What are the 4 ways of recording the system?
What are ICQs for?
To find facts
What are ICEQs for?
Evaluates the effectiveness of the control system
What do both ICQs and ICEQs have?
Yes/No answers with comments as relevant
Narrative
Someone is describing something to you (eg a process) and you write it down
What are some pros and cons of narrative?
Pros - easy to do
Cons - tedious and long
What are some pros and cons of flowchats?
Pros - easily accessible visually
Cons - need to learn how to use and takes time
What are some pros and cons of ICQs and ICEQs?
Pros - won’t forget to ask question
Cons - may be asking questions not relevant to particular client