Week 3: Capacity Management Flashcards
(2 cards)
1
Q
What are the 5 performance objectives in operations?
A
Cost – Efficiency, low production costs
Quality – Consistent and/or superior output
Speed – Fast delivery
Flexibility – Ability to change products/volumes
Dependability – Delivering on time and reliably
2
Q
What is competitive advantage in the context of operations
A
Sustained edge over competitors through superior operations capabilities, often measured by performance objectives.
