related to any other object

1

119

Are data validation rules enforced via API?

Yes

120

Are Tags searchable from standard Search component? A. Yes B. No

A

121

Arrange the steps to create a record in the correct order (using Salesforce Classic).1. Select Save from the menu2. Open the records in the list view or highlight the object tab3. Open the menu and select New4. Enter the record details in the specified fields

Correct order = 2, 3, 4, 1

122

Arrange the steps to set a passcode, in the correct order (using Salesforce Classic).1. Enter your passcode again for confirmation2. Enter your passcode when prompted to create a passcode3. Ensure that the Salesforce Classic application is installed and all your Salesforce records are downloaded to your device

Correct order = 3, 2, 1

123

Arrange the steps to view record related lists in the correct order (using Salesforce Classic).1. Open the record or highlight it in the view2. Open the menu to display the group of objects associated with the selected record3. Select the required type of related records from the displayed objects

Correct order = 1, 2, 3

124

As a system administrator you can create page layout in the console and assign it to profiles. A. True B. False

A

125

As an Admin you can schedule regular data imports using the Data Loader a. True b. False

a

126

Assets are related to which of the following sets of objects? A. Opportunities, Products, Cases, Accounts, and Contacts B. Products, Cases, Accounts, and Contacts C. Cases, Contracts, Accounts, and Contacts D. Opportunities, Cases, and Accounts E. Opportunity Line Items, Cases, Accounts, and Contacts

B

127

Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data? A. Yes B. No

B

128

At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.

TRUE

129

Author and the owner have same access to the document A. True B. False C. Neither True nor False

B

130

Auto Response rules work on which objects? A. Leads and Cases B. Leads and Accounts C. Accounts and Opportunity D. Account and Cases

A

131

Auto Response rules work on which objects? A. Leads and Cases B. Leads and Accounts C. Accounts and Opportunity D. Account and Cases

A. Leads and Cases

132

Auto Response rules work on which objects?Leads and CasesLeads and AccountsAccounts and OpportunitiesAccounts and Cases

Leads and Cases

133

AW computing has a discount workflow that requires approval from the Sales director when the discount is over 15% and from the VP of Global sales if the discount is over 30%. The sales rep has created a discount for 10% on a new oppurtunity. What happens when the sales Rep submits the request for approval? A. Discount will be automatically approved B. Request will be sent to the Sales director for approval C. Request will be sent to Sales director and VP of Global Sales for Approval D. Request will be sent to VP of Global Sales for approval

A

134

AW Computing just added the "Total Converted Leads in Hierarchy" roll-up summary field to all campaign page layouts. However, the administrator cannot see the new field on a campaign record. What else needs to be configured to see this field?A. Select the "Marketing User" checkboxB. Select the "Create" permission for the Campaigns objectC. Set the org-wide defaults for the Campaign object to "Public Full Access"D. Make the field visible using field-level security

D. Make the field visible using field-level security

135

AW Computing wants to run advertisement campaigns and then run reports to measure which advertisement type (online, magazine, or newspaper) generates the most revenue. Where would you create an "Advertisement Type" picklist to track this information?A. Campaigns objectB. Contacts objectC. Campaign Members objectD. Leads object

A. Campaigns object

136

B and c correct You can only use standard fields when generating email and mail merge documents for leads or contacts. True / False

FALSE

137

B. 1 on 1/8/2008 C. 1 on 1/12/2008 D. 2 on 1/8/2008 and 1/12/2008 Explanation When the record is modified and no longer meets criteria on 1/4 the initial workflow action is dropped from the queue. The workflow action created on 1/5 is scheduled for 7 days after rule execution (which is 1/5), therefore the only rule that would be executed is on 1/12.

C

138

Based on existing Master–Detail and Lookup relationships between objects, Sys Admins can create Custom Report Types to:

Choose which standard and custom objects to display Define both inner and outer joins Select which fields can be used as columns

139

Based solely on the role hierarchy a manager can do all of the following EXCEPT: A. View, edit, delete, and transfer his/her and his/her subordinates records B. Extend sharing on both his/her and his/her subordinate's records C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates D. View records his subordinate does not own but can view

C

140

Before creating record types for Leads, Opportunities, Cases or Solutions, you need to create what?

Business processes

141

Bob set up a library to store all his team files. He added all of his direct reports as members of that library, including john. He then started to upload team files. Al the other team members except John are able to view the uploaded files. What could be the problem? A. Bob's user role is not above that of John’s in the role hierarchy. B. John has no read permission to documents. C. John access to the files tab. D. John is not a Salesforce CRM content user.

D. John is not a Salesforce CRM content user.

142

Both a sharing rule and an account team give a user access to the Dixon chemical account. The sharing rule gives him read access, and the account team gives him read/write access. Will he be able to edit the Dixon chemical account? Yes or no.

Yes. You will be able to edit the Dixon chemical account, because the account team gives him read/write access. When working with record access the most permissive winds.

143

Both accounts and users can exist in multiple territories. A. True B. False

A

144

Business processes apply to which objects?

Leads

145

Can a bad import be undone?

Yes-using mass delete records.

146

Can a checkbox be a dependent field

No. Neither standard nor custom checkbox fields can be dependent. They can both be controlling.

147

Can a Contact be part of Partner Portal as well as Customer Portal in salesforce.com?

Yes, a contact can be part of a Partner Portal as well as Customer portal in salesforce.com. Customer Portal and Partner portal depend on the user object and are not related to the contact object. So to enable both portals for a Contact we need to create two users which will utilize two different salesforce.com licenses, one license for Customer portal and other for Partner portal.

148

Can a delegated approver revoke a previously approved process? A. Yes B. No, once the request is approved only administrator can revoke the approval process

A

149

Can a user create his or her own Default Sales Team? A. Yes B. No

A. Yes

150

Can a user create his or her own Default Sales Team? A. Yes B. No

A

151

Can a user restrict access with the help of the sharing rules? A. Yes B. No

B. No

152

Can an administrator change the profile settings of the Standard Solution Manager profile? A. Yes B. No C. Depends on the Setting of the Administrator profile

B. No

153

Can an administrator change the profile settings of the Standard Solution Manager profile? A. Yes B. No C. Depends on the Setting of the Administrator profile

B. No

154

Can an end user import Members into a Campaign? True / False

FALSE

155

Can I change the location of Chatter feeds? How? A.Yes. Using page layouts. B.Yes. But only for Admin users. C.No. But it can be hidden or shown depending on user preferrence. D.None of the Above.

C

156

Can login hours be set org–wide?

No

157

Can logins on specific days be restricted?

Yes. By setting the start and end times on the profile login hours to the same value.

158

Can standard fields be removed from the Page Layout? mmm True / False

TRUE

159

Can tasks and events be customized?

Yes. Not only can these objects be tailored to suit your business needs with custom fields, page layouts and record types, this can drive user adoption. In addition, any fields added to these objects can be reported on and analyzed.

160

Can the DataLoader access all objects?

Yes

161

Can the User Records be permanently deleted from the Salesforce.com? A. Yes B. No C. Depends on Profile Settings of the Administrator D. User Records can be archived so that they are available on request

B. No

162

Can user records be deleted? If yes, describe the implications. If not, why?

User records cannot be deleted.

163

Can WF update formula fields?

No Readonly fields like formula or auto number fields are not available for field updates.

164

Can you customize activities?

Yes! You can have validation rules, record types, page layouts and enable recurring tasks and events

165

Can you include attachments in the Data Export. A. True B. False

TRUE

166

Can you make a standard field unique? True / false

FALSE

167

Can you perform field updates on an object related to a rule. mmm

Yes, except for case comment and Email message records you can create a field update action that updates a field on the related case record. For eg. You can create a rule to change the status of a case from “ Awaiting Customer Response “ to “In Progress” when a customer adds a case comment.

168

Can you set Standard and Custom fields as unique or required using the Property feature?

No, only custom fields.

169

Can you uninstall an AppExchange application once it has been deployed. a. True b. False

a

170

Can you uninstall an AppExchange application once it has been deployed?

Yes

171

Case Assignment Rules are based on elapsed time A. True B. False

A

172

Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case? A. True B. False

B

173

Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record? A. True B. False

B

174

Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions? A. Reads the case B. Adds a related comment to the case C. Adds an activity or sends an email from the case record D. Edits the case E. All of the above

D

175

Chart

Dashboard componentDisplay data from summary rowgraphically display databased on report dataShows the fields the report is summarized onGood for: comparisonCan be horizontal or vertical bars

176

Chatter Desktop is not available in which Salesforce Edition? 0. Free Edition 1. Group 2. Professional 3. Developer 4. Enterprise, 5. Contact Manager

0

177

Choose the correct statement.A. Any salesperson can change their quota at any time.B. Only users with the appropriate permissions can change their quota.

B. Only users with the appropriate permissions can change their quota.

178

Choose the correct statements about holidays in Salesforce CRM. Choose 2 answers. A. Holidays that are not associated to any business hours will apply to the whole organization. B. Holidays enable you to specify the dates and times at which your customer support team is unavailable. C. You can only delete a holiday that is not associated with any business hours. D. During holidays, access to Salesforce CRM is restricted.

B. Holidays enable you to specify the dates and times at which your customer support team is unavailable. C. You can only delete a holiday that is not associated with any business hours.

179

Choose the Data Management options available in Salesforce CRM (choose 2):Mass Transfer Approval RequestsMass Update AddressesMass Transfer of ActivitiesMass Transfer Workflow Approval Processes

Mass Transfer Approval RequestsMass Update Addresses

180

Choose the four actions that workflow rule may initiate?Assign a task.Logoff.Email alert.Launch a page.Outbound messaging.Field update.

Assign a task.Email alert.Outbound messaging.Field update.

181

Choose the three Force.com Application User Interface components. ( Choose 3 )Standard ObjectsTabsPage LayoutsOpportunitiesHover Details

TabsPage LayoutsHover Details

182

City

City in which organization is located. Up to 40 characters are allowed in this field.

183

Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.

FALSE

184

Conditional formatting is available for: a. Table & matrix b. Summary and matrix c. Summary and table d. Matrix and tabular

B

185

Conditional highlighting can not be used for? A. Tabular Reports B. Summary Reports C. Matrix Reports D. None of the Above

A

186

Conditional highlighting can not be used for? A. Tabular Reports B. Summary Reports C. Matrix Reports D. None of the Above

A. Tabular Reports

187

Conditional Highlighting only applies to the first summary field column in the table? A. True B. False

A

188

Conditional Highlighting only applies to the first summary field column in the table? A. True B. False

A. True

189

Consider the steps needed to follow to create a workflow rule from the case object. Arrange the steps in the correct order. 1. Specify the rule criteria 2. Add the workflow action 3. Create a new case 4. Create a workflow rule 5. Activate the workflow rule

3. Create a new case 4. Create a workflow rule 1. Specify the rule criteria 2. Add the workflow action 5. Activate the workflow rule

190

Consider the steps needed to follow to create a workflow rule from the case object. Arrange the steps in the correct order.1. Specify the rule criteria2. Add the workflow action3. Create a new case4. Create a workflow rule5. Activate the workflow rule

3, 4, 1, 2, 5

191

Corporate Currency

The currency in which the organization's corporate headquarters reports revenue.†Serves as the basis for all currency conversion rates. Only for organizations that use multiple currencies.

192

Country

"Country portion of userís address. Entry is selected from a picklist of standard values, or entered as text. Up to 80 characters are allowed if the field is a text field."

193

Create ads that display on search engines is possible in Salesforce using A. MSN B. Yahoo C. AOL D. Google

D

194

Created By

"User who signed up the organization, including creation date and time. (Read only)"

195

Criteria-based sharing rules can be created for which objects?Choose 3 answers:A.LeadsB. CampaignsC. ContactsD. OpportunitiesE. Accounts

C. ContactsD. OpportunitiesE. AccountsYou can create criteria-based sharing rules for accounts, opportunities, cases, contacts, and custom objects.

196

Currency Locale

The country or geographic region in which the organization is located. The setting affects the format of currency amounts.†For single currency organizations only.

197

Custom Data Validation

Contains 2 components:FOrmula or expression for the data evaluationReturns a T r F value on save and you will receive an error message

198

Custom fields are deleted permanently after how many days?

45

199

Custom Fiscal Year works on a define once and use everywhere Rule Select True / False

TRUE

200

Custom Fiscal years are for companies that break down their fiscal years, quarters, and weeks in to custom fiscal periods based on their financial planning requirements. A. True B. False

A

201

Custom formula fields are recalculated: A. Nightly B. Every twenty minutes C. Once per user session D. Each time a user views the record

D

202

Custom formula fields are recalculated:NightlyEvery twenty minutesEach time a user views the recordOnce per user sessionNone of the above

Each time a user views the record

203

Custom formula fields can reference other custom formula fields including themselves.

FALSE

204

Custom Formula fields do Not support which of the following functional expression? A. Adding multiple records together B. If/then/else conditional statements C. Clickable image buttons D. Combine text strings together

C

205

Custom lead fields can be mapped to which sets of objects in salesforce.com? A. Account, Contact, Opportunity, or Campaigns B. Account, Contact, or Opportunity C. Account or Contact Only D. Contact or Opportunity Only

B

206

Custom Links can be used for the following: A. Launching an External URL B. Running an S Control C. Running a report D. All of the Above

D

207

Custom Objects are reportable. a. True b. False

a

208

Custom Objects can include?

Custom Tab Field History Tracking Sharing Rules Queues Used in Approval Processes May have Master/Detail or Lookup to Parent Object records May have Custom Object Permissions

209

Custom Picklist fields can be either controlling or dependent fields A. True B. False

A

210

Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in the report wizard but not in report builder.

FALSE

211

Custom reports must be saved in what three types of folders?

Custom, personal, or unfiled

212

Custom Summary Formulas are a. Formula Fields on Record Types b. Formula Fields for Custom Objects c. Formula Fields which cannot be deleted d. Calculations on summary fields

d

213

Custom Summary Formulas can run calculations on custom formula fields. True / False

TRUE

214

Custom Summary Formulas can run calculations on report calculations. True /False

FALSE

215

Custom summary formulas support calculations on custom formula fields Apply calculations only to summary rows can be used to calculate the summaries on numerical fields of summary and matrix reports 3900 chars per formula 5 per report Applies calc to only summary rows Custom formula fields are Read only on record detail pages Not visible on edit pages Are supported on std and custom objects Do not update last modified field Can reference custom/std / other formula fields Cannot reference themselves Cannot be deleted if they are referred in formulas Not searchable via sidebar / advanced search Not included in data export Not available for lead conversion Not available in Offline edition / connect for outlook Are automatically calculated Cross object formula upto 5 levels Which is true about a Chatter Plus user? A.Contents, Ideas, Answers, Accounts, Contacts, Chatter, Groups, People, Profiles tab and up to ten Custom Objects only B.Contents, Ideas, Answers, Accounts, Contacts, Chatter, Groups, People, Profiles tab and up to 20 Custom Objects C.Accounts, Contacts and up to 10 Custom objects only. D.It can access all that a Chatter Free user can, accounts and contacts and it can also access up to 10 custom objects only. E.It can access all that a Chatter Free user can and it can also access up to 10 custom objects but not standard objec

A

216

Custom Web Tab may consist of all the following EXCEPT: A. A URL B. A URL that passes salesforce.com data like an organization's name C. An S–Control D. An S–Control snippet

B

217

Customer portal and parter portal users do not need to activate computers to log in.

TRUE

218

Customer Portal users can view the tags section of a page, if it is included in a page layout. A. True B. False

B

219

Customer Portal users can view the tags section of a page, if it is included in a page layout. True / False

FALSE

220

Customizable Forecasting cannot be enabled for use with Custom Fiscal Years True / False

FALSE

221

Customizable Forecasting is a prerequisite in order to enable territory management? A. True B. False

A. True

222

Customizable Forecasting must be enabled by salesforce.com support.A. TrueB. False

B. FalseCustomizable forecasting can be enabled by the Administrator.

223

Customizable Forecasting must be enabled for use with Custom Fiscal years. A. True B. False

A

224

CV system need to provide access to one user within their org, full access to ëLibrariesí to allow them the ability to be able to create, edit delete all content. How would System Admin to enable this for the user without making any changes to the actual profile itself?Sharing RulesOWDPermission SetNone of the answers

Permission Set

225

CV system needs to enable Person accounts in their org(Enterprise Edition), how the Developer would get person accounts feature made available?From Setup | Person Accounts | EnableLog a Case to Salesforce supportFrom Setup | Accounts | Person Accounts | EnableNot available in Enterprise Edition

Log a Case to Salesforce support

226

CV Systems created a dashboard and want to display the Account details based on the user logged in. Need to show the dashboard based on the user who is looking at it.Run as specified RoleRun as logged-in userRun as specified userRun as specified GroupRun as specified Profile

Run as logged-in user

227

CV Systems desires to set configuration to allow one user to see all leads with the Record Type ìLead Record Type Aî, all other users should access only their own Leads. How would you do this?1) Set OWD to Global for Leads object and restrict the Record Type access.2) Set OWD to Public for Leads object and restrict the Record Type access.3) Set OWD to Private for Leads object and create Sharing Rule based on Record Type.4) Set OWD to Public for Leads object and create Sharing Rule based on Record Type.

Set OWD to Private for Leads object and create Sharing Rule based on Record Type

228

CV Systems has enabled multi-currency in Salesforce. How can the VP of Global Sales summarize the pipeline from multiple currencies in the corporate currency?Enable advanced currency management to set the default report currency to the corporate currency.Create a set of reports for each currency and export to Excel to aggregate the data.Set the display currency for the report to the corporate currency.Modify the Report filters to only display Opportunity records in the corporate currency.

Enable advanced currency management to set the default report currency to the corporate currency.

229

CV Systems has implemented standard Quote functionalities. In order to synchronize Opportunity line items with Quote line items, which solution should you recommend?Educate users to add/update/delete a Quote line item when they make changes to Opportunity product line items.Educate users to click the Start Sync button on the Quote they want to synchronize with the Opportunity.Create validation rules on Opportunity Product and Quote line items object to ensure they stay synchronized whenever a change is made.Create apex triggers on the Opportunity product and Quote line item objects to make sure they stay synchronized whenever a change is made.

Educate users to click the Start Sync button on the Quote they want to synchronize with the Opportunity.

230

CV Systems has set up Salesforce to Salesforce with one of its partners to share opportunities with the partner. What standard benefits will CV Systems gain when implementing SF to SF? (Choose 2 answers)Opportunity assigned automatically to the partner.Ability to manage internal and channel sales in one place.Visibility into partner updates on shared records.Access to a partnerís Reports and Dashboards.*** Was on test

Ability to manage internal and channel sales in one place.Visibility into partner updates on shared records.

231

CV systems have 8-10 pick-list values on opportunity stage field, which has an option of ìclosed VP approvedî. Once the opportunity stage reaches to ìclosed VP approvedî,their CEO want to get an email alert. How would developer accomplish this?Approval process ñ Email AlertWork flow ñ Email AlertWork flow ñ Stage field updateWork flow ñ outbound messageApproval process ñ Stage field update

Work flow ñ Email Alert

232

CV Systems have a SFDC environment with Professional Edition. They need to have a default value as ìUnited Statesî on standard Country pick-lists of address fields. How would system Admin set the default values for standard Country pick lists?Setup > Objects > Country Picklist field > Set default valueSetup > Data Management > State and Country Pick-lists > select a Default CountrySetup > Objects > State and Country Pick-lists > select a Default CountryLog a case to Salesforce supportNone of the answers

Setup > Data Management > State and Country Pick-lists > select a Default Country

233

CV Systems have recently activated Salesforce (Group Edition) for their client and they would like to utilize the Email to Salesforce feature,Unfortunately, Itís not activated in their org., how would system admin activate this feature? Is it not available with Group Edition?Setup > Email Administration > Email to Salesforce > activeMy Settings > Email Settings > Email to Salesforce > activeLog a case to Salesforce supportNot available

Setup > Email Administration > Email to Salesforce > active

234

CV Systems hired new sales people to augment the growth. However, it has a complex suite of products and pricing structure. The VP of Sales would like to facilitate collaboration between new and more experienced sales reps in order to improve the on-boarding process and to increase the productivity. Which features should help the VP to accomplish his objective? (Choose 3)Enable Content share documents using libraries.Use Documents Tab to store the appropriate documents and enable the sharing with the new and experience reps.Enable Content share documents using libraries.

Enable Content share documents using libraries.Enable Content share documents using libraries.***This was on test

235

CV Systems is considering territory management in its existing SF Implementation due to Organizational changes. Which area of the SF should be evaluated before enabling territory management? (Choose 2 answers)Whether multi-currency is enabled.The sharing model for Quotes & Opportunities.Whether customizable forecasting is enabled.The sharing model for Accounts and Opportunities.(Sales Cloud)

Whether customizable forecasting is enabled.The sharing model for Accounts and Opportunities.

236

CV Systems is deploying the Sales Cloud to 1000 sales users. The implementation team is planning an end user support plan for the first 2 weeks of the implementation. What would a consultant to be included in the plan? (Choose 2 answers)Inform to customers about potential issues.24x7x365 support from the SF Admin and IT teamsMeeting schedule to review open issues and escalationsCreate process for users to report issues.(Sales CLoud)

Meeting schedule to review open issues and escalationsCreate process for users to report issues.

237

CV Systems is enabling the Partner Communities (Portal) to allow partners to update their Opportunities in Salesforce. Partners should only have access to specific Opportunity list views and Opportunity reports. How can this level of access be enforced for Partner Community (Portal) users? (Choose 2)Remove permissions for existing list views and report folders that should NOT be shared with Partner users.Create the appropriate list views and Report folders and share with all Partner users.Create list views and Report folders in the Partner Communities (Portal) setup, so they are available to all Partner users.Create a Dashboard, refresh daily as an admin and send it to the Partner users.

Remove permissions for existing list views and report folders that should NOT be shared with Partner users.Create list views and Report folders in the Partner Communities (Portal) setup, so they are available to all Partner users.

238

CV Systems is implementing Sales Cloud Implementation and the project sponsor indicates that the implementation will only be successful if every Sales User logs into SF 2 times a day. How should the consultant proceed?Create Login Report and email it to the Manager daily.Import an adoption Dashboard from the AppExchange.Create a report to document the number of logins per Sales User.Understand the reason for this requirement and advise accordingly.

Understand the reason for this requirement and advise accordingly.

239

CV Systems is planning to implement CRM, what are the most common challenges that the company should address bfore the implementation? ñ (Choose 3 Answers)Unsecured Environment.Mobile and Tablet PC Access.Low User Adoption.Poor Data Quality.Untrained Staff.

Unsecured Environment.Low User Adoption.Poor Data Quality.

240

CV Systems needs to ensure that Products are associated with Opportunities in order for the Opportunity to move into or past the Proposal stages in the sales process. What should a consultant recommend to meet this requirement?Enable the Setting to prompt the user to add the Product to the opportunity.Create a workflow rule to assign a task to add products upon Opportunity creation.Create an apex trigger on opportunity to display an error message if Opportunity reaches to Proposal stage..Create a validation rule using the Has Line Item and Stage fields.

Create a validation rule using the Has Line Item and Stage fields.*** Validation rules verify that the data a user enters in a record meets the standards you specify before the user can save the record. A validation rule can contain a formula or expression that evaluates the data in one or more fields and returns a value of ìTrueî or ìFalseî. Validation rules also include an error message to display to the user when the rule returns a value of ìTrueî due to an invalid value.

241

CV Systems needs to ensure that when a product is associated with an Opportunity the appropriate product specialists are added to the sales team. Which solution would meet this business requirement?Create an Apex trigger on the Opportunity line item.Create a Workflow rule on the Opportunity.Create an Apex trigger on the Opportunity.Create a workflow rule on the Opportunity sales team.

Create an Apex trigger on the Opportunity.

242

CV systems needs to find out who is downloading Leads information from Salesforce via Reports/Exports, Theyíd like to make sure to find out who is downloading data out of Salesforce on a regular basis? How would Administrator achieve this?Data Management | Data Export | Administrative ToolData with Reports ñ Administrative ToolView Setup Audit TrailData Management | Data Export

View Setup Audit Trail

243

CV Systems needs to prevent duplicate Leads from being created in SF. Leads are deemed duplicates if they match on the name, last name, phone, and email address. Which solution should be recommended to prevent duplicate Leads?Use Data.com clean functionality to find duplicates.Create a validation rule on the Lead object.Create an Apex trigger on the Lead object.Expose the ìFind Duplicatesî button on the Lead page layout.

Create an Apex trigger on the Lead object.***A trigger is Apex code that executes before or after specific data manipulation language (DML) events occur, such as before object records are inserted into the database, or after records have been deleted.Triggers are stored as metadata in Salesforce. A list of all triggers in your organization is located in Setup at Develop | Apex Triggers. In addition to this list, triggers are associated and stored with specific objects. For standard objects, triggers are located in Setup at Customize | Standard_Object_Name | Triggers, and on the object detail page for custom objects at Create | Objects | Custom_Object_Name. For additional development functionality, use the Developer Console.

244

CV Systems often experiences a slowdown in sales. To address the issue, the company wants to run a contest for the Sales Team as described below. 1)- Increase the number of Leads qualified weekly.2)- Increase the Opportunity closed. 3)- Increase the number of Activities per sales deal. The VP of Sales needs to track the Sales Teamís progress against these goals on a daily basis. Which solution will help the VP to get the required information?Create a Dashboard to track the Metrics, set the VP of Sales as the running user, and schedule a daily refresh to be emailed.Create three reports to track the Metrics and schedule a daily refresh to be emailed to the VP.Create a Dashboard to track the Metrics, set the VP of Sales as the running user, and set this as the default Dashboard for all sales reps.Conduct weekly meeting with the Sales Team to review the Dashboard Metrics.

Create a Dashboard to track the Metrics, set the VP of Sales as the running user, and set this as the default Dashboard for all sales reps.

245

CV systems org admin created a custom object called Service Schedule which they want to use to schedule any type of service for their organization. Within Service Schedule¬ they also created a few custom fields, including 2 look up fields (Account Name & Contact Name). They still need to create another two fields showing a specific number which is located under Accounts¬ and Contacts¬. These fields must be read only, How can be accomplish this?Cross-Object FormulasWork flow Field UpdateFormula fields canít be Read onlyCanít reference the related look up fields

Cross-Object Formulas***Cross-object formulas are formulas that span two related objects and reference merge fields on those objects. Cross-object formulas can reference merge fields from a master (ìparentî) object if an object is on the detail side of a master-detail relationship. You can reference fields from objects that are up to 10 relationships away. Cross-object formulas are available anywhere formulas are used except when creating default values.

246

CV Systems receives about 75,000 Leads per month from an an external source Which approach can a consultant suggest for importing Leads? (Choose 2)Use the Data Loader in bulk API mode.Use an Extract Transform Load (ETL) tool like Informatica.Use Import wizard for Leads.Use a batch Apex job.

Use the Data Loader in bulk API mode.Use a batch Apex job.

247

CV Systems recently enabled Chatter and has found it extremely helpful in the sales process. Given the success, CV Systems would like to bring the competitive intelligence team into Salesforce to leverage Chatter to collaborate on opportunities when key competitors are identified. Which step should be considered when setting up the competitive intelligence team? (Choose 2)Create groups by Competitors and add appropriate members to each group.Assign competitive intelligence team members to each Opportunity.Set up each member of the competitive intelligence team with standard user licenses.Set up each member of the competitive intelligence team with Chatter Free licences.** Was on test

Create groups by Competitors and add appropriate members to each group.Set up each member of the competitive intelligence team with Chatter Free licences.

248

CV Systems recently enabled Chatter and has found it extremely helpful in the sales process. Given the success, CV Systems would like to bring the competitive intelligence team into Salesforce to leverage Chatter to collaborate on opportunities when key competitors are identified. Which step should be considered when setting up the competitive intelligence team? (Choose 2)Create groups by Competitors and add appropriate members to each group.Assign competitive intelligence team members to each OpportunitySet up each member of the competitive intelligence team with standard user licenses.Set up each member of the competitive intelligence team with Chatter Free licences.

Create groups by Competitors and add appropriate members to each group.Set up each member of the competitive intelligence team with Chatter Free licences.***A license manager is a Salesforce organization that tracks all Salesforce subscribers installing a particular AppExchange package. Salesforce administrators can choose to designate another organization as the license manager for one of their packages. The license manager does not need to be the same organization as the one from which the package is managed. To choose another organization as the license manager, all you need is an email address (not a Salesforce username). If a Salesforce administrator selects to have a third-party license manager and enters your email address, you will receive a license management request in email.

249

CV Systems recently migrated data from multiple legacy systems to a single SF instance. Sales users are testing duplicate records in the new system, but CV Systems needs to restrict sales users from deleting data. Which solution should a consultant recommend to solve this problem?Flag duplicate records and create a Case for each duplicate record for the support team to resolve the duplicate issue.Allow sales users to review and merge duplicate records.Create a custom profile that sales users can log into and delete the duplicate records.Allow sales users to flag duplicates and define a process for an admin to review and merge records.

Allow sales users to flag duplicates and define a process for an admin to review and merge records.

250

CV Systems requires an Opportunity record type be created upon lead conversion. How can this requirement be met?Create validation rules on the Opportunity Record.Create custom code and override the convert button to use custom lead logicCreate workflow rule on the Account Record.Create Validation Rule on the Lead Record.(Sales cloud)

Create custom code and override the convert button to use custom lead logic

251

CV Systems sales management travels frequently and is often unable to log into the application to review their pending approvals. CV wants to implement approval process, Which options will satisfy the requirement? (Choose 2)Enable approvals by email for each approval process.Enable Mobile to allow approvals via mobile devices.Create a report of all pending approvals and email daily to the sales management for approval.Schedule and email a Dashboard of all pending approvals.

Enable approvals by email for each approval process.Enable Mobile to allow approvals via mobile devices.

252

CV Systems sells to both businesses and individual consumers. Enterprise sales reps sell to businesses only and are reporting that the consumer Accounts are cluttering their search results. This makes it difficult for the reps to effectively search the data. Which option should be explored to help fix the issue? (Choose 2 answers)Disable person Accounts and treat the consumer Accounts as Contacts under one Account called Consumer Accounts.Consider enabling the divisions feature.Evaluate whether a private sharing model with sharing rules can be applied.Create custom profile and restrict access to consumer accounts.**Was on test

Consider enabling the divisions feature.Evaluate whether a private sharing model with sharing rules can be applied.

253

CV Systems sells to two different types of customers and each type requires a distinct selling methodology. Which solution a consultant will recommend to meet this requirement? (Choose 2)Define sales stages for each Methodology.Create Account record types for each Methodology.Create Opportunity Record Type for each Methodology.Create different page layout for each Methodology.*** Was on test

Define sales stages for each Methodology.Create Opportunity Record Type for each Methodology.

254

CV systems want to allow the current Lead Owner to reassign to someone else. They do not want to allow anyone who is not the current owner to go in and transfer the lead to another sales rep. How would developer accomplish this?Lead Assignment RuleTransfer LeadsValidation RulesOwner assignment Rule

Validation Rules

255

CV Systems would like a way to associate a Contact to multiple Accounts. What feature of Salesforce can be used to meet this need?Opportunity Teams.Account Contact Roles.Opportunity Contact Roles.Sales Teams.

Account Contact Roles.A contact role defines the part that a contact or person account plays in a specific account, case, contract, or opportunity. For example, Tom Jones might be the Decision Maker for the opportunity, and Mary Smith might be the Evaluator. You can assign a contact role to any contact or person account that affects your account, case, contract, or opportunity. Contacts and person accounts can have different contact roles on various accounts, cases, contracts, or opportunities.The Contact Roles related list of an account, case, contract, or opportunity displays the roles that each contact or person account plays in that record. On person account detail pages, the Opportunity Contact Roles related list displays the opportunities on which the person account is listed in the Account Name field of the opportunity.

256

CV systems would like to add a paragraph of text to the top of the Case Creation page to assist their call center staff in the service cloud module. How would developer implement this in their Service cloud module?Create a Custom field with a default value and make itís page layout ëRead onlyíCreate a Formula with a default value and make itís page layout ëRead onlyíCreate a Custom field with a default value and make itís page layout ëRequiredíCreate a Custom field with a default value and make itís Universally ëRead onlyí

Create a Custom field with a default value and make itís page layout ëRead onlyí

257

CV Systemsís Accounts Object is used by two different groups. The sales group needs to populate 10 fields and save the account record. The support group does NOT need to save the same 10 fields on the account record but must be able to run reports on the 10 fields. Which solution should consultant recommend?Create separate record types for the sales and support groups.Hide the fields through field level security from the support group, but keep visible for the sales group.Create separate page layouts for the sales and support groups.Create two sections on the Accounts page layout for each group and provide appropriate access.

Create separate record types for the sales and support groups.

258

CV Systemsís sales department defines its sales pipeline as all open Opportunities and its Forecast as Opportunities with a 80 percent or greater probability of becoming Closed/Won. The sales department needs to monitor this information by region and revenue amount closing each month. Which option should a consultant recommend?Create a report of Opportunity amount by region and close month, and filter by probability.Ask sales operations to provide a report before end of every month.Create a Workflow rule to notify sales operations when an Opportunity exceeds 80 percent probability.Create regional pipeline and Forecasting Dashboard, and schedule a monthly refresh.

Create regional pipeline and Forecasting Dashboard, and schedule a monthly refresh.

259

Dashboard components can consist of:

Chart Tables – As of Spring '10, Tables can have 4 columns Metric Gauge Custom S–Control Visualforce Page Not graphs

260

Dashboard filters must be based on which of the following fields? (select all that apply) 1. Number field 2. date field 3. picklist field 4. Lookup field 5. formula field 6. text field

2. date field 3. picklist field 4. Lookup field 6. text field

261

Dashboard filters must be based on which of the following fields? (select all that apply)1. Number field2. date field3. picklist field4. Lookup field5. formula field6. text field

2, 3, 4, 6

262

Dashboards can be created by using Standard Reports as Source Reports? A) True B) False

B) False

263

Dashboards can be created by using Standard Reports as Source Reports? A) True B) False

B) False

264

Data storage include the following: (check all that apply) A. Salesforce Chatter B. Files in attachments C. Cases D. Email Messages E. Ideas

C D E

265

Data Validation rules are also enforced using the API and Import Wizards. A. True B. False

A

266

Data Validation Rules are executed for a field (vs. as record). True False

FALSE

267

Data validation rules are validated for a field or a record?

Data validation rules are executed for an entire record.

268

Data validation rules impact all supported objects except for...

Forecasts and Territories

269

Data Validation rules is not supported in which Salesforce edition? 0. Contact Manager 1. Group 2. Professional 3. Developer 4. Unlimited 5. All Editions are supported

5

270

Data.com: The checkmark next to records in search results indicates the record is already in Salesforce.A. TrueB. False

B. FalseThe checkmark indicates the record has been purchased from Data.com, but it may or may not be in Salesforce. For example, if you export the data, it will not be an account, contact, or lead.

271

Data.com: What does the Reviewed Status indicate?A. The record has minimal activity on Data.comB. The record should be deleted from SalesforceC. The record has been manually cleaned against Data.comD. The record might have a bad phone number

C. The record has been manually cleaned against Data.com

272

Dated exchange rates can be set in the time range of a. As short as a day and as long as a forever b. As short as a minute and as long as a day c. As short as an hour and as long as a month d. As short as a month and as long as an year e. As short as a month and as long as a quarter

a

273

Default Language

"The default language that is selected for new users in the organization. This setting determines the language used for the user interface text and help. In all editions except Personal Edition and†Database.com, individual users can separately set the language for their own login, which will override the organization setting. In†Group†Edition, this field is called†Display Language.""This setting also determines the language in which all customizationsósuch as custom fields, tabs, and user interface optionsóare stored. For customizations, individual users' language settings do not override this setting.""If you edit or clone existing filter criteria, make sure this setting matches the default language that was configured when the filter criteria was originally set. Otherwise, the filter criteria may not be evaluated as expected."

274

Default Locale

"The default country or geographic region that is selected for new users in the organization.†This setting determines the format of dates, times, and names in†Salesforce. In†Contact Manager,†Group, Professional, Enterprise, Unlimited,†Performance, and Developer Edition organizations, individual users can set their personal locale, which overrides the organization setting. In†Group†Edition, this field is called†Locale."

275

Default Time Zone

Primary time zone in which the organization is located. A user's individual†Time Zone†setting overrides the organization's†Default Time Zone†setting."Note: Organizations in Arizona should select ìMountain Standard Time,î and organizations in parts of Indiana that do not follow Daylight Savings Time should select ìEastern Standard Time.î"

276

Default values are available for standard text fields A. True B. False

B

277

Define criteria based sharing

It is determined based on field vales. Can be used for:AccountOppsContactCasesCustom Objects*** In it text fields are case sensitive

278

Define criteria based sharing rules.

They determine whom to share records with based on field values in records.

279

Define the Contract Manager profile.

Standard user perm + edit, approve, activate, delete contracts

280

Define the Marketing User Profile.

Standard user perm + can import leads for the Org

281

Define the Matrix Report.

Summarizes data in a grid against horizontal and vertical criteria. Matrix reports provide totals for both rows and columns. Matrix reports may also be used to support dashboard components.

282

Define the Read Only Profile.

Can only view records

283

Define the Solution Manager Profile.

Standard user perm + can manager solutions & solution categories

284

Define the Standard User profile.

Can view, edit & delete their own records

285

Define the system Admin profile.

Super User" – Can customize & administrate the Org"

286

Define the Tabular Report. Provides a simple listing of your data without subtotals. The only format that has a floating report header. Defind the Summary Report.

Provides a listing of data, plus sorting and subtotaling of data. May be used to support dashboard components.

287

Define Validation Rule

Improve the quality of your data using validation rules. Validation rules verify that the data a user enters in a record meets the standards you specify before the user can save the record. A validation rule can contain a formula or expression that evaluates the data in one or more fields and returns a value of ìTrueî or ìFalseî. Validation rules also include an error message to display to the user when the rule returns a value of ìTrueî due to an invalid value.

288

Deleting a lead from a campaign does not delete the lead itself, but it is no longer a campaign member. a. True b. False

a

289

Describe Forecast.A. Benchmark of how much should be sold within a certain time frameB. Revenue projection that can be expressed in dollar amounts, units of product family, or bothC. Consists of opportunities in various stages of maturity

Forecast:B. Revenue projection that can be expressed in dollar amounts, units of product family, or both

290

Describe Pipeline.A. Benchmark of how much should be sold within a certain time frameB. Revenue projection that can be expressed in dollar amounts, units of product family, or bothC. Consists of opportunities in various stages of maturity

Pipeline:C. Consists of opportunities in various stages of maturity

291

Describe Quota.A. Benchmark of how much should be sold within a certain time frameB. Revenue projection that can be expressed in dollar amounts, units of product family, or bothC. Consists of opportunities in various stages of maturity

Quota:A. Benchmark of how much should be sold within a certain time frame

292

Describe the benefits of the import wizards.

Data can be imported from any CSV file.You can choose whether or not to trigger workflow with the import.Match on name, email or salesforce ID to prevent duplicate records.

293

Describe the components of the Console tab:

Frames, list view, detail view, mini view, sidebar, related objects, mini page layouts, console layout

294

Describe the effect of enabling Custom Fiscal Year setting...

* Once you enable custom fiscal years, you cannot disable it. However, you can define custom fiscal years that follow the same Gregorian calendar structure as Salesforce's standard fiscal years

295

Describe the methods to allow access to the application?

Web Browsers(UI) API (Connect for outlook,Connect for Lotus notes,Office edition,online edition ,Data Loader) Mobile application(blackberry)

296

Describe the parameters for using assignment rules (how many entries, etc...)

Only one assignment rule can be active at a time.

297

Describe the security options in SF

Profiles– access to objectsRole– access to recordOrg– access to org (ip ranges and login hrs)Field– access to fields

298

Describe the ways you can add Leads to a Campaign...

Integrated Segmentation Wizard and Mass Updater – w/i Salesforce TBL to TBL

299

Describe when data validation rules are enforced...

A validation rule can contain a formula or expression that evaluates the data in one or more fields and returns a value of true or false. Validation rules also include an error message to display to the user when the rule returns a value of true due to an invalid value

300

Determine if the description is Master/Detail or Lookup: Child is deleted when parent is deleted.

Master/Detail

301

Determine if the description is Master/Detail or Lookup: No inherited sharing

Lookup

302

Determine if the description is Master/Detail or Lookup: Up to 25 such relationships

Lookup

303

Determine if the description is Master/Detail or Lookup:For reporting parent and child fields available

Master/Detail

304

Determine if the description is Master/Detail or Lookup:Lookup field on child is always required.

Master/Detail

305

Difference between 'file storage' vs 'data storage'

data storage– counts number of records in SFfile storage– counts number of documents and attachments in SF

306

Difference between a Task and Event

Task – to–do items" has a due date and assigned to a user or group of users (i.e. create slide presentation) Event – "appointments" have a start and end time (i.e. meetings on a calendar)"

307

Difference between workflow rule and workflow approval process is a. A workflow rule is based on assignment rule and workflow approval is not b. A workflow rule is based on manual submission and workflow approval is not c. A workflow rule has workflow actions where as workflow approval does not d. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record

d

308

Division

"Group or division that uses the service, for example, PC Sales Group. Up to 40 characters are allowed in this field."

309

Do not exceed ____________ child records for a master detail relationship.

10000

310

Do opportunities or cases have import wizards?

No.

311

Do OWD setting provide access to records you dont own?

Yes

312

Do Sharing Rules provide access to List Views and Folders?

No

313

Do users have to display the jump page every time they create a new record?

No, users can choose to accept the their profile's default record type. To do this, users may navigate to Setup–My Personal Information– Record Type Selection

314

Do Validation rules get enforced on the Lead Conversion? A. Yes B. No

B. No (Not sure – Validation rule for account and opportunity get enforced)

315

Do Validation rules get enforced on the Lead Conversion? A. Yes B. No

B. No

316

Documents count toward Data Storage. A. True B. False

B

317

Does access to folders respect the role hierarchy?

No. Access to folders is explicit.

318

Does enabling chatter invitations require additional CRM licenses?

No, it uses no CRM licenses. However, each invitee that accepts the invitation to join chatter is assigned one of the 5000 chatter free licenses that, with each organization.

319

During a lead import, you can choose to enable active assignment rules as part of the import a. True b. False

a

320

Editing Records: If I see a magnifying glass icon next to any field in SFDC, this means I can start typing into the field and matches will automatically appear to choose from. Or, I can click on the magnifying glass icon and look up data to fill the field with. A. True B. False

A

321

Editing Records: Required fields are marked by which color? A. Blue B. Green C. Red

C

322

Editing Records: Which of these is NOT true? I can edit fields by: A. Clicking the “edit” button within a record detail page B. Double clicking within a field to add or edit data C. Selecting multiple records within a list view and editing them all at once D. Calling Bill and making him edit my fields for me

D

323

Email templates used in all of the following features must be public and active EXCEPT A. Web–to–Lead & Web–to–Case B. Send Email to a Contact C. Email–to–Case or On–Demand Email–to–Case D. Assignment rules E. Escalation rules

B

324

Enterprise, Developer and Unlimited System Administrators can create an unlimited number of Custom Profiles from scratch. True / False

TRUE

325

Environments:

Production : Raltime SandBox : Developers and testers Three types: Developer Sandbox: Free 10 MB Config only Sandbox: Paid. 500 MB Full Copy sandbox: Paid . 15–20% of prod environment. refreshed for every 29 days

326

Escalation rules only run during the business hours with which they are associated? A. True B. False

A

327

Escalation rules only run during the business hours with which they are associated? A. True B. False

A. True

328

Even a user with View all data" (VAD) permission can not view hidden folders as well as folders shared to no one True / False

FALSE

329

Every profile, including profiles associated with Customer Portal users must have at least one visible app.

FALSE

330

Existing records that meet the Workflow Rule criteria trigger the Rule. True False

FALSE

331

Explain how Salesforce allocates storage..

1 GB for file & data

332

Explain what a profile controls

Login hrs, IP range restrictions, page layouts, record types, field–level security, CRUD, Access to VF and Apex Classes

333

Export to Excel is available for Printable Lists mmm True / False

FALSE

334

Fact - Chatter & Dashboards

You can enable Chatter for dashboards for user alerts

335

Fax

Fax number. Up to 40 characters are allowed in this field.

336

Field Level Security cannot be used to make a field required. A. True B. False

A

337

Field Level Security options Visible Hidden Read Only The first approval step in a process specifies the action to take if a record does not advance to that step.

TRUE

338

Field Sets works on both Standard as well as Custom Objects? A. True B. False

A

339

Fields hidden using Field Level Security are subject to Data Validation Rules. A. True B. False

B

340

Field–level security can be used to make a field required A. True B.False

B

341

File attachments, document tabs, and sales force content count towards Data Storage A. True B. False

B

342

Final reject actions can include actions such as email alerts True / False

TRUE

343

Find the rule for import wizard....if a required filled is not filled out, does the whole thing fail?

Required fields: Find out whether there are required fields in the object in question and if so, make sure that they are included in the import file. You might also see a "Data already exists" error message when some required fields are not included.

344

Fiscal Year Starts In

"If using a standard fiscal year, the starting month and year for the organizationís fiscal year. If using a custom fiscal year, the value will be ìCustom Fiscal Year.î"

345

Folders are used to manage: A. Either Reports, Price Books, Documents. or Email templates B. Either Reports, Dashboards, Documents, or Products C. Either Reports, Dashboards, Documents, or Email templates D. Either Reports, Dashboards, Documents, or Other Folders

C

346

Following are the Custom Business Objects EXCEPT: A. Use Force.com builder to build your own objects B. Standard Salesforce.com Objects C. Capture key, related information that applies to your business D. Correlate to tables in the database E. All of the above

B

347

For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users. A. True B. False

A

348

For each profile, you can set the hours when users can log in and the IP addresses from which they can log in. A. True B. False

A

349

For how many days deleted records are kept in the Recycle Bin? A. 15 B. 30 C. 45 D. 60

B. 30

350

For how many days will the recycle bin hold deleted data? 1. 10 2. 5 3. 8 4. 15

4 – (15 days)

351

For how many days will the recycle bin hold deleted data?1. 102. 53. 84. 15

4 - (15 days)

352

For optimal usability and adoption, a solution must do what. (Select all that apply)A. Provide value so users perceive it as a valuable spending of their time.B. Be easy to use so users can easily enter data and find information.C. Have trusted data.D. Be inexpensive so users don't worry about the bottom line when using the application.E. Provide both online help and hard copy reference materials to assist users at all times.F. Be easy to change through a change management process in place.

A and B and C and F

353

For which objects MUST you create a business process?

Oppotunities, Leads, Cases and Solutions

354

For which objects you have business processes? A. Lead B. Opportunity C. Case D. Account / Contact E. Solutions

A,B,C,E

355

Force.com allows you to bring your custom interface to any support device.A. TrueB. False

A. True

356

Force.com managed sharing is based on what three things?

Record ownershipRole hierarchySharing rules

357

Forecast Categories: (Select all that apply)A. Are there to help you categorize your opportunities, so you can gauge more accurately how much revenue you can bring in a given time periodB. Are the same thing as Sales StagesC. Have a default value that is associated with the Stage field

A and C

358

Forecast Category "Best Case" can be summarized as:A. ClosedB. Closed + CommitC. Closed + Commit + Best CaseD. Commit + Best Case + Pipeline

Forecast Category "Best Case"C. Closed + Commit + Best Case

359

Forecast Category "Closed" can be summarized as:A. ClosedB. Closed + CommitC. Closed + Commit + Best CaseD. Commit + Best Case + Pipeline

Forecast Category "Closed" A. Closed

360

Forecast Category "Commit" can be summarized as:A. ClosedB. Closed + CommitC. Closed + Commit + Best CaseD. Commit + Best Case + Pipeline

Forecast Category "Commit" B. Closed + Commit

361

Forecast Category "Pipeline" can be summarized as:A. ClosedB. Closed + CommitC. Closed + Commit + Best CaseD. Commit + Best Case + Pipeline

Forecast Category "Pipeline"D. Commit + Best Case + Pipeline

362

Forecasting can be used with Custom Fiscal Years A. True B. False

B

363

Forecasting is an exact science and is the total of all the opportunities you are working on.A. TrueB. False

B. False

364

Formatting of report is maintained when it is exported via Printable View? A. True B. False

A

365

Formula and roll–up summary fields are included in backup exports A. True B. False

B

366

Formula cannot reference any field that is restricted by Field level security A. True B. False

B

367

Formula fields can be converted from or to other field types. True / False

FALSE

368

From the below …identify the WF action? A.Create inbound messages B.Create tasks C.Create mobile alerts D.Create section updates

B

369

Funnel Chart

Dashboard chartEach segment reps data from a groupingCan summarize the dataShow proportions among groupingsEX: use to show value of each pop****Use a funnel chart when you have multiple groupings in an ordered set and want to show the proportions among them.

370

Gauge

Dashboard componentWhen you have a single value that you want to show within a range of custom data.Show percentage of the total...show progress towards a goalWhere the grand total falls within a rangeEX:Where current revenue stands compared to a Min and Max point...Or sales for the year as compared to quotaYou can follow a gauge

371

Grouped line

Chart type: multiply groupingseach bar represents an ordered set of dataMissing values are displayed as gaps** Hard to compare totals here

372

Here are the salesforce.com definitions of a Lead, Account, Contact, & Opportunity. Which one is the definition for an opportunity? A. Any person, organization or company that may be interested in your products and services, not yet customers. The Icon is a green Star Man. B. An organization, individual or company involved with your business such as customers, competitors and partners that you wish to track in Salesforce. The Icon is a file folder. C. Any individual or influencer associated with an account that you want to track in Salesforce. The Icon is a business card. D. Any potential revenue–generating event (“sales deal” ) that you want to track in Salesforce. The Icon is a Coin.

D

373

Hide Notices About System Downtime

Select this checkbox to prevent advance notices about planned system downtime from displaying to users when they log in to†Salesforce.

374

Hide Notices About System Maintenance

Select this checkbox to prevent advance notices about planned system maintenance from displaying to users when they log in to†Salesforce.

375

History Tracking can be performed on the following Standard Objects Except Select the choice which is applicable a. Accounts b. Forecasts c. Contacts d. Leads e. Opportunities

b

376

How are Cases assigned?

Assignment Rule

377

How are Folders used?

To organize reports, dashboards,communication templates and documents

378

How are LoginHours and LoginIPRanges established for a user?

via the profile

379

How can a sales organization address the "lag time" challenge?A. By offering higher incentives to sales repsB. By improving alignment with the marketing organizationC. By optimizing lead assignment and scoringD. By avoiding the use of leads

C. By optimizing lead assignment and scoring

380

How can a system administrator grant user access to dashboards? Choose 2 answersA. Create and share data categoriesB. Share folders with public groupsC. Designate running usersD. Share folders with roles

B. Share folders with public groupsD. Share folders with roles

381

How can an Administrator customize campaign members?Choose 2 answers: MMM A. Display Lead or Contact data directly on a campaign member record B. Create an approval process for new campaign members C. Customize the campaign history related list to include campaign member custom fields D. Display key campaign member data on an opportunity record

A C

382

How can an approval process be approved from a mobile device (choose 2)?Login to Salesforce.com.EmailText MessageNot possible

Login to Salesforce.com.Text Message

383

How can Chatter feed for content can be used?Choose 2 answers MMM A. To store Chatter posts in content B. To share files from a workspace to a feed C. To link a workspace to a Chatter from content D. To search for files posted to Chatter from content

B D

384

How can end users sync their data from Outlook (using Salesforce for Outlook)? (Select all that apply)A. Using the sync system try icon and clicking sync nowB. Allowing sync to run regularly in the backgroundC. Setting up sync schedule in SalesforceD. Setting up sync schedule in Outlook

A and B

385

How can end users work with Salesforce for Outlook? (Select all that apply)A. Define Outlook configurationsB. Assign configurations to other users with their profileC. Install Salesforce for OutlookD. Select Outlook sync folders

C and DC. Install Salesforce for OutlookD. Select Outlook sync folders

386

How can login to the salesforce application be restricted

use of Trusted IP Address lists Creating Login HGours allowed Providing login IP ranges NOTE users can use activation process to add additional IP addresses

387

How can user identify record type? (?)

Admin can add type to page layout and make it a default

388

How can users obtain a security token?

1. By changing their password

389

How can you delete a Record Type?

You have to deactivate it first and then delete it. All associated records should be reassigned or set the value for Record Type to 'none'.

390

How can you ensure that a value is entered in a field? mmm A. By Field level security B. By Setting property in page layout C. By creating a lookup field D. By defining pickup list values

B

391

How can you export accounts and contacts in a Contact Manager edition of Salesforce? A. Since there is no Weekly Export in contact manager, you can instead install Salesforce for outlook. B. You can create a report on those records and use the Export Details" button. C. Use Connect for Outlook because Salesforce for Outloook does not run without API. D. Export those records using weekly data export from "Setup > Administration Setup > Data Management > Export". E. There is no export option in Contact Manager"

B

392

How can you export accounts and contacts in a Contact Manager edition of Salesforce? A. Since there is no Weekly Export in contact manager, you can instead install Salesforce for outlook. B. You can create a report on those records and use the Export Details" button. C. Use Connect for Outlook because Salesforce for Outloook does not run without API. D. Export those records using weekly data export from "Setup > Administration Setup > Data Management > Export". E. There is no export option in Contact Manager"

B

393

How can you have data loss in custom fields?

If you change data type or delete the field

394

How could you quickly create multiple users?

By clicking the add multiple users button under manage users in set up

395

How current is dashboard data?

1. Dashboards must be refreshed to show most current data2. Users can manually refresh dashboards3. Admins and authorized users can schedule an automatic refresh

396

How do I find out my org's storage limits and used space?

Company profile

397

How do you create a formula field?

Create a custom field on an object and select field type 'Formula', then based on the type of data using select format as either decimal, %, currency, etc.

398

How do you create a new quote for a customer?A. Select an Account and click "New Quote"B. Click the Quotes tab, then click "New Quote"C. Select an Opportunity, then click "New Quote"D. Select a Contact and click "New Quote"

C. Select an Opportunity, then click "New Quote"

399

How do you create a Record Type for a Custom Object?

1. Setup2. Create3. Object4. Select the Custom object5. Click New in the Record Types related list

400

How do you create a Record Type for a Standard ObjecT?

1. Setup2. Customize3. Select Object4. Click Record Types5. Click New

401

How do you find out that the Approval Process is edited? A. Last Modified By Field B. Audit trail C. History Record on Approval page layout D. All of the Above

D. All of the Above